Carter Jonas London reviews

★★★★★ 5/5

Trustpilot

We recently purchased our house through…

We recently purchased our house through Carter Jonas and the whole process was assisted greatly by their staff, particularly Andrew Maddock. We experienced, what we now understand to be, the usual lack of communication from solicitors and it was the professional efforts of Carter Jonas that kept our purchase on track.

Andrew · 20 May 2021

★★★★★ 5/5

Google

Been using their services for many years now and never been disappointed. Igor is always very helpful, reliable and polite. The whole team made the letting process quick and efficient. Would highly recommend them and definitely will use their services again!PositiveResponsiveness, Quality, Professionalism, Value

Irina · 13 June 2022

★★★★★ 5/5

Trustpilot

Naomi and the Carter Jonas team have…

Naomi and the Carter Jonas team have been extremely helpful, professional, kind and efficient throughout the renting process. All queries are responded to quickly and courteously, and Naomi made the whole process very smooth and comfortable.

Becky · 6 April 2023

★★★★★ 5/5

Trustpilot

Andrew has been consistently brilliant…

Andrew has been consistently brilliant and I have found the whole team at Carter Jonas reliable, trustworthy and supportive through every step. I have been back in touch with questions and to ask advice years after our initial contract and Andrew has always done his utmost to help. Many thanks.

Guest · 21 May 2021

★★★★★ 5/5

Trustpilot

Carter Jonas have been fabulous agents…

Carter Jonas have been fabulous agents to rent with, we are so well looked after, repairs or any queries dealt with promptly.Tasha, Dana and Sophie are real assets to the company. So pleasant and helpful when contact and will always go the extra mile for you. We much appreciate your help always. Thank you all. 🙂⭐️Highly Recommend these agents!

Veronica · 22 September 2024

★★★★★ 5/5

Google

Professional, knowledgeable, efficient and always ready to help. Great experience working with Igor and his team :)

Farshad · 10 June 2024

★★★★★ 5/5

Google

Wayland Ward-Smith and Mandy Jacobs were kind and helpful when I sold my flat through Carter Jonas earlier this year. I would not hesitate to recommend the company to anyone wanting to buy or sell in Fulham.PositiveResponsiveness, Quality, Professionalism, Value

Angie · 27 August 2022

★★★★★ 5/5

Google

We have just begun letting a property via Carter Jonas and following experience with various other well known local agencies, Igor and the team have been an instant breath of fresh air! Unlike other agencies they genuinely seem to care about tenants beyond the signing of a tenancy as well as managing their landlords best interests. Would highly recommend to tenants and landlords alike and when we do buy a property of our own for our next move, we’ll also know who to talk to!PositiveResponsiveness, Quality, Professionalism, Value

Matt · 13 June 2021

★★★★★ 1/5

Trustpilot

Double standards, bad service and disrespectful treatment

I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with the parking ceiling constantly dripping some strange liquid. I kept reporting these issues to CJ but to receive nothing other than useless evaluation visits, unfulfilled promises to fix, and later a very cheap fix for only the tiles that made things look even worse.I would have tolerated all the above (as I’m generally a chilled person!), however, what made extremely unsatisfied with the treatment of these people is seeing their extremely unpractical process and disgusting double standards as I was checking out from the flat. As part of checking out, I was required to hire a professional cleaning company to clean the flat, which I did happily. Strangely, when I offered them to take a look at the flat before I leave, they said they cannot do that “because I’m still a tenant” so they can only check after I leave. A few days after I left, they came back to me with saying that they are not happy with some details of the cleaning including a list that chases some microscopic limescale here and there. What’s annoying was not only that their “high standards” suddenly showed up (after years of ignoring my serious maintenance issues), but also that they did not allow me to deal with the issues my self “as I’m no longer tenant”. So, facing bureaucracy in its most stupid form possible, I had no option other than going through dozens of emails between the cleaning company and the team of CJ to arrange a re-cleaning. You would think that would solve the issue, right?! No, because CJ don’t care about your time and haven’t even checked that the re-cleaning is done to their “standards”. Finally, I was left with no other option than paying CJ an extra to hire their own cleaning service to make sure that it’s done to their satisfaction.What is further annoying is that through the torturous communication with CJ team on the matter, I tried to reach out to some of their managers as the treatment seemed very unfair and illogical (I haven’t faced something like this throughout my 8 years stay in the UK), but all I received from the managers were robotic careless answers that we are extremely busy and we don’t have the time to pick a call. So, at the end, I felt that it was indeed disgusting how disrespectful people can be when they think they don’t have to treat you well. They show you extreme care when you are paying, but they’re not willing to speak for 5 minutes when you’re checking out.I would avoid dealing with these people as a tenant at any cost.

Mohamad · 11 May 2023

★★★★★ 1/5

Trustpilot

Awful lettings agency - AVOID

Carter Jonas took over my rental flat from Touchstone. They were impossible to get hold of and our letting agent NEVER answered her phone. We were paying for another one of their flats gas and electric for 2 YEARS and received no help whatsoever and resorted to contacting our MP. We gave notice to move out on the day rent was taken and was told that if I’d informed them 9 hours earlier it would have been a months notice, but as I informed them on the day the rent came out they made me pay for 2 more months. The fire alarm rang for 48 hours leaving the large fire windows open in the block and they refused to help as it was a weekend, during the winter! The 6 flats froze and was a huge health and safety issue! The communal bin shed was a hazard and despite going out and cleaning it myself by hand we were still sent threatening emails stating that we’d (the block of flats) all be charged for bulky waste disposal if it wasn’t cleared. I’ve now not lived there for 2 months but I’m being made to pay the gas and electric usage from between leaving and the new tenants moving in. We were not sent the cleaning report from when I moved in ready for our inspection until after it had been done so we were left to pay excessive cleaning fees despite the flat being freshly painted and beautifully maintained. They don’t care about you as people, they are only concerned about money, a very cold company. Overall an awful experience and would strongly advise any prospective tenants to avoid this company.

Kirsty · 26 April 2023

★★★★★ 1/5

Trustpilot

Avoid avoid avoid do not rent from this…

Avoid avoid avoid do not rent from this agency, they do not do repairs, they give you false promises to redecorate. Me and my two children lived in my opinion unreasonable conditions for two years and because I complained I was left fighting to get my deposit back, I can honestly say I would rather live on the streets before I would use this agency again. I owed my own properties before my personal circumstances forced me to look at rentals, I wouldn't even use them to rent my own property in the future. Stay clear!!

Jenny · 25 April 2023

★★★★★ 5/5

Trustpilot

Carter Jonas Residential Lettings…

Carter Jonas Residential Lettings Richmond, SurreyAileen Robertson and her team gave us fantastic service whilst our house in Richmond was rented out for 2 years during an overseas assignment. From gathering a great set of prospective tenants to the final family who have rented our home, Aileen and here team have given us peace of mind - at a very decent price! From prompt collection of rent to quick response to maintainance requests, it's been a breeze. I'd recommend them to any prospective landlord.

Steve · 8 February 2021

★★★★★ 5/5

Google

Renting our first property with Carter Jonas was made especially easy thanks to Zoltan who was always at hand for any questions or queries we had regarding the whole process! It definitely helps to have someone who cares!PositiveResponsiveness, Quality, Professionalism

Nathalie · 13 June 2022

★★★★★ 5/5

Google

Sam was a great agent and very knowledgeable about the area and the property. He made the move very easy and allowed for a smooth transition into the property.

Alex · 13 June 2023

★★★★★ 5/5

Google

Renting through Carter Jonas in Fulham is how the renting world should work, professional, concise, timely and with an excellent selection of properties. Zoltan and indeed all Carter Jonas staff in Fulham were excellent. I highly recommend them.

Noel · 13 June 2022

★★★★★ 5/5

Trustpilot

Sam was a great agent and very…

Sam was a great agent and very knowledgeable about the area and the property. He made the move very easy and allowed for a smooth transition into the property.

Alex · 5 May 2023

★★★★★ 5/5

Google

Very efficient, honest and professional

Jacqueline · 16 March 2026

★★★★★ 5/5

Trustpilot

Highly Recommended

Working with Carter Jonas and Lajla, in particular, has been a pleasure. Lajla and her team have always expertly connected us with, qualified leads that convert into good clients. I would highly recommend Carter Jonas whether you are a landlord or a tenant.

Clive · 27 August 2021

★★★★★ 5/5

Google

We found a lovely rental property through Carter Jonas with Kate Stevens as our main contact. Kate was friendly, professional and very thorough with good attention to detail. She is a great point person to have to walk you through the process.PositiveResponsiveness, Professionalism

Philip · 27 August 2021

★★★★★ 1/5

Trustpilot

If you are looking for a house or flat…

If you are looking for a house or flat to rent and this agency is involved : run run run !You are as a Tenant NOONE for them !Don't even think they will give you back your deposit !Forget it ! They will do everything to keep it and spend it !The most unfair agency 100% run run run !!!

Attila · 31 May 2024

★★★★★ 5/5

Google

Straightforward, reliable and efficient! From the moment we booked the viewing to the day we moved in, Henry could not have done a better job, ensuring all our queries were answered promptly and that the stressful process of moving went as smoothly as possible. On the moving day, our van was late, meaning we would only manage to get to the property after the office was closed and were sure we'd have to book a last minute hotel in London - Henry went out of his way to help out and make sure everything would get sorted so we could still move in on the planned date. Thank you!

Bianca · 13 June 2020

★★★★★ 5/5

Google

We used Carter Jonas Lettings Dept on Fulham Palace Road after Igor contacted us. His approach was in marked contrast to other agents in that area. Their commission rates were sensible with no unreasonable conditions regarding renewal. For example, they didn’t engage in the usual nonsense of quoting a high rate and then supposedly offering a ‘discount’ to bring it down to what it would have been in the first place. Also, no shiny suits and silly pointed shoes! Igor and Georgina went on to find us tenants very quickly and handled the matter extremely efficiently. We would hope to use Carter Jonas again.

J · 13 June 2020

★★★★★ 5/5

Trustpilot

Ed was great to work with

Ed was great to work with. He kept us informed throughout the process. Highly recommend.

Annoyed · 16 December 2025

★★★★★ 5/5

Trustpilot

Quiet efficiency and methodical…

Quiet efficiency and methodical handling of the numerous processes that are involved. Very pleasant personality over the phone. One was always confident he would get the job done

Anthony · 6 May 2023