Chestertons London reviews

★★★★★ 5/5

Trustpilot

James Smith was fantastic during our…

James Smith was fantastic during our move-in and move-out process last year. He made everything feel easy and stress-free with his friendly and helpful approach. Always available to answer questions and quick to solve any issues, James really stood out as a top-notch property manager. We're so grateful for his support and would highly recommend him to anyone looking for a smooth property transition. Thanks, James, for making our experience so positive!

Tritonet · 15 February 2024

★★★★★ 5/5

Trustpilot

We would just like to thank Olympia in…

We would just like to thank Olympia in property management for her ongoing support and extremely efficient attitude. Always on hand to answer any queries we have with properties, actions any repairs quickly and has fantastic job management prowess. Thanks again Olympia and look forward to continuing to work with you.

J · 27 January 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs

My experience with Chestertons was absolutely shocking. On the move in day I picked up the keys and arrived at the flat with two removalists and their truck full of my things and furniture, only to walk into a building site. Chestertons had over 2 months of time to supervise the renovation works (they also managed the flat and they had absolutely no issue taking 6 months of rent upfront), but they are incredibly incompetent and they simply couldn’t care less. Works kept going for 2 months past the start of the tenancy date. For 2 months I had nowhere to stay and nowhere to store my stuff and furniture. I had to arrange storage and extremely expensive short term accommodation, which to this day still hasn’t been refunded to me by Chestertons/the landlord.Even after I moved in, for 5 months I had no hot water, and no one cared to fix it. It was winter and I had no hot water to shower. Also, the team is probably the most incompetent, rude and arrogant I came across in my whole life. If one is unable to speak to people in a polite way and has no basic manners then perhaps they shouldn’t have a client facing role - or any role at all. This agency is a total joke.

V · 1 August 2023

★★★★★ 5/5

Google

Chestertons Lettings team have been managing a short-term let for me while I sell my flat. A huge thank you to Joanna W particularly for her help over the last couple of weeks, as well as Martina who also jumped in admirably. Joanna was really great at being responsive, going the extra mile, problem-solving and managing the tenants issues on a tight timeline.

Jameshidden1 · 24 July 2024

★★★★★ 5/5

Trustpilot

Highly Recommend

I have been a client of JP Homes for over 10 years. I cannot rate them highly enough. As a landlord there are many challenges along the way, and I have always relied on JP Homes at my most challenging moments. I wouldn’t hesitate to recommend them. Particular thanks to Zosia who I have dealt with closely over the years for my rentals. She epitomises everything you expect from someone in the sometimes complex profession of dealing with the delicate negotiations between tenant and landlord.

Fabienne · 26 July 2023

★★★★★ 4/5

Trustpilot

Isaiah Samuels- Property Manager

Isaiah Samuels- Despite joining well into our tenancy, Isaiah was extremely proactive in trying to resolve our issues and give his best efforts in all our interactions. We had several issues with the landlord and previous property managers who were unable to get approval to carry out repair works. Isaiah swiftly carried this out shortly after joining and made the rest of our tenancy smooth! As tenants, this is what we look for in agencies rather than those who only protect landlord interests. Thanks a lot Isaiah.

Swasti · 25 February 2025

★★★★★ 5/5

Trustpilot

Work with Aiste at Chestersons!

Aiste provided exceptional service for me in finding a flat recently. She responded to my request within 2hrs, immediately got me in to see the apartment, communicated with me on other offers, and how to make mine competitive, and walked me through step by step the process through completion. She was prompt, always supportive and helpful when I needed it even after her responsibilities were over. I'm so grateful for her attention to detail, punctuality, speed of response, and good customer service. Ask for her - she's fantastic. Thank you Aiste!

Shelly · 5 July 2023

★★★★★ 5/5

Trustpilot

Highly impressive and dedicated team of professionals

I have been impressed with the service of Stephen and his team right from our first interaction in approx 2009 when I was looking for a new property manager. I didn't chose Chestertons then due to their management fees being higher than the company I chose at the time.Stephen stayed in touch every year religously to see if I needed to review my property management. Eventually in approx 2019 that time came, and I went changed over to Chestertons. Their knowledge, efficiency, communication, and professionalism far surpasses any other company I've worked with in my 20+ years of property investment.The team are highly responsive in dealing with any issues, keep me informed, and I can honestly say, do a terrific job of managing my property.Even if the fees are a little bit higher, it's worth every penny. It goes without saying you get what you pay for.Monica Parvin

Monica · 5 July 2023

★★★★★ 5/5

Trustpilot

Timely & efficient support from Ioana

Customer service over the phone is always super responsive & helpful! Our washing machine broke & tripped the fuse and Ioana supported with practical advice on how to get the lights back on, arranged for an emergency electrician as well as a replacement washing machine in just a few days.

Rosie · 15 May 2026

★★★★★ 5/5

Trustpilot

A very satisfied customer

Chestertons were the most proactive of the 4 local estate agents we used to rent our flat and their energy and advice ensured we had a very successful outcome. Rosie was outstanding managing the process and keeping things on track. A huge thank you to Rosie and the team.

Joss · 4 February 2025

★★★★★ 5/5

Trustpilot

AMAZING TEAM!

The selection of properties at Chestertons is abundant and certainly you shall find what you are searching for, but most importantly the team working at chesterons is incredible! Between Rosie, Abbi and Tom, they worked their magic and were able to move us into our place meeting all our requirements and more in record time!Thank you Rosie, Abbi and Tom, you truly made our experience impeccable!!! All the best to you all and the Chestertons team.Tareq

Tariq · 3 October 2023

★★★★★ 5/5

Trustpilot

professional and creative

We found Chesterton’s approach to be highly professional and creative. They came up with some new angles on the presentation and marketing which we feel enhanced the online presence of our property. Xavier ensured that all relevant offices sent staff to view the house in person and Sarah from the East Sheen office was relentless in driving viewings and then taking the sales process through to exchange. Matthew was also diligent in keeping us informed throughout. Overall a very good experience for us and we would recommend Chestertons to other sellers.

Thomas · 22 May 2023

★★★★★ 5/5

Google

I was looking for a place to buy, and got connected with Sean who had recently joined Chestertons. The speed and quality of the selection that was offered to me was great and allowed the process to pace very well from the start

Clément · 22 June 2026

★★★★★ 5/5

Trustpilot

Property Managing Agent

I’ve had a really positive experience working with Shanze my new managing agent, particularly during a recent tenant changeover which could have been quite stressful. From the outset, she handled everything efficiently and professionally, keeping me informed and ensuring that any issues were resolved quickly and smoothly.

Flavio · 22 May 2026

★★★★★ 5/5

Trustpilot

Exceptional experience when it came to finding tenants !

I had an exceptional experience with Chesterton Pimlico when it came to finding tenants for my property. James and Andreea, in particular, did a remarkable job by successfully locating the perfect tenants within a remarkably short span of just two days. The entire process was incredibly effortless and seamless. I would highly recommend Chesterton Pimlico to any landlord who is seeking the ideal tenants for their property. Their expertise and efficiency make them the go-to choice in the industry

Consumer · 24 May 2023

★★★★★ 5/5

Trustpilot

An agent you can trust

I had a poor experience with two leading agents before walking into Pendletons in Wandsworth. The team made me feel instantly comfortable and my instincts proved correct. After wasting three weeks our flat was rented out within two weeks and we could relax as everything was taken care of in a friendly and professional way over the following few months. Our thanks to Toby Gardiner and his team for such excellent service.

David · 18 November 2023

★★★★★ 5/5

Trustpilot

Excellent property Management

My experience this year with Chesterton's property management service for our property in Brentford has been excellent thanks to our account manager Risida Geeganage. She has at all times been proactive, reliable and solutions focussed. She has been a pleasure to work with and is a credit to Chesterton's.

Lesley · 22 December 2025

★★★★★ 5/5

Trustpilot

I rented a flat near UCL through…

I rented a flat near UCL through Chestertons. I still remember Georgina phoned and convinced me to view the flat. Thanks to Georgina for persuading me. The property manager Catherine is a nice lady. She responses to the emails very promptly and I feel very comfortable speaking to her. I enjoyed my stay at the flat and would choose Chestertons again.

P · 26 June 2024

★★★★★ 4/5

Trustpilot

As a landlord

As a landlord, this is my second consecutive tenancy via Chestertons. I deal with Gary Noone, Director Lettings in their Battersea office. It’s always a pleasure dealing with Gary and his team. They’re all efficient and supportive, and understanding of client needs. In particular, I’m always delighted to do business with Gary. I’m unsure if this is how Chestertons operates in all their offices, however, I’ve had a very good experience of dealing with Gary and his team.

Ms · 8 June 2023

★★★★★ 5/5

Trustpilot

Katherine ma

"I recently rented a home through Katherine Ma and I couldn't be more satisfied with the experience. Katherine was professional, attentive, and made the entire process seamless. She promptly addressed all my questions and ensured that everything went smoothly. I highly recommend her to anyone looking for a reliable and efficient leasing agent for their next home."

LULU · 31 August 2024

★★★★★ 5/5

Trustpilot

One of the good ones

Dealing with estate agents is never ideal but actually Shannon took us on a magic mystery tour of nice flats, was lovely and engaging all along and found us the place we have now moved into. No hard sell no BS just very personable and read what we were looking for. After a month of flat hunting and 25 visits we were pretty burned out, Shannon was a welcome relief. The application process went smoothly and Shannon was helpful all through. Thanks

Chris · 4 April 2023

★★★★★ 2/5

Trustpilot

Awful experience as a landlord - AI editing to mislead tenants

I had an awful experience as a landlord with Chestertons Marylebone branch over the last year and experienced poor levels of professional conduct and purposeful misleading of both myself and the tenants.

Sarah · 28 August 2026

★★★★★ 5/5

Google

Roberto and Sabatino were both excellent, kind and professional. We knew we were in really good hands throughout.

Jane · 10 December 2025

★★★★★ 5/5

Trustpilot

Excellent experience in buying a house with estate agent Louis Nafzger from Old Brompton Road branch

Louis Nafzger from the 44-48 Old Brompton Road branch was outstanding in helping me complete on a house I have just bought today! Louis was very attentive, neccessarily so since we had an ambitious completion date of around one month after our offer was accepted after a wee bidding war! This date was achieved largely because Louis was brilliant at communicating progress between the sellers and us on pretty much a daily basis. Thankyou Louis! You made a potentially difficult and stressful process so much smoother and easier! Chestertons are lucky to have you as a member of their staff! It also says alot for this branch and the real effectiveness and excellence of his managers in their ability to support Louis so he could excell in his role!

Frankie · 29 March 2023