Trusted Agent profile · London
★★★★★
685 reviews across 2 platforms
361 Fulham Palace Road, London, SW6 6TA
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 361 Fulham Palace Road, is rated 4.4 out of 5 across 685 reviews on two platforms, including 208 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRupert and the team were very helpful…
Rupert and the team were very helpful and always responsive, I'm glad we chose them
Hi Alistair, thank you for the positive review. We are so pleased that you are so happy with the service provided to you by our team in Newbury. Please do not hesitate to get in touch if you need anything else at all.
5/5
GoogleLeo and the rest of the Fulham Palace Rd team were wonderful - helpful, patient, and very informative. I would recommend them for both selling and buying!
Hi Maria, thank you for your review. We are so pleased to hear that you had such a positive experience with our team in Fulham. Please do not hesitate to get in touch if there's anything else that we can do for you in the future.
5/5
TrustpilotFantastic experience with the entire…
Fantastic experience with the entire Carter Jonas team from offer acceptance to finalising the agreement.Sam is a great agent and would highly recommend him/his team.Thanks again
Hi Michael, thank you for your review. It's great to hear that the team were able to make the whole process as smooth as possible for you. Please do not hesitate to get in touch if you need anything else at all.
1/5
TrustpilotTerrible communication
Terrible communication. Do not action what there customer has agreed with them. Do what they want to do after telling them and agreeing next steps. Really late at returning your deposits and holding on to your money. Lack of communication and waiting days if not weeks for responses. Always say call back and don't. If you have an issue with your property the emergency out of hours phone line will not answer there phones. Don't compensate you for having to leave the property due to flooding and boiler blowing up and having to stay in hotel. You may want to seek another estate agent.
Hi Matt, we're sorry to hear about your experience. If you would like to send some more details of your situation to feedback@carterjonas.co.uk a member of our team will happily look into this for you. Thank you.
2/5
TrustpilotGlad I've switched away and I won't go back again
Having used Carter Jonas for a few years renting out my property, I've now changed and would never go back to them. I've had poor service consistently especially when a tenant checks out. The diligence and attention is woefully lacking. Keys lost, damage not logged, poor check out service. Tradesmen hired that do a poor job and charge silly money for doing little. Poor monitoring of tenants. Seldom been happy and glad I've switched.
Hi David, we are sorry to read your review. If you would like to send some more details about your experience to feedback@carterjonas.co.uk, our team will be happy to look into this issue further for you.
5/5
TrustpilotWe recently bought a property in…
We recently bought a property in Fulham. Mandy Jacobs was a fantastic help, providing speedy responses to everything and guidance through the process which was really appreciated as first time buyers, thank you!
Hi Joe, thank you for your review. We're so glad to have been able to help you with the purchase of your first home. We hope you enjoy it! Do let us know if we can help you with anything else.
5/5
TrustpilotFulham Flat
Our experience using Carter Jonas to find a flat was a success. Our agent Sam was professional, efficient and knowledge. The Caret Jonas team was available for any questions and helpful in securing our lease.
Hi Michelle, thank you for your review. We're so glad we were able to help you with this process, and we hope you enjoy your new flat!
5/5
TrustpilotExtremely helpful team
Sam & Igor were incredibly helpful through the process. I really appreciated their willingness to open the flat up for me several times. It felt like a seamless process & I would highly recommend the team.
Hello Clarissa, thank you for taking the time to leave us some feedback. Our team are always pleased to hear how well our clients feel supported. We are happy to have helped!
1/5
TrustpilotLost 1 month rent without our approval
I used the agent for renting my house.
Hello, we are sorry to read your review. We would like to hear more about your experience, please could you send some further details to feedback@carterjonas.co.uk so a member of our team can look into this with you. Thank you.
5/5
TrustpilotGreat estate agent
A very personal and understanding service. Andrew was never pushy and always remained calm, even when things seemed to be stalling on our sale.I would not hesitate to recommend!
Hi Claire, thank you for your review. We're so glad that Andrew was able to help you with your sale. If there's anything else we can help you with, don't hesitate to get in contact.
5/5
TrustpilotKate and the team have provided a…
Kate and the team have provided a great service helping us to find a property to rent and till today, we are more than satisfied with the support provided on the property management side. Big thank you Carter Jonas.Danielle
Hello Daniella, thank you for leaving us some feedback. We pride ourselves in supporting our clients the best way we can. Do not hesitate to contact us in the future.
1/5
TrustpilotDangerously untrustworthy
Untrustworthy, lazy, never call back as promised and two weeks before our move into a rental property, having sold our house, our tenancy application was cancelled. We had agreed to pay a year up front, take the property as soon as it was available and met every demand such as the credit checks etc. But a worker in Carter Jonas decided not to try to make the deal go through for whatever undisclosed reasons she may have had. My advice would be if you want a roof over your head don’t go anywhere near Carter Jonas.
Hi Richard, we're sorry to see your review. If this is something you'd like to discuss further and clarify with our team, please email feedback@carterjonas.co.uk. Thank you.
1/5
TrustpilotWorst renting experience of my life.
Worst renting experience of my life.I can go on and on about our awful experience with this branch of Carter Jonas but I don't want to waste any more of my life with this lot so I’ll try to keep it brief, factual and informative. (Also if you look at trust pilot and see the ratio between good and bad reviews, the number of reviews people that rated 5* have left and also read some of the reviews, its clearly incentivised to leave a good review, my opinion).If anyone would like the FULL detail, please get in contact with me and I’m happy to show you everything I have and explain in detail.From day 1 it seemed like this branch of Carter Jonas were against us. They were never on our side when it came to the numerous amount of disputes we had with the landlords property - the landlord even slipped up and told us how Pauline (an associate at Carter Jonas) was pulling the strings on some of the disputes we had, advising the landlord to just shrug us off (might have been just pushing away the blame).Move-in was horrible, the place was disgusting, rubbish left in the garden, broken cabinets, lights, holes in the walls, unclean, dead animals and insects and lots, LOTS more. We were simply brushed away when we complained about the condition of the property time and time again, however we made sure to take as many pictures as we could and save all the emails as we knew Carter Jonas and the Landlord would try their luck.When it finally came to leaving the dump, they decided to charge us over £700 for cleaning and damages. We admitted there were a few minor cleaning issues (couple of stains on the carpet, outside windows needed wiping, sink needed wiping, a few crumbs left on a counter etc.). The checkout was done by Jessica, a property manager, she failed to read the original inventory report and took pictures of problems PRE-DATING our tenancy! She also failed to read the numerous emails we sent complaining about the state of the property which we later used as proof that the problems were already there before we moved in! To add insult to injury Carter Jonas decided to pay over £400 for a full house clean when the cleaning problems could have been fixed by a professional cleaner in a matter of 30 minutes.Now clearly I’m biased but we disputed this £700 with TDS, I have a report from the Tenancy Deposit Scheme (TDS) adjudicator which backs our case and everything I’ve said, in the end we got almost £500 back from TDS. Okay im rambling now.. here's the facts:In our 1 year tenancy we experienced; 1 dodgy fuse box 2 major leaks3 hundred holes in the house4 billion spores of mould7 mice in the house20~ broken bits of furniture/fixingstons more stuff but ive spent enough time on this now
Hi Ruhul, we're sorry to read your review about your experience. If you would like to discuss anything further, please email feedback@carterjonas.co.uk to speak to a member of our team.
5/5
TrustpilotHelpful and good communication
Hi Antony, thank you for your positive review!
5/5
GoogleWayland and his team persisted and succeeded. Long on expertise, short on bs, I doubt you’d find a more knowledgeable agent in the area.
Hi Alastair, thank you for your review about the service you received from our Fulham team. We're so glad we were able to help! Please don't hesitate to contact us in future.
5/5
TrustpilotHighly recommended
Carter Jonas have been the letting agents for our house for the past 5 years and their service was exemplary, so when we decided to sell, they were the natural choice. They not only found a buyer within a short period of time but also made sure that they were genuine and that the chain was solid. The house sale has just completed and we are extremely happy. Highly recommended.
Hi Rich, thank you for your review. We are delighted to hear how well our team has supported you over the years and that they made the process as smooth as possible for you when you decided to sell. Please do not hesitate to get in touch if you need anything else at all.
1/5
TrustpilotAppalling Customer Service!
My partner and I went to view a rental property with our children. We decided we loved it and put an application straight in and received the acknowledgement email. We didn't hear anything following this so we chased it up... and chased it up .... and chased it up! .... Carter Jonas kept making excuses, 'we've come through to the wrong department', 'the agent dealing with us isn't it' etc etc. They just NEVER responded, awful way to treat a family with young children who were excited to move into their new home. You are dealing with people's lives! Never known anything like this. Presumably we weren't strong candidates for this property but actually telling us would have been appreciated! We went by a little while after and new tenants were already moving in. Appalling services!.
5/5
TrustpilotCarter Jonas - Fulham
Carter Jonas Team was really supportive, reactive and flexible when we rented our House. the Support Services were also very reactive. Great experience and great client caring - Special thanks to Sam Jarvis
Hi Howard, thank you for the lovely review for our Fulham team. Our teams are always pleased to hear how we have supported our clients!
5/5
GoogleKate and the team were very helpful and responsive throughout the process of us trying to find a flat to rent. They answered all of our questions, supported us and were very efficient! Thank you for all of your help.PositiveResponsiveness
Hello Aiste, thank you for leaving such positive feedback, we pride ourselves on making a complicated process simple. Do not hesitate to contact us for anything else in the future.
4/5
TrustpilotAs a landlord in Fulham for 36 years
As a landlord in Fulham for 36 years, I have used a variety of lettings agents, including Sullivan Thomas before they became Carter Jonas. I was pleasantly surprised with the professionalism of the Carter Jonas team (Igor, Sam, Zoltan and Ana). Everything from their cheerful phone manner, to finding a good tenant and conducting references, was top notch. As I live abroad, it is important for me to trust that my property is in good hands. Thanks to the lettings team for a great job!
Hi Janet, thank you for your lovely review for our Fulham team. Our teams are always pleased to hear how well we have supported our clients, and we're so glad we have been able to help you with the letting of your property.
5/5
GoogleWe were delighted by everything Wayland did from the moment he first came in through the door. He saw all of the positives in our house and helped us to capitalise on them. His professional approach and efficiency kept things moving all the time, we experienced a few stumbling blocks along the way, but the team at Carter Jonas especially Kerry who's skill at the delicate art of negotiating helped both us and the buyer push the sale over the line. Not forgetting Sam, with his positive can-do approach made me smile when I visited the office. Well done all - great service!
5/5
TrustpilotProfessional team
We really enjoyed our experience with Carter Jonas and Sam. There was no pressure at all but they were very professional and responsive.
Hello, thank you for your review. We are so pleased to hear that you had such a positive experience with Carter Jonas, and Sam in particular. Please do not hesitate to contact us if you need anything else.
1/5
TrustpilotWhat a mess in administration and blame…
A MESS in administration, making FALSE statements and BLAME the tenant in bad attitude!!!, , , Barnes branch. Two staff called to reserve a time separately for future tenant to come to viewing (They asked me to remove their names (The Associate Partner and the Assistant), not sure they were afraid of anything. But it’s fine for me as the fact that here is true.).The viewing was fine to me. But one day before the viewing one staff called and expressed no viewing on that day and asked for another day. It was also fine to me. Then another senior staff called and BLAMED and SCOLDED at me about the cancellation in BAD attitude and ARGUED with me. She was the senior staff of this company. Why the staff do NOT have any compromised before making arrangements? Why the senior staff use such BAD attitude to customer and not clarify that their staff was the one to cancel ???? Then they made up another story and called the landlord that I was not co-operate. What a nonsense and FALSE statement!!!!It’s their staffs fault and keep accusing others without any feeling sorry. I will keep to complain to outsider independence organisation if your company keep continuing to make false statements and accuse me like this.NOT RECOMMEND AT ALL!!!!
Hi Miss Tong. We’re sorry you didn’t have a positive experience with us on this occasion. If you would like any further assistance with this situation, please email feedback@carterjonas.co.uk.
5/5
TrustpilotSam was very efficient and made the…
Sam was very efficient and made the move in process smooth. Thank you for supporting us.
Hi Hema, thank you for your review. We are so pleased that you had such a positive experience with Sam and that he made the process as smooth as possible for you. Please do let us know if there's anything else we can do for you.
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Yes. In The Trusted Agent 2026 awards: Carter Jonas, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
