Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI live in a property managed by Central Estates in Hoe Street Walthamstow. My queries and minor problems were addressed by Senior Propery Manager Nancy Markou. The service, attention to detail and totally successful resolution to my problems was due to the efforts of Nancy. She dealt with me in such a pleasant efficient way I feel I want to highlight what a great ambassador for her company Nacy is. Thank you so much
Graham Leheup
Graham · 15 March 2026
Agent replied · 15 April 2026
Hi Graham,
Thank you so much for your kind words. We’re delighted to hear that Nancy provided such efficient and attentive service, she’ll be thrilled to see your feedback.
We really appreciate you taking the time to share your experience.
Kind regards, Neil
★★★★★ 5/5
GoogleI had a great experience buying my first home with Central Estates. Both Joe Crawley and Katie Murray were so supportive throughout the whole process and their customer service was excellent. I would recommend them to anyone! Thank you.
Jessica · 1 April 2026
Agent replied · 15 April 2026
Hi Jessica,
Thank you for your lovely review, and congratulations on your first home! We’re so pleased to hear that Joe and Katie were able to support you throughout the process and provide excellent service.
We really appreciate your recommendation.
Kind regards, Neil
★★★★★ 5/5
GoogleWe are buying a property through Central Estates and they have been fantastic! Harry has been amazing, he really talked us through our concerns and helped us to make the right offer. They are very prompt with their communication and I wouldn’t hesitate to work with them in the future.
Mikaela · 23 December 2025
Agent replied · 29 December 2025
Thank you so much for your kind review, Mikaela! We’re delighted to hear about your positive experience with Harry and the team. Wishing you all the best with your new home 😊 …
★★★★★ 5/5
GoogleWe have had a really positive experience with Central Estates. Manaan was fantastic throughout the entire process, communication was always clear, prompt, and honest. He kept us updated at every stage and was always available to answer …
Zara · 15 March 2026
Agent replied · 15 April 2026
Thank you, Zara, for your lovely review.
We’re so pleased to hear that you had such a positive experience with Central … More
★★★★★ 5/5
GoogleRecently had to move out of our flat on very short notice. We contacted central estates about a property and they helped us find and complete with in 2 weeks. They were very efficient and transparent.
We dealt with Manaan who was very easy to reach and communicated everything very clearly. He even showed us round the property again after hours.
Also Alex showed us around the first time and he was very curtious and helpful.
Samuel · 20 December 2024
Agent replied · 24 December 2024
Hi Samuel, I’m so glad to read your review, tight timeline, but I’m glad we got it done! Neil
★★★★★ 5/5
GoogleWe recently completed our house purchase with Central Estate Agents in Walthamstow, and the process was relatively smooth from start to finish. A special mention goes to Ella from the Progressions team, who was exceptional throughout. As first-time buyers, we had many questions, but Ella was always available to answer them and expertly coordinated communication between us and the seller. She took the time to explain each step of the process, which we really appreciated. We felt well-supported and in good hands. Highly recommend Central Estate Agents!
D'relle · 16 October 2024
Agent replied · 23 October 2024
Hi D’relle, thank you taking the time to give us a 5 star review.I have praised Ella on her great work. Neil
★★★★★ 5/5
GoogleWe’ve had the most amazing experience with Nancy Markou at Central. From day one, she has been incredibly responsive, addressing every issue or query we’ve had within a remarkable 24 hours or less, every single time! Her professionalism and dedication are unmatched, and her empathetic approach makes her more than just a letting agent, she’s become a trusted friend. Nancy truly cares about renters, always going the extra mile to make sure everyone is happy and comfortable. If you’re looking for someone who listens, acts swiftly, and genuinely cares, Nancy is the person to go to. We can’t recommend her enough!
Lucia · 9 October 2024
Agent replied · 23 October 2024
Hi Lucia, WOW! thank you ever so much for taking the time to give Nancy a 5 star review! It means a lot, Nancy puts so much effort in, its nice to see that she is appreciated not only by the team but from our clients as well. Neil
★★★★★ 5/5
GoogleFantastic estate agent. Manaan was professional, quick and supportive throughout the process. Everything went smoothly from start to finish and much faster than expected. I highly recommend Central Estate Agents.
Tina · 15 February 2026
Agent replied · 15 April 2026
Thank you Tina, for your kind words. I’m glad Manaan exceeded expectations. Neil
★★★★★ 5/5
GoogleManaan was really helpful, understanding, prompt and quick to respond to every query we had. He made sure we got everything sorted out. He is a true professional. Thank you.
Adam · 15 February 2026
Agent replied · 15 April 2026
Thank you for your 5 star review!
★★★★★ 5/5
GoogleWe've had a positive experience buying a property listed by Central Estates. Shah was quick and responsive when I first reached out to arrange viewings, and Katie, our sales processor, has been very communicative and helpful throughout the purchasing process. We felt that Central Estates was transparent, helpful and pleasant to deal with. Buying a new home is always a stressful process and it was great to be working with an estate agent who wanted good outcomes for both the vendor and the purchaser.
Marianne · 26 June 2024
Agent replied · 25 August 2024
Hi Marianne, a BIG thank you from the team giving us a 5 star review! I am glad all went well. Neil
★★★★★ 4/5
GoogleWe had a really brilliant experience selling and buying a house through Central. Katie, Harry and Ella were brilliant at communicating to us throughout the viewing, negotiation, and exchange process, and absolutely indispensable when it came to coordinating the final parts of the exchange process with multiple solicitors. Buying a house is a very stressful experience, and their supportiveness and patience made a world of difference. Thank you!
Michelle · 8 December 2025
★★★★★ 1/5
GoogleHad a pretty awful experience trying to buy a property from central. Probably partly due to the seller but also disappointed with how central manager the process. Some highlights include
-Property being down valued by the bank by over 80k
-Lack of communication on next steps
-Told in email 'if the property was anywhere else in London it would be worth a lot more' like yeah obviously.
-Finally negotiated a new price after months of waiting to then be told the garage is no longer part of the property as it was shown on the advert.
That was the last straw for me and I hung up and never spoke to them again. Managed to buy a lovely house after with someone else but will never use Central again.
Joel · 27 May 2024
Agent replied · 25 August 2024
Dear Joel, I am sorry to hear that you are not happy. According to my records I have not received any complaints from you (Joel). Please get in touch by emailing me at neil@central-estates.co.uk, so I can source the correct file and look into the matter for you. Kind Regards Neil
★★★★★ 5/5
GoogleNancy Markou is a breath of fresh air in the world of estate agents. From our first meeting, it was clear she was professional, empathetic, and fair. I had challenging tenants, yet Nancy managed to balance their needs while providing me with invaluable guidance and options. She transformed what could have been a stressful situation into a positive and educational experience. I genuinely trusted her throughout the process and always looked forward to working with her. She is a true people person and wont take any B.S. from anyone! If you need an exceptional estate agent, Nancy is the one to call. Highly recommended!
Leena · 27 May 2024
Agent replied · 25 August 2024
Hi Lena, it makes me so happy when we receive reviews like this. Nancy really deserves the credit. Neil
★★★★★ 5/5
GoogleI chose Central to market my flat because they're a local agent with local knowledge. Viewings were arranged over one day which minimal disruption to my tenants. Within one week, I had a credible offer and the flat was sold within 3 months. The selling process through Central was quick and the staff were very responsive to my queries. I would recommend Central if you want to sell your property quickly and for the best price.
Sonya · 4 August 2024
Agent replied · 25 August 2024
Hi Sonya, thank you for taking the time to write this review. I am glad all went well! Neil
★★★★★ 5/5
GoogleManaan has been diligent and prompt, what an ambassador to have on the team. Very quick to responses, always aiming to satisfy his clients.
Well done Manaan.
Amid · 15 February 2026
Agent replied · 15 April 2026
Hi Amid, thank you for your 5 star review! Neil
★★★★★ 5/5
GoogleHaving bought and sold our property through Central Estates, I cannot express enough praise for the exceptional service we've received at every stage. From the initial valuation by Richard to the viewing process led by Gillian and the rest of the team, it has been seamless throughout. The advice and expertise within the E17 market is simply outstanding, and what could have been a very stressful situation was handled seamlessly. A huge thank you to Katie, who diligently progressed the sale and managed my constant inquiries; you are truly a credit to the company.
The work that estate agents undertake is often overlooked and undervalued, but when you choose Central, you'll instantly recognise the difference a top-tier agent can make!
Fergus · 14 April 2024
Agent replied · 28 April 2024
Dear Fergus, thank you ever so much for your 5 star review! It means so much when someone takes the time to give us such praise
★★★★★ 5/5
GoogleIt is quite difficult to put into words how much we appreciate everything Central Estates have done for us over the past couple of years!
Due to circumstances beyond our control we have had a tricky time selling our flat in Walthamstow. Throughout the difficult process though, we never doubted how much hard work the Central team were putting in. They were so reassuring, professional and friendly throughout, and so thorough when checking in and updating us.
Central didn't give up on selling our flat even when it would have been quite reasonable to do so. They have been patient when we tried to resolve the issues, and never upped their fee even with the complexities. Their persistence and charm meant they were able to smooth things over and we are now happily settling in our new home!
It feels like we have engaged with basically every member of the team at this point, but we wanted to give some particular shout outs to Rich (whose optimism and solutions focused approach is infectious), Shah (the sales whizz!), Paige (always an entertaining viewing) and then Katie and Ella, the dream sales progression team that got everything over the finishing line.
I'm hoping we won't need to move again for a LONG time, but when we do, there's no other estate agent we would consider using. Thanks so much for everything guys!
Molly · 8 December 2025
Agent replied · 29 December 2025
Hi Molly,
Thank you so much for your lovely review. We know the sale wasn’t straightforward, so we really appreciate your patience and trust throughout the process. The whole team is delighted to hear your kind words, especially Rich, Shah, Paige, Katie and Ella.
We’re so pleased you’re now settled in your new home, and if you ever decide to move again in the future, we’d be happy to help.
All the best,
Neil
★★★★★ 5/5
GoogleI've privately rented directly to Landlords for the past 9 years so was a little wary of using an estate agent due to bad experiences in the past. However, Central have been brilliant so far and we couldn't be happier. Nancy has been so responsive, friendly and kind in response to the requests we've made since moving in, and Manaan was extremely helpful to us while we were searching for a new place to call home.
Izzy · 27 May 2024
Agent replied · 25 August 2024
Hi Izzy, we are so glad we have exceeded expectation. We wish you all the best in your new home! Neil
★★★★★ 1/5
GoogleManaan was rude and unprofessional.
Couldn’t even make up his mind through his emails. First told us there was a deadline to send forms to rent a property at 9am but the agent that did the showing told us to ignore the deadline. When the day came Manaan emailed us at 10:30 asking us how was the property, which we replied saying yes we like it, to get a reply back saying “you missed the deadline but I can put down you liked the property” so I said yes if you can and Manaan said “you’ve missed the deadline there’s nothing I can do”
It’s a shame because there’s so many good reviews on here, but we have had a bad experience. May be due to this individual. Couldn’t even professionally write an email when addressing a customer. No support to ask if there’s any other properties we liked. I felt discriminated against because I was pregnant and that may be why he didn’t want to help find us a property even though me and my husband earn well.
Really disappointed in this agency, wouldn’t recommend unless you want an unpleasant service.
V · 28 February 2024
Agent replied · 28 April 2024
Good Afternoon,
Thank you for the feedback within your review.
I am very sorry you feel disappointed with your offer not being accepted, as we know it’s hard to find a property at this present time, especially in this competitive market.
We are very thoughtful of current market conditions and how stressful it is to secure a property, this is why we have a very straightforward and clear process in place for people to make an offer.
As per the pre-offer email you received on the day of your viewing, we clearly state which following day and time we would require the offer back by, to enable us to put this forward to the landlord with all other offers received.
We would never advise anyone to disregard this specified time, as highlighted in the email you received, as it would be something outside of the offer process we currently have in place for all rental properties.
As you stated, there are so many good reviews for our Lettings department, so yours is a very isolated experience. In addition, we have never and would never discriminate against any pregnant person, on the contrary, we have let properties to numerous expectant mothers/parents.
I can only apologise that your offer couldn’t be considered, and we will continue to send you over any new properties that fit your requirements.
If there is any other way we could be of assistance, please don’t hesitate to ask.
Kind Regards, Neil
★★★★★ 4/5
GoogleJoe and Katie were both great in helping me buy through Central, and were clear and proactive in their approaches. Many thanks to you both!
I did feel a bit pressured by someone else in the team to go with a ‘recommended’ mortgage broker which I refused, so this approach may be worth taking a look at. This was a small hindrance however and would still recommend Central for e17.
Sunil · 4 August 2024
Agent replied · 25 August 2024
Dear Sunil, thank you for your review and your feedback. We all wish you the best of luck in your new home! Neil
★★★★★ 5/5
GoogleI can't thank Manaan enough for helping us find the perfect flat. The London rental situation is not for the weak - but between showing us around the properties, providing all the information we needed, being transparent on requirements and facilitating communication between us and our landlord - we couldn't be more grateful for Central's services. Thank you guys
Lauren · 8 December 2025
★★★★★ 5/5
GoogleI use Central to rent my property out.
Nancy is my property manager and she has been brilliant!
She is friendly, approachable and has a great ‘can do’ attitude. She is always quick to respond and resolve any issues as soon as they arise.
She’s an absolute star and a pleasure to deal with.
I highly recommend that if you’re considering renting with Central - request Nancy as your property manager……you won’t be disappointed!
P · 29 March 2024
Agent replied · 25 August 2024
Hi, its so reassuring to read your comments, I am glad all went well. Neil
★★★★★ 5/5
GoogleCentral Estate Agents have provided us with a great service in relation to finding us new tenants, helping get the property ready for the tenants and dealing with any issues at the end of the tenancy. In particular, Manaan has gone above and beyond and made the whole process seamless and very easy on our end. We wouldn’t hesitate to recommend!
Sanand · 18 March 2026
Agent replied · 15 April 2026
Hi Sanand & Jemma,
Thank you for your kind review. We’re delighted to hear you’ve had such a positive experience, and that Manaan was able to make the process smooth and stress-free for you.
We really appreciate your recommendation.
Kind regards, Neil
★★★★★ 5/5
GoogleThanks to Shah and the team but especially to Katie for helping to sell my flat which had a very short lease. Sale was drawn out and extremely stressful but not through any fault on Central's side. Would recommend Central because they market properties really well, they are able to secure viewings quickly and you can speak to staff directly or via email. What happens next salewise depends on how good your solicitors/conveyancers are. Fortunately, I used a very good experienced conveyancer who understood the law so coupled with Central it was a winning combination. Top marks to Central. Thank you all.
Ann · 30 September 2023
Agent replied · 1 October 2023
Hi Ann, we are all so happy the sale went well, using a good conveyancer is definitely the key in these situations. I will congratulate Shah and Katie on exceeding expectation. Kind Regards Neil
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