Chestertons London reviews

★★★★★ 5/5

Trustpilot

2 year tenancy.

I rented a property through Chesterton's for two years and from the moment my partner and I moved into the property James Smith the Property Manager made the process and duration of our stay smooth sailing. Whether we needed something fixed, or had a question about something to do with the property James was always attentive and responded quickly to get things sorted. All the while he was always polite and a pleasure to speak to.

Oliver · 30 January 2025

★★★★★ 5/5

Google

Alhad at the Islington Office was incredibly helpful to me with getting great tenants for my property. Absolutely brilliant service and all with a calm reassuring professional approach. I have been with Chestertons a long time and they always provide a great service. Really recommend the Islington Team

Eilish · 1 December 2025

★★★★★ 5/5

Google

We were just came back from London to visit our daughters. George helped me find a short-term rental which was perfect for me and my husband. Thanks to George who has been super helpful, patience and quick response. …

Vee · 13 February 2026

★★★★★ 1/5

Trustpilot

Won my deposit dispute at TDS adjudication Against Chestertons and the Landlord. Document everything.

I rented on Cornwall Gardens in South Kensington through Chestertons (South Kensington office). The flat was left full of the landlord's own belongings (dingy pillows, dirty guest mattress under the bed, business supplies like business cards/magazines/junk, AirBnB supplies, dingy bins, food, a vacuum cleaner, etc.). I flagged it, and the landlord authorised his own contractor, via Chestertons, to remove “all the items.”

DhonielleC · 15 August 2026

★★★★★ 5/5

Google

I moved to London with my partner and we couldn’t have asked for better support. Julia was outstanding from start to finish. She showed us properties that matched our preferences perfectly and demonstrated a crystal-clear understanding of …

Edis · 13 February 2026

★★★★★ 4/5

Google

Chestertons were great selling our flat near Caledonian Road. They were direct and upfront about how to price it and the strategy for getting serious buyers in for viewings. Their team flooded the flat with people, leading to several serious offers, some in excess of asking price. When things became challenging during a long chain process, Roberto was incredibly supportive, working very hard to reassure people on both sides of the chain and keep things moving. They were direct, clear and did what they said they would do - would recommend.

Dan · 7 November 2024

★★★★★ 5/5

Google

I have been a Relocation agent for 17yrs and I first met Ronan Rigney approx. 7yrs ago and from the very 1st day I knew that he was, and is to this day one of the most outstanding agents I have ever dealt with! He has always gone above and beyond to accommodate timings and has without exception identified properties that matched my clients requirements. He is an absolute pleasure to be with and wonderfully honest! Personally I think he deserves 7 stars *******

Linda · 30 March 2026

★★★★★ 5/5

Trustpilot

Shayna was very helpful and understood…

Shayna was very helpful and understood the issue and i look forwarder to receiving the Annual Landlords income and expenditure schedule for 2025-2026.

Stephen · 2 June 2026

★★★★★ 5/5

Trustpilot

Thorough, professional, and patient

We've just sold a large flat through Chestertons, choosing them after considering numerous well-known agents. We are very pleased with the result. They helped with dressing the flat, arranged numerous viewings and communicated well throughout. We received several offers and they were always patient and professional when we rejected offers that were too low. Eventually we received a very good offer, all went smoothly. Thanks to Imogen and Henry in Hyde Park/Connaught Street office, and their colleagues.

Professor · 29 November 2024

★★★★★ 5/5

Trustpilot

Thanks to Marine, this was the first positive experience I've had with a letting agency.

My point of contact was Marine Signoret - she was fantastic. In the 6 years I've lived in London where I've gone through many different letting agencies and agents she is easily the best person I've ever dealt with. She was always so quick to respond, was extremely helpful, kind, and understanding. And she really moved the referencing process along quickly. Thanks to Marine, this was the first positive experience I've had with a letting agency.

Ross · 12 December 2024

★★★★★ 5/5

Trustpilot

Amanda Goodman was terrific

Amanda Goodman was terrific. Super easy to deal with and completed everything so quickly. Highly recommend.

Gus · 16 July 2026

★★★★★ 5/5

Trustpilot

Good experience on the rental side

I dealt with Christie Nguyen who is very efficient and proactive.

KD · 17 August 2026

★★★★★ 5/5

Trustpilot

Shanze got it done!

Shanze was on game for getting stuff sorted. She was quick to respond & did as promised. Problem with smoke alarm in flat solved.

MeaningCompany · 15 May 2026

★★★★★ 5/5

Trustpilot

I wish to express my deep gratitude to Niema Latif

I wish to express my deep gratitude to Niema Latif, Associate Tenancy Consultant Renewals, for her amazing support throughout all years of my tenancy. Niema's professional support, true kindness, prompt assistance and thoughtful advice have been remarkable and truly commendable. I've felt in very safe hands all these years. I highly recommend Niema for her professionalism, efficiency and kindness, you are very lucky to have her in your team

SBA · 18 February 2025

★★★★★ 5/5

Trustpilot

Thank you Christie Nguyen at Chesterons

Christie Nguyen at Chesterons has been so helpful when dealing with a hob replacement and gas safety check. Thank you, Christie.

Therese · 26 May 2026

★★★★★ 5/5

Google

I’ve always rated Chestertons in finding tenants, so it was a no-brainer when it finally came to selling my property. A really professional team who were so good in communication. Oliver was my …

John · 13 February 2026

★★★★★ 1/5

Trustpilot

An awful experience

Following the death of my brother, I engaged Chestertons to sell his flat in Hyde Park Square. It was not a good decision. All the usual promises of a quick sale failed to materialise and after an initial flurry of calls, communication was subsequently very poor.Much more serious however was the attitude of Dylan James and his team. At best arrogant - but frequently downright rude - to the point that my excellent Solicitor had to formally request that they stopped sending such unpleasantly toned emails.Of similar concern was that throughout the process it was very clear that Chestertons priority lay with the Buyer rather than myself. At one point (through no fault of Chestertons) it emerged that a small storage room which I mistakenly thought belonged to the property did not - and the selling price had to be reduced. Chestertons valued it at an astonishingly inflated £120,000 to benefit the Buyer. It's eventual actual agreed value was £20,000. I was also accused of 'messing the Buyer around'.It is now over 10 days since I parted with 2% of the selling price but I have yet to receive any acknowledgement from Chestertons, let alone perhaps some thanks for my business?In 77 years on this planet I have rarely encountered such an awful Company.

Rod · 30 August 2024

★★★★★ 1/5

Trustpilot

Would not use Chestertons again

Would not use Chestertons again. Very bad experience. Lack of transparency, fees and costs. Found them unprofessional in not taking responsibility for their own mistakes, subsequently costing me more money, as a landlord. Will not be providing Chestertons with any further business, with any of my properties in sales or rentals after this very disappointing, dishonest experience.

Louisa · 11 August 2026

★★★★★ 5/5

Google

Martina was extremely helpful in my search process. Very communicative and proactive and just genuinely kind. Often it feels like you’re being pressured beyond belief but working with Martina was a great experience.

Sean · 13 February 2026

★★★★★ 5/5

Trustpilot

Great letting and management experience

Chestertons Jamie Walker and his team in Notting Hill again went the extra mile to find me a replacement tenant when the not one but two prospective tenants who’d made offers and had them accepted pulled out! They still found me a great tenant at great rent and term. Now under management by new team member Kacey Nash, she’s already proved herself resourceful and responsive in getting an issue sorted for my new tenant, and is very pleasant to deal with. It’s important to me to keep my tenant happy and she’s delivered! I can’t ask for more.

Pamela · 14 August 2024

★★★★★ 1/5

Trustpilot

My recent dealings with Chestertons…

My recent dealings with Chestertons were an absolute shambles! I needed to renew the current tenancy agreement ant the end of June and was advised it was in my best interests to form a new agreement rather than roll on the existing one. Because flat is in my recently deceased husbands name, I was asked to forward a copy of his will with details of the executors. I duly sent this , then was asked for a death certificate, then later a letter from a solicitor, which I didn’t feel was necessary as probate had been granted. I was then asked for the probate certificate which was duly sent. When I queried why the rent hadn’t been put into the bank account I was told we needed a new gas safety certificate which I immediately organised. I still didn’t receive the rent which the tenant had paid to Chestertons on 29th June and it was now nearly mid July. I eventually was put through to the accounts department after promises from different other operatives to chase up and sort out the problem which didn’t materialise.The accounts department were helpful and paid the money within 48 hours.Why couldn’t the relevant departments ask for all the documents needed at the same time instead of each time I rang to see why there was no progress?I really didn’t need all this hassle whilst coping with the recent loss of my husband.To make matters worse, I was then told you didn’t hold a current EICR certificate. Again I had to research and found the certificate was still in date . I relayed this information , but yet again was asked to forward a copy because there wasn’t one on the file. Why was the onus on me when there was obviously some departmental error?Just to cap it all I have now been issued with an invoiceasking for your whole years charges up front which I don’t have the funds for and you don’t accept credit card payments.As the July rent was paid net of your charges I assumed this was how it would be paid going forward.I now feel I just want to put the flat on the market as soon as possible so I don’t have to deal with any more issues like this.Marian Walker

Marian · 5 August 2024

★★★★★ 5/5

Trustpilot

Excellent professional service

We recently sold our Kensington house through Chestertons after they gave us a very good valuation and effective sales strategy compared to a number of other agents in a less than straightforward market. Ian, who heads up the Kensington sales team and Basil were reassuringly brilliant with managing the process (faultless in fact!) and even exceeded our expectations on the final price achieved. They have a proper grasp of market activity and tendancies and we found them friendly, efficient and extremely professional throughout which in turn ensured a swift sale and completion. Their expert advice and communication was spot on. We would highly recommend the team and would not hesitate to use their services again.

Marina · 2 August 2024

★★★★★ 5/5

Trustpilot

I recently used Nick Socratous at the…

I recently used Nick Socratous at the Tower Bridge branch to attempt to purchase a property in Scott Sufferance Wharf. The sale fell through but not for the want of effort on Nick's behalf. Nick gave it his all and could have done no more than he did to get it through and ease a very stressful sale not helped by the sellers or the managing agents. I would thoroughly recommend Nick and the team and you want him managing your sale all day longwell done all and sorry it worked out the way it did Stephanie

Stephanie · 31 July 2024

★★★★★ 4/5

Trustpilot

Chestertons for tenancy management

I have used Chestertons for finding tenants for my property, and managing the tenancy and property maintenance issues. They have served me well for a number of years. They always acted well particularly with end of tenancy matters and timely action to find new tenants. They have also been able to deal with new tenants snag list in a reasonable manner.I have always been allocated a dedicated property manager manager. My current manager Shakil Khan has been able to handle a number of maintenance issues involving several suppliers to my satisfaction. The other benefit of using Chestertons is that they have a number of staff who can quickly step in to cover leave absences etc for the dedicated team.

Tejhunjan · 29 July 2024