Trusted Agent profile · London
★★★★★
685 reviews across 2 platforms
361 Fulham Palace Road, London, SW6 6TA
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 361 Fulham Palace Road, is rated 4.4 out of 5 across 685 reviews on two platforms, including 208 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you
Jessica is our property manager, she is so helpful, she solves our problems quickly. Thank you for help, we are so happy to work with you.
Hello Pelin, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients.
1/5
TrustpilotContacted this company regarding…
Contacted this company regarding marketing my business premises by online chat and emailed two different offices including head office in London with absolutely no interest five days later. Amazed at how this apparently big and brash outfit can be so useless and disinterested in a genuine enquiry.Decided to go with local company who agreed on a valuation of £650000 and agreed commission of £9000 when premises sellsIncredible to think carterjonas had no interest whatsoever.
Hi Stephen, thank you for your feedback. We are sorry to hear that our teams did not get in touch. In light of this feedback we recently conducted an audit to ensure all enquiries are routed through to the correct inboxes, and we hope this will mean no-one has a similar experience in the future.We really appreciate your feedback, and are always looking to improve our processes to create a better experience for our valued customers.
5/5
TrustpilotHighly professional and experienced…
Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been effective and pleasant. Would definitely recommend.
5/5
GoogleWayland and the team at Carter Jonas were fantastic. They helped us through every step of a tricky sale, and remained patient and professional throughout, despite many hoops being put in everyone’s paths. We could t recommend them enough, and their knowledge of Fulham is second to none. Great service all round.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe had a very good experience with Carter Jonas. Kate Stevens was very supportive and available to help throughout our path to finding a new flat in Fulham. She has also been responsive and was flexible when we had to delay our viewing due to traffic. Overall, we would highly recommend Carter Jonas.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI loved the service mainly want to say thank you to Henry who was so helpful and supportive throughout all the renting process. If you would require to rent any property i can recommend Henry as the estate agent as he is very helpful and the flat looks as he described. Thank you so much for all your effort Henry.
5/5
TrustpilotHouse sale
Excellent advice from Wayland and his super-efficient team. We put the house on the market in the middle of summer and achieved an excellent price despite the economic slow down. You really couldn't ask for more thoughtful and well-judged advice or a more friendly service from start to finish. This office has very strong local knowledge and a great work ethic.
Hi Isobel, thank you for your review for Wayland and his team. We're delighted to have been able to help you achieve an excellent price for your home. Please don't hesitate to contact us if there's anything else we can help you with in the future.
4/5
TrustpilotWe chose Carter Jonas to sell our…
We chose Carter Jonas to sell our property. Ed was excellent throughout the period. I have to say that initially wasn't impressed with the photographer that took the photos. Speaking to Ed, this was quickly resolved and another photographer was employed and the photos were so much better.Our house sold within the first week. From there everything was fairly smooth and Ed was around to help with questions and queries.
Hello Jan, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotMarina was concise and efficient in…
Marina was concise and efficient in helping me with my property search. Felt so painless compared to other experiences.
Hello, thank you for the positive feedback. We aim to make an often complicated process simple for our clients. We are happy to have helped!
1/5
TrustpilotHorrible agency
Horrible agency. They do not care about tenants at all, they fee are ridiculous and very expensive. They charge for everything. They are very tricky with tenants ( read your contacts and everything they give you to sign very careful ).They do only care about money. Consumer services is horrible. I have not met such rude people in my life, I hope never to have to use their services anymore. I was in a difficult situation (and dear I have to pay for it).They take advantage of people.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotGreat service from Carter Jonas
Great service from Carter Jonas, special mention to Maddy Peris. She is very quick at respond and always helpful.
Hello David, thank you for taking the time to leave us some feedback. We are happy to have helped!
5/5
TrustpilotCarter Jonas - You are the best!
We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a lot.
Hi Nataliya, thank you for your lovely review! We are so pleased to hear that you are receiving such a reliable service. Please do let us know if you need anything else.
5/5
GoogleVery happy with the service provided by Carter Jonas. Kate in particular was extremely helpful with our property search. Kate was very professional and friendly whilst being very quick to respond to all our queries. Kate really stood out during our search compared to other estate agents. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service from Henry and the team at Carter Jonas! They found excellent tenants for two of our properties and were extremely helpful when it came to sorting out all of the necessary administration. Clear communication, honest approach and a pleasure to deal with! Our thanks go to Igor, Georgina and Henry for all of their effort.
5/5
TrustpilotGreat experience throughout
When we were looking for an Estate agent to help us with the rental of our property we initially met a few. We chose Carter Jonas based on the efficiency and courtesy from the start of Fiona who came out to meet us and helped us out with some important understanding of our rental property from the start. We did not regret the decision.
Hi Dolly, thank you for the feedback. Our team are always please to hear how well we have supported our clients. We are happy to have helped!
1/5
TrustpilotUtter rubbish
Utter rubbish, went for a house something on my credit file at a old address which was not on credit report! refused to give holding deposit! but house is through HS2 so going to chase them for the money as these sharks act as agent!
Hi Peter, we are sorry that you have not have a positive experience with us. If you would like to provide further details of this situation to feedback@carterjonas.co.uk a member of our team will be happy to look into this further for you.
5/5
GoogleAt Hadley St James we often work with Carter Jonas and always find them to be a very efficient customer of ours - they always have the right information and we have a great working relationship with them - in particular Georgina, Igor and Henry. We hope to continue working with them for many many years!
5/5
TrustpilotHigh-quality experience with Carter Jonas
Sam and Anamaria from the Fulham location were very easy to communicate with from the outset of my partner and I looking for a flat through to our move into our new home. They supported us in every step of the way and answered any questions we had timely and effectively. My experience with Carter Jonas has been excellent, highly recommend!
Hi Diana, thank you for the lovely review about our Fulham team. Our teams are always so pleased to hear how we have supported our clients! Don't hesitate to contact us in the future.
5/5
TrustpilotA great experience with Carter Jonas to…
A great experience with Carter Jonas to find out flat in Balham. Would highly recommend them, Olivia was very helpful!
Hi Emma, thank you for taking the time to write us a review - we're very happy to have helped!
5/5
TrustpilotSuperb service - especially from Maddy
We have been with Carter Jonas for a number of years and have always received prompt, friendly service. Any issues have been resolved swiftly, and they have always been available if we've had questions. Maddy in particular (Senior Property Manager) has always been sure to look after us and take on board our requests, which is greatly appreciated!
Hi Lauren, thank you for your review highlighting the helpful service you have received from Maddy and our team. Please let us know if we can help you with anything else in the future.
1/5
TrustpilotStuck up, horrible people!!!
Terrible service. Terrible manners. Even the homeowner we loved the house of had negative opinions of the agents. We specifically drove 30 miles to speak in person having not managed to get anyone on the phone and they shuffled us out the door within 2 minutes of us arriving, and other people there (some with new-born babies who were being shunned) were all shocked at how they were treating the people who walked in.Stuck up, self-centred, snobby and clearly paid far too much and it's lead to them being far too big in their boots. Really appalling and not any way to treat people in this day and age - people we spoke to were older and 100% not up to date/living in the old ages in their approaches e.g. bordering on bullying and saying degrading comments. We were left absolutely speechless at some of their choices of words. Definitely avoid if possible. Completely shocked at how unprofessional they were. Very tempted to raise to HQ but how blatantly they were behaving stopped us as it's clearly normal for them and they must be accepted for this to happen - must be allowed from the top down! AVOID this agency!!!Chasing calls on viewings wouldn't work, emails wouldn't work, going out our way to do a "walk in" to the office didn't work... they need lessons in decorum and manners to put it frankly. A complete joke.
5/5
TrustpilotFulham
Kate was very helpful with viewings and securing us our perfect house. Very pleased with the service.
Hello Natasha, thank you for leaving us some feedback. We are happy to have helped!
5/5
TrustpilotMaddy is very friendly
Maddy is very friendly, helpful and gets the the job when needed. Easy company to deal with.
Hello Sarah, thank you for five star review. We are happy to have helped!
5/5
Trustpilotms gozde balkan
Zoltan Dudas helped us so much, with his great follow up our offer is accepted by the landlord. Even we didn't rent the apartment, the process and management of Zoltan was very professional and kind. I highly recommend Carter Jonas Fulham and Zoltan Dudas as a negotiator.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Carter Jonas, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
