Cedar Estates London reviews

★★★★★ 1/5

Google

I don’t relish in writing negative reviews, and I wouldn’t bother writing this if I thought that Cedar Estates had, on a once-off, mistakenly tried to charge us for their ‘mistakes’, but given this happened on a number of occasions, I feel compelled to warn other potential tenants. I’ve seen many positive reviews from landlords, which makes sense owing to the fact that Cedar Estates will do their best to unjustly levy fees from tenants for their and the landlords’ financial gain. Cedar Estates first made an attempt to charge us for a mistake caused by their miscommunication a month after we had moved in. Their attempts to charge us this fee were illegal on many accounts. These people are not aware of the rights of tenants and will assume you are not also. We put up a fight and quoted various tenancy laws and they finally backed off. When it came time to get our deposit back, we were expecting some unjustified charges and we were right. There were careless mistakes, for instance they were charging us for tiles that were broken from before we moved in, then they also tried to charge us for the service of a contractor, which was not actually availed of. We sent them very clear emails outlining our issues with the charges but they clearly didn’t take the time to read them, and kept demanding the money from us. I know that there’s a housing crisis and as someone who rents, I know there isn’t a lot of options available. If you must rent a property from Cedar Estates, make sure you take pictures of everything. Keep your check in inventory and ask for the check out inventory when your tenancy ends, because they don’t supply this without you asking. They will try to milk you for what you’re worth, so keep receipts of every interaction you have with them. I’ve dealt with a few letting agencies in London, and these are by far the most money grabbing I have come across. Be careful in all your dealings with them.

Eimear · 16 October 2023

★★★★★ 5/5

Google

Extremely efficient and tech-enabled service which made for a painless and seamless experience i minded and getting a new flat. Jordan was extremely commercially minded which helped push my offer through successfully. Alex was extremely organised and willing to take creative and innovative solutions during this pandemic to enable me to view properties remotely. Truly, what one needs from letting agents to facilitate a painless and fruitful outcome!

Uday · 13 June 2021

★★★★★ 5/5

Google

I was looking for a flat to rent and spent a lot of time searching and talking with a lot of different agents. When i found the flat I wanted with cedar estates the service was amazing. Alex Croft is my agent and when we have to talk he is always friendly and polite and helps you during the full process.

Fed · 13 June 2022

★★★★★ 5/5

Google

Jordan Collins makes one of the least fun things, looking for a new flat, so easy and so smooth. He helped my sister and I find the perfect place to live, updating us at every step of the way. Jordan is approachable and easy to work with, and his communication with us along the way about all things required made the process, dare I say, fun?! What an invaluable asset to the Cedar Estates team!

Nisma · 14 June 2018

★★★★★ 5/5

Google

Had a great experience with Jordan, always kept us updated and willing to answer any questions and walked us through the whole process! Would recommend!

Victoria · 2 April 2026

★★★★★ 1/5

Google

Complete lack of professionalism Arranged a viewing with Sam Nissim. He never showed up at the viewing, when I called the office they blamed it pretty muvh any excused they could think of on the spot (tube strikes, Sam being ill etc etc), none of which justifies simply calling me enough time beforehand to cancel so I dont have to waste a morning off work I call it common decency, which Cedar Estates does not have

Rapol01 · 16 September 2025

★★★★★ 5/5

Google

We recently rented a property through Cedar Estates for our child and acted as guarantors.Trevor was extremely helpful in the process of signing the documentation and process of payments.We would highly recommend using Cedar Estates

Paul · 16 June 2025

★★★★★ 5/5

Google

Jordan Collins has been absolutely fantastic in terms of securing my last two flats in West Hampstead. He's always staying in touch and provides updates in a timely manner, and is flexible around arranging viewings. He also understands your requirements really well and knows how to translate that into what they have available. I'll always turn to Jordan before anyone else when I'm looking for a flat in NW6.

Sandra · 14 June 2018

★★★★★ 5/5

Google

Cedar estates is one of the best agencies in London. From the moment my partner and I showed interest for a property, mr Sam has been available and professional. If you need any information from a property, a policy or a processing application you will always receive an answer. Happy and satisfied! Thank you

Antonietta · 13 June 2022

★★★★★ 5/5

Google

Sam was amazing throughout the renting process. He was always helpful, answered all my questions, and communicated clearly, making everything smooth and stress-free. Highly recommend!

Gabriela · 16 September 2025

★★★★★ 5/5

Google

Victoria went above and beyond to help with the new flat I recently moved in. She has been extremely reachable and solving a issues very quickly, while also accommodating an additional request that I also had! Very happy with the service!

Tasos · 13 June 2023

★★★★★ 5/5

Google

Jordan has been extremely proactive and helpful in securing a rental for me (and my dog!) He has addressed all of my inquiries immediately and does so in a friendly and reassuring way. He has been a pleasure to work with.

Karen · 13 June 2023

★★★★★ 5/5

Google

Very friendly office staff on the phone, and our agent, Sam, has been incredibly helpful in showing us around our future flat. He has also made the whole process so much smoother and less stressful: always a call away, always able to help. Thanks Cedar Estates West Hampstead, and thanks Sam!

Pascal · 13 June 2022

★★★★★ 4/5

Google

My flatmate and I recently extended our rental contract through Cedar Estates. We mainly dealt with Alex Croft who helped to negotiate a good compromise between us, the tenants, and the landlord. I can't speak for the landlord, but we were more than happy with the arrangement and the service.PositiveResponsiveness

Daniel · 13 June 2022

★★★★★ 5/5

Google

Cedar Estates (and Jordan in particular) were absolutely excellent. Significantly better than any of the other agents we registered with whilst searching for a rental, Jordan was knowledgable, gave great advice, and went out of his way to find the right place for us. Wouldn’t hesitate to use them again.

Jane · 13 June 2022

★★★★★ 5/5

Google

Finding the right place in London is never easy, and it is often stressful. Luckily, there are agencies like Cedar Estates that can make a difference between an awful experience and a great one. Big thanks to the team for the amazing job, especially Trevor who personally helped us. I recommend this estates agency.PositiveResponsiveness, Professionalism

Andrea · 28 August 2021

★★★★★ 5/5

Google

Shout out to Alex C! Super helpful and responsive when replacing our broken fridge and very quick to send out extra assistance when there were issues with its instalment! Very receptive over the phone and was happy to help!

Esme · 13 June 2023

★★★★★ 5/5

Google

Jordan was amazing in helping me find a property that suited my needs and then secure it quickly and smoothly. Everyone in the office was incredibly prompt and efficient. Only good things to say about Jordan and Cedar Estates.

Talita · 13 June 2023

★★★★★ 5/5

Google

I had an amazing experience letting with Eli, he is super helpful. Highly recommend

Zack · 26 March 2026

★★★★★ 1/5

Google

If you are a Landlord, go for this agency. If you are tenant, go as far away as you can. Eimer Madden Google review’s describes very well what my flatmates and I went through. They blamed us for mistakes they have done and tried everything to scam us when we left. On top of that they were disrespectful. Really unprofessional team, if I could rate 0 star I would. Sorry for my English, I’m French, I can tell you that I have never seen an agency this bad, even in Paris !!!

Léo · 15 November 2023

★★★★★ 5/5

Google

I recently rented a flat with Cedar Estates and the process was relatively smooth and nice. Amir was very helpful during the stage and he answered all of the questions patiently. Everything went on as promised and I have not faced any significant issues. Thanks to Amir and Cedar estates for helping me with finding a flat for my self during this peak time in London!

FN · 16 September 2023

★★★★★ 5/5

Google

I have been a landlord with Cedar Estates for over 20 years and Cedar Estates go above and beyond to help both landlords and tenants. I would have no hesitation in recommending Cedar Estates who always try to be fair between the parties. Darren and his team offer a brilliant service.PositiveResponsiveness, Quality, Professionalism, Value

Bryan · 13 June 2021

★★★★★ 5/5

Google

A pleasure to deal with. Thanks Alex for helping us all the way through!

Marc · 10 October 2024

★★★★★ 5/5

Google

Been with Cedar over 5 years now never have problems just positive experience. They always helped when we needed it was repair, forgotten keys or anything around the flat that went wrong. Special thx to Victoria and Alex. Such a great people.

Jan · 16 June 2025