5/5
I have been renting my property with Central Estates for many years. Nancy Markou has been looking after my tenants and I in a great way. I highly recommend.
Trusted Agent profile · London
★★★★★
499 reviews across 1 platform
179 Hoe Street, London, E17 3AP
Central Estate Agents's office in London, at 179 Hoe Street, is rated 4.4 out of 5 across 499 reviews on 1 platform, including 499 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
I have been renting my property with Central Estates for many years. Nancy Markou has been looking after my tenants and I in a great way. I highly recommend.
5/5
Extremely helpful staff (especially Richard) - very quick to answer any questions, offer advice, and assist in any way possible. Would highly recommend!!
Thank You Marie for taking the time to give us feedback. Neil
5/5
Excellent. Knowledgeable, efficient and trustworthy agent we used to find our first property. This agent knows the area and has good, honest intel on price and scope of properties. By far the best experience we had during our search and would use again in future. Katie worked hard to progress the sale.
Hi, thank you ever so much for taking the time to review our services and in particular Katie who exceeded expectations. Neil
5/5
The best estate agents in Walthamstow. Without question. Shah and Richard were really supportive throughout the purchasing process. If you’re moving to Walthamstow, make sure you are registered with this estate agents. Highly recommend
Dear Conan, thank you for you kind review, we are very lucky to have Richard and Shah on our team. Neil
5/5
Moved into a property about a month ago and have since found the tenant care to be superb - we've had some sticky problems with our new neighbours but Martyne H has supported us the entire time which has been incredible and we feel well looked after. Any issues we've had have been dealt with quickly - unlike our previous letting agents. No complaints here!
Hi Lewis, thank you ever so much for your feedback. We are by lucky to have Martyne on the team. Neil
5/5
We sold our flat and bought a house with Central Estate Agents during the 2020 Covid pandemic. The team is extremely knowledgeable and experienced, and has a fantastic understanding on how to handle tricky situations sensitively. Richard and Shah, in particular, really went above and beyond to ensure we completed on both properties. They were always there to take a phone call, ready to help us solve any issues that arose during the process, provide advice based on their wealth of experience and putting us in touch with their local contacts.PositiveResponsiveness, Quality, Professionalism
Dear Mariana, thank you ever so much for your review. Neil
5/5
Things couldn't have gone better. A fantastic agent with fantastic staff! David, Manaan & Jazzina were always on hand to help and made the process as stress-free and smooth as possible. Thank you!
Dear Will, thank you for your review, I have commended the lettings team on their good service. Neil
1/5
Awful communicators. I had to chase repeatedly. Would get vague and unsupportive answers when I did actually get them. Prior to getting my listing they were exceptionally helpful, but afterwards I was an inconvenience, at best. They seemed purely willing to do the minimum. I had a "fully managed service" yet tenant felt it repeatedly necessary to contact me directly as he actually wanted support. From a landlord's perspective, I would not trust them with my property.
Dear a Julie, I am sorry to hear that you have had difficulties. Please get in contact with me at the office or by email and I will review your complaint. Neil neil@central-estates.co.uk
5/5
Service is very fast and helpful agents! Processing is very smooth and professional.
Hi Jan, thank you for taking the time to give us a 5 star review! Neil
1/5
Terrible service, not replying to emails for last two months. I do not recommend them as a tenant. I was living with them for a year. After a year I gave a notice about moving out from the property. This notice was confirmed by the agency and they replying that my move out date is 2nd of August so I happily moved out in July 2018 (before my move out date). In June 2019, I received an email from insurance company claiming that I have outstanding legal costs. After opening attachments I figured out that there was a court order for not paying rent against me in December 2018. The court order was for the dates after my move out date (10th of August to November 2018). I didn't know about the court to defend myself as the letters were sent to address where I was not living anymore. I contacted insurance agency as well as Central Estate Agents in June as I thought it was a mistake to submit me to the court. Insurance agency was really supportive and communicative, which sadly is not the case for Central Estate Agents. They didn't reply to my 5 emails since June, it is difficult to call responsible people in the office and when i did manage to contact them they hanged after I told them that the call is being recorder.
Dear Martin, Thank you for your feedback and apologies for any delay in our response. Due to the level of arrears the landlord was forced to take legal action to take back possession of the property. I have spoken to the management department and we have not received any official notice from you. At the point you said you vacated the property there were significant arrears, as a joint tenant you are jointly liable for such arrears. As the matter has been settled in court this is unfortunately out of our control, I recommend speaking to citizens advice to assist you. Should you wish to discuss this matter further I can book an appointment for you to come in to our office. Neil
2/5
When I registered with Central Estates, I was happy to read the reviews. Unfortunately, during my time with them, they sent customers to me without any rep and turned up at the door. The Estate Agent gave me no feed back from those customers who visited the property. Although I was promised a call back, there was no response! I then, gave my two weeks notice to finish the contract, they were not bothered, nor were they interested to reply back to my cancellation e-mail. Not a very good service for me.
Dear Farah, I am so sorry that you have had a bad experience. I can assure we tried our best to secure an offer for your property. My colleague James has been trying to contact you since we received your email, but not yet had any response? Please feel free to email me at neil@central-estates.co.uk or call me on 0208 520 0033, so I can try to help, Kindest Regards Neil
5/5
Thanks to Richard and the team I had a seamless experience both selling my old property and buying a new one. My wife and I had nothing but professionalism from the start. There is a lot of choice with agents in Walthamstow but Central certainly seem to know the market inside out and I was more than happy with the value delivered and sale I completed on. Thank you guys.
5/5
As landlords, we found Central to offer a very professional service. They found us great tenants, treated all parties with respect and knew the local market. Thanks to David, Manaan and the whole team.
Dear Fraser, Thank you for your review, we really appreciate the feedback. Neil
5/5
Have been renting and living in a property with Central Estate Agents E17 for 3 months now and I recommend them highly. Whenever there's been a slight issue, I get in touch with our Property Manager, Nancy Markou, and she gets straight onto it and resolves it really quickly. Highly recommend.
Hi Joshua, thank you ever so much for taking the time to give us a 5 star review. I am glad Nancy is exceeding expectations! Neil
1/5
Inflexible. Haven't even moved in as a tenant, but Central are already showing their service to tenants is well below par. Manaan, a senior member of staff, provides no solutions and prefers to dodge responsibility. Let's see how things pan out over the course of our tenancy.
Good Afternoon, I hope you are well. Thank you for your feedback, we are sorry that you felt the need to leave us a negative review, however, this does allow us to review our process's for future clients. Unfortunately, as mentioned by Manaan via email and on the phone, the Inventory company we use is a 3rd party company who the Landlord pays direct. They contact tenants directly to book in Inventory’s of properties that we Let. We ask the company to contact tenants around 10 days before the move in date to arrange an inventory, as this allows enough time for tenants to plan their move. We arranged our contracted cleaners to go to the property the day before, we were unable to release the keys to you the day before your tenancy started as the contract was not in force until the next day, this would have created a legal issue for both the landlord and ourselves. We hope that your tenancy will be enjoyable, and that during this time you will come to realise we are very attentive and professional, as is reflected in the numerous, vastly positive reviews we receive. If there is any way we could be of further assistance, please do not hesitate to let us know. Kind Regards, Matt, Lettings Manager
5/5
Mannan is nice guy very implicated in his job he smile all the time and try to help everybody for me is second time when i work with him and i'm stiil happy
Dear Daniel, Thank you for your review. Manaan is a valued member of staff and we are lucky to have him. Neil
1/5
Very unprofessional. They moved a viewing from 6pm Monday to Tuesday, which I obliged. Drove 45 mins to view the house was there at 6pm, rang office at 6:05 to see where they were. Said their colleague had left our viewing so he wouldn’t be late for his next . Unbelievable . Wouldn’t sell your house with them if you want potential buyers to actually view the house!
Hi Isobel, I am sorry to hear that you have had an issue with a viewing. Please give me a call at the office when you can so I can so I can look into it for you. Kind Regards Neil 0203 8 331 331
5/5
We bought, rented and sold with Central over the past 4 years. They are exceptional and hassle free. Their rates were very competitive. Richard and team did a great job.
Dear Pat, thank you for your kind review, it is much appreciated. Neil
5/5
Very positive experience and service - Martyne is really responsive and helpful with our property.
Thank you Pippa for taking the time to write us a review. Neil
1/5
I sold my flat in Leyton 8 years ago with this bunch of lying crooks and I really wish I hadn't. Richard Mahar (the manager) is a lying, money grabbing slimeball, and Danny (who was my sales person) was throughly unpleasant and aggressive, shouting at me down the phone to accept offers and reduce the price of my flat. They overvalue your property to get you on their books then try to bully you into lowering the price and accept a cheap offer so they can get a quick and easy sale. All the positive reviews are no doubt fake reviews written by Central themselves, because no one in their right mind would recommend these lying con men.
Dear Steve, according to our records we sold you property in 2010 and I did not receive any complaints from you at the time. Then a year ago you wrote another negative review. Whilst we appreciate our customers feedback to help us improve our service to our clients, some of your comments are aggressive and un necessary, especially when we dealt with you some 8 years ago? However, if you would like to contact me here at the office I would be happy to discuss any issues you may have. Regards Neil
5/5
We purchased our first property in Walthamstow in August 2018. We would thoroughly recommend Central Estates. In particular, Rich worked tirelessly to assist us over the course of many viewings and our ultimate purchase. He was willing to take calls at weekends and also whilst on holiday to ensure our transaction was driven forward and got over the line successfully. The other numerous Central Estates sales staff that we encountered were all very friendly, approachable and helpful. A big thanks to all. All had good knowledge of the local area and all houses on the market. We would also note, that, on the whole Central Estates seem to be sensible on the prices that they value properties at compared with some other agents in the area.
Dear Alice, Thank you very much for your feedback, it means a lot to us here at Central. The team and I wish you all of the best in your new home. Neil
5/5
I never thought I'd say the phrase "My estate agents were great" but that genuinely was the case with Central. I had a long chat with Neil when I first went in, about the area and what I was after. He was so friendly and felt like he actually cared - especially as a first time buyer. Then I went on viewings with Rich, who was also great. Not pushy at all and also felt like he was just as excited as me. Great comms from everyone involved. I went to see other estate agents on the street and it felt like me asking just to be on their list was like I'd just punched their cat. Another agent on the street does group viewings, which was also a horrendous experience. Central were the total opposite, making that whole side of the process actually stress free - once the buyer had accepted my offer, there was no more back and forth. Couldn't recommend enough.
Dear Rebecca, thank you ever so much for your review, we really appreciate it. Neil
5/5
I have bought 3 properties with Central and sold 2. Throughout I have had excellent service. I have also rented one property through Central Estate Agents and they could not have been more helpful. They will be my first port of call the next time I need an Estate agents in Walthamstow. I have also recommended them to good friends who have also been very happy with the service that they have received. I have just rented my flat out again and Manaan and David could not have been more helpful.
Dear Stavros, thank you for your comments. Your feedback is much appreciated. Neil
5/5
I just wanted to say a massive thank you to the amazing team at Central Estates. Katie, Shah, James, the list is endless!!! You are creme de la creme at what you do!!! If thinking about selling/buying do not look any further! Best company in town!! Just THANK YOU!!
Dear Sharnah, WOW, a BIG thank you from the team for your kind words. Neil
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Central Estate Agents's London office has 499 reviews across 1 platform: 499 on Google.
Central Estate Agents Walthamstow is rated 4.4 out of 5 across all 499 reviews, and 4.4 out of 5 on Google from 499 reviews.
Central Estate Agents Walthamstow, 179 Hoe Street, London, E17 3AP.