Carter Jonas London reviews

★★★★★ 5/5

Trustpilot

Super Star Agent

I have been letting my flats through Lajla in the Carter Jonas St Kensington office. Lajla is lovely and very professional. She always goes the extra mile and even writes back to me on the weekends and at night. Lajla always looks after her tenants and her landlords. She’s my “go-to” agent.

Martin · 15 July 2023

★★★★★ 5/5

Google

We sold family flat (of over 60 years) with Carter Jonas. Wayland was thoroughly professional offering sound advice. We found communicating with the office was easy and straightforward. Good knowledge of SW6 and the ways of its housing market. A good experience and happy with the result of the sale. Would highly recommend.

Chris · 13 June 2023

★★★★★ 5/5

Trustpilot

Prompt, professional and friendly service

We've had a great experience with Carter Jonas, who've managed the property we've been letting for many years, and have done so very professionally. Issues have been promptly resolved, and I never feel like they're avoiding us or fobbing us off (which I've found to be a problem with certain other similar companies). Special thanks to Liz Osborne, who always takes personal responsibility for us being happy with the property.

Steve · 13 May 2021

★★★★★ 5/5

Google

We have recently worked with Zoltan Dudas of the Carer Jonas lettings team and could not be more pleased with the service we have received from him. He is extremely professional, communicative, and quick to answer all of our questions about the rental properties in Fulham. I would highly recommend Zoltan to anyone looking for a rental in the South West London area.

Sara · 13 June 2022

★★★★★ 5/5

Trustpilot

Probably the most stress free move i've…

Probably the most stress free move i've ever had. Kate was extremely friendly and insightful at my viewing, answering any questions I had. The process of putting an offer in, having it accepted and then to the move in date was seamless. Kate and Ana were really responsive throughout the process and I felt they had my best interest in mind to ensure this was the case.

Charlotte · 26 October 2021

★★★★★ 5/5

Google

For the third time within 5 years, we have been looking for a flat here in Fulham and we had this time a very positive experience thanks to Sam and his colleagues that from the very beginning have demonstrated competency, efficiency and reliability. So simple when you connect to the right people.

Emmanuel · 13 June 2023

★★★★★ 5/5

Google

Leo, Wayland and Mandy were stellar in handling our sale and achieving a great result. We have used Carter Jonas for years and they have always come up trumps!

Brendan · 27 September 2024

★★★★★ 2/5

Trustpilot

Pretty disappointing overall.

Pretty disappointing overall.Our agent didn't particularly negotiate on our behalf and it felt like he was trying to please our buyers rather than do a good job for us. We didn't hear anything from him for 3 months after we accepted an offer, yet our seller's estate agent was in touch with us every few weeks to make sure things were on track. I eventually called our agent at the point of our purchase/sale almost falling through. He was oblivious to any problems we were having, hadn't been in touch with the chain or our solicitor or us. Over all it felt like paying for an online listing that we could have done easily ourselves. A significant amount of money for very little return. Go with an online agent and save yourself many thousands of pounds.

Vicky · 5 August 2024

★★★★★ 5/5

Trustpilot

Excellent and professional service for the sale of my late parent's estate.

I couldn't have been happier with the service we had from Carter Jonas for the sale of my late parent's estate. From the very start Rupert offered professional and excellent advice through all stages of the sale. He was great to communiate with, would always make himself available to discuss issues and progress. Thank you so much Rupert. I wouldn't hesitate to use Carter Jonas again.

Elaine · 8 October 2021

★★★★★ 5/5

Google

The entire team at CJ have been excellent from start to finish. The team was very helpful at every step of the process (and beyond). Glad we have let and managed through them and will look to do so again in the future. A special thanks to Igor, Sam and Ana.

Sven · 13 June 2023

★★★★★ 5/5

Google

Thank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. Leo.. thanks for going beyond the call of duty and also thanks to Wayland and Amanda. They made a stressful time as pleasant as possible.

S · 13 April 2024

★★★★★ 5/5

Google

Kate and the team were very helpful and made the whole process of renting the house very smooth and efficient. Appreciative particularly to Kate for making the outstanding effort to come 3 hours before the office opening time to hand in the keys on the move in day - as this was urgently needed. Very grateful for that Kate. Thank you.

Michel · 13 June 2022

★★★★★ 5/5

Trustpilot

Thank you Bishops Park

Thank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. Leo.. thanks for going beyond the call of duty and also thanks to Wayland and Amanda. They made a stressful time as pleasant as possible.

S · 8 April 2024

★★★★★ 5/5

Google

Carter Jonas Fulham Branch has recently assisted me with the marketing and sale of my house in Gowan Avenue, which was completed smoothly yesterday. I dealt mainly with Leo Goodman-Jonas, who provided me with efficient and timely service and kept me well informed as marketing and sales proceeded. I also found Leo very courteous and responsive to my requests and in providing updates. I would recommend Carter Jonas to others and would use this agency again if I had any other property dealings in this vicinity.

Ian · 27 July 2024

★★★★★ 5/5

Trustpilot

Complexity overcome by efficiency

We first experienced Carter Jonas when my wife and I were very keen to purchase a bungalow they were advertising in our village . So we commissioned them to sell our house as a condition of a double transaction. As a result, the complications were immense, but their partner Fred, plus all their supporting staff performed wonders in terms of the necessary 4 way communication process and both transactions were successfully completed within an acceptable time frame. Not easy when two of the individuals involved lived in Scotland and Paris !

Brian · 22 July 2024

★★★★★ 1/5

Trustpilot

Disgusting

Not happy at all been with them 5 years all visits don't leave you alone photos every year frightened to death you put any thing out of place don't feel like home necmver has done and to top it all off 200 pound bill to remove paint and a couple of fairy lights what the wouldn't recommend them at all disgusting never have I had deductions in 8 moves in mexborough got deposit back straight away no worries wish I hadn't painted kitchen and cleaned up now to loose 200 pound

Karen · 19 July 2024

★★★★★ 5/5

Trustpilot

Carter Jonas in Kensington and in…

Carter Jonas in Kensington and in particular Arabella Abbott ,was an absolute joy to deal with, she was exceptionally professional and exceeded all expectations, her knowledge of the area and the property market but also future events were incredibly useful, I trust her judgement unreservedly, and cannot recommend her enough and the team at Carter Jonas Kensington office.

Ka · 21 September 2022

★★★★★ 5/5

Google

Igor and his team have done great work looking after our property. Highly recommend.

Samuel · 7 April 2025

★★★★★ 5/5

Google

We recently just purchased our very first property (very important new milestone in our life!!) through the help of Leo Goodman-Jones. Leo was very efficient, responsive and helpful! Highly recommending Carter Jonas to buyers!

林瑞容 · 12 June 2024

★★★★★ 5/5

Trustpilot

Extremely helpful

Extremely helpful. Personable. Efficient and made the whole process easy for us.

Lesley · 8 July 2026

★★★★★ 5/5

Trustpilot

Brilliant service

We just bought through Carter Jonas and Sophie Richardson was brilliant. She was incredibly helpful and always came up with solutions to any problems that arose. Couldn’t recommend her highly enough.

Ben · 31 July 2024

★★★★★ 5/5

Trustpilot

Great service!

The service at Carter Jonas, South Kensington couldn't have been any better! Specifically, thank you to Marina and Lajla who helped make this process so effortless and smooth. The most efficient and easy move-in! I highly recommend going to Carter Jonas for your property search. So much gratitude.

Keyan · 3 August 2023

★★★★★ 5/5

Trustpilot

A very smooth and professional service…

A very smooth and professional service from start to finish. Thanks

Marcel · 14 July 2026

★★★★★ 5/5

Trustpilot

Izzie was extremely helpful when we…

Izzie was extremely helpful when we were looking for a rental property due to building works taking place in our house. Within two weeks she had sorted a local property for us. The whole process was super smooth and hassle free. Thank you!

Pamhotmail.com · 1 December 2023