Trusted Agent profile · London
★★★★★
668 reviews across 2 platforms
361 Fulham Palace Road, London, SW6 6TA
Carter Jonas's office in London, at 361 Fulham Palace Road, is rated 4.4 out of 5 across 668 reviews on two platforms, including 208 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe team has helped me greatly to look and find the perfect property. Thank you to Igor and Maddie!
Hi Simon, thank you for your review. It's great to hear that Igor and Maddie were able to find the perfect property for you! Please do not heistate to contact us if there's anything else that we can help you with.
5/5
TrustpilotExcellent Service from Carter Jonas Fulham
I have recently rented a flat in London through Carter Jonas in Fulham. The team is very professional, helpful, and timely. Sam Jarvis was extremely supportive and very professional from day 1 when I was doing the viewing to the moment that I got the keys to the house and even after, and also Anamaria Jerkovic in Fulham. The team is very quick to reply to any questions or solve any queries. They both and the team in Carter Jonas Fulham are excellent. I highly recommend them.
Hi Mohammed, thank you for your review for our Fulham team. We're so pleased to hear that your rental experience with us has been so positive. Please don't hesitate to let us know if we can help you further with anything.
5/5
TrustpilotWe recently rented our cottage and Sam…
We recently rented our cottage and Sam was amazing in helping us find the right tenants. We wanted the right tenants to look after our cottage and in turn we want our tenants to feel at home. Sam did a great job and totally over delivered and under promised. Could not have been a better experience.
Hi Sandy, thank you for your review. It's so good to hear that Sam provided you with such a great experience in finding the right tenants for your property, and vice versa! Please do not hesitate to contact us if you need anything at all.
5/5
TrustpilotWe could not be happier with the…
We could not be happier with the service we received from Carter Jonas. Andrew especially should be mentioned, his communication, flexibility and openness made the process as simple as it could have been.
Hello, thank you for your review. We are pleased to hear that you are so happy with the service provided to you by Andrew. Please do let us know if you need anything else at all.
5/5
GoogleWe recently sold our house in Fulham and were very impressed with the service we received from Carter Jonas, with a special mention to Mandy Jacobs. …
Hi Ant, thank you for your review. It's great to hear that you were so happy with the service provided to you by Mandy and our Sales team in Fulham. Please do not hesitate to get in touch if there's anything else that we can help you with.
5/5
TrustpilotSam Jarvis
Sam Jarvis was brilliant in the acquisition of the rental for our 2 bed property in Fulham. We wouldn't be living where we are now if he wasn't as quick and efficient with his email replies, always giving us in depth and great answers for any questions we had regarding the property. Naturally, renting somewhere for the first time in London was a tough experience, but having an agent like Sam who was extremely helpful and understanding with his replies made the process so much easier. Couldn't recommend more :)
1/5
TrustpilotRidiculous "New Renovation" expectations for an aging property - Beware
I lived in a property managed by this agency for 2.5 years. The house itself was quite old, with aged facilities that had clearly seen many years of use before I moved in. However, the biggest issue arose during the checkout process.
Hi Wilson, we’re sorry that you were dissatisfied with your check-out. That isn’t the experience we want anyone to have with Carter Jonas. Providing a professional and fair service to tenants and landlords is extremely important to us across all our services. Our check-out process relies on the agreed check-in inventory, taking into account the overall condition of the property at the start of the tenancy as well as expected wear and tear. We recognise disagreements can arise which is why we fully support the independent adjudication process as a fair and impartial way to resolve such matters, and we always respect the outcome. Thank you for taking the time to leave the review.
5/5
TrustpilotFantastic
Really impressed with Carter Jonas! We have dealt with many estate agents over the past couple of months and Carter Jonas were by far the best. Fiona was friendly, informative and knowledgeable and really helped our process move along easily and efficiently. Would highly reccomend Fiona and the team at Carter Jonas, thank you!
Hi Jodie, thank you for your review. We are so pleased to hear that Fiona helped to make your process run as smoothly as possible during your time with us. Please do let us know if there's anything else that we can do for you.
5/5
GoogleI had a fantastic experience with this estate agent during the sale of my house. From start to finish, their communication was excellent - always keeping me informed, responding quickly to any questions, and making the whole process feel smooth and stress-free. They were professional, approachable, and clearly very knowledgeable, which gave me real confidence at every stage. Nothing ever felt like too much trouble, and they were always there to offer guidance whenever something came up. I would highly recommend them to anyone looking to sell their property.
5/5
TrustpilotCarter Jonas Fulham Branch recently…
Carter Jonas Fulham Branch recently assisted me in marketing my Fulham Flat for rental purpose. Special thanks to Sam Jarvis and rest of the team who have been very helpful and kept me informed throughout. Sam also extended extra help to me in preparing the flat for the tenancy. Thank you
Hi Khurram, thank you for your review. We are so pleased to hear that you felt so supported by our Lettings team in Fulham when trying to rent your flat! Please do not hesitate to get in touch if your need anything at all.
5/5
GoogleWe have recently sold our family house of nearly 30 years in Fulham’s Alphabet Streets through Carter Jonas. We had previously dealt with Wayland Ward-Smith when the office was Sullivan Thomas, when selling my late mother’s flat in the same area. We have dealt with a fair number of agents over the years and there can be no doubt that Wayland and his team are the most professional that we have come across. Throughout the process we have had good communication with the office, viewings were handled well. We were fortunate in having a number of offers for the property and Wayland and Mandy undertook due diligence and assisted wisely in enabling us to pick the picking the best offer. Definitely would recommend.
Hello Andrew, thank you the positive feedback. Our team are always pleased to hear how well we have supported our clients. We are happy to have helped!
5/5
GoogleI have been using Carter Jonas rental services for many years, and they have just sold my flat. Igor and Leo are wonderful to deal with, professional, friendly, smart and tenacious. I wouldn't hesitate to recommend Carter Jonas, and Igor and Leo in particular.
Hi Kim, thank you for your review. It's great to hear that you have had such a positive experience with both our Lettings and Sales teams in our Bishops Park office. Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotExceptional Service
My partner and myself recently purchased our new home through Carter Jonas. Andrew and David did everything they could to make our purchase of our new home so easy. Phone calls were answered promptly and questions answered quickly. We were both very impressed with their efficiency, professionalism and high quality of service. Our whole process was stress free and professional. Thank you to Andrew and the team!We would definitely recommend Carter Jonas to anyone without hesitation!
Hi Tina, thank you for your review for Andrew, David and their team. We're delighted to have been able to help you to secure your new home - we hope you enjoy it! Please don't hesitate to contact us if there's anything else we can help you with in the future.
1/5
TrustpilotThree months to return deposit with no action until landlord intervened
We had a very poor experience with Carter Jonas regarding the return of our deposit. It took over three months to be refunded despite repeated email assurances that “instructions had been given to the holding account” to process payment.
Hi Kate, we are sorry to read that your experience did not meet expectations and we appreciate your feedback. We always aim to ensure our tenants feel supported and for any issues to be addressed in a timely manner. If you would like to discuss your concerns in more detail, please feel free to contact us at feedback@carterjonas.co.uk and a member of our team will be happy to look into this further with you. Thank you.
5/5
TrustpilotGreat Experience with Carter Jonas Fulham Palace Road
We have recently sold our family house of nearly 30 years in Fulham’s Alphabet Streets through Carter Jonas. We had previously dealt with Wayland Ward-Smith when the office was Sullivan Thomas, when selling my late mother’s flat in the same area.We have dealt with a fair number of agents over the years and there can be no doubt that Wayland and his team are the most professional that we have come across. Throughout the process we have had good communication with the office, viewings were handled well. We were fortunate in having a number of offers for the property and Wayland and Mandy undertook due diligence and assisted wisely in enabling us to pick the picking the best offer.Definitely would recommend.
Hello Andrew, thank you the positive feedback. Our team are always pleased to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotExcellent service
I instructed Carter Jonas' South Kensington & Knightsbridge office to rent out my mother's flat and manage the tenancy. After some damp issues arose, I had to work closely with the property management team, in particular Lara Thake, to have works done to then re-let the property. Lara was highly efficient and without her we would still be haemorrhaging money and not getting anywhere. Now we have new tenants going in to our newly decorated flat (after only three days on the market) and all damp issues are resolved thanks to Lara and her team.The residential property management team at Carter Jonas are worth their weight in gold and will only get the best possible results for you, whilst ensuring you are looked after, as well as your property. I could not recommend Carter Jonas more.
Hello Katherine, thank you for taking the time to leave us some feedback. We pride ourselves in making an often complicated process simple for our clients. We are happy to have helped!
2/5
TrustpilotAgent was polite and well spoken but we…
Agent was polite and well spoken but we were completely misled on a property that we fell in love with. We were not informed that the sewage comprised a cesspit which under current environmental law is illegal. The owner would not take responsibility, provided a fake quote for a septic tank and then the wrong percolation test. We spent £1400 to have it professionally looked into to find that it would cost £23k to put right. We still wanted to go ahead mainly because of the location being close to our grandchildren and the little cottage which we felt was ideal for downsizing. The”pastureland” is waste land and accommodates the overflowing sewage from the house.It is riddled with horsetail , underneath, the owner disclosed later “might be” a mine. We still wanted it! We had offered £20k over the exacting price we had the cash ready and were willing and able to spend out on making good the land. Once the drainage issue was sorted, we arranged a house survey at which point the vendor pulled the plug, he was bullying us into going ahead with solicitor, searches etc before the house survey was done. Our solicitor had firmly advised us not to spend any more money until the house survey was done. I feel Carter Jonas colluded with a cover up, failed to disclose the issues with the sewage and the adjoining land and we now wonder why were we being cornered? A very upsetting experience all in all and a great loss of time and money for us.
5/5
GoogleI cannot recommend Carter Jonas and specifically our rental agent Adriana Preile enough. It can be stressful finding a rental property in London, but Adriana made the process so easy. She found exactly what we were looking for and was available to answer my questions any time of day.
Hi Rain, thank you for your review. We are so pleased to hear that Adriana has made your rental search as stress-free as possible. We hope you are enjoying your new home!
4/5
TrustpilotMarina Kimpton from Carter Jonas (London)
Marina Kimpton from Carter Jonas recently helped us search for a property to let in Central London. While we didn't conclude a contract with Marina, she was always resourceful, reactive, friendly and available during our search. We highly recommend working with her!
Hi Elisabeth, thank you for your review. It's great to hear that you received such a friendly service from Marina. Please do not hesitate to get in touch if there's anything we can do for you in the future.
5/5
TrustpilotFantastic letting agents
Fantastic letting agents! Work with these guys on many property rentals of all shapes and sizes including developments which are newly complete and brought to the market. The service is friendly and the delivery is spot on each and every time. Would highly recommend Carter Jonas and enjoy working with David, Grace and the whole team.
Hi Vincent, thank you for your review. We are so pleased to hear that you have received such a friendly service from David, Grace and the team. Please do not hesitate to contact us if you need anything else at all.
5/5
TrustpilotA good service.
When there are problems with my buy-to-let property they have been sorted properly by, particularly Jessica, in Lettings. I have been in this market for over forty years and therefore have a wealth of experience to base my judgement on.
5/5
TrustpilotOutstanding service in South Kensington & Knightsbridge
We recently let our newly refurbished two bedroom flat with the help of the wonderful team in the South Kensington & Knightsbridge office. Lajla and her team were amazing at every step. Victoria was a joy to work with and took the time to get a real understanding of our personal situation and the property itself, paying particular attention to our concerns from prior difficult tenancies. She was incredibly efficient and presented us with a selection of possible tenants that perfectly matched our requirements in less than 10 days! The paperwork was arranged swiftly and all the required admin was made completely stress free for us. We are absolutely thrilled with our new tenants and delighted with how smooth and painless the process was. We have used other agencies before but will now always come directly to Lajla and Victoria - most highly recommended!
Hello, thank you for taking the time to write us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotCarter Jonas were professional and…
Carter Jonas were professional and helpful throughout the process. Communication was clear, and they were always willing to answer questions and provide assistance when needed. Overall, a positive experience and good customer service.
Hi Abdul, thank you for your review. It's great to hear that you received such a professional and helpful service throughout your time with us. Please do not hesitate to contact us if there's anything else we can help you with.
5/5
TrustpilotFulham Branch, Igor Simonov and his team
Any landlord knows how hard it is to find a good estate agent who actually cares about your property and your business. I have been dealing with Fulham branch of Carter Jonas at 361 Fulham Palace Rd for a few years now. Igor Simonov and his team have always offered an outstanding service. Our property has always been let very quickly. Transitions between tenants are seamless, and everybody in Igor's team is prompt, polite and extremely helpful. They really look after their clients' interest.
Hello Sue, thank you for taking the time to leave us some feedback. We pride ourselves in supporting our clients the best way we can. We look forward to working with you in the future.
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Yes. In The Trusted Agent 2026 awards: Carter Jonas, London won Trusted Agent.
