Carter Jonas London reviews

★★★★★ 5/5

Trustpilot

Barnes team 5* review

Thank you to Charlotte, Aileen and Wayland for their help in selling my late sister's property. This was an emotional time and Charlotte and Aileen were exceptionally kind and understanding which prompted me to select them initially. The whole team remained so throughout with good communication and excellent customer service supporting me to find the right buyer. Would strongly recommend.

C · 3 November 2023

★★★★★ 5/5

Trustpilot

I have recently started renting a…

I have recently started renting a property for which Carter Jonas are the Managing Agents. All of the staff at CJ have been consistently fantastic, right through from from the first viewing (thank you Kate) to the contract negotiations and signing (a great job from Anamaria and Igor) and now the few maintenance items, which are always been solved promptly when raised with CJ (thank you Sayeh). I fully recommend CJ to any owners looking for managing agents and I thank all of the CJ staff who have helped (and continue to help) me.

ROBIN · 22 October 2021

★★★★★ 5/5

Trustpilot

The best!

Carter Jonas were very professional and efficient in the way they managed the whole renting experience, from initial enquiry right through to the end of our contract period.For us, there was no confusing or complicated processes and they were always available and willing to help with any queries we had.Even after we had moved out at the end of our contract, when we had a question they were there and willing to help. Thank you Maddy for helping us!.We really can’t praise them highly enough and would recommend them to anyone thinking of renting. You will not be disappointed.Donald &Tippawan.

Amaom · 13 October 2021

★★★★★ 5/5

Trustpilot

Marina Kimpton was exceptionally…

Marina Kimpton was exceptionally professional and kind when we were trying to find a Tenant for our flat in South Kensington. Marina went out of her way to help us and our new Tenant and she is both easy to talk to and efficient. I highly recommend her and her colleagues at Carter Jonas.

Katharine · 19 February 2024

★★★★★ 5/5

Trustpilot

Great experience!

First of all, thank you so much Igor, Anamaria, Sayeh and everyone else at Carter Jonas Bishops Park Fulham! The whole team is such a pleasure to work with! We've been using their services for many years now and have never had any issues. The whole experience of letting has been very smooth, quick and efficient. Igor is very helpful and reliable: every time he managed to find us great tenants and give advise. All information and papers required were always on time. Very clear and transparent communications. We would highly recommend them!

Irina · 19 July 2021

★★★★★ 5/5

Trustpilot

Great experience overall as prospective tenant

Great experience overall in negotiating new home to rent. Team, and especially Sam, is extremely professional, courteous, and easy to interact with. Great follow-ups too once initial deal was agreed, making sure we could close as quickly and efficiently as possible. Very glad they were our counterpart.

R · 24 June 2024

★★★★★ 5/5

Trustpilot

A real pleasure to deal with

Having worked with Sally Davies for a number of years, it has been great to know we will carry on getting the same level of service from Carter Jonas going forward. Works order are clear and it is a real pleasure to deal with both Sally and Jessica. Long may it continue :)

Michaela · 29 February 2024

★★★★★ 5/5

Google

Wayland and his team are incredible. Quick, efficient & extremely knowledgeable! Wouldn’t go with anyone else!

Laura · 16 August 2025

★★★★★ 1/5

Trustpilot

Very unhelpful agent

Very unhelpful, my Husband has been looking at industrial units for rent to start up a business. We saw some advertised with Cartier Jonas so he reached out to the contact listed and he had to chase her several times before she final called him back. She said ‘the reason I didn’t come back to you is because I don’t have anything suitable’, she also recommended he use ‘Gum Tree’ to find a suitable property to start his business. I was shocked with her behaviour, if you don’t have anything suitable you still respond to people to let them know. Also how embarrassing that she would think he could find suitable business premises on gumtree! Another month passed and again we found some suitable units and so I called and left a voicemail for and also with her secretary who said she’d be in touch and to this day we’re not heard anything. Awful customer service by at Carter Jonas.

Caitlin · 11 June 2021

★★★★★ 5/5

Google

We have just completed on our purchase. The transaction was complicated as there was a defect in the lease which needed to be rectified and caused many months of delay. Leo was wonderful throughout. It is no exaggeration to say that the purchase may not have happened amidst lawyers arguing without Leo's calm and responsive manner. Highly recommend.

Huw · 17 April 2025

★★★★★ 5/5

Trustpilot

Made renting process a dream!

Carter Jonas have been hands down, the best estate agency we’ve ever dealt with. Big thanks to Igor, Ana and Sam who went above and beyond in helping us lease our new flat. Nothing was too much trouble for them and every query was dealt with in a timely and professional manner. They made the process so easy and we will certainly be using them again.

Rebecca · 3 February 2023

★★★★★ 2/5

Trustpilot

Worst Tenancy Experience

I rented with Carter Jonas because the location of the flat was perfect for my work. My initial contact with Carter Jonas sales/rentals was very pleasant. Sadly most everything related my experience with Carter Jonas was negative. When I moved in, my mum and I spent hours (around 7 hrs each) cleaning the flat. Black dust was coating the entire living room bookshelf unit, and the shower and other appliances required extensive scrubbing. The carpet had not been vacuumed under the sofa or chairs, and when I rearranged the furniture, there was gross stuff underneath. The upholstery was so dirty that I bought covers for the chair and sofa. I spent a couple of hours completely redoing the move-in inventory because it was very incomplete and didn't make note of any of the problems with the flat. Several appliances/ lights didn't work when I moved in, and I had to deal with getting repairmen into the flat. The toilet lid was broken, and the towel heater didn't work at all. One of the living room light fixtures was noticeably cracked, the stove light didn't work, there were large cracks all over the walls, and I could keep going. That was just move-in. Thankfully I was able to get the contact information of a maintenance person (who I think worked for the landlord, not Carter Jonas), and he was very helpful. The leasing agent was unresponsive when I tried contacting her about the uncleanness/maintenance needs of the flat. I sent pictures of everything along with the completed inventory report to ensure that my deposit wouldn't be affected, but didn't receive a response. The Carter Jonas agent was also rude and ambiguous about residential parking. The common areas of the building were NEVER cleaned. And sometimes rubbish overflowed the bins. Once Carter Jonas sent a rather aggressive email to all residents of the building about this rubbish situation, which was inappropriate for those of us who were using the bins within reason. Move-out was the worst part, with Carter Jonas trying to charge more than the legal guidelines for breaking a lease (especially during a pandemic; I became unemployed, and this was why I had to break my lease). They also hassled me to keep part of my deposit for "cleaning," even though I left the flat very clean (far cleaner than I found it!). This was such a waste of my time, but I appealed on principle, and finally with the help of a third party (the deposit protection scheme) received my full deposit.I could say more, but in short, I don't plan to do business with Carter Jonas again or recommend them to anyone.

Hannah · 30 December 2020

★★★★★ 5/5

Trustpilot

Extremely helpful when searching for a property

I was helping an elderly relative recently when she needed to find a suitable flat in central London. We approached Carter Jonas as we understood from recommendations was a well established company. They did not disappoint, the staff in their South Kensington Office was most welcoming and efficient and simply couldn’t do enough to help us. Therefore my five stars.

Ulla · 4 July 2023

★★★★★ 5/5

Google

Igor and Adriana from Carter Jonas in Fulham were a pleasure to deal with. They let my property out within a matter of days and found some excellent tenants. They helped me through each stage with great advice. I would definatelly recommend.

George · 27 July 2024

★★★★★ 5/5

Google

Excellent to deal with, Leo was great

James · 16 October 2025

★★★★★ 5/5

Trustpilot

Stress free move to new rental

We're just moving in to new rental, Eleanor Penney has managed the move very efficiently (very short notice meet on the weekend to view) and in a friendly and professional way, very happy with Carter Jonas for this.

Mark · 13 March 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Mandy Jacobs who was…

Huge thanks to Mandy Jacobs who was always very straightforward and to the point, ensured a smooth and swift process all round. Completed a transaction within a few weeks only thanks to the professionalism of the team! Kudos to the entire Fulham Palace Road branch!

Teddy · 22 May 2024

★★★★★ 5/5

Google

When I was looking to let a flat in the UK as an immigrant, Carter Jonas made the process simple and hassle-free. Alleviating my anxiety, they answered all of my questions and were incredibly responsive. Special thanks to Adriana Preile for all of her help with the letting process with her unwavering kindness and patience!

Maya · 16 October 2023

★★★★★ 5/5

Google

All our dealings with Carter Jonas to re-market and let our two properties were very positive, everything was handled extremely efficiently and professionally and we couldn't be happier with the calibre of tenants found and all the admin/legal side was dealt with in a speedy and timely manner. Igor, Ana and Zoltan in the Bishops Palace Office were so helpful and we can recommend them wholeheartedly.PositiveResponsiveness, Quality, Professionalism, Value

Rosie · 17 June 2022

★★★★★ 5/5

Google

We have recently let out our house in Fulham with Sam Jarvis and team at Carter Jonas. I cannot speak highly enough about this experience. The team supported us through every step and Sam was patient, supportive and highly professional. The team secured us the most wonderful tenants within the perfect time frame. Thank you Lisa, Igor, Sam, Ana and team! It was a delight to work with you.

Catherine · 13 June 2022

★★★★★ 5/5

Google

We just purchased our very first property, after renting all our lives, with the help of Carter Jonas and Leo Goodman-Jones (who were the seller's agents). Leo was efficient, clear, and helped us (and the seller) through to completion.

Petra · 5 August 2024

★★★★★ 5/5

Trustpilot

As a buyer

As a buyer, I had a really positive experience working with Fred at Carter Jonas throughout the entire process and will not hesitate to go back to him/them should I sell in the future.

Jamie · 27 March 2026

★★★★★ 5/5

Google

Interacted with Cater Jonas, and Leo Goodman-Jones in particular, who acted in behalf of the seller. Had a great experience with Leo being very accommodating and helpful in making the transaction very smooth.

Kieran · 2 April 2026

★★★★★ 5/5

Trustpilot

Carter Jonas property sales

Interacted with Cater Jonas, and Leo Goodman-Jones in particular, who acted in behalf of the seller. Had a great experience with Leo being very accommodating and helpful in making the transaction very smooth.

Kieran · 1 April 2026