Carter Jonas London reviews

★★★★★ 5/5

Google

We had a fantastic experience selling our property with Carter Jonas estate agents. Their deep market knowledge, professionalism, and exceptional negotiation skills resulted in a sale that exceeded our expectations. We wholeheartedly recommend Carter Jonas for anyone looking to buy or sell a property.

Samantha · 15 November 2023

★★★★★ 5/5

Google

Igor and his team are a pleasure to deal with. Zoltan was patient, supportive and committed throughout our move from Newcastle to London, and was ably supported by the equally capable Anamaria. Head and shoulders above other agencies In Fulham (and we tried quite a few!). Highly recommended.PositiveResponsiveness, Quality, Professionalism

Simon · 13 June 2021

★★★★★ 5/5

Trustpilot

Arabella & team

Arabella has been helpful and professional throughout the whole process.

Henry · 29 July 2022

★★★★★ 5/5

Trustpilot

Highly Recommended.

Highly Recommended.Carter Jonas could not have been more helpful in selling our home, particularly Ed and Rupert, who went out of their way to secure a buyer. The advice offered was first class and they kept us fully informed about potential problems and the progress in general.We can’t thank them enough.Pete and Karen

Pete · 3 February 2023

★★★★★ 1/5

Trustpilot

Do not rent through these people - South Kensington office

Absolutely diabolical service. After signing the letting agreement for my student son a property manager was appointed who was nothing to do with Carter Jonas. We have been privy to so much email traffic with the 2 agents unable to agree who had responsibility for what. I’m yet to be convinced we will see our deposit returned and a the reference my son will need for his next flat. Please avoid these people as it is an incredibly stressful experience. I’m staggered with the lack of professionalism on display. I’ve made sure I’m telling my friends and colleagues about my experience.

Diane · 30 June 2023

★★★★★ 5/5

Trustpilot

Highly positive experience

Julia handled our mother's house sale with an incredible level of professionalism and kindness. She made every step of the way smooth and easy to manage. I would highly recommend her, as would our mother.

Sarah · 5 April 2024

★★★★★ 5/5

Trustpilot

Charlotte was friendly and efficient

Charlotte was friendly and knowledgeable - she came well prepared with local information concerning rental properties.

Amanda · 4 June 2021

★★★★★ 5/5

Google

We sold our flat last week through Carter Jonas, Leo Goodman-Jones could not have been more helpful, we got over the asking price and delighted with the smooth transactio. Highly recommend

Jane · 5 June 2024

★★★★★ 5/5

Google

Friendly, courteous, responsive and helpful. Igor was transparent and honest with us (unlike some other estate agents we dealt with). Being out of the rental market for a while, Kate provided us with the necessary information to progress with the rental in a timely manner.PositiveResponsiveness, Quality, Professionalism

Sarah · 13 June 2021

★★★★★ 5/5

Google

Exellent experience when we came to renting our house in Fulham, from first viewings all the way to putting an offer in and the signing tenancy agreement. Sam especially answered all our questions diligently and was really helpful getting all details we needed to help with our house move.

Paul · 7 January 2025

★★★★★ 1/5

Trustpilot

As other GENUINE reviews have indicated..

they are the lowest of lows. I mean, the bar is not set high to begin with due to their line of work. God help anyone that crosses unfortunate paths with this outfit.

Honest · 12 April 2024

★★★★★ 5/5

Google

We said to Kate exactly where we wanted to live and she made that happen with us! Kate's communication and negotiation skills ensured that we secured the place we wanted and that we could move house with ease. We would not hesitate to contact Kate or Carter Jonas should we look to move in the future, and we recommend them highly.PositiveResponsiveness, Professionalism

Lee · 13 June 2021

★★★★★ 5/5

Google

We found our dream flat thanks to Georgina! The communication was a breeze. She was both professional and sweet. We had our fare share of viewings and real estate agents when we moved to London however it all have ended after meeting Georgina and her team. 5 stars aint enough!

Sonia · 13 June 2020

★★★★★ 5/5

Trustpilot

Great move in

Monika was great. The whole tenancy process was easy to deal with and efficient!

Pierre-Emmanuel · 5 June 2021

★★★★★ 5/5

Google

Great experience with Leo, Mandy and Wayland. They really know the area and gave us excellent advice. Always quick to respond and handled the viewings brilliantly.

Emily · 27 July 2024

★★★★★ 5/5

Google

Georgina was very helpful with our move into a nearby property. She replied promptly and did her best to alleviate any confusion when it arose. She was very flexible with viewings and always picked up the phone. If we didn’t plan on staying in the flat would use again!!!

Ross · 13 June 2020

★★★★★ 5/5

Google

A huge thank you to Sam and Wayland who have been so efficient to manage promptly the sale of my house. I worked several times with Carter Jonas either for sales or lettings and I have never been disappointed. the service is fair and professional. I would highly recommend.

Danièle · 13 June 2020

★★★★★ 5/5

Trustpilot

Great experience

We had a fantastic experience with Nicholas. He kept us informed throughout the process & had been really helpful & instrumental in the negotiation of a property we’re in the process of buying. Would thoroughly recommend !

Tess · 15 May 2025

★★★★★ 5/5

Trustpilot

Very happy with the service from Carter…

Very happy with the service from Carter Jonas. They helped with all parts of the purchase including the challenges that arose during the process. Very good communication at all times. My particular thanks to Ed who pulled out all the stops to facilitate the completion on the day.

Paul · 3 February 2023

★★★★★ 1/5

Trustpilot

Carter Jones a joke, Terrible estate agent

If i Could give them zero I wouldI contacted these people 4 times regarding a property and left My details with no responseI booked an online viewing and got no responseIf you are selling or buying keep away they are ignorant and useless And it had nothing to do with Covid so please do not use that as an excuse

Martin · 3 July 2021

★★★★★ 1/5

Trustpilot

Absolutely unprofessional

Absolutely unprofessional. They Ignore your emails. Communication is terrible.

Paul · 12 February 2026

★★★★★ 5/5

Trustpilot

Great service

We have now bought twice through Carter Jonas and sold once. On all occasions they have been incredibly helpful, professional and supportive. Andrew Maddock in particular goes above and beyond to ensure that everything progresses well. He has single handedly held chains together, and takes the time to ensure that everyone is informed. I have no reservations in recommending them.

Katharine · 8 June 2021

★★★★★ 5/5

Trustpilot

Professional, honest and down to earth

I would describe Carter Jonas as highly professional and very upmarket but with zero pretention and very down to earth. We had a great experience working with Rupert and felt like our potential buyers were given the right experience which, ultimately, led to selling for a good price and then a relatively easy transaction. We would highly recommend.

Iain · 7 October 2021

★★★★★ 1/5

Trustpilot

Do not use these Agents

I wish there was a zero option. Shocking service whilst renting. They tried to keep our entire deposit and claim for things they themselves had removed and damaged that they had never resolved. Had to go to arbitration and we got our deposit back. Bunch of crooks. Our case was particularly stressful and I will be going public with it.

KAREN · 24 May 2021