Carter Jonas London reviews

★★★★★ 5/5

Trustpilot

Izzie was extremely helpful when we…

Izzie was extremely helpful when we were looking for a rental property due to building works taking place in our house. Within two weeks she had sorted a local property for us. The whole process was super smooth and hassle free. Thank you!

Pamhotmail.com · 1 December 2023

★★★★★ 5/5

Google

I've had the pleasure of working with Carter Jonas (lettings department) for 4+ years now. The service they provide is outstanding. From our very first meeting to working with the team now, they've continue to maintain a 5-star service.....super efficient and professional at all times, and always with a smile!

Annette · 16 August 2025

★★★★★ 5/5

Trustpilot

A very happy customer

A very happy customer! Julia Wilson found my perfect house in a matter of weeks, I thought it would take up to a year and then finally my present house was sold, after some anxious time on my part, but Julia was always upbeat and positive and finally the sale went through very quickly so all is well and Julia did a great job.

Gillian · 12 October 2021

★★★★★ 1/5

Trustpilot

I don’t know were to start this is the…

I don’t know were to start this is the worse company I have ever dealt with they stuffed me into a property that wasn’t habitable Tommy and his staff were horrendous they said they was managing the rental property then changed there minds the landlords said the company was managing it but cárter Jonás then said they landlord was managing it there were loads off jobs not Finnish my 6 months was hell never never will I use this company the also talk down to you as if they are better than you please please be aware most off there reviews are fake it’s not surprising the got shut down there are a desgrace

Mr · 27 June 2024

★★★★★ 5/5

Google

Although I did not end up signing a contract for this property, I felt I had to leave a review to recommend Carter Jonas to anyone looking to rent in West London. I was shown this property by the lovely Adriana whose genuine care, enthusiasm, and attentiveness was incredibly refreshing. I have been living in London for six years and have dealt with a lot of letting agents during this time. Whereas most are rushed and, on occasion, pushy, Adriana took her time to ensure all my needs were met. She patiently answered all my questions about the property and the area in detail, even anticipating some of my queries which gave me the impression she really listened, which is rare. What really pushed me to leave this review though is how she managed to make my move feel like an exciting opportunity to build a home as opposed to a stressful nightmare. I will definitely be reaching out to Carter Jonas again when I move in the future. Highly recommended.

Samuel · 27 June 2024

★★★★★ 5/5

Google

My boyfriend and I have recently rented a flat in Fulham through Carter Jonas. The entire team was amazing - extremely helpful and professional! A special thank you to Sam Jarvis for providing great support and making the process incredibly smooth. We are loving the flat!

Valentina · 17 August 2023

★★★★★ 5/5

Google

Big thank you to Leo for helping us to secure the perfect flat for my parents. He was professional and helpful throughout the transaction and the first to congratulate us on completion! Many thanks Leo.

Vincent · 13 April 2024

★★★★★ 5/5

Trustpilot

I rented a property managed by Carter…

I rented a property managed by Carter Jonas in Milton Keynes for 3 years. Never had any major issues and Maddy has been very helpful and responsive to any queries or issues that I've ever raised. I would thoroughly recommend Carter Jonas as a renter to anyone that wants a smooth and professional renting experience.

Abdul · 19 October 2022

★★★★★ 5/5

Google

I haven't had many great experiences with realtors, however, Carter Jonas are a class above. Incredible service from Madeline and James in helping us with our rental. Couldn't speak more highly of the team. Thank you to the whole office in Fulham!

Jesse · 16 October 2025

★★★★★ 5/5

Google

We recently bought a house through Carter Jonas and Leo was a dream to deal with: responsive and efficient, flexible and very helpful in sharing his knowledge of and contacts in the area.

Sandrine · 13 May 2024

★★★★★ 5/5

Google

I had a great experience here. Sam J. specifically, went out of his way, even post-working hours to ensure that my needs were met and that I knew what was going on at all times. Highly recommend.

Sofia · 27 November 2025

★★★★★ 5/5

Trustpilot

Excellent advice and service

Andrew Maddock gave excellent advice and service throughout, and we very much appreciated his regular phone calls and updates. We strongly recommend him and the whole team at Carter Jonas.

Fiona · 19 September 2026

★★★★★ 5/5

Trustpilot

fantastic team

A great team, experienced, courteous, energetic, motivated, knowledgeable, reliable

DACRE · 5 July 2026

★★★★★ 5/5

Trustpilot

Highly reliable and commited team

For the third time within 5 years, we have been looking for a flat here in Fulham and we had this time a very positive experience thanks to Sam and his colleagues that from the very beginning have demonstrated competency, efficiency and reliability. So simple when you connect to the right people.

Emmanuel · 29 November 2022

★★★★★ 5/5

Trustpilot

Cater Jonas is excellent!

Cater Jonas is excellent!We are a family from Hong Kong.It is very stressful for the whole process of relocation, especially finding a new place to live.Monika Vickers is a wonderful girl.She gave me a lot of support and information on every single step.She is amazing and always show me the professionalism.Thank you Monika👍

Miss · 22 October 2022

★★★★★ 5/5

Google

We recently sold our property in London through Carter Jonas On Fulham Palace Road. Wayland and Mandy at Carter Jonas were knowledgeable, professional, and always on hand to answer any queries. We chose Carter Jonas because we liked Wayland and Mandy from the beginning and their calm and approachable manner best suited us, and they kept us well informed throughout the process. We would highly recommend them if you are selling a property in Fulham.

Thomas · 27 July 2024

★★★★★ 5/5

Trustpilot

Great Service from Carter Jonas

I have nothing but praise for Helen and the team at Carter Jonas when I used them to sell my house. They valued the house at more than other estate agents and I sold at a great price. The transaction when through very smoothly and I would not hesitate in recommending them. Thanks!!!

M · 22 October 2024

★★★★★ 5/5

Google

Professional and reliable service. Rented out my flat through Carter Jonas, Igor and Wayland were wonderful and helped me a lot with the right advice and support. This made the whole procedure go smoothly and quickly. Thank you guys, the tenant is still paying :)

Shaya · 13 June 2023

★★★★★ 5/5

Trustpilot

Great experience!

Finding a flat to rent in South West London is not easy and I have been very lucky to meet Sam Jarvis from Carter Jonas Fulham Palace office. His professionalism and his follow up during the process have been fantastic. I definitely recommend him if you are looking for your next home!

A · 10 October 2022

★★★★★ 5/5

Trustpilot

Helpfully referred by a friend

Heard about Carter Jonas in Mayfair through a friend of a friend - as is usually the case!Referred straight to Charlotte and the recomendation did not disappoint - we had a seamless sale from start to finish. Charlotte and the team managed all stakeholders expectations well and kept us well-informed throughout.Already recommended to my friends in London’s looking to move home.

Paolo · 2 June 2021

★★★★★ 5/5

Trustpilot

Absolutely brilliant service from start to finish.

Absolutely brilliant service from start to finish. Catherine Dewar and her team were in constant contact via all updates which were extremely useful and telephone calls.Would highly recommend them and will definitely be using them if ever I need to move in the future.Ivan Kutepov

Ivan · 12 May 2023

★★★★★ 5/5

Google

Great team at Carter Jonas Bishops Park. They helped us rent out our flat in no time. Communication has been very good throughout the process and the team has been extremely kind and helpful - would recommend.

Morel · 28 October 2025

★★★★★ 1/5

Trustpilot

Good luck getting anything back from deposit.

Agency staff themselves polite. Company policy to use unpleasant tactics to take money. Any unreasonable excuse to keep deposit. They demand a cleaning company be used at end of tenancy -tenant has to pay. My flat was well looked after and left in good condition. They took another £100 off deposit, claiming leaves needed sweeping out of the back garden. The trees had needed trimming in the garden, property inspector advised they do this, it was never done. When I moved in, the place was not clean. Living room blind filthy, covered in squashed insects, bathroom light-pull was black with dirt, landlords refused to replace/clean either. Never had this experience with any other agency, always had deposit repaid before.

Mat · 19 March 2024

★★★★★ 5/5

Trustpilot

Exemplary Estate Management: 14 Years of Personalized Care and Outstanding Service

My uncle has been entrusting Carter Jonas in Kensington and Chelsea with the management of his property, for over 14 years now, and I couldn't be more impressed with their exceptional service. My uncle lived abroad and have always felt he was in good hands, and that Carter Jonas have consistently exceeded his expectations year after year.Lara and Lajla have been instrumental in ensuring the smooth management of the property, providing unparalleled support and guidance throughout his journey with them. Their professionalism, attention to detail, and dedication have truly set them apart.In particular, I would like to commend Lajla for her outstanding support, especially during a challenging time following the passing of my uncle. She not only demonstrated a deep understanding of our situation but also showed genuine care and empathy towards our needs.Recently, we encountered an unexpected issue with the reimbursement of the rent deposit to the tenant, which was caused by the DPS. Lajla took it upon herself to personally handle the matter, going above and beyond to resolve it swiftly and effectively. Her proactive approach and commitment to resolving issues promptly are truly commendable.Carter Jonas in Kensington and Chelsea, through the exceptional efforts of Lara and Lajla, as well as their whole team, has consistently delivered outstanding service, making them an invaluable partner in managing my uncle’s property. I wholeheartedly recommend Carter Jonas to anyone seeking reliable and professional estate management services in Kensington and Chelsea. Thank you for 14 years of excellence, and here's to many more years of continued partnership!

Drailton · 19 March 2024