5/5
GoogleWe are very happy with our renting experience with CKB. Emily and Astha have been very accommodating and professional throughout. Thank you!
Trusted Agent profile · London
CKB Estate Agents London reviews
★★★★★
322 reviews across 2 platforms
60 Sydenham Road, Sydenham, London, SE26 5QE
CKB Estate Agents's office in London, at 60 Sydenham Road, is rated 4.3 out of 5 across 322 reviews on two platforms, including 210 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleJust started renting a property with CKB agents. Kemal and Parveen provided me with a really helpful service, responding to all my questions straight away. Looking forward to moving in this week.
5/5
TrustpilotDealt with Andy Ralph on a purchase and…
Dealt with Andy Ralph on a purchase and was very good in getting a figure from the seller in order to get a deal done swiftly. Communicated well even after completion about a couple of question I had regarding keys/locks
1/5
GoogleI rented a one-bed flat with my partner through CKB for a few months beginning of 2021. Although the staff were generally polite we were unreasonably treated by our landlord and CKB failed to show any understanding. We moved into the new-build property expecting to be able to set-up an internet connection however all providers stated we wouldn't be able to without doing lengthy and costly works. The landlord claimed the property could be connected but offered no proof or support and behaved aggressively when challenged although we were the ones stuck in the situation. CKB absolved themselves of any kind of responsibility and sided with the landlord. Having no access to the internet despite having to work from home (and ramping up costs using wi-fi dongles) we decided to move out. However, we had to pay a fee to end the contract (amounting to 1 months rent). So basically we got messed over, treated like problematic tenants and never received an apology.
5/5
GoogleI have been Overwhelmed by the Help given to by Jack at the Eltham Branch in finding a suitable rent for me. I feel he has gone beyond the scope to given me the best possible options in patience and help whilst I'm working a full time Job. I have found this type of Service really refreshing in such a difficult time. He has been Highly Professional while being Very Friendly and Polite. Without Question I would Recommend him and CKB Estate agents.
3/5
TrustpilotThe agency might be fine, we might just be unlucky with a bad landlord
Update: After leaving the 1 star review from below, we have been contacted by the property manager who was able to help fix some of the broken stuff which is detailed below. We have been told that the reason for the late repairs and cleaning was a problem in communicating with the landlord and them not approving the works. As of today (2 and a half months in the tenancy) there are still some minor things left that need fixing but I hope they'll get done now that the holidays are over.Original:My wife and I have moved in the past month to one of this agency's property and it's completely unacceptable how the property was left for us to move in and how the agency is (not) responding.We've been waiting to have the broken and unusable furniture removed from our flat for 3 weeks. They said "professional cleaning" will be done prior to our move, but... grimy appliances, we got loads of dust/dirt bags off the carpets and even the mattress. Mould on curtains, rubbish left at the property, fixtures fallen off the walls, shower broken. We have even discovered a moth infestation as carpet is eaten off and found loads of moths in the flat. Been said loads of times "we'll get it sorted next day", "X will call you by the end of the day to fix this asap". We have even proposed to fix ourselves some of the problems in the flat and get reimbursed for that (since it was their job to leave the flat in good working order).The property was overall left to us filthy. At this point I wonder if they even care, besides the money of course.
5/5
GoogleI had no problems with the agent and they were always helpful and prompt to respond to me when I needed them to, particularly with later references. Kelly Gilmour was very professional and always helped me where she could.
5/5
GoogleThank you for your quick response and fixing the reported issue in our house. Specially Mr. Luis Freitas who paciently assisted and explaining what to do regarding our concern.
5/5
GoogleAmazing help from Astha at CKB! Excited to begin our tenancy journey with her help.
5/5
TrustpilotAdvertised and completed within 4 months
We transferred to CKB after our house sale fell through with a different estate agents 5 months after the offer was accepted. Within 4 months from advertising it was completed and sold Cengiz, Andy, Sharn and Sophie dealt with us along the way, they were all extremely helpful and kept us informed along the way. They made the situation as stress free as possible which I greatly appreciate.
5/5
GoogleHad an issue with our lock last week and Kelly was extremely quick at communicating and was over to solve the issue on very short notice. Very reliable
5/5
GoogleAstha gave us a very warm welcoming and helped us with the documents right away. Thanks!
5/5
TrustpilotBrilliant experience with CBK Estate…
Brilliant experience with CBK Estate Agents. They helped make my move as pain-free and stress-free as possible. CBK Estate Agents were always friendly, approachable and there when I needed them most. Would definitely recommend.
5/5
GoogleI’d phoned in about a property and although it was unavailable, Connor was very helpful and he made sure to take my contact information as well.
5/5
TrustpilotAmazing experience
Amazing experience, they made mine and my wife’s move as easy as possible and took care of us the whole time, great service keeping us up to date as much as possible 👍🏼
1/5
TrustpilotDont know what they're doing
The flat I was interested in viewing claimed to be available to view immediately on the ad so I called to arrange a viewing the next day. They booked me in and then called me back a few hours later to tell me there was a mistake and they wouldn't have the keys for 4 days as the current tenant was living there no viewings were being done, I explained I was very interested in the flat and wanted to be quick as I didn't want someone else to take it. They assured me I would be the first viewing and re booked me. I got a text the day before the viewing telling me that someone else had got the flat even though i was supposed to be the first viewing.
1/5
GoogleAvoid renting at any cost. The branch manager has rented me the property belonging to himself, so he was the agent and the landlord as well. Then the time came for me to move out he decided to keep £1000 of the deposit for various things, such as "rust on the bottom of the radiator and bases of stools (pick2)", "dusty window", "burn marks on the gas stove hob" (pick1), "greasy to touch extractor hood" and so on. Some of the things he was asking money for were there then I moved in. Had to appeal to Deposit Protection scheme and wait 3months to get the deposit back.
5/5
GoogleCengiz is relatable, professional and has treated me like an individual every step of the way. Renting somewhere can be very stressful so Im grateful that CKB helped me to find somewhere for me to call home.
5/5
GoogleCengiz and the team at CKB Estates were fantastic in helping sell my home. They were punctual, honest and informative at all times . A true example of how agents should conduct themselves. Well done to all!!!
5/5
TrustpilotProfessional, quick and personable
I was always very grateful to go through these agents especially Kelly Gimour, who always provided a prompt and helpful response and gave me quick references hereafter upon moving. 5 star service.
5/5
TrustpilotAneta
I highly recommend the Agency. Kemal and Kelly are very nice people. I was renting a flat from them over 10 years. I was not happy when I had to change the Agency as I moved to a different area. The communication was very good and they were trying to help us when we needed support from them. Very quick with replying emails and with the reaction on problems at home. Very friendly people. Thank you for everything Kemal, Kelly and the whole team. Special thank you for Mustafa and the amazing family. Much appreciated. Aneta
5/5
TrustpilotCengiz was brilliant
Cengiz was brilliant. Highly skilled and professional and was helpful from start to end.Would highly recommend any landlord to use these guys.
1/5
GoogleAVOID AT ALL COSTS! Run by an extremely unprofessional duo who have no professional courtesy or common sense. Their own employees constantly complained about their lack of communication and utter incompetence during the time we had with them. We experienced a list of communication issues with this agency and had them enter our property without our knowledge or permission on more than one occasion! They are an example of the very lowest type of estate agents in the industry and ones that should be avoided. From my experience with them its clear they have no problem leasing sub standard accommodation to match their sub standard business. Absolute cowboys!
5/5
GoogleService at another level by an independent agent We had never heard of CKB Estate Agents until we saw their brand new office in Eltham. After speaking to one of their managers we decided to rent out our property with them. It has turned out to be a really good decision as tenants were found and background checked in a matter of weeks. Since then we have had excellent service from CKB as our managing agents. We had a very urgent service request due to a high fire risk and Kelly Gilmour, our property manager, was able to make arrangements faster than tenants could confirm they would be at home to let technicians in. In less than 24 hours of the issue being reported we had a technician from the boiler company in to ensure the boiler is safe and then the following day the required electrical work was carried by a separate technician. We were very impressed by the speed and accuracy of the work. We hope to receive such good service from CKB for years to come.
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