Trusted Agent profile · London
★★★★★
685 reviews across 2 platforms
361 Fulham Palace Road, London, SW6 6TA
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 361 Fulham Palace Road, is rated 4.4 out of 5 across 685 reviews on two platforms, including 208 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleI have to say I was highly impressed with Kate, the whole experience and process was faultless. Thank you so much Kate. I will certainly recommend you highly.PositiveProfessionalism
Hello Colin, thank you for writing us a review. Our team are always pleased to hear how well we have supported our clients. Do not hesitate to contact us for anything else in the future.
5/5
TrustpilotAmazing team.
Naomi at Carter Jonas has been amazing, it was a massive hurdle for me with selling and then renting and extremely stressful on the selling end (with a different agent I must add) but she made it quite easy for me as I haven't rented for about 18 years. The whole experience with Carter Jonas has been great and I would highly recommend using them if you can.
Hi Lottie, thank you for your review. We are so pleased to hear that you are so happy with the service provided to you by Naomi. Please do get in touch if there's anything else we can help you with at all.
1/5
TrustpilotAvoid they treated me appalingly
I had a disgusting experience selling my house through Carter Jonas.Despite teliing them I wanted to keep my sale private to my neighbours, one month before my move they went round each house in my close, (apart from mine) with a A4 sheet of paper advertising a photo of my home and letting people know they had sold it, therefore disrespecting my need for privacy.Worst company i have ever had the misfortune to use.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotSeamless purchase transaction
The purchase of our home was professionally handled. From the initial call, the viewing, and then to the days after we got the keys we were dealt like a partner and the team at the branch handling the sale of the property provided the patience and knowledge with their vested experience to support us on the entire journey of the process. Well done to Ed and the team - they are heads and shoulders ahead of the other local agents by a long margin.
Hello Darian, thank you for taking the time to leave us such lovely feedback. We pride ourselves in making a complicated process simple for our clients. We are happy to have helped!
5/5
TrustpilotProfessional & friendly service
Professional & friendly service. Sam Jarvis kept us abreast of all developments in real time and understood our needs very well. Well done Sam Jarvis & Carter Jonas Team.
Hi Shaun, thank you writing us some feedback. We prioritise keeping our clients well informed of every step in their experience of Carter Jonas. Do not hesitate to contact us in the future.
1/5
TrustpilotAvoid
I used a "partner" at Carter Jonas as a valuer for a statutory lease extension for a property that I own. The individual concerned wrote an initial valuation report in which I found (after spending ten minutes reading it) several mistakes. He was rather reticent to correct them, but did so after a bit of argument. I also had to argue with him in order to get him to lower the valuation estimate, which is clearly in the interest of the client in contracts such as this. During these discussions he said at one point "a few hundred pounds here or there doesn't make any difference." Well, maybe it doesn't matter to him because it's not his money, but it clearly matters to the client! I was not very pleased by his attitude overall, and his work (which is routine at best) was expensive, and careless. Would definitely not use Carter Jonas again.
Hi S M, I'm sorry you did not have a positive experience with Carter Jonas regarding your valuation. We pride ourselves on being transparent and attentive to our clients, and would like to look in to what happened in this particular instance. Please could you send across some more information (including the branch you contacted) to feedback@carterjonas.co.uk so we can look in to this for you?
4/5
GoogleLeo secured a buyer on the first few days of the property going to market. Despite the lengthy conveyance process he remained supportive and informative until the end.
Hi Jane, thank you for your review. It's great to hear that you received such a supportive and informative service from Leo. Please do let us know if there's anything else we can do for you.
5/5
GoogleKate was very helpful and responsive throughout the process. She answered all of our questions, supporting us in every step. Thank you for all of your help.
Hello Elisabetta, thank you for leaving us some feedback. We are happy to have helped! Do not hesitate to contact us in the future.
5/5
GoogleI would recommend carter Jonas to anyone looking to move , Kate was very helpful and friendly the whole process making the move easy and stress free.
Hi Annabel, thank you for taking the time to leave us a review. Do not hesitate to contact us in the future.
5/5
GoogleSuch a nice team, helped me find the perfect flat.
Hi Dori, thank you for your review - we are so pleased that our team was able to find the perfect flat for you!
5/5
TrustpilotIgor has let our properties for several…
Igor has let our properties for several years and out of all agents I’ve dealt with in 20 years, Igor and his team have been diligent, efficient and proactive. 5* service
Hello Raphael, thank you for taking the time to write a review for us. Our team are always happy to hear how well we have supported our clients. We look forward to continue working with you.
5/5
GoogleMandy Jacobs was thorough and kept us (the buyer) updated during the entire process. She managed to straddle a fine line with openness and trust. CJ are fortunate to have her.PositiveResponsiveness, Professionalism
Hi Michael, thank you for taking the time to leave us a review. Our team are always pleased to hear from a happy client. Do not hesitate to contact us for anything else in the future.
5/5
GoogleKate and Igor worked very efficiently and effectively to help me find a wonderful flat in Fulham. The quality of their listings tend to be really good so there was no need to waste time searching endlessly any more. It's my first time renting a place so I wasnt' familiar with the process, but they patiently answered all my questions and made the whole process as smooth as possible. They've even partnered up with a really good company that dealt with transferring the utilities free of charge, which saved me a lot of time too. High recommend!PositiveResponsiveness, Quality, Professionalism, Value
Hello Irene, thank you for taking the time to write us a review. We pride ourselves on making a complicated process simple, and so our team is always happy to hear how well we supported our clients. Please do not hesitate if you need us for anything else.
5/5
TrustpilotProfessional and nice to deal with
We selected Carter Jonas to act on an executors’ sale of a flat in Bishop Mansions because of their experience of handling transactions in this complex. We were not disappointed and very pleased with the service we received from Wayland Ward-Smith and Mandy Jacobs. They showed the flat to a number of potential buyers in a very short period of time and secured an offer at the asking price. The transaction was then delayed due to challenges in obtaining Probate but we received good advice on how to manage the delay and they also kept the intended purchaser advised so that they acquired the property when formalities had been completed
Hello Richard, thank you for taking the time to leave us such positive feedback. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
GoogleCarter Jonas in Fulham is a professional operation with excellent communication at all times. Highly recommended.
Hi Steven, thank you for your review for our Fulham team. We're so pleased to hear you were happy with the level of service you were provided with. Please do let us know if there's anything else we can help you with.
5/5
GoogleThe staff at Carter Jonas are a refreshing change from the experience we have had with other agents. Very experienced and professional staff, they have deep knowledge about the area and understand the needs from the tenants. Igor, Sam and the rest of the team had great attention to detail and was great communicating with us at each step, would definitely recommend to others.
Hi Hannan, thank you for the great review! We are delighted to hear that you had such a positive experience thanks to Igor, Sam and the team. If you need anything else in the future, do not hesitate to get in contact.
5/5
TrustpilotOutstanding service from Sam and the…
Outstanding service from Sam and the team at Carter Jonas Fulham Palace Road. Highly professional and nice people too - will definitely use again
Hi Chris, thank you for your review for Sam and the Fulham team. We're so happy to have helped you on this occasion! Please don't hesitate to contact us in the future.
5/5
TrustpilotProfessional service second to none
We used Carter Jonas's Fulham branch (Wayland Ward-Smith) to sell a much loved flat in January. We have used the branch on two previous occasions and again could not fault the service. We achieved almost 10% above asking price and were impressed with the professionalism with which the transaction was handled. The communication was clear and advice was offered where needed. We unreservedly recommend the branch and will use Wayland when we next come to buy or sell property in the area.
Hello Meredith, thank you for taking the time to leave us such positive feedback. We pride ourselves in making is often a complicated process, simple for our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotSmooth process
James was very good at communicating through the whole process and easy to contact. Thanks for helping me find my first home !
Hello, thank you for your positive review. We're delighted to have been able to help you find your first home - we hope you enjoy it! Please don't hesitate to contact us if we can help you with anything else in future.
5/5
TrustpilotI would like to thank Ms Lajla Turner from the Kensington Office.
I would like to praise Ms Lajla Turner from the South Kensington office. She gave me great advice about the decor of the flat. I followed her advice and in less than two weeks she had found me a suitable tenant with almost the asking price. Ms Turner provided us with very reliable reference checks and the right tenant. She worked w/ends and even during her week's holiday and throughout was extremely constructive, courteous and helpful not only to myself but also to the tenant. A very smooth and pleasant experience!
Hello Dora, thank you for taking the time to leave us such positive feedback. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotWe used Carter Jonas to sell out flat…
We used Carter Jonas to sell out flat and they couldn't have done a better job.Wayland and Mandy were friendly, professional and got the job done.Would definitely use again, many thanks
Hello Faith, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported for our clients. We are happy to have helped!
5/5
TrustpilotThe all encompassing care and service of Carter Jonas in Barnes.
My rental property has been in the excellent care and management of Carter Jonas since 2019 .The team at Barnes have always been available to assist me with decision making and any queries that have arisen in this time .I trust their judgment and expertise in all areas .I have found them to be completely honest and straight down the line .The most important criteria to me is that they genuinely care about what is the best outcome for me as a landlord equally delivering a first rate service for the tenant.Any issues regarding the upkeep of my property are reported to me straight away, nothing is left lingering or forgotten.The tradesmen they use are fair priced and professional.I have found the team to be kind , personable and welcoming.I rest assured being with Carter Jonas.
Hello Dympna, thank you for taking the time to write us a review. We are very happy to have helped. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotGreat agency to work for
We provide Carter Jonas Bishops Park (Igor) with photos and plans and they are great to work with. They are always on the ball and communicate really well between us and also the occupants of properties making it really easy for us to get the best out of a property. Not everyone takes the time to setup with tenants or the owners of a property as well as the Bishops Park branch do. They are a pleasure to work for.
Hi James, thanks for the great star rating! We look forward to continue working with you in the future.
5/5
TrustpilotAll very easy and smoth
All very easy and smoth - Sam was excellent and the after care team to sort any minor issues have been great too
Hello - thank you for your positive review. We're so glad we have been able to make this process as smooth and simple as possible for you. Please don't hesitate to contact us in future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Carter Jonas, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
