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Cedar Estates reviews

3.8

β˜…β˜…β˜…β˜…β˜… Good

421 reviews across 3 platforms

251 West End Lane, London NW6 1XN

Cedar Estates's London office at 251 West End Lane is rated 3.8 out of 5 across 421 reviews on three platforms, including 401 Google reviews rated 3.9. Checked 9 October 2026.

Google logo

3.9 / 5

401

Reviews on Google

This office

Facebook logo

2.5 / 5

8

Reviews on Facebook

This office

Trustpilot logo

12

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Cedar Estates took away all the stress when it came to letting out my property, honestly, I cannot thank Viktoria enough for just taking care of everything from beginning to end, ordering and receiving and arranging to fit all appliances etc, making the property look lovely and then taking care of the letting from beginning to end, and all mixed in with such a lovely bunch of down to earth people who were all so helpful to me - thank you all and especially Viktoria for all your incredible work, its much appreciated - Dee

Dee Β· 16 July 2025

Agent replied Β· 16 April 2026

Thank you for your review. It is much appreciated.

5/5

Google

Sam was fantastic from start to finish. He was professional, responsive and made the whole process really smooth and stress free. He kept me updated throughout and was always happy to answer any questions. I’d highly recommend him to anyone looking for a reliable and efficient estate agent!

Blaise Β· 26 March 2026

Agent replied Β· 16 April 2026

Thank you for your review. It is much appreciated.

5/5

Google

Sam was an absolute star from start to finish! They patiently handled all our requests, answered every question with clarity, and truly made us feel supported and reassured throughout the entire rental process. It's rare to come across an agent as dedicated, professional, and genuinely caring as Sam, they’re truly one in a million. We’re so grateful for everything and can’t wait to make the property our new home. Thank you again! 🀍🀍

Maria Β· 16 June 2025

Agent replied Β· 16 April 2026

Thank you for your review. It is much appreciated.

5/5

Google

Had a really smooth experience moving into my new flat with Cedar Estates. A big thank you to Eli, who was incredibly helpful and made the whole process easy from start to finish. He was always quick to respond, clear in communication, and made sure everything went smoothly. I’d definitely recommend Cedar Estates for their professionalism and great service.

Hodiah Β· 16 November 2025

Agent replied Β· 16 April 2026

Thank you for your review. It is much appreciated.

5/5

Google

Sam has been an outstanding real estate agent from start to finish. He’s always attentive to our needs, incredibly responsive, and made us feel truly listened to at every stage of the process. He pays great attention to detail and …

Miss Β· 26 March 2026

Agent replied Β· 16 April 2026

Thank you for your review. It is much appreciated.

5/5

Google

We have been working extremely well with Cedar Estates for 5 years. We particularly want to thank Victoria for her extreme professionalism in dealing with a very difficult situation. We cannot thank her and her colleagues enough.

Ruth Β· 26 March 2026

Agent replied Β· 16 April 2026

Thank you for your review. It is much appreciated.

5/5

Google

I had a very good experience with Cedar Lettings. The process was smooth, professional, and efficient from start to finish. A special thank you to Sam and Alex, who were both incredibly helpful and responsive throughout.

Milka Β· 26 March 2026

Agent replied Β· 16 April 2026

Thank you for your review. It is much appreciated.

5/5

Google

Great experience with Cedar estates and big thank you to Trevor. From the very start he was approachable and easy to talk to, which made the whole process feel far less daunting than we expected

Oscars Β· 19 March 2026

Agent replied Β· 16 April 2026

Thank you for your review. It is much appreciated.

5/5

Google

Sam was amazing throughout the whole process! I was abroad at the time, so everything had to be done virtually, but he made it super easy. He answered all my questions clearly and kept me updated every step of the way. Really appreciated how supportive and patient he was. Couldn't have asked for a better experience!

Lorisa Β· 16 August 2025

Agent replied Β· 16 April 2026

Thank you for your review. It is much appreciated.

5/5

Google

I had a fantastic experience with Cedar Estates who helped me rent a property. The whole team was extremely professional, efficient, and supportive throughout the process, making everything smooth and stress-free. A special shoutout to Bayley, who guided me through the referencing process. She was always approachable, patient, and incredibly helpful with any questions I had. Thanks to her support, the whole experience felt seamless. I highly recommend Cedar Estates to anyone looking for a reliable and trustworthy estate agency!

Lily Β· 16 September 2025

1/5

Trustpilot

scam, run

trash and unprofessional service, agents were pumping prices and trying to sell a zone 3 flat with a zone 1 price. Measurement is also dumb - they included rooms with restricted height, eaves and entrance hall (like 25% of total internal area), which misled buyers. I mean, even Harry Potter's bedroom is better than the "bedroom" they claimed.

Alex Β· 10 February 2026

5/5

Google

I have worked with Trevor and Alex at Cedar Estates for as long as I remember. I could not imagine using anyone else. They are professional, responsive, inventive and I have not had a void rental period for my property in almost a decade. Fo an agent that you can trust in the Swiss Cottage area these guys are the best. David Landlord for over 30 years

David Β· 16 October 2025

5/5

Google

Alex and Jordan were great to work with and were proactive in successfully finding a suitable tenant. The whole process was seamless and a quick turnaround with excellent communication throughout.

Fariha Β· 16 November 2025

Agent replied Β· 16 April 2026

Thank you for your review. It is much appreciated.

5/5

Google

Jordan was fantastic to deal with as a tenant. We have recently secured a flat and dealt exclusively with Jordan. He stayed back after hours to accomodate our viewing and when we weren’t 100% sold on the flat, he then went out of his way to show us two other prospective flats which much better suited what we were after. Jordan stepped us through what we needed to do and as newcomers to London, he provided detail on the areas we were looking. We’re really pleased with how the process went and looking forward to our continued relationship with Jordan! Really appreciate his assistance (the the whole Cedar team) in making this a painless process!

Ryan Β· 15 November 2023

Agent replied Β· 12 June 2024

Thank you for your review. It is much appreciated.

5/5

Google

Great experience with Cedar estates, huge thank you to Alex for showing us some lovely properties and ensuring a very straightforward and efficient process from start to finish.

ALICE Β· 16 November 2025

Agent replied Β· 16 April 2026

Thank you for your review. It is much appreciated.

5/5

Google

My experience with Cedar Estates has been very positive! Sam made my first rental experience as easy as possible and was very patient and quick to respond to any questions and messages. Throughout the process he was very engaged and reliable. Thank you!

Emma Β· 16 April 2025

Agent replied Β· 24 October 2024

Thank you for your review. It is much appreciated.

1/5

Google

This Estate Agency is absolutely terrible from start to finish. Terrible service, awful attitude, poor maintenance of their buildings. They allowed my disabled housemate to be locked out, without a care in the world. Took ages to fix the outside light when the front door was down a dodgy alley. Only cared about how much the rubbish piled up outside on days when there were viewings. Definitely overcharged for electricity by using a pound coin meter. Please avoid using them, wherever possible. Also - I guarantee you that the good reviews will be being left by the agency themselves, or their friends/family.

Jess Β· 13 June 2023

Agent replied Β· 12 June 2024

Thank you for your review, it is much appreciated.

5/5

Google

As a trusted partner of Cedar Estates, we at Crown Building have always appreciated their professionalism, efficiency, and dedication to excellence in the property sector. Having collaborated on various projects, including maintenance and refurbishment works, we have witnessed firsthand their commitment to providing outstanding service to their clients. Their team, particularly Kate and Victoria, are very knowledgeable, responsive and incredibly organised, making our work together seamless and productive. Cedar Estates consistently goes above and beyond to ensure that tenants and property owners are satisfied, maintaining high standards across the board. We highly recommend Cedar Estates to anyone seeking reliable and professional estate agents in London. It’s always a pleasure to work with such a capable and client-focused team!, Crown Building

Hamz Β· 27 January 2025

5/5

Google

I have been dealing with Alex from Cedar Estates professionally for the last 3 years. Alex has been very professional in dealing with selling a number of properties and I would recommend Cedar Estates to someone looking to sell their property.

Poonam Β· 16 April 2025

Agent replied Β· 24 October 2024

Thank you for your review. It is much appreciated.

5/5

Google

Renewed my tenancy with cedar estates and have to say, this is one of those rare agencies in the city that are β€œon it”! Trevor, Kate and the team are incredibly helpful with maintenance issues and any other enquiries :)

Serena Β· 16 April 2025

Agent replied Β· 24 October 2024

Thank you for your review. It is much appreciated.

5/5

Google

Having previously let a flat with Jordan, I can’t recommend Cedar Estates any higher. Jordan was attentive and made the process effortless. Any issues throughout my time in the property were managed quickly and effectively. Thank Cedar Estates

Laura Β· 16 April 2025

Agent replied Β· 24 October 2024

Thank you for your review. It is much appreciated.

1/5

Google

Don't rent with them unless you want to get screwed over - we had agreed on a tenancy renewal and without warning my tenancy got cancelled because the landlord sold the building. We were not informed about this at all and when I called them up they tried to gaslight me into thinking I had been warned - couldn't find any email correspondence to corroborate their claim btw. And then when I tried to contact the person in charge of managing my property for a potential landlord recommendation they sent me away. Extremely unsympathetic people, and also very rude and unpersonable to tenants. Few times where i've been met with hostility - from a particular individual - over the phone or via email for requesting basic help with things / when conducting 'cleanliness' checks on the property. Stay away from them!

A Β· 13 June 2025

Agent replied Β· 16 April 2026

Thank you for your review. Unfortunately, our client sold the building and as soon as we were made aware we informed all tenants. With regards to the cleanliness, the property had been routinely inspected and during these inspections, it was noted that the flat was not being maintained to a satisfactory standard by the tenants. Specifically, the bathrooms were found to be in an unclean condition. As a result, a formal email was sent to the tenants requesting that they must clean the property, with emphasis on the bathrooms. Photographic evidence from the inspection can be provided upon request. With regards to a tenant reference, this would be carried out by the new Owners who acquired the property and who took over the management of your tenancy.

5/5

Google

Excellent service throughout. Jordan was very responsive, arranged ad-hoc viewings to suit my busy schedule without any hassle, and went above and beyond when helping with my tenant reference checks. Professional, efficient and a pleasure to deal with.

Dale Β· 16 February 2026

5/5

Google

I had a great experience with Sam, he is a very professional estate agent. He was indeed attentive and very responsive regarding our questions on the property. He took the time to provide clear informations, which made the whole process much easier. We really appreciated his support.

Lina Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you for your review. It is much appreciated.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Cedar Estates's Google reviews

Questions about Cedar Estates

How many reviews does Cedar Estates have?

Cedar Estates's London office has 421 reviews across three platforms: 401 on Google, 8 on Facebook, 12 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Cedar Estates's rating?

Cedar Estates is rated 3.8 out of 5 across all 421 reviews, and 3.9 out of 5 on Google from 401 reviews, checked 9 October 2026.

Where is Cedar Estates's London office?

Cedar Estates, 251 West End Lane, London NW6 1XN.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.