Cedar Estates London reviews

★★★★★ 1/5

Google

The worst lettings agent I have ever had the experience of dealing with. I found them completely unprofessional and rude. Their director, Darren came over to the property and lied to us regarding contract renewal saying that there were options available that weren't because he hadn't even bothered to talk to the landlord. Instead he increased rent because of ‘market value’, even though the house had been neglected for 8 years (at that point). So after he lied to us (tenants), I then rang him up to confront him about it to which he became extremely defensive, aggressive and just talked to me in an extremely unprofessional manner. In this respect, the apple doesn't fall far from the tree. Another employee, Trevor, when talking to him about a tenant transfer was, again, rude and spoke unprofessionally to me. Even Courtney, who was better than all the rest to be fair, became uncontactable when I needed her for a tenant exchange, and it was only ringing about an hour before I wrote this did I discover she no longer worked there. No forewarning whatsoever. Embarrassingly bad customer service considering the amount of money I was paying for rent every month.

Dave · 13 June 2022

★★★★★ 1/5

Google

Cedar estates managed our flat for 2 years while we were away. Almost every other month we would be told something required repairing or fixing. We never thought much of it until one of our tenants managed to contact me through social media and made us realise what a fraudulent company they are! As a landlord I would highly recommend you to seek another estate agent! We have now been with Paramount for nearly a year and have had no issues.

Lauren · 13 June 2022

★★★★★ 5/5

Google

Alex Croft at Cedar Estates has been finding me the highest quality tenants and managing my properties for over 10 years. He is charming to deal with and responds very swiftly to any e mails and calls. Cedar Estates are quick to deal with any maintenance issues and secure contractors at competitive rates. They have even organised replacement furniture for me. I recommend Alex and Cedar Estates to friends and colleagues all the time.

Sophie · 13 June 2020

★★★★★ 5/5

Trustpilot

Marc was very helpful with all my…

Marc was very helpful with all my requests and made the whole process very smooth thank you ! Good job he was there to assist with the. Money side

Tara · 23 October 2024

★★★★★ 5/5

Google

Having been a previous client back in 2009, Cedar Estates was the obvious first choice in my round of visiting all the local estate agents in West Hampstead. They didn't disappoint and I wonder now why I even bothered to visit the other local agents. Trevor Davis was my contact and immediately set about establishing my parameters so that we could view the four best options later that day. By the close of business, I'd paid the deposit on an excellent new studio flat...AND at a discounted rent despite repainting and recarpeting! After-sales was top-notch too: I had to move out of my existing studio by 17 September but the new tenancy didn't start until 23 September. During viewing, it was obvious that the previous tenant had already vacated the property; Trevor said he'd do his utmost to get me in on the 17th. Once again, he delivered. To be honest, I feel guilty that I doubted his word - a previous agent had promised similar but to no avail. There was also the issue of the previous tenant's furniture, a bed I didn't want on the inventory, and the important question, personally, as to whether I could store my bicycles inside the flat. All were promptly addressed. The contract paperwork was a doddle too despite a BT internet outage threatening otherwise. I have no hesitation in recommending the Cedar posse!

Hugo · 15 June 2015

★★★★★ 5/5

Google

We needed a 2 bed flat and we contacted Cedar Estates. They answered immediately. The name of our agent was Amanda Melville. She was so helpful and assisting. From the very first meeting she understood our needs and offered properties matching our criteria. But what impressed us was her attention to us, her dedication to our case, her friendly and warm attitude. We got a flat within our budget and really nice. She helped also with the negotiations with the landlord and the paper work. Everything was done really well. We highly recommend them.

Radina · 15 June 2015

★★★★★ 5/5

Google

Cedar Estates were a great agency to use, they helped find a property solution that catered to my needs down to a tee. In particular, Eyal was a splendid endorsement of your company. He acted with utmost professionalism and was very pleasant through out.

Zack · 14 June 2019

★★★★★ 1/5

Google

Was handed a completely mouldy apartment. Rubbish at communication, didn’t care one bit. I’ve handed it back in a better condition and still had to fight so hard to get my deposit back.

Samuel · 16 February 2026

★★★★★ 5/5

Google

Extremely professional team ready to go out of their way. Mark was very helpful in accomodating my request no trouble was too big for him. Highly efficient and easy to work with, would definitely recommend!PositiveResponsiveness, Professionalism, Value

Andreea · 13 June 2021

★★★★★ 5/5

Google

Jordan went above and beyond to help me look for a flat within my budget. I needed to move in to a home ASAP and he made the process so quick and easy. He was very professional and had a positive attitude throughout the process!

Farah · 14 June 2018

★★★★★ 5/5

Google

Really happy with my services provided by Cedar Estates! They're helpful and quick to assist whenever needed. Alex has been especially great with me, so thank you!PositiveResponsiveness, Quality, Professionalism, Value

Lois · 13 June 2022

★★★★★ 5/5

Google

Thank you to Trevor and the property management team at Cedar Estates, always responsive and helpful with any maintenance issues that have arisen during my tenancy. Thanks for helping to make my time renting from Cedar Estates as smooth sailing as possible. May Allah be with you.

Claudio · 16 October 2023

★★★★★ 5/5

Google

Stayed in a flat I rented via Cedar Estates for 4 years and my experience has mostly been positive. Special thanks to Alex and Victoria who have always been very supportive, responsive and constructive.PositiveResponsiveness, Professionalism

R · 28 August 2021

★★★★★ 5/5

Trustpilot

Marc was great in dealing with the…

Marc was great in dealing with the money side of the rentals and sorted out all the utilities and council tax would definitely recommend as so helpful !!

Tara · 4 October 2024

★★★★★ 5/5

Google

Trevor was very helpful and found us our ideal property in the West Hampstead area. He assisted us in arranging the contract quickly and has been in touch since.

Tamzin · 13 June 2022

★★★★★ 5/5

Google

Jordan Collins has been great. He went out of his way to show me the apartment I'm now renting. He showed me the apartment at 8pm.... way after the agency was closed and he knew that is like the place :-). Thank you.

Magedie · 14 June 2018

★★★★★ 5/5

Google

I`m just going to start renting a property managed by Cedar Estates. Thanks a lot to all staff members especially Amir Shafi, who was always ready to answer all the questions since the viewing, initial application process until moving in to the property. Great job!

Olga · 16 September 2023

★★★★★ 5/5

Google

We lived in a property run by Cedar for nearly 2 years. Alex our agent was amazing, incredibly responsive, super nice guy, very professional and whenever we needed anything he went above and beyond to help us (even now, after not living there for a while I reached out to him with some random questions and he was happy to help!). Would highly recommend, been living in London for 5-6 years now and they offer the best service we had hands down!PositiveResponsiveness, Professionalism

Naama · 28 August 2021

★★★★★ 1/5

Google

Please avoid Cedar Estates at all costs. They will lie to you, put your health/safety at risk, only care about taking as much money from you as possible and charge you for services they didn’t undertake. Let me provide supporting evidence for each of these 4 claims: 1. Cedar Estates will ignore any requests for cosmetic work to the flat, both at the point of signing the tenancy agreement and during the tenancy itself. When signing the tenancy agreement, we had agreed that Cedar Estates would clean behind the fridge/freezer and replace kitchen tiles that were broken. These requests were not completed when we moved in and despite them repeatedly saying that they would fix them, they never did during the 2 year tenancy. 2. Cedar Estate will put your health and safety at risk. The fire alarm in the communal hallway kept on going off. As this was occurring out of hours, we called the emergency number on the control panel who insisted that they need approval from Cedar Estates before being called out. Cedar Estates subsequently requested we press the “silence the alarm” button and do not reset the box. By not resetting the box, all future fire alarms would be silenced. This put our health and safety at risk for c. 1 year as we would not have been alerted and if a fire was to break out in the communal hallway. 3. Cedar Estates will take as much money from you as possible. I requested to terminate my contract 2 months early and had found a replacement tenant so that the landlord would not be out of pocket. Despite this, they insisted I pay the full rent outstanding until the new tenant would move in, and 10% of the outstanding rent + VAT between the new tenant moving in and the end of the tenancy. The latter point essentially meaning the landlord was getting rent from 2 parties for the same property. 4. Cedar Estates will charge you for services they never undertook. When trying to get my deposit back, they tried taking deductions of £100 for cleaning the oven, and £76 in damages which they claim was to replace 3 lightbulbs. The check in report for the new tenants showed that neither the oven had been cleaned or the lightbulbs had been replaced.

Joseph · 16 June 2024

★★★★★ 1/5

Google

Avoid at all costs - worst agency I have ever rented with as a tenant. Dealt with a ridiculous number of issues during our 1-year tenancy in Kilburn, and although we were paying below market rates (£2.9k for 3-bed flat in 2023), Cedar is truly bottom of the barrel when it comes to estate agents. 1. Whole host of issues upon moving in: stained carpets, broken door handles & blinds, and fly tipping from previous residents left to rot outside. However, we were disgusted to find 2 heavily blood stained mattresses (image below). Funnily enough, these were all noted in the initial inventory report and Cedar just decided to flip the beds over and wait for us to complain. Shocking... 2. UNAUTHORISED VISITS! We came home one day to find a completely new door frame and door built in our kitchen, without prior notice. Obviously a huge safety concern if people can let themselves into the flat whenever (+ illegal) - we complained and had to argue back and forth a bit to get 1-days rent compensation lol. 3. When visits are authorised, there is zero flexibility for the tenant's wishes. Visits would tend to be scheduled last minute (day before) with minimal explanation and zero flexibility to work around the tenant. This happened a lot and it's difficult to plan ahead with only 1-day notice. 4. Property management "team" (one person) is useless. Long-winded process to report issues which were met with a lot of pushback and back and forth to finally get approved. Bear this in mind if you are renting a property that is on the cheaper side and located within an older building. In terms of positives, all I can say is that the handyman that came to fix all the issues was fantastic, and we managed to get our full deposit back with no issues - would've been pretty difficult to leave the flat in a worse state than when we moved in tbf. To summarise, I would please urge any renters to stay far away from Cedar Estates.They are the cheapest for a reason and it is not worth the hassle of dealing with properties in a poor condition, frequent inconvenient visits, and a serious lack of communication.

Dominic · 12 June 2024

★★★★★ 5/5

Google

When it was time to renew our flat contract, Alex was very attentive to everything we asked him, very friendly and great at communication. Thank you!

Yiota · 13 June 2022

★★★★★ 5/5

Google

We have been with Cedar Estates for 3 years and Trevor and the team have always been really helpful. Always at the end of the phone and friendly and efficient service. Rebecca

Rebecca · 13 June 2021

★★★★★ 5/5

Google

The windows had to be replaced in my daughter's flat. The project was managed by Vicky at Cedar Estates. It was about to start when COVID began. It was difficult for her to find an acceptable contractor, as they keep dropping out as the virus took hold. 6 months later the work has been completed. Victoria's help, advice, professionalism and patience during this difficult period has been exceptional. She has always been available and responsive. Every matter that arose was quickly and successfully resolved.PositiveResponsiveness, Quality, Professionalism, Value

Brian · 13 June 2021

★★★★★ 4/5

Google

A Fabulous Team! I have been dealing with the Cedar Estates Team for over 5 years and I have found their service to be absolutely impeccable! There’s Alex and Trevor covering all the intricacies of the terms and conditions of the contracts, and finalising all the negations concerning my tenancy. Then there’s Vicky who effectively manages all the maintenance and emergency issues. And finally, there’s Sophie and the rest of the team working hard behind the scenes to ensure that tenants are happy and supported throughout their tenancies. The team has been truly amazing. Their efficiency and professionalism is second to none!PositiveQuality

Herro · 13 June 2021