Chestertons London reviews

★★★★★ 5/5

Google

Roberto Albrecht worked tirelessly from the point of initial marketing through to the sale of our house. He was particularly effective in proactively aligning all the parties to make sure that the sales process kept moving forward. I felt fully informed at all times and I think we only exchanged on the agreed date because of Roberto’s timely interventions during bottle-necks. Overall, we selected Chestertons because of their claimed success rate in sales in our area. They lived up to that reputation and delivered: highly recommended.

Paul · 3 December 2025

★★★★★ 1/5

Google

They are not to be TRUSTED with letting your property, they charge more fees then they agree from the start, and expect u to read the small print. they took off £8298.00 for let only! would cost less to sell the the flat what they charged me been very badly ripped off. stay away or u might get burned. DAY LIGHT ROBBERY!, they should be reported. Your reply is not TRUE your fee is a rip off and u r trying to hide it.

Mark · 1 December 2025

★★★★★ 5/5

Trustpilot

Simply perfect

I highly recommend Synika Regis-Jackson as property manager from Chestertons, for their exceptional property management services. Synika has been consistently responsive to our needs, providing proactive support and solutions. Her kindness and professionalism truly set her apart. She goes above and beyond to ensure everything runs smoothly, and we feel incredibly fortunate to have her managing our property. Five stars!

Maud · 15 January 2025

★★★★★ 5/5

Trustpilot

Einstein is to Physics as Connor is to Estate Agency.

Connor is the best. Somehow he convinced me to make an offer on a family home in Parsons Green without even seeing it. (I saw it later on, it was perfect, exactly how he said). He listened, understood exactly what I was looking for and made it his personal vendetta to find me my dream home. Trust worthy and professionalism turned into an art form. Best decision I ever made.

Frederick · 16 August 2024

★★★★★ 5/5

Trustpilot

Chesterton estate agent at South Quay…

Chestertons estate agent at South Quay London is absolutely brilliant. I had an excellent experience over the years with whole team: they were very helpful, friendly, and have a great attitude, especially Olivia, Betsy, and Molly. They were giving the best service. I recommend using Chestertons estate agent at South Quay, London for their professional service. Many thanks 🙏

S · 26 January 2025

★★★★★ 5/5

Trustpilot

I use Chestertons as my lettings agents…

I use Chestertons as my lettings agents and my property manager, Christie Nugyen, is personable and friendly while the team also ensure all my landlord obligations are up to date and deal with the tenants' financial commitments so it makes everyone feel at ease.

Anna · 28 August 2026

★★★★★ 1/5

Trustpilot

Scamming renters and owners alike

Kara Bluitt and her team at Chestertons Fulham clearly cannot resist the temptation to take money that isn't theirs. They tried to just skim a few hundred pounds out of our deposit for no reason. When confronted with the fact that the "defects" they were keen to charge us for were actually detailed as pre-existing in the check-in inventory, they wouldn't even bother to reply. They would repeatedly blame delays on the owners. Eventually I had to contact the owners myself to resolve the matter and eureka, 4 months later, we finally have our deposit back. Throughout our tenancy, whenever maintenance issues would arise, they would send strictly their contractors, who would not solve the issue but happily charge the owners.

Petra · 6 February 2024

★★★★★ 5/5

Trustpilot

Great experience buying our first home in London

We worked with Richard at the Barnes office and he was so professional, knowledgable, extremely patient, and always friendly. He promptly answered all of our questions and we were made to feel comfortable throughout the whole process and never pressured in any way. It was such a pleasant experience and we feel so confident that we made the right home purchase for our family in large part to the assistance that we received through Chestertons.

Areej · 14 May 2024

★★★★★ 5/5

Trustpilot

Great property manager

I would like to say how much I appreciate Isaiah Samuels, for his continued help and efficiency. I appreciate him more because before he became property manager, I virtually got no help at all from the so called Property Management Team, with tenants who never paid the rent on time, and then only part of it. So many thanks Isaiah! Olivia Woo

Olivia · 10 December 2024

★★★★★ 5/5

Trustpilot

I want to take my thankful to Ms Shanya…

I want to take my thankful to Ms Shanya to sort out the 11 Gillingham Stree’s kitchen leak issue in a timely and efficient manner. After I call Ms Shanya, and the engineer came quickly to resolve the issue. I’m happy to see that the kitchen drain is no longer leaking. Everything is working perfectly now, thank you Shanya for facilitating this process!

Yuki · 3 December 2024

★★★★★ 1/5

Google

Dangerous driving! Today at 6:15pm, the driver of this vehicle didn’t indicate, cut myself and others off and started driving dangerously and erratically. If this is the kind of staff you employ, I can’t imagine the kind of the business and service you provide especially looking at your previous bad reviews. Will be making a formal complaint as you put myself and others in danger.

F · 23 March 2026

★★★★★ 5/5

Trustpilot

Excellent!

I have been using Chestertons for the letting of apartments in Marylebone. Having used various agents in the past, Chestertons are by far the best, having found us a number of high quality tenants in a short space of time - I wish I had more available apartments!The Hyde Park team, especially Juliette and Jack, have been absolute stars. They are super friendly and really easy to work with.

Amy · 1 August 2024

★★★★★ 5/5

Google

Just sold my aunt and uncle's property in Islington. Due to my aunt having Alzheimers and needing permission from the Court of Protection and both of them being in a care home it was far from straight forward. Roberto was my point of contact for a year and couldn't have been more helpful, professional and lovely throughout. I would recommend Chestertons, they are professional and focused. Good work.

Simone · 16 August 2024

★★★★★ 5/5

Trustpilot

Good work from the vacates team.

Don't normally leave reviews, but I have to say, Anca Serban from the Vacates team was super helpful during a tricky time with a challenging tenant. Her and her team were understanding, efficient, and know what they're doing, giving useful advice from the framework of understanding people, and also the relevant legal options. The tenant has now left, is themselves satisfied, and all ended happily.

Anon · 3 October 2024

★★★★★ 5/5

Trustpilot

Many years of positive experience

Chesterton (High St. Ken) has rented out my house for many years. I've used other agents, and they have proved the most able to find good quality tenants. Their online portal is useful in this process.Stephanie has been a very helpful key contact at the branch with each of my tenancies. She has provided sound advice and keeping with well informed. She is a credit to Chestertons.

Ryan · 26 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from Juliette Dartois at Chestertons

I recently had the pleasure of working with Juliette Dartois from Chestertons real estate agency, and I cannot recommend her highly enough. Thanks to Juliette, my rental process was incredibly smooth and stress-free. She quickly understood my needs and preferences, finding the perfect property for me. If you’re in need of real estate services, I highly recommend Chestertons and specifically Juliette for her professionalism and excellent customer service.

Baptiste · 8 August 2024

★★★★★ 5/5

Trustpilot

A truly stress free experience

I don’t usually write reviews but I had to make an exception in this case. There is someone at Chestersons who is truly outstanding and I just want to thank her for all her help this past year…Julia P is the go to person whenever I had any issues with my flat, and she has been truly delightful to speak with and rely on for assistance, ever helpful and always patient with all of my calls to her over the course of my lease regarding small issues that cropped up at the flat…she’s been immensely helpful and kind, and I just want to thank her and acknowledge her excellent work on behalf of Chestersons. Julia, many thanks and I wish you all the very best!

Miri · 13 December 2023

★★★★★ 5/5

Google

Roberto has been fantastic in navigating our completed sale process - I would certainly recommend him!

George · 13 March 2026

★★★★★ 5/5

Trustpilot

When the flat we were buying fell…

When the flat we were buying fell through at the last minute, we asked Chestertons for help. Here, we dealt predominantly with Zoe Birch. Whilst all staff were great, Zoe stood out. Nothing was too much trouble and when we thought we would have to sleep on friends' sofas, Zoe was reassuring and proactive in sourcing a flat for us and arranging a viewing as soon as possible. Within the space of a week, she had secured the flat for us (a six month lease was what we needed) and we were approved. Once in the flat, we had one small issue with electrics and again, Zoe came through and sorted an electrician within hours of us phoning and informing her. I cannot speak more highly of Chestertons staff in Barnes but Zoe was exemplary.

Alison · 16 November 2023

★★★★★ 5/5

Trustpilot

Very positive experience with team leader Marianna Charalambous

We've been renting through Chesterton's for around a year now. Thanks to our main contact, Marianna Charalambous, the whole process has been quite streamlined and they've taken care of all our issues and needs for repairs (which were organised promptly). She has always been very helpful, courteous, and professional. On the down side, the whole process of being forced to go through the third party company Tenant Shop to set up things like Council Tax, water, etc. was an issue, as the third party company got it wrong and we had to redo contracts - so it was more of a nuisance than help. There should be an option to opt out of this. In any case, Marianna was very helpful also during this issue, so it all turned out well. We hope to keep working with Marianna her for long.

RM · 15 November 2023

★★★★★ 1/5

Google

I had a very bad experience of buying a property through Chestertons. They have a "policy" in that the buyer is not allowed to view the property between the offer being accepted and exchange. What this means is that any non-declared or non-superficial issues (electrical issues for example) not picked up by the survey, (which are generally only visual inspections) are unlikely to be found until after exchange. This strikes me as being an unfair policy and I don't know any other agent that does this. I was dealing with the manager of the Islington branch who was pushy, rude on occasions and I genuinely did not trust him. There was an issue with the legal documents and he tried to blame this on my lawyers. It turned out that my lawyers were right, and when the seller's conveyancers apologised about it, he said that they had done this to "make my lawyer feel better." Two weeks before exchange he insisted that exchange was brought forward and threatened to re-market if not, despite being over two months into buying process. This caused me a financial penalty on a fixed term interest account. A truly awful experience and I strongly recommend against using them for anything.

George · 27 April 2025

★★★★★ 5/5

Trustpilot

Thanks to John Ralph

I would like to thank John Ralph for all his help and patience during the sale process. He out did all my expectations regarding what an Estate agent does, and was always available when questions arose and kept me informed throughout the process, even out of office hours. I would give 10 stars if I could.

Sarah · 14 January 2025

★★★★★ 5/5

Trustpilot

Anna Jende

Anna Jende, managed our flat in London and was the best account manager i have come across in the 11 years we had Chesterton's managing us. if i am honest the previous AM we had was absolutely useless. Anna is a breath of fresh air, her response was quick and she dealt with many of our requests as professionally as possible. Anna is a great asset to Chesterton's.

Georgina · 12 July 2024

★★★★★ 5/5

Trustpilot

Response to Issue of oversea Tenant

I was chased in mid July 2023 by Freehold Managers for the overdue ground rent which, based on my records, had been paid. As a non-UK tenant, I expect timely and attentive response or solution to issues I may encounter in day to day management. To my full satisfaction, Xiaoyi FAN managed to find out that the payment should be made in May 2023 failed unnoticedly due to technical problem; and subsequently sort out the issue timely for me. Xiaoyi is professional and works diligently in managing my property.

Gregory · 7 November 2023