Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDO NOT ISE THIS COMPANY.
DO NOT ISE THIS COMPANY.please listen to my advice, they lie all the way through their operation. I had to pull out of a house move the day I was expecting the keys to my new house with a newborn baby because of the absolute incompetence of FIONA and JESS. It totally ruined our lives. They Lied about bad credit and said we failed the checks WHEN WE DIDNT. I literally have had the worst experience I’ve ever had with estate agents and on top they lied to my guarantors. THEY LIED I promise you guys do not use this estate agents. They lie. I’ve never in my life experienced something so stressful. The day I was supposed to pick my keys up they lied about the referenceing. It passed !! I pulled out of the deal because of their incompetence. Disgraceful and the worst experience I’ve ever had. Please listen to me and do not use this estate agents
ALISTAIR · 22 March 2024
★★★★★ 5/5
GoogleProfessional, gracious and classy. Loved doing business with Carter Jonas. President Igor and vice-president Kate were supportive, with attention to details, all the way.PositiveResponsiveness, Quality, Professionalism, Value
Diego · 27 August 2021
Agent replied · 12 June 2024
Hi Diego, thank you for sharing such positive feedback, our team are always pleased to hear from a happy client.
★★★★★ 5/5
TrustpilotExceptional!
Andrew Maddock couldn’t have been more helpful throughout the purchase of our property, from initial viewing until final move in day! In fact he went beyond the call of duty, chasing up solicitors etcWe are very grateful for all the support we had from Carter Jonas as purchasers
Catherine · 18 March 2024
Agent replied · 12 June 2024
Hi Catherine, thank you for your review. It's so good to hear that Andrew provided you with such great support during your time with us. Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotAbsolutely fantastic service from start…
Absolutely fantastic service from start to finish! The whole team, at every point of the journey - from viewing, completing contracts to settling in - have been friendly, helpful and professional throughout. Highly recommend - thank you Carter Jonas Bishops Park team!
Jacob · 9 July 2024
Agent replied · 23 August 2024
Hi Jacob, thank you for taking the time to leave a review. We are delighted to hear that you have received such a fantastic service from our team in Bishops Park! Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotGreat service
David Sinclair Advice is always amazing, the knowledge that him and his team have is great. Highly recommend his services in the york area.
Dan · 9 February 2022
Agent replied · 12 June 2024
Hello Dan, thanks for the positive review. We aim to provide expert local knowledge, tailored to individual clients. We are happy to have helped!
★★★★★ 5/5
TrustpilotHouse rentals London
A big thank you to Carter Jonas for all their kind help to find my ideal London flat. In this case I dealt with their South Kensington/Knightsbridge branch, managed by Lajla.Their help was both professional and friendly - always enthusiastic. The staff was ready to listen and give sage advice, nothing seemed too much trouble. I can thoroughly recommend CJ to anyone who is serious about renting or renting out a London abode, large or small.ULLA.
Turner · 13 May 2021
Agent replied · 12 June 2024
Hello Ulla, thank you for taking the time to leave such wonderful feedback. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotNothing was too much trouble
We purchased our house through Carter Jonas. Kate McKinnon was fantastic at communicating and chasing the chain. Nothing was too much trouble. Thanks Kate!
Clayton · 26 October 2021
Agent replied · 12 June 2024
Hello Clayton, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
★★★★★ 5/5
GoogleI had a great experience with Carter Jonas in helping me find a flat. I would like to particularly thank Georgina, she really went above and beyond to keep me updated throughout the process. This was totally different to some of the poor experiences I have had in the past. I would definitely use the company again in the future. Thank you
Sophie · 13 June 2020
★★★★★ 5/5
TrustpilotThank you
Jessica is our property manager, she is so helpful, she solves our problems quickly. Thank you for help, we are so happy to work with you.
Pelin · 6 June 2021
Agent replied · 12 June 2024
Hello Pelin, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients.
★★★★★ 1/5
TrustpilotPoor communication start to finish
I’ve never known as estate agents make the process so complicated. Poor communication lies at the heart of this review but considering the business they are in, effective communication is everything. As a vendor, sales or letting, you need to consider your purchasers/tenants experience. A poor experience can result in a real loss of revenue. Go elsewhere
Fluently · 26 June 2023
Agent replied · 12 June 2024
Hello, we are sorry to read your review. If you would like to send some more details about your experience to feedback@carterjonas.co.uk, our team will be happy to look into this further for you. Thank you.
★★★★★ 1/5
TrustpilotContacted this company regarding…
Contacted this company regarding marketing my business premises by online chat and emailed two different offices including head office in London with absolutely no interest five days later. Amazed at how this apparently big and brash outfit can be so useless and disinterested in a genuine enquiry.Decided to go with local company who agreed on a valuation of £650000 and agreed commission of £9000 when premises sellsIncredible to think carterjonas had no interest whatsoever.
Stephen · 23 February 2021
Agent replied · 12 June 2024
Hi Stephen, thank you for your feedback. We are sorry to hear that our teams did not get in touch. In light of this feedback we recently conducted an audit to ensure all enquiries are routed through to the correct inboxes, and we hope this will mean no-one has a similar experience in the future.We really appreciate your feedback, and are always looking to improve our processes to create a better experience for our valued customers.
★★★★★ 5/5
TrustpilotHighly professional and experienced…
Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been effective and pleasant. Would definitely recommend.
Ms · 22 August 2025
★★★★★ 5/5
GoogleWayland and the team at Carter Jonas were fantastic. They helped us through every step of a tricky sale, and remained patient and professional throughout, despite many hoops being put in everyone’s paths. We could t recommend them enough, and their knowledge of Fulham is second to none. Great service all round.PositiveResponsiveness, Quality, Professionalism, Value
Alexander · 27 August 2021
★★★★★ 5/5
GoogleWe had a very good experience with Carter Jonas.
Kate Stevens was very supportive and available to help throughout our path to finding a new flat in Fulham. She has also been responsive and was flexible when we had to delay our viewing due to traffic.
Overall, we would highly recommend Carter Jonas.PositiveResponsiveness, Quality, Professionalism
Dorian · 27 August 2021
★★★★★ 5/5
GoogleI loved the service mainly want to say thank you to Henry who was so helpful and supportive throughout all the renting process.
If you would require to rent any property i can recommend Henry as the estate agent as he is very helpful and the flat looks as he described.
Thank you so much for all your effort Henry.
Raluca · 13 June 2020
★★★★★ 5/5
TrustpilotHouse sale
Excellent advice from Wayland and his super-efficient team. We put the house on the market in the middle of summer and achieved an excellent price despite the economic slow down. You really couldn't ask for more thoughtful and well-judged advice or a more friendly service from start to finish. This office has very strong local knowledge and a great work ethic.
Isobel · 15 December 2022
Agent replied · 12 June 2024
Hi Isobel, thank you for your review for Wayland and his team. We're delighted to have been able to help you achieve an excellent price for your home. Please don't hesitate to contact us if there's anything else we can help you with in the future.
★★★★★ 4/5
TrustpilotWe chose Carter Jonas to sell our…
We chose Carter Jonas to sell our property. Ed was excellent throughout the period. I have to say that initially wasn't impressed with the photographer that took the photos. Speaking to Ed, this was quickly resolved and another photographer was employed and the photos were so much better.Our house sold within the first week. From there everything was fairly smooth and Ed was around to help with questions and queries.
Jan · 7 October 2021
Agent replied · 12 June 2024
Hello Jan, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
★★★★★ 1/5
TrustpilotHorrible agency
Horrible agency. They do not care about tenants at all, they fee are ridiculous and very expensive. They charge for everything. They are very tricky with tenants ( read your contacts and everything they give you to sign very careful ).They do only care about money. Consumer services is horrible. I have not met such rude people in my life, I hope never to have to use their services anymore. I was in a difficult situation (and dear I have to pay for it).They take advantage of people.
Luis · 15 October 2017
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 5/5
TrustpilotMarina was concise and efficient in…
Marina was concise and efficient in helping me with my property search. Felt so painless compared to other experiences.
J · 23 February 2022
Agent replied · 12 June 2024
Hello, thank you for the positive feedback. We aim to make an often complicated process simple for our clients. We are happy to have helped!
★★★★★ 5/5
TrustpilotGreat service from Carter Jonas
Great service from Carter Jonas, special mention to Maddy Peris. She is very quick at respond and always helpful.
David · 8 November 2021
Agent replied · 12 June 2024
Hello David, thank you for taking the time to leave us some feedback. We are happy to have helped!
★★★★★ 5/5
GoogleVery happy with the service provided by Carter Jonas. Kate in particular was extremely helpful with our property search. Kate was very professional and friendly whilst being very quick to respond to all our queries. Kate really stood out during our search compared to other estate agents. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Rosie · 27 August 2021
★★★★★ 5/5
GoogleGreat service from Henry and the team at Carter Jonas! They found excellent tenants for two of our properties and were extremely helpful when it came to sorting out all of the necessary administration.
Clear communication, honest approach and a pleasure to deal with! Our thanks go to Igor, Georgina and Henry for all of their effort.
AlexandHelena · 13 June 2020
★★★★★ 5/5
TrustpilotCarter Jonas - You are the best!
We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a lot.
Nataliya · 19 March 2024
Agent replied · 12 June 2024
Hi Nataliya, thank you for your lovely review! We are so pleased to hear that you are receiving such a reliable service. Please do let us know if you need anything else.
★★★★★ 5/5
TrustpilotGreat experience throughout
When we were looking for an Estate agent to help us with the rental of our property we initially met a few. We chose Carter Jonas based on the efficiency and courtesy from the start of Fiona who came out to meet us and helped us out with some important understanding of our rental property from the start. We did not regret the decision.
Dolly · 30 March 2022
Agent replied · 12 June 2024
Hi Dolly, thank you for the feedback. Our team are always please to hear how well we have supported our clients. We are happy to have helped!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
