Carter Jonas London reviews

★★★★★ 5/5

Trustpilot

After taking advice from several…

After taking advice from several friends we selected Rupert Reeves to value and sell our house and were very pleased with the whole experience. The valuation and final sale price exceeded our expectation, the process was relatively smooth and largely stress free and Rupert was a pleasure to work with - would not hesitate to recommend Carter Jonas

Ken · 7 October 2021

★★★★★ 5/5

Google

Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been effective and pleasant. Would definitely recommend.

Carrie · 16 September 2025

★★★★★ 5/5

Trustpilot

Exceptional service and unwavering support from Carter Jonas!

Exceptional service and unwavering support from Carter Jonas!Recently, we encountered a significant floor issue in our rented apartment, but thanks to Carter Jonas, the entire process from identification to resolution was handled with utmost professionalism and efficiency. They went above and beyond in addressing the leakage problem, which necessitated a complete flooring replacement. Additionally, the outdated and damaged bathroom was completely renovated.Their work was truly outstanding, delivering not only a functional solution but also a stunning new design. Despite the scale of the project, they completed it within the promised timeframe.We wholeheartedly recommend Carter Jonas for their exemplary service and invaluable assistance. Thank you for your exceptional support throughout this endeavor.

Renuka · 18 February 2024

★★★★★ 5/5

Trustpilot

South Kensington Carter Jonas

Marina Kimpton was my agent and she was kind, professional and easy to talk to. I had a great experience at Carter Jonas compared to other London real estate agencies. Highly recommend!

Olivia · 17 February 2024

★★★★★ 5/5

Trustpilot

The team at Carter Jonas

The team at Carter Jonas - Andrew, David and Rupert were excellent all the way through.There were a number of hitches, not of our making, but their communication to resolve these was excellent. They were both calm and determined to get things sorted out and get our sale through

Mr · 14 October 2022

★★★★★ 5/5

Google

I had the pleasure of dealing with Sam & Madeleine in the lettings department. I can't say enough good things about them. The professionalism, the respect, the knowledge and their willingness to help goes far beyond the call of duty. They …

Isabelle · 16 August 2025

★★★★★ 5/5

Google

I recently sold my Fulham apartment through the Bishop's Park branch and they were a terrific bunch. Many thanks to Mandy and Leo for being so attentive, sensible and dedicated.

Krystian · 14 March 2024

★★★★★ 5/5

Trustpilot

Great service with a lovely team

Toby · 18 June 2026

★★★★★ 5/5

Trustpilot

Absolute pleasure dealing with Matt…

Absolute pleasure dealing with Matt Brookes and the Carter Jonas team in general. Whenever there’s a problem he’s been on the case with bags of initiative and very knowledgeable. He somehow makes things seem effortless and is always very calm and measured. The property we’re moving to is very special indeed and I know it’s been complex with the efforts needed to have it compliant and ready for us, for which I’m super grateful.

Richard · 25 April 2024

★★★★★ 5/5

Trustpilot

Ed was very patient and professional

Ed was very patient and professional. Finally got the complicated dual Sale over the line. Highly recommend Carter Jonas and Ed Westmacott.

ANDY · 29 September 2026

★★★★★ 5/5

Trustpilot

Professional ,courteous ,caring and…

Professional ,courteous ,caring and result focussed. Naomi and her team delivered on letting our home swiftly and were friendly, knowledgeable and communicative at each stage in the process. Coming from a property background I found the service offered first class and would thoroughly recommend.

Andrew · 1 February 2023

★★★★★ 5/5

Google

Great experience purchasing a flat in Fulham with Carter Jonas. Leo was fantastic at every step of the process - a pleasure to work with.

Edward · 13 May 2024

★★★★★ 5/5

Google

We found an incredible place with Carter Jonas, and all credit goes to their manager, Adriana. With lots of empathy and care that allowed us to open up, Adriana asked us deep questions about what we’re looking for and why, and arranged a viewing for a flat that wasn’t on the market yet (“I have a really good feeling about this!”, Adriana told us). We rented it. On the move day, Adriana checked the flat and cleaning before we arrived to make sure it’s perfect. We’re really happy here, and grateful for the level of support and care we received. Thank you!

Aliaksandra · 15 December 2023

★★★★★ 5/5

Google

We recently purchased a flat via Carter Jones ,Fulham . James was very professional, helpful and courteous throughout the process and assisted removing any roadblocks where required. I would recommend using James and Carter Jones in the future.

Caroline · 13 June 2023

★★★★★ 5/5

Google

I recently sold my London flat through Carter Jonas and thought they were very knowledgeable and professional. Their service, especially James Jooste's, proved particularly useful as I was abroad throughout the whole process. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism

Beyond · 13 June 2023

★★★★★ 1/5

Trustpilot

I have recently rented a property…

I have recently rented a property management by this company and i honestly have nothing positive to say, they are simply unprofessional and can’t do simple maths which led to us owing more in deposit than was firstly stated due to a mistake in the initial payment stated, then when picking up the keys to our property they were in an envelope in the office they did not ask for IDs to check we were the home owners, then coming to when we didn’t not want to renew our tenancy they would give us a days notice about viewings being conducted a week before we were due to move out ! they cause me and my house mate nothing but stress and i would avoid at all costs if you can!

Lily-rose · 23 April 2025

★★★★★ 1/5

Trustpilot

Terrible

Terrible, Terrible , Terrible . Communication and an unenthusiastic unproffessional attitude scores a zero .When you phone you can never get hold of anyone, if your lucky enough to catch them after many and I mean many attempts they cut you short as they are off to another meeting. State they will phone back next day, but never ever do. Phone back the next day .When they eventually do, if they do they take a week or more to respond to emails or calls with no apology for delay in repling ..And so the cycle gos on. We were interested in a property however due to the unproffessional service , it has now completely put us off the property .Sad to say and we feel sorry for the vendors but we are out and are moving on looking else where. Carter Jonas seriously, with a big S , need to review their agents customer service skillls .Based on our experience we would never ever use this company to sell our property . UPDATE it is now the 5th of October, we contacted CJ once again explaining our concerns with their agent poor communiacation skills and that we would like to discuss the property offer with another agent in their office and trust that we would not have to wait weeks for them to get back to us .Guess what, its approx 3 weeks now, and again nothing, ..no reply at all.

Anna · 23 October 2023

★★★★★ 5/5

Google

My company have been working alongside Carter Jonas for the last 5 years or so. We providing moving services and it has been a pleasure working with them. In the various properties we have worked in the tenants always speak highly of them also. Their communication is always brilliant and the team are really nice people. I look forward to working with their office more in the future.

Daniel · 27 June 2024

★★★★★ 5/5

Trustpilot

Carter Jonas estate agents

James Reynolds assisted me greatly. He answered all questions promptly and facilitated access to the property twice for viewings.

Anthony · 3 February 2026

★★★★★ 5/5

Trustpilot

Professional and speedy service.

Tanya and Clare were absolutely brilliant. What had become a stressful situation in suddenly having to move, Carter Jones was speedy in securing the first property that I had seen - and wanted. Friendly and professional service. Thank you!

Thomas · 31 March 2023

★★★★★ 5/5

Google

A first class experience from Igor , Sam and the team at Carter Jones. I would have no hesitation to recommend them, Really good communication throughout the process, knowledgeable, helpful, responsive and easy to work with.

Amir · 13 June 2023

★★★★★ 5/5

Trustpilot

Very professional and reliable

Very professional and reliable. Mandy was super knowledgeable, responsive and maintained an excellent level of communication throughout the process. I highly recommend them and looking forward to working with them again in the future.

Anastasia · 7 August 2023

★★★★★ 5/5

Trustpilot

Brilliant from start to finish of the…

Brilliant from start to finish of the rental process. Always quick to answer and reply to emails.

Emma · 7 February 2026

★★★★★ 1/5

Trustpilot

Don't rent property from these people Poor Service and Poor Communication

Myself and my partner moved into a property 1st July 2021 we signed a 3 year tenancy agreement throw circumstances we moved out on 31st July 2023 we were told that we would loose £564.00 of our £1036.00 deposit when we moved out we were a bit annoyed about it but were told this was because of the cost to them or the Landlords for readvertising the property we then found out that their was new tenants moving in on the 2nd August which made us slightly annoyed before we moved out we got professional cleaners into clean the house the day before we moved out the house was spotless.We moved out on Monday 31st September 2023 we waited and waited for the rest of the money to be paid into our bank account which never happened the house was suppose to be inspected by an independent person on the same day we moved out but this never happened the house was inspected on the first 01/08/23 then the new tenants moved in on the 2nd July 2023 we eventually got a copy of the report which shocked us apparently the house was dirty and uncleaned which was a load of rubbish.We eventually got an email from Rebecca at Carter Jonas saying that they were going to give us back £60 out of a £1036.00 deposit which I rejected they were taking a further £372.00 for cleaning the house and £100.00 for tidying up the garden we asked for copies of the receipts we eventually got a receipt for the cleaning of the house which is just a bog standard receipt which has no date when the cleaning was done or the actual address of the property we are still waiting for the receipt for the work done in the garden so we are still fighting this.

Graham · 1 September 2023