Carter Jonas London reviews

★★★★★ 1/5

Trustpilot

A lax attitude and a fluid application of the law. Avoid.

I have a property and am due to renew the contract with the tenant in June. The tenant has requested that they pay 12 months in advance as they are unable to provide work references in the UK. We also have a 12 month fixed term contract due for renewal in June. I asked if this was still possible, given the new renters legislation and was assured by the branch that it was. That was a month ago. Yesterday I pushed back and requested that they double check with their legal team and, of course it will not be legal to receive 12 months rent in advance from May 1st. If I hadn’t checked, it would have been June before I was made aware. This comes after the managing agent also instructed the tenant to open my mail when I suspected that something may have been missed by the mail forwarding service. She instructed the tenant to open my PERSONAL mail, rather than apologise to the tenants for any inconvenience and then forward it onto me as I had requested her to do. She then denied that she had done this, despite having copied me into the email chain where she did it and then offered no apology for breaking the law. All in all disgraceful, with a lax attitude to landlords and a rather fluid relationship with the law.

Laura · 23 April 2026

★★★★★ 5/5

Google

It’s been an absolute pleasure to work with Mr. Leo Goodman for the purchase of our new property. Thanks to him - the process was literally seamless! He is a great professional with very strong accountability, utmost attention to detail, strong responsiveness, invaluable expertise and last but not least wonderful communication skills. He even recommended us a surveyor working in this area which significantly helped us to speed up the process. Thank you so much Leo for everything. I wish you all the best in your future career.

Asli · 27 November 2025

★★★★★ 5/5

Google

Wonderful, kind, attentive, responsive, knowledgeable , informed, intuitive and dedicated. As a seller you can rest assured that your best interests will be served. From listing to sale, I had that same feeling one has with family members, total confidence that the team had my back at all times. Their guidance, their honesty and pragmatic advice was just what we needed. No sales schmooze, just good people doing a great job. Mandy Jacobs is a star and was F U N to work with. I'll have to buy another house just as an excuse to deal with Carter Jonas again, as it was a real pleasure.

James · 28 October 2025

★★★★★ 5/5

Trustpilot

If you want impeccable service come to Carter Jonas!

I spoke to a number of agents and it was clear that Rupert at Carter Jonas was by far the most personable, efficient and supportive. He was brilliant throughout the whole process, and even though he stood to gain a small commission, he treated me as a valuable and important client. I couldn't recommend Rupert and Carter Jonas more highlyl

Alix · 20 January 2026

★★★★★ 5/5

Google

Igor, Tess and the team have looked after our family property for years. They took time at the start to help vet the tenants and have been with us every step of the way advising on the market and helping us with queries. Always a pleasure to deal with and we thoroughly recommend the office for a very professional and friendly service.

Joanna · 20 December 2025

★★★★★ 5/5

Google

We had a great experience working with Leo during our recent purchase. He was professional, proactive, and kept the communication flowing smoothly from start to finish. Highly recommend Leo and the Carter Jonas team for anyone looking for a seamless move!

Rishabh · 9 April 2026

★★★★★ 1/5

Trustpilot

Apathetic

Unfortunately I live in an owned property next to a rental property managed by this agent. In 17 years of owning my property every single tenant has caused me problems, the present ones are the worst yet. In the 15 months they have lived there they have received a letter from Environmental Health requesting they be considerate to neighbours (loud bass music in house and garden) had 2 visits by police and were finally served A Community Protection Warning (which they have breached)

Anon · 22 May 2026

★★★★★ 2/5

Trustpilot

Tenants are not treated as 'customers' in my experience.

I'd be positive if I could be, but I feel like a cash cow and not a customer. The previous agents engaged me in rent reviews, I felt like a valued tenant to them and the owner. For reasons I don't know, they were ousted by Carter Jonas last year 'and then the problems started'. 18% rise last year! These agents just assert rises. They set other houses at a high rent, then point AT THEIR OWN HOUSES to argue the prices have gone up. I sent a reply to their rent proposal this year, they claimed my proposal did 'not comply with tenancy law'. They admit market rate for my house last year has come down (the ONS data says so, too), yet they want more rent from me. 'Go figure' ! They like to assert things and don't seem to like you challenging them. Maybe they think the tenants work for them? They aggressively push rental prices for sitting tenants that my neighbours felt they had to leave, and the owner lost thousands when Carter Jonas could not find any renters at the price they were asking, so had to drop the rate again! What a waste. If they'd just had sensible rises, the owner would have ended up with more money and happy tenants!

Donald · 20 May 2026

★★★★★ 5/5

Trustpilot

Ben Glendewar

Ben Glendewar was excellent in managing our property and in organising the departure of our tenants when we decided to sell the house. He kept me in the loop all the time - he has excellent communication skills, and dealt expertly with all the departure details such as deposits etc.

Helen · 15 December 2025

★★★★★ 5/5

Trustpilot

Smooth and Hassle‑Free Experience from Start to Finish

I had a great experience throughout the entire process, from the initial search right through to moving into the apartment. All the executives were highly professional while also being extremely helpful. The agreement signing and handover of keys were completely hassle-free. They also supported me with raising name‑change requests with the local council and energy providers. The team was always available at the agreed times and responded promptly to all my queries. Overall, the experience was smooth and very well managed.

Sushant · 28 April 2026

★★★★★ 5/5

Trustpilot

Superb start to finish service.

From start to finish Carter Jonas were helpful, proactive and friendly in helping us sell our late fathers property. Whlist the property is in a lovely setting it requires a lot of work to bring it up to todays standards. It was also once part of a large country estate and there were various issues with regard to shared facilities and access rights. CJ halped guide us through the process and came up with proactive suggestions on addressing those sticking points. If their lead agent was away for any reason someone immediately stepped in and ensure progress was not interupted.

Mr · 12 April 2026

★★★★★ 5/5

Trustpilot

Andrew was exceptional in dealing with…

Andrew was exceptional in dealing with both our sale and potential purchase of an apartment (he was the agent for both parties). He could not have done more to try to bring both sale and purchase to a successful conclusion. Great job Andrew and Carter Jonas

Alan · 9 December 2025

★★★★★ 5/5

Trustpilot

Thank you Sue Linfoot @ Carter Jonas

Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.

T · 9 December 2025

★★★★★ 5/5

Trustpilot

Great service

Despite being worried about finding a flat in London in the current state of the housing market, CJ made it easy for us to view the flat, did not pressure us to make an offer which made us feel comfortable, and when we did decide to make an offer they, especially Sam, were helpful in letting us know next steps. I also emailed several times with loads and loads of questions which were all answered quickly and with clarity which made me feel better about the whole process.

Emma · 8 October 2024

★★★★★ 5/5

Google

Carter Jonas have done a very professional job from start to finish. They moved quickly at the beginning with great photos and marketing, which led to us accepting an offer within 2 weeks of going to market. Leo has been a fantastic point of contact throughout, calm and level headed, which is often needed with these types of transactions to get the deal over the line. Would highly recommend working with Leo and the rest of the Carter Jonas team.

Peter · 4 October 2024

★★★★★ 5/5

Google

Recently, my family moved from Canada to UK. It was very stressful time finding a new home in Uk for the first time but all members that I worked with at Carter Jonas were very supportive and informative. I worked with Sam, Igor and Phoenix at Carter Jonas. They were very helpful, professional and supportive for finding our first home in London. We are really happy working with them and would definitely recommend to my friends! 🙏

Yeji · 13 November 2024

★★★★★ 5/5

Google

Had very positive help and advice from Carter Jonas : trying to sell in a difficult uncertain period - dropped my selling price after an initial attempt at what might have worked if I’d waited 8 months to a year. I had good feedback first of all from Wayland and then his team - and particularly Leo Goodman-Jones who helped me through the difficult period of cash buyer who was simply interested in income, missing out on certain basic details of the flat because of his focus. The elderly couple who explored it before him would have been my preferred buyer but alas they fell through. Leo was a solid connection through all that and I’m happy that I went with them and with him. Thank you Leo. :-) Nigel

Nigel · 25 September 2024

★★★★★ 5/5

Trustpilot

Highly impressed by proactive and diligent Fulham sales team

We recently sold our property through Carter Jonas Fulham and were highly impressed by the proactive and diligent Fulham sales team. We had our heart set on a property and got it under offer. We then instructed Carter Jonas in the hope we could sell our place in time - they swung into action and got it on the market a few days later. It was sold one week after that, following well over twenty viewings and several very good offers. We are now living in our dream home, thanks to Wayland and the team at Carter Jonas Fulham working right to completion to make sure our sale moved forwards. We really benefited from the local knowledge, years of experience, professional approach and integrity shown by this estate agent and would highly recommend them.

Rosie · 16 September 2024

★★★★★ 1/5

Trustpilot

Renters beware

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.

Claire · 6 March 2026

★★★★★ 5/5

Trustpilot

We have been working with Carter Jonas…

We have been working with Carter Jonas in Fulham (their office is at 361 Fulham Palace Rd) for over 5 years. Igor Simonov leads the team and Sam Jarvis helps us daily. They are very professional and very helpful. Very important for all landlords - and tenants as well for that matter - they are honest and trustworthy. Over the years we dealt with other estate agents, and were pretty much often discontent. I would highly recommend working with Carter Jonas, Sam, Igor and his team.

Luigi · 11 September 2024

★★★★★ 5/5

Google

I can't recommend Leo @ Carter Jonas highly enough. We recently sold our 4 bedroom house in Fulham using Leo who was fantastic throughout. He provided thoughtful and helpful advice and helped navigate a smooth sale process with exchange in under five weeks. He was responsive, honest and informative - strongly recommend!

Vicky · 16 July 2025

★★★★★ 5/5

Trustpilot

Huge thanks to Sam Jarvis

What a great agency ! We recently rented our dream flat and Sam was amazing in helping us find the right place for us. One of my best experiences with renting in London. Sam was so kind and understood exactly what we were looking for, accompanied us through the process and was on top of everything to make sure we found the right place and that the process for us was smooth and transparent. 100% recommend working with him to find your next home if you want to make sure you find the best !

Alicia · 10 May 2024

★★★★★ 5/5

Google

Amazing experience throughout! Madeleine is a superstar, prompt replies and always keen to help. James and Shatoo were fantastic, accommodating viewings and going the extra mile when I asked for a video of the property! Keep up the great work!

Tatiana · 28 October 2025

★★★★★ 5/5

Trustpilot

Really great service

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

Archie · 9 February 2026