Cedar Estates reviews

★★★★★ 1/5

Google

Stay away from flat 5 on Exeter Rd!!!!! I rented a flat with Cedar estate in 2020 with Jordan, he was great catered to my needs as a tenant. I really felt he was open and honest with his communication which I 100% appreciated. The flat I was renting was a one bedroom for only me. I told him that I would be working from home for the foreseeable future due to covid. He made all my requests known to the landlord and it was all smooth sailing. I moved in, first of all, the bathroom light wasn’t working. It was a ceiling mounted fixture, which meant I couldn’t quickly change it. When I mentioned this to Victoria, she told me it would cost £55 to call out the contractor. I told her that it wasn’t working when I moved in and I shouldn’t cover the cost, she didn’t reply. Needless to say for the duration of my lease the bathroom light didn’t work - I survived. Fast forward a few months later, the washing machine door latch breaks. I email Steven, after which two weeks later he tells me that I would be responsible for the cost of fixing the washing machine because it was no longer under warranty. I explained to Steven that the door had broken due to wear and tear and I should not be responsible for fixing it. At that time, I was really inconvenienced by this whole situation that I agreed to pay however I made it known that I was disappointed with them as I expected complete honesty and transparency from them as this was not in the lease agreement. Enters Victoria in the chat. At this juncture, I should point out that I work in accounting advisory and wear and tear is bread and butter. Victoria, an extremely rude individual, proceeds to tell me that this was not wear and tear - okay hun (see email communication attached). Nonetheless, I made it out alive, I managed to get most of my deposit back and put all of my energy in this review. Victoria is a problem, I don’t know how she is still there.

Hotsotso · 13 June 2022

★★★★★ 5/5

Google

Our first rental in London was with Cedar estates since 2019 and we’ve just rented another home from them. Their properties are lovely and the letting team is fantastic. We were looked after by Alex. Very professional and on top of his game. He kept us in the loop through the process and was very transparent. It’s been a great experience dealing with Alex and his team. When it comes to property management - all important and urgent matters are dealt with exceptionally well, but with mundane annoying matters like garden maintenance it’s a work in progress:) overall pleased with the company.

Anya · 13 June 2022

★★★★★ 5/5

Google

Selling my property through Alex croft at cedars estate, was the best choice I could have made! The whole process from start to finish was seemless. Alex was helpful, efficient and worked tirelessly on the showing, selling and completion of the sale of my flat- even to the point of advising and then undertaking the rejuvenating of the flat , prior to showing. Well done Alex - and I will always be the first one to recommend you and Cedars Estates to one and all who wish to sale or buy a property. In a world of many choices - there is only one , in property- the name you want is Alex Croft! Of Cedars Estates.

RUSSELL · 28 July 2024

★★★★★ 5/5

Google

We had an outstanding experience with Cedar Estates. Eli provided exceptional service and went above and beyond to help us. He was always quick to respond and made the entire letting process smooth and stress-free. I would highly recommend Cedar Estates, and Eli in particular, to anyone looking for a reliable and supportive estate agent.

Josh · 16 November 2025

★★★★★ 1/5

Google

They are the worst possible agency. AVOID AT ALL COSTS. They will rip you off for any and every possible thing, and are really inhuman. They will take your money and stop responding properly and do not communicate your response to the landlord. They are the rudest people I have ever had the chance to interact with. Not a single person who works there knows how to talk properly, especially Victoria who is highly vindictive. I would never recommend this agency.NegativeResponsiveness, Quality, Professionalism, Value

Kanishka · 28 August 2021

★★★★★ 5/5

Google

Experience has been great overall so far having just got my keys on 2nd January. I had Jordan show me around the property, it was very COVID secure, he was great, he properly managed my expectations as it was a property in high demand. Then over Christmas Trevor was fantastic, kept me updated on what was happening, got everything moved along very quickly and and always answered my questions straight away via email. Since getting the keys on 2nd January I have dealt with Viktoria, who has also been wonderful and has resolved issues incredibly quickly and easily. Probably my best renting experience ever so far in terms of communication and general ease - especially given current circumstances! Thank you!PositiveResponsiveness, Quality, Professionalism

G · 28 August 2021

★★★★★ 5/5

Google

Cedar Estates has been the very best agency from the beginning and Alex was the Gandalf of property rentals we didn't know existed. He took a chance on us and was of exceptional support through difficult times. In all our dealings with Cedar we felt safe knowing that we could email Alex. He is responsive, professional and genuine. We are so grateful for renting with Cedar and definitely place our trust in them long term. Cedar Estates is a gem! Thanks to Alex, we had the best rental experience as a newly wed couple.PositiveResponsiveness, Quality, Professionalism, Value

Alyson · 28 August 2021

★★★★★ 5/5

Google

Experience has been great overall so far having just got my keys on 2nd January. I had Jordan show me around the property, it was very COVID secure, he was great, he properly managed my expectations as it was a property in high demand. Then over Christmas Trevor was fantastic, kept me updated on what was happening, got everything moved along very quickly and and always answered my questions straight away via email. Since getting the keys on 2nd January I have dealt with Viktoria, who has also been wonderful and has resolved issues incredibly quickly and easily. Probably my best renting experience ever so far in terms of communication and general ease - especially given current circumstances! Thank you!PositiveResponsiveness, Quality, Professionalism

Gabriella · 13 June 2021

★★★★★ 5/5

Google

I have let through Cedar estates since last year - Alex Croft was my first contact with the company & worked really hard at finding exactly what I needed (being disabled that’s not always easy). He is professional, knowledgeable & a lovely guy. The rest of the team are v responsive & so lovely. Despite me asking lots of questions they put up with me!! Highly recommend (which I do)PositiveResponsiveness, Quality, Professionalism, Value

Jan · 18 June 2022

★★★★★ 5/5

Google

Sam has been awesome to work with through the whole process of renting a flat. He helped me quickly secure the property in a really challenging rental market, has been very responsive from initial contact through to the application process, and has been understanding and accommodating of the complexities of renting to someone who has just moved to the country. Highly recommend.

Hilary · 13 June 2023

★★★★★ 5/5

Google

Cedar Estates have been a great estate agent for us throughout our move. A special thank you to our property manager, Viktoria, who has gone above and beyond to help us settle in smoothly. She’s been fantastic at resolving the usual issues that come with moving into a new home - always quick to respond, proactive, and incredibly helpful. We really appreciate her support.

Harry · 16 July 2025

★★★★★ 5/5

Google

I've just started renting a property managed by Cedar Estates. Sam took me through the initial process and was always on hand to answer any questions. Thanks Sam :-) Since moving in, there have been a few small maintenance issues and Viktoria in the property management team has moved very quickly to address them. So far, I'm really impressed!

David · 13 June 2023

★★★★★ 1/5

Google

Shady establishment, Jordan was impolite to us whenever he communicated with us (I don’t usually make accusations like this but I have to point out that we are Asians), even during viewings when he showed new tenants our flat. Absolute bunch of unprofessional people, the worst property agents I’ve ever encountered.

Marco · 15 December 2023

★★★★★ 5/5

Google

Thank you cedar estates for your continued help throughout my tenancy. The whole process of finding a property to the duration of my tenancy has been met with support and understanding. Special thanks to Kate and Sam for making my year in London that little bit less stressful.

Rafaela · 16 June 2025

★★★★★ 5/5

Google

We had a fantastic experience of working with cedar estates and in particular Alex. He was incredibly committed and went above and beyond to ensure our sale went through. It really felt like Alex had our best interests at heart throughout the process. Cant recommend him highly enough.

Ben · 13 February 2024

★★★★★ 5/5

Google

I had the privilege of previously renting a property though Cedar Estates thanks to the help of Jordan, but unfortunately due to Covid I had to leave. I have recently arrived back in London and there was only one person I would go to for finding a flat. Jordan is friendly, attentive and makes finding a flat almost fun, that I would never even consider using another agent.

Dorit · 13 June 2022

★★★★★ 5/5

Google

Alex went above and beyond to help my wife and I find an apartment. He was proactive, friendly and professional. definitely recommend!

Noel · 31 March 2025

★★★★★ 1/5

Google

While the team’s quality of service did improve marginally with consistent feedback, the overall quality of property management and customer service is mediocre. On the plus side, responsiveness is high, but the default response is “no, we can’t do it”. To illustrate, our West Hampstead flat has been experiencing consistent roof leaks for years, and yet, each year the rent increased. Tenant onboarding is onerous and there’s no automation (eg through a digital platform) to make the tenancy more streamlined. Also, the exact same question tends to receive multiple divergent responses based on who you talk to. During our check out, we had over £500 deducted for “removing rubbish”, with no copy of the invoice submitted to us. Would not recommend the agency to any tenant.

AP · 16 November 2025

★★★★★ 5/5

Google

super friendly and fast. Sam was a huge help, always readily available to answer any queries and questions we had!

Harry · 16 April 2025

★★★★★ 5/5

Google

Thank you so much Cedar Estates. Left my property under difficult circumstances and Trevor was a support throughout the process.

Sophie · 16 April 2025

★★★★★ 5/5

Trustpilot

Happy customer

I have been a tenant for Cedar states for almost 11 years and could not be happier. They deal with all my enquiries immediately and with care and as soon as there is an issue in the flat it gets fixed in no time. The whole team are professional and friendly with special thanks to Marc and Vicky.

Aida · 28 January 2025

★★★★★ 1/5

Google

***Update: We have been waiting for 3 weeks to get feedback on another simple issue. Service still hasn't improved. I would definitely not recommend to rent a property through Cedar Estates. The ‘management agents’ definitely do not care about the tenant’s needs. Everything is an uphill battle, they refuse to fix things like broken thermostatic valves on radiators. They claimed it was not there when we moved in?! They also refused to remove rubbish that was left by the previous tenant, so we have to take on that cost. Absolutely rude and appalling service! Rather take your business to ParkHeath.

Barendien · 14 June 2019

★★★★★ 5/5

Google

I have had a really amazing experience dealing with this agency. Special thank you to Amir Shafir or being such a hands on Agent and making the whole experience incredibly easy & stress free. Thank you so much

Hayley · 28 July 2024

★★★★★ 5/5

Google

I can not stress enough how supportive Victoria was with our issues. She is always on top of everything, always responding very promptly. She looks after her tenants. I wish every Senior Property Manager was like her. So happy to have her.

Slawomir · 14 March 2024