Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible Estate Agents, Failed to give information, in regards to landlord accepting Children. Yet we drove over 200miles to view a the property. This should of been pointed out before make the trip. My partner and I felt undermined.
False hope and Time wasters!!!
Stay Away!!!
Patrick · 13 June 2022
Agent replied · 12 June 2024
Dear Patrick,
Thank you for taking the time to leave us a review based on your recent experience. We completely appreciate your frustration and can only apologise on behalf of our landlord his decision not to accept children. We have escolated this with him further and the reason for his decision is that he feels the property is not suitable to accomodate children from a safety perspective (steep stairs and glass balconies surrounding the roof terrace). We were not aware that the landlord did not want to accept children in the property and was only informed of this decision at the point of relaying your offer to him. Again I completely understand your frustration and would like to welcome you to call our office to discuss the matter further with our manager who would like to offer to contribute toward any costs associated for your wasted trip. Apologies once again and we wish you the best with your property search.
★★★★★ 5/5
GoogleThe team at CKB are all lovely and care for their tenants. I was a tenant in one of their clients property and they were communicative and personable. I will recommend their services every day. Thank you team CKB :)
Hadassi · 14 December 2024
★★★★★ 4/5
GoogleSo helpful and professional.
Thanks Jodie.
Stephen · 13 April 2024
★★★★★ 3/5
TrustpilotThe agency might be fine, we might just be unlucky with a bad landlord
Update: After leaving the 1 star review from below, we have been contacted by the property manager who was able to help fix some of the broken stuff which is detailed below. We have been told that the reason for the late repairs and cleaning was a problem in communicating with the landlord and them not approving the works. As of today (2 and a half months in the tenancy) there are still some minor things left that need fixing but I hope they'll get done now that the holidays are over.Original:My wife and I have moved in the past month to one of this agency's property and it's completely unacceptable how the property was left for us to move in and how the agency is (not) responding.We've been waiting to have the broken and unusable furniture removed from our flat for 3 weeks. They said "professional cleaning" will be done prior to our move, but... grimy appliances, we got loads of dust/dirt bags off the carpets and even the mattress. Mould on curtains, rubbish left at the property, fixtures fallen off the walls, shower broken. We have even discovered a moth infestation as carpet is eaten off and found loads of moths in the flat. Been said loads of times "we'll get it sorted next day", "X will call you by the end of the day to fix this asap". We have even proposed to fix ourselves some of the problems in the flat and get reimbursed for that (since it was their job to leave the flat in good working order).The property was overall left to us filthy. At this point I wonder if they even care, besides the money of course.
Filip · 2 January 2022
★★★★★ 5/5
GooglePaperwork processed and questions answered promptly. Maura was always there to help. No problems at all, recommend .
Ben · 13 June 2023
★★★★★ 5/5
GoogleCKB but specifically Jemma has been so helpful and personable in our search for a rental property. Informative, knowledgeable, efficient and friendly. Would recommend to anyone!PositiveResponsiveness, Quality, Professionalism
C · 13 June 2022
★★★★★ 5/5
GoogleJemma was professional, efficient and great to deal with. Great experience of finding a property to rent. Got updates along the way and paperwork in place really quickly.
Olga · 13 June 2022
★★★★★ 5/5
GoogleGreat service from Cengiz selling our property. Was a bit of a mare with quite a drawn out process with the buyer and some unexpected setbacks but Cengiz worked hard throughout the process to make sure we went ahead and went above and beyond to help move the sale along.
Jon · 13 June 2021
Agent replied · 12 June 2024
Dear Jon, Thank you for your kind words. We really appreciate the time you have taken when leaving us this review and thank you on behalf of the entire CKB team. It was a rocky road (as most sales tend to be) but we are glad the sale of your property materialized eventually. Thank you once again for your custom and wish you the very best for the future! :-)
★★★★★ 5/5
TrustpilotAdvertised and completed within 4 months
We transferred to CKB after our house sale fell through with a different estate agents 5 months after the offer was accepted. Within 4 months from advertising it was completed and sold Cengiz, Andy, Sharn and Sophie dealt with us along the way, they were all extremely helpful and kept us informed along the way. They made the situation as stress free as possible which I greatly appreciate.
Rachel · 30 March 2023
★★★★★ 5/5
GoogleMichelle Caulker was professional and excellant in promptly answering any queries we had, helped with all our requirements by conveying to Landlord and convincing them. Thank you!
Pradeep · 13 June 2022
★★★★★ 5/5
GoogleMichelle has been a wonderful point of contact during our move and has gone above and beyond with every question myself or one of my housemates had!
Seán · 13 June 2022
★★★★★ 5/5
GoogleI can't say enough good things about this estate agency! Their professionalism and expertise throughout the entire letting process were impressive,making sure I felt confident and informed every step of the way. Thanks to their dedication and effort the letting went smoothly and exceeded my expectations.
Artur · 25 July 2024
★★★★★ 5/5
GoogleExcellent service, Jemma dealt with the purchase of our rental property. Jemma was very professional she made the purchase of the property stress free and quick.
Ravinder · 13 June 2022
★★★★★ 5/5
GoogleJodie at CKB has been very helpful with locating a flat after I had to relocate due to a fire. The whole process of using CKB has been well structured. They're also very personable and eager to help. Great service!
Peter · 17 October 2024
★★★★★ 5/5
GoogleBrilliant experience with CBK Estate Agents. They helped make my move as pain-free and stress-free as possible. CBK Estate Agents were always friendly, approachable and there when I needed them most. Would definitely recommend.
JRS20 · 8 January 2025
★★★★★ 5/5
TrustpilotBrilliant experience with CBK Estate…
Brilliant experience with CBK Estate Agents. They helped make my move as pain-free and stress-free as possible. CBK Estate Agents were always friendly, approachable and there when I needed them most. Would definitely recommend.
JShea · 8 January 2025
★★★★★ 5/5
GoogleGemma was very helpful and made the experience super easy. Would highly recommend using CKB.
Lucas · 13 June 2023
★★★★★ 5/5
TrustpilotAmazing experience
Amazing experience, they made mine and my wife’s move as easy as possible and took care of us the whole time, great service keeping us up to date as much as possible 👍🏼
Dilan · 8 January 2025
★★★★★ 5/5
GoogleGreat experience with these guys. Special thanks to Jemma for helping everything go smoothly
Nicole · 13 June 2023
★★★★★ 5/5
GoogleBeen using this estate agents for the past 4 years, always quick to respond and rectify issues, pleasant customer service, and just an overall estate agents we trust as many are dodgy
Deniz · 15 January 2025
★★★★★ 5/5
GoogleJodie was so helpful. Would 100% recommend!!!
Adhessie · 15 November 2023
★★★★★ 5/5
GoogleVery professional and super helpfuland informative,Agent Jemma is amazing and has and continues to make the
Process as smooth and quickly as possible!
Demi · 13 June 2022
★★★★★ 5/5
GoogleI was looking for a new flat and Jemma help me tremendously, she showed me an amazing property and was very professional, clear and kind.
On the other side, Maura help me a lot with all though all the paperwork process, answering all my questions.
Thanks to their help, I will be able to call this property home soon 😊
Judit · 13 June 2023
★★★★★ 5/5
GoogleJemma was friendly and kind during my visit! It was an absolute pleasure being shown around by her. Thank you! Krystal x
Krystal · 13 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
