Trusted Agent profile · London
★★★★★
686 reviews across 2 platforms
361 Fulham Palace Road, London, SW6 6TA
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 361 Fulham Palace Road, is rated 4.4 out of 5 across 686 reviews on two platforms, including 208 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience with Carter Jonas
Great experience with Carter Jonas! Very lucky to have come in contact with Kate from the team who found us a great property and helped ensure a very smooth and efficient transition. Grateful for all her service!
Hello Julia, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotI have dealt CJ for more than thirty years…
I have dealt with CJ for more than thirty years under all their various ownerships from the founder onwards and found them prompt, polite, objective, fair and balanced in their views and actions between tenant and landlord. Aileen (Barnes/Mortlake) in particular is a dream to deal with. Always straightforward and very efficient. Highly recommended. T Wakefield
Hi Tim, thank you for your review. We are so pleased to hear that you have received such a reliable and prompt service from us over the last three decades. Please do not hesitate to contact us if there's anything at all that you need.
5/5
TrustpilotGreat service
Great service. We had a nightmare selling our house not because of the buyers that Carter Jonas introduced to us but because of drop outs further down the chain that just set everything back time and again. Throughout the whole process Carter Jonas remained positive and keep us informed every inch of the way. I can't thank you enough guys. We certainly couldn't have done it with out you
Hi Mike, thank you for your review. We are delighted to hear how our team was able to support you throughout the process of selling your house. Please do not hesitate to contact us if you need anything else at all.
5/5
GoogleWe selected Carter Jonas to act on an executors’ sale of a flat in Bishop Mansions because of their experience of handling transactions in this complex. We were not disappointed and very pleased with the service we received from Wayland Ward-Smith and Mandy Jacobs. They showed the flat to a number of potential buyers in a very short period of time and secured an offer at the asking price. The transaction was then delayed due to challenges in obtaining Probate but we received good advice on how to manage the delay and they also kept the intended purchaser advised so that they acquired the property when formalities had been completedPositiveResponsiveness, Quality, Professionalism
Hello Richard, thank you for taking the time to leave us such positive feedback. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
GoogleMy house was up for sale when there was a definite lull in the market in 2014. The staff at Carter Jonas in Fulham were on the ball all the time, marketing the property and chasing up people who had shown an interest. They tried to get the best price possible but were realistic and supportive when it had to be reduced a bit. They always kept me informed about what was happening and I never felt that it had slipped off their 'to do' list. Once it was under offer we had some difficult moments and they were very proactive in encouraging the buyers to get things moving from their end. Tenacious was the word! I could not have had a better estate agent. Plus, they were always very friendly and welcoming and I still pop in and say hello when I visit friends in London.
5/5
GoogleGreat service from this agency; really responsive and kept me fully up to date with the progress of my tenancy application. Particular thanks to Zoltan for being my point of contact and making the move so seamlessPositiveQuality, Professionalism
Hi Adam, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate if you need us for anything else.
5/5
TrustpilotI can highly recommend Carter Jonas
I can highly recommend Carter Jonas. I have used them to let my properties for many years and they provide a client focussed service to finding the right tenants quickly and secure the best rent. There have been no issues with the tenants. They manage the process of supporting me to do the tenant change over with great care and attention. They are also a pleasure to deal with.
Hi Sue, thank you for the great review! We always love to hear how well we support our clients, especially those that have been with us for many years. Please do get in touch if you need anything else at all.
5/5
TrustpilotGreat experience in Fulham
Very positive experience finding a rental home in Fulham. Sam was super helpful and efficient with great level of communication- we could not have asked for more. Thank you!
Hi Nicki, thank you for you review to Sam and the Fulham team. We always strive to provide our clients with efficient and helpful communication, we we're pleased to hear you have experienced this!
5/5
TrustpilotWayland and his team were excellent
Wayland and his team were excellent. They are all very knowledgeable within property and very communicative throughout the process. I will definitely use them again. Thanks v much.
Hi Liam, thank you for your review. We're pleased to hear you were happy with the service we provided you. We look forward to helping you further in the future.
5/5
GoogleI sold my house this month with Leo and Wayland of Carter Jonas Fulham. They introduced a great buyer and went over and above to help close the purchase/sale professionally for both sides.Would recommend to sellers of family homes in Fulham area.
Hi Randall, thank you for your review. We are so pleased to hear that you are so happy with the service provided to you by Leo and Wayland. Please do not hesitate to contact us if you need anything else in future.
1/5
TrustpilotTerrible service and poor communication
Several things went wrong when trying to sell my apartment.The person that was responsible for selling my apartment left the company. They didn't tell me anything. I only got to know this when I contacted the office 1 month after my apartment was listed and I hadn't heard anything thus far.A second point was that I was promised by the agent that they would clean my apartment for free. In the end all they did was vacuum cleaning the bedroom carpet. The rest they then claimed it was a misunderstanding. Does cleaning an apartment means cleaning one carpet only?Finally, they gave my name to several viewers. Who then found me online and contacted me directly. Is it even legal to reveal my personal details to prospective buyers for no reason? GDPR anyone?I ended up switching to another agent. Communication was really bad, and I think that's the base for trust. But trust had been violated already when they fooled me with the promises of cleaning the apartment.EDIT: I sent an email to the address provided by Carter Jonas below but they never replied. These comments here on Truspilot are probably just automatic bots. They couldn't care less about what went wrong.
Hello Nuno, we are sorry to hear you did not have a positive experience this time around with Carter Jonas. We would like to look into this further for you, please email the details of your issue to feedback@carterjonas.co.uk and we will get back to you as soon as possible.
5/5
TrustpilotI recently purchased a flat and Kate…
I recently purchased a flat and Kate Stevens from Carter Jonas was representing the seller at the time, she was new in the Mayfair office, nonetheless she’s responsive, honest and professional. She was flexible and patient when the service providers I hired didn’t show up and I had to reschedule a few times. She made sure I was taken care of when she was in holidays. So thank you very much Kate! All the best.
Hello, thank you for your lovely review for Kate and her team. We're so glad we were able to help you with the purchase of your new home. Don't hesitate to contact us if there's anything else we can help you with in the future.
5/5
GoogleKate and Igor were both very helpful and kind from start to finish. They made the whole process of renting a house for the first time much less stressful!PositiveQuality, Professionalism
Hello Benedikt, thank you for taking the time to leave us a review. We pride ourselves in making an often complicated process simple for our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotVery pleased with our experience
Very pleased with our experience in renting an apartment in Fulham with Carter Jonas. Kate Stevens was great at setting up multiple viewings and helping out (even after hours) with minor snags. Would recommend!
Hello Chris, thank you for writing us a review. Our team are always happy to hear how well we have supported our clients the best way we can. We are happy to have helped.
1/5
TrustpilotAwful customer service
Awful customer service. Been waiting since we moved in (9 months) to have a window fixed with zero compensation. We’re paying extra utilities all winter because a window won’t close. I call up about blocked drains and the response I get is not ‘I’m really sorry all your drains are blocked let us get someone out to check out what’s going on and maybe try stop your gardens flooding’ but instead they say ‘we can get someone there but if you’re putting random stuff down the drain you’re paying for it’Customer service is shocking and they appear now to care at all or trust the people that pay them every month. It’s been so hard to get anything fixed by them half the time it’s been easier to just fix it myself than even try and raise the issue.
Hello Jodi, we are sorry to learn that you did not have a positive experience of Carter Jonas. Please can you email further details of your issue to feedback@carterjonas.co.uk and we will look in to the matter as soon as possible.
1/5
TrustpilotI DO NOT Recommend Carter Jonas
I used Carter Jonas to sell my house in North Yorkshire - found them to be very very poor and slippery - strongly recommend you avoid them. The contract they use is unfair - it appears to be infinitely long and had key termination clause info missing. Their valuation "expert" at one point was trying to run backwards suggesting I reduce HIS suggested asking price by £100k. In the end, I did sell the house for much closer to the asking price. When a buyer was found they repeatedly told me it was a short chain with a cash buyer which was a lie. Often avoided replying to my emails, avoiding my calls and not returning calls (In a meeting, on holiday, off sick etc). I also discovered that they chose not to tell me about other interested buyers and had not let them view the property while it was under offer. RECOMMENDATION : AVOID
Thank you for taking the time to write this review, we are always welcome honest feedback to help us improve our service. We are sorry to hear that your experience with Carter Jonas was not a positive one. Our Partner and Head of Residential Sales in Harrogate would like to address your concerns as soon as possible, please can you email: tony.wright@carterjonas.co.uk so that he may personally assist with your case.
5/5
GoogleOutstanding service from Sam and the team at Carter Jonas Fulham Palace Road and lovely people too. Highly recommend.
Hi Chris, thank you for your review for our Fulham team. Our teams are always pleased to hear how well we have supported our clients! Please don't hesitate to contact us in future.
1/5
TrustpilotWould not rent from them again if my life depended on it.
Having rented a property through Carter Jonas and made several complaints regarding the state of the property, there lack of response regarding these complaints was just the push we needed to buy a house. It was only then did I receive an email asking if I would like to meet at the property to discuss repairs. Let’s be perfectly honest this wasn’t for our benefit. Having made arrangements to hand back the keys we took time off work and waited at the property, only to be stood up - yes people they didn’t bother meeting us to do the final inspection or take the keys. This lead to a formal complaint being made and guess what the only call we have received from them was to thank us for the high standard we left the property in and to say we would be receiving our full deposit back - they couldn’t even get that right - wanted bank details even though they’d been taking rent. Anyway a long story short I wouldn’t recommend them, I wouldn’t rent a property through them again. They were happy for us to live with black mouldy bathroom, broken fencing, unusable cooker hob, window seals gone, broken door latches and locks etc etc. oh and this property is owned by HS2 which makes this standard of living even more outrageous. We had a leaking central heating pipe, phoned the emergency number and as water sprayed out through the wall, I was told someone would be out to fix it the following day.
Hi Debi,We are very sorry to hear you did not have a positive experience with Carter Jonas, this definitely doesn't sound like the high standard that we strive to provide for all of our customers. We would like to look in to this matter for you to see where the breakdown of communication happened to ensure this does not happen again. Please can you email the details of your case (e.g. which branch you interacted with and the address of the property) to feedback@carterjonas.co.uk and we will look in to the matter immediately. We are always looking for honest feedback to help us improve, so thank you for the time you've taken to write this review.
5/5
GoogleProfessional & friendly service. Sam Jarvis kept us abreast of all developments in real time and understood our needs very well. Well done Sam Jarvis & Carter Jonas Team.
Hello Shaun, thank you for taking the time to leave us some feedback. Our team are always pleased to learn how well we have supported our clients. We are happy to have helped!
5/5
GoogleIf you want to sell in the Alphabet Streets Fulham Carter Jonas should be at or near the top of your list. Wayland Ward-Smith probably knows more about pricing properties on these streets than anyone. He won't tell you your property is worth more than it is in order it is to be get your instruction. He and Mandy work very hard, there is no unnecessary "flannel", and most important of all they are both entirely trustworthy.
Hello James, thank you for taking the time to leave us a review. We pride ourselves in providing honest tailored advice based on our extensive knowledge of the property market. We are happy to have helped!
5/5
TrustpilotSuperb!
Our experience with Carter Jonas was excellent. We had quite a few hurdles to overcome to be able to purchase our new home and Ed was always helpful and persistent in overcoming the difficulties. I feel we had a great relationship with Ed, he is friendly and was very professional throughout the process. All employees that I interacted with at Carter Jonas were polite and responded promptly to all my enquiries.
Hi John, thank you for your review. We are so glad to hear that you had such a positive experience with Ed and Carter Jonas as a whole. We hope you enjoy your new home!
5/5
TrustpilotFulham flat letting.
The re-letting of our flat in Fulham has just been completed following a schedule of re-fitting and improvements. Carter Jonas has provided excellent support and advice throughout. We found the lettings staff to be friendly, approachable and effective. We were kept fully informed throughout and the level of service and communication was continued by the admin.team once tenants were found. It is what one would expect from a long-established multi-disciplinary national property partnership.
Hi Richard, thank you for your review for our Fulham team. We're so pleased to have been able to help you with the letting of your flat. Please don't hesitate to let us know if there's anything else we can help you with in the future.
3/5
TrustpilotI would like to say thanks to Carter…
I would like to say thanks to Carter Jonas and her whole helpful staff. specially MADDY as soon we contact her regarding any issue about flat she is straightway on it. MADDY very helpful and try to resolve issue on the spot if incase she cannot do that she make sure that this issue get resolved ASAP. I think personally Carter Jonas is lucky to have very helpful staff like others and Maddy.
Hi Ajit, thank you for your review for Maddy and her team. We're delighted to hear that any issues you have had with your flat have been dealt with swiftly by our team. Please do let us know if there's anything else we can help you with.
5/5
TrustpilotVery professional
Very professional. Zoltan kept us on his books and contacted us when a specific place came on the market 8 months after I mentioned what we wanted
Hello - thank you for your review. We're so glad we were able to help you with the search for your new property. Please don't hesitate to contact us in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Carter Jonas won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
