Chestertons London reviews

★★★★★ 5/5

Trustpilot

I have a flat in London and live in USA…

I have a flat in London and live in USA . Chesterton has been taking care of my needs and renting my flat for over a decade . I want to thank Ryan Briggs from Chesterton who has been managing my property for several years and his service has always been impeccable He is always available, responsive and very kind .Whenever I have issues , since I live in USA , he has been very prompt in answering my questions and concerns . I highly recommend both Mr. Ryan Briggs and Chestertons for managing rental properties. Again Thank you Ryan !!!

Dr · 1 November 2023

★★★★★ 5/5

Trustpilot

Amazing service from Bradley Jenkins

Me and my girlfriend were looking for a new apartment in the area and must’ve called hundreds of places to register our interest. Bradley Jenkins was the first person to call us back and his attentiveness to our precise needs is I think something all agents should model! We were quickly introduced to something perfect for us and I’ll definitely be seeking out Bradley again the next time we decide to move!

Matt · 19 April 2024

★★★★★ 4/5

Trustpilot

Kentish Town office people nice and straightforward

The people are nice, they don’t smarm and they are patient. I both sold and bought through their Kentish Town office. Peter hooked me in and then Folco took over. Folco always went the extra mile and was always accomodating. Andy is also good. My experience with them all went over 5 years as it took me a while to go through with a sale which is why I highlight patience.

Nerida · 4 May 2024

★★★★★ 5/5

Trustpilot

John Lorms, calm and masterly in transactions

John Lorms at the Westminster and Pimlico branch was a very effective negotiator. He was calm, encouraging, unaffected by the challenging characters involved in the transaction and brought the sale to a successful conclusion despite some quite difficult points to argue and achieve. Deals can so often go off the rails if egos get involved and John's even handed and fair assessment of the options for both sides ensured that the deal was happily concluded in record time. Thank you John Lorms and Chestertons

Caroline · 24 October 2023

★★★★★ 5/5

Trustpilot

Lovely Experience - Timely & Responsive

I have a lovely experience through many different situations that have come up along the years from several of the great team members at Chestertons including the property manager Jessica! Jessica and team have always been so helpful, responsive, and understanding. Even better, it feels they have a bias for taking action and making sure resolutions are ensured on the best timely basis. I could not ask for more and very thankful to have the help from the Chestertons team as a tenant. Thank you!

Ed · 23 October 2023

★★★★★ 5/5

Trustpilot

Amazing Property Manager

I’d like to express the outstanding relationship built with Isaiah throughout managing my property. There has been extensive works ongoing and he has been nothing but great with communication with myself, tenants and freeholders. He managed to carry out tasks others couldn’t and I’d like to thank him for his amazing work. Highly recommend.Mr Dix

M.D · 15 January 2025

★★★★★ 5/5

Trustpilot

Very good experience

I have started renting via Chesterton's and found the process very efficient. A lot of thanks has to be given to Rosie Mummery who assisted with the flat finding. She was very thorough with communication and the documentation side. They use an online document portal which is very easy to use and its easy to follow the steps to ensure the process with the landlord is smooth. I will at a point of first contact be using Rosie and her team next time i am flat hunting!

Ciaran · 20 October 2023

★★★★★ 5/5

Trustpilot

Thank you Matthew and Abigail

I really want to thank Matthew Russell and Abigail O”Reilly who are exceptional staff members. Their care, competence and skills saved my sanity. Previous agents simply did not action any requests. Please request their assistance and I hope they are recognised and rewarded by management. Wishing you both much deserved success, ‘Thank you Matthew and Abigail.

Customer · 21 December 2025

★★★★★ 5/5

Trustpilot

Exceptional Property Management

I have had the pleasure of working with Jessica from Chestertons for quite some time now, and I couldn't be more pleased with her exceptional service. She consistently goes above and beyond to ensure that the property management experience is smooth and stress-free.Jessica is incredibly responsive, her dedication to promptly addressing any concerns or questions is truly commendable, and her guidance on how to handle tenant requests has been invaluable.I highly recommend Jessica, her professionalism, expertise, and outstanding communication make her an asset to any property owner or landlord.

Angela · 16 October 2023

★★★★★ 5/5

Trustpilot

Chesterstone and Leusa Ellis have been brilliant for property letting

Chesterstone has given us magnificent treatment to find our ideal property in this competitive and difficult market like London, but above all its collaborator Leusa Ellis, our negotiator in the property search, has worked brilliantly and very professionally in the whole process. Leusa is a highly trained person, very kind, and absolutely trustworthy. I truly believe she is the best professional we have spoken to for this purpose and I look forward to seeing her in the future. Thanks Leusa.

Jordi · 11 October 2023

★★★★★ 5/5

Trustpilot

Selling our rental flat in Central London

After 25 years of renting out our flat in central London, it was time for us to sell up. We received a recommendation for Chestertons and Luke Drewett quickly got the flat on the market with some great photos and sales details. He kept us well informed on viewings and feedback and managed the sale process, working closely with our solicitor. We were very happy with the outcome and would recommend Luke and Chestertons to anyone looking to sell their property.

Juliet · 10 October 2023

★★★★★ 5/5

Trustpilot

Building work project

My London Flat was in need of total renovation and refurbishment but as I live abroad I asked Chestertons to help me to undertake the building works. Mark Kardos came to the rescue and in my absence organized and supervised the project over a three month period. He consulted and advised me on the project and always had answers to any problems that arose, relieving me of any stress. He consistently replied to my queries on the same day and I can’t thank him enough for all his help. I thoroughly recommend Chestertons and Mark.

George · 8 October 2023

★★★★★ 5/5

Trustpilot

Thank you Chestertons

Thank you Chestertons, and in particularly Niema for helping my son and me with our tenancy. We appreciate how smooth negotiating with our landlady was done, your patience and thank you for going an extra mile, always keeping us aware about what is happening along the way , so we don’t have to worry or ask about . My son and I want to thank you Chestertonsfor all the fantastic work you have done for us! Thank you, Olga

Olga · 30 October 2023

★★★★★ 5/5

Trustpilot

Brilliant service …

I must express my utmost satisfaction with the exceptional service I received while searching for my dream flat through Chestertons. Undoubtedly, the pivotal aspect of this journey was the outstanding assistance provided by my dedicated agent, Louis. His commitment to understanding my specific requirements and his ability to transform my expectations into tangible realities were truly commendable.Throughout this entire process, communicating with Louis was a seamless and effortless experience, making what could have been a daunting task smooth. As I write this review from the comfort of my dream home, I cannot stress enough how highly I recommend louis. I extend my gratitude to Louis and the entire Chestertons team.

Constandina · 26 September 2023

★★★★★ 5/5

Trustpilot

Service with a capital S

I have got a very good quality of service from all the staff who has assisted me in the management of my flat, with a special mention for Jessica Jimenez who has been my property manager over the past two years: she was helpful, courteous, competent and solved any issue to my full satisfaction.

PETTORELLI · 8 May 2026

★★★★★ 1/5

Trustpilot

HORRENDOUS experience with Parsons Green team - contractual agreements broken, team (incl. management) non responsive

Absolutely horrendous experience with Parsons Green/Fulham team - regret ever dealing with this agency and would not recommend to anyone, especially for serious transactions where trust is paramount. We interacted with the agents in Chesterton's Parsons Green office (had included names earlier but we were requested to remove them by Chestertons..), as well as escalated to Regional Director Central London, and Head of Legal/Compliance.We recently rented out a property with them. When we had viewed the flat (~1.5m prior to contract start date), there were several issues - paint was peeling in multiple places due to humidity, outdoor patio was dirty and full of debris, carpets were stained, etc. The Chestertons team assured us the flat would be repainted, outdoor areas cleaned, carpets fixed, etc. before the flat is handed over to us. We also included these clauses in the contract, specifically worded as "flat would be repainted and cleaned PRIOR to tenancy start".1 week before tenancy start date (set for June 30th), we were casually informed this would not be completed in time, as the previous tenant refused access, and there would be "overlaps" of the works with our tenancy. When we later took the keys (July 6th - 1 week into the contract) absolutely NOTHING had been done from what had been agreed. We asked the team to amend the start date of the contract to reflect this issue, however it was denied. After some back and forth, and especially as we had some flexibility around the move in date, we agreed they can take up to 1-2 weeks to finalize all the works (before July 12th) and that this period would be discounted from the rent amount.However, weeks passed and NOTHING was done. We followed up nearly daily, by now we really needed to move in, yet the flat was unpainted, uncleaned, shower broken. The Chestertons team told us the process took time with the maintenance company, however it was unclear why they had not initiated this 2.5 months prior, when they had knowledge that these works needed to be done. Finally on the 17th July (18 days from tenancy start!) someone came over, and painted only SOME of the areas. Most issues (multiple areas stained by water, cracks, outdoor area) were not painted, outdoor area was not cleaned, carpets still stained, and other issues we highlighted (e.g. broken shower head) untouched.We escalated the matter to Chestertons management several times, with photos and a full account. Response has been slow and reluctant, we were offered a 14-day rent discount (when the works are as of today 27 days overdue and not even close to completion). We would really advise anyone to avoid them at all cost. We cannot put into words the amount of stress we have had to bear and time expended. Both my partner and I have purchased and sold multiple own properties in the past, hence would say interacted closely with a fair range of real estate agents, and we are both in shock of our experience with Chesterton's.Regards,** 11 August update - the highlighted issues remain unresolved. The Chestertons team are proposing that WE pay (~2600 GBP) for an early handover of the tenancy contract, and they ignore the majority of the highlighted breaches of contract on their account.** 21 august update - we escalated to Chestertons corporate - the best they could offer is an outcome where we still end up paying 1200GBP in penalties for vacating early. As of today, 2 months later, still nothing has been fixed. Still stains on ceiling and broken shower. We are exhausted and traumatized.. Clearly even regional / global leadership does not care at all about their customers.

E · 21 September 2023

★★★★★ 5/5

Trustpilot

Wonderful renting experience

I recently had the pleasure of working with an exceptional estate agent who made the process of renting my new home incredibly smooth and stress-free. Fastest professional renting process working with Juliette was a fantastic experience. Her expertise, dedication, and friendly approach made a potentially stressful situation enjoyable and straightforward. I highly recommend her to anyone looking for a reliable and caring estate agent.

Islam · 12 August 2024

★★★★★ 5/5

Trustpilot

Tamara Price is a lifesaver

Tamara Price is a lifesaver! It’s so hard to find a rental when you’re out of the country, but Tamara was diligent and thoughtful and she followed up with me when I needed it most. We move to London from the US in two weeks and were panicking about finding a nice place to live for us and our dog. I woke up one morning to a message from Tamara with the perfect home in terms of location, length of stay, and pet friendly! We could not be happier. What a relief. We can not wait to move to London and start our new life. Highly recommend Chestertons and Tamara Price is the MVP!

Andrew · 7 September 2023

★★★★★ 5/5

Trustpilot

I’ve had the pleasure of working with…

I’ve had the pleasure of working with Catherine Whaley as my property manager during my tenancy at Camden Courtyard. Catherine has been consistently professional, responsive, and attentive to any needs or concerns I had during my stay. I greatly appreciate her support throughout my time as a tenant and would highly recommend her to anyone looking for a reliable and efficient property manager.

Fang · 19 August 2024

★★★★★ 5/5

Trustpilot

I cannot recommend Juliette Dartois…

I cannot recommend Juliette Dartois highly enough for her outstanding assistance in letting our flat in Manchester Square. From start to finish, Juliette was incredibly professional, responsive, and proactive. She made the entire process seamless and stress-free. Her knowledge of the market, coupled with her excellent communication skills, made all the difference in securing the perfect tenants quickly. A five-star experience all around!

Nick · 16 August 2024

★★★★★ 5/5

Trustpilot

Tamara Price- Totally Amazing

Tamara Price- Totally Amazing After a long process of looking for a property, Tamara's support was invaluable in helping us find our perfect new home. Tamara was so generous with her time- she very patiently went through our application with us, and I have no doubt her amendments were what helped us secure a brilliant and competitive property. Despite it being late in the evening, when Tamara heard we had been chosen by the landlords, she came back into the office to help us with the paperwork. We are so grateful for all her hard work and will never forget how amazing she has been with us!

Lucy · 31 August 2023

★★★★★ 5/5

Trustpilot

Very diligent person

Joyce is the person that manages the property where I live. Since she manages, she always sorted all tye problems that I had, she tracked all my doubts and she is really efficient sorting and finding solutions for each concern that I had.She supported me with calls and email.She is so far great in her job. The best experience that I have had so far.

Laura · 10 July 2024

★★★★★ 5/5

Trustpilot

A wonderful experience

It has been a very pleasant experience working with this company. A special thank to Ruaridh Gale and Iann Barrett who helped us sell our house. Very professional, polite and friendly. They were allways available to help and answer questions. A great experience all the way. Congratulations to Chesterton team.Valerie Guiraud

Valerie · 4 February 2025

★★★★★ 5/5

Trustpilot

Good recent experience

As ever, the service is reliant on the strength of the property manager, and admittedly there has been some turnover and some mixed abilities. Some good, some not so good. But the last couple of months, with Catherine Whaley looking after our property in Camden has been an excellent experience, with her going the extra mile and showing great initiative. Very happy with the service lately.

Jonathan · 12 June 2024