Carter Jonas London reviews

★★★★★ 5/5

Trustpilot

Their letting team that we dealt with…

Their letting team that we dealt with was very good and professional. Zoltan from their Fulham Palace office was very responsive and good at sorting things out very quickly with the Landlord for us. All in all a very smooth experience between the viewing and singing the tenancy. I would recommend them.

Htet · 27 October 2021

★★★★★ 5/5

Google

Buying through Carter Jonas was great, Jamie listened to what I was looking for and helped me find the perfect property. He ensured a smooth transaction and very helpful throughout. Great service

Lorenza · 29 October 2023

★★★★★ 5/5

Trustpilot

Smooth sale through Carter Jonas

We sold our house in Fulham through Wayland Ward-Smith at the Fulham Palace Road office.Wayland achieved close to asking price and the house sold smoothly with Wayland keeping a close eye on the conveyance progress. I would recommend Carter Jonas to sell a property.

Ed · 8 October 2022

★★★★★ 5/5

Trustpilot

A pleasant experience

We have been in our rental property now for near on a year, the experience with dealing with our letting agent has been easy and simple. As it’s a new home there are always snagging issues, however with either a simple call or email the issues have been resolved. Highly recommend.

Ricky · 20 October 2021

★★★★★ 5/5

Trustpilot

I found dealing with Alison Norton on…

I found dealing with Alison Norton on the purchase of the property very professional.

Andrew · 26 September 2024

★★★★★ 5/5

Trustpilot

Excellent letting agents.

The Carter Jonas team manage the letting on our house as we have temporarily relocated overseas. They have been excellent. The whole team is very professional and dedicated, looking after both the interests of the landlord and tenants. I would highly recommend.

SSF · 3 December 2022

★★★★★ 1/5

Trustpilot

UP THERE IN THE WORST AGENTS

UP THERE IN THE WORST AGENTS! CARTER JONAS WORKS FOR THE LANDLORD, NOT THE TENANT! CARTER JONAS DON'T GIVE A TOSS ABOUT THE TENANT. ALL ABOUT THEIR COMMISSION!!! BREACH OF CONTRACT, CONSTANT EXCUSES!!!

GAL · 4 September 2023

★★★★★ 5/5

Google

Working with Carter Jonas in our property search and setting up a tenancy has been great. They've made everything so simple. Grace, our lettings manager, was fantastic, so responsive and helpful, she really guided us through the process and made everything easy. Would recommend!

Catherine · 25 August 2022

★★★★★ 5/5

Trustpilot

White Hart Lane specifically

White Hart Lane specifically! I haven't used another agent for 20 years, including during a number of Co ownership changes - I believe I belong there! All the ladies are polite, careful and so conscientious. I have had, and continue to have, total confidence in them. What more can I say! T

Tim · 30 May 2021

★★★★★ 5/5

Trustpilot

Review of Lettings and property management - Bishop’s Park teams, Fulham

My experience with both the Lettings team and Property management team in Fulham (Bishops Park branch) over the past 3 years has been nothing but good. All staff, especially the managers, are a delight to work with and are very knowledgeable and responsive and flexible to need. I can highly recommend them.

Ann · 12 May 2021

★★★★★ 5/5

Trustpilot

Very good company

We rented a property through Carter Jonas in Barnes, never having used this particular company before. We were immediately impressed with the entire team, their professionalism and personable manner. Having now vacated the property, the whole process was seamless and unobtrusive, with viewings arranged whilst we were still resident at the property made incredibly easy and convenient. Aileen has assisted us throughout this process and has communicated amiably and very efficiently throughout our tenancy. We would not hesitate to use Carter Jonas again to buy or rent a property.

Craig · 20 January 2022

★★★★★ 1/5

Trustpilot

Terrible moving out process

Terrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge

SO · 5 August 2024

★★★★★ 5/5

Google

Very pleased with Carter Jonas. Izzie was great - managed to rent the property without even been listed making the process very quick and smooth. Communication throughout was also very good. Def recommend them!

Angela · 25 August 2021

★★★★★ 5/5

Trustpilot

We had very good service from Carter…

We had very good service from Carter Jonas when recently using this company with our rental property.My only comment would be that a little more knowledge of the area and amenities would have been more helpful.

Philippa · 30 April 2023

★★★★★ 5/5

Google

Very responsive service. The estate agent, Jamie Limbert, was very responsive and excellent at follow through.

Maralee · 25 July 2024

★★★★★ 5/5

Trustpilot

highly recommend

I would not hesitate to highly recommend Ed Westmacott and the Carter Jonas team to anyone looking for the best estate agent to market their property and closely manage the whole sale process throughout. Throughout the entire process Ed remained very proactive, supportive and communicative.

JC · 16 May 2022

★★★★★ 5/5

Trustpilot

Knowledgable and very helpful

Knowledgable and very helpful and always good to be able to deal with the same person each time which provides a great service.

HM · 9 March 2024

★★★★★ 1/5

Google

The worst agency dealt with it. Put the most painful tenant in my property and mis sold a contract to me. When they were to refund my money it took for ever. Unhelpful, and simply awful. Fiona Burke was responsible. TO AVOID.

Alistair · 26 August 2018

★★★★★ 5/5

Trustpilot

A satisfied customer...

I chose Carter Jonas due to their expertise in selling equestrian properties and I wasn't disappointed. Rupert guided me through the whole process from start to finish and he was always on the end of the phone to give advice. I have no hesitation in recommending Carter Jonas.

Linda · 8 October 2021

★★★★★ 5/5

Google

This was our first experience using Carter Jonas and from start to finish it was a great experience. Izzie was brilliant with us, very knowledgeable and made the whole process really smooth. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Greg · 25 August 2020

★★★★★ 5/5

Google

We bought our house thanks to Carter Jonas and the assistance of Jamie and Isabelle, and now we have rented out our house with the same company. Izzie, Fiona, Emily and the entire team have been superb throughout - friendly, professional and always willing to go the extra mile to help solve the numerous little problems that pop up with letting out our former home. Especially when we were moving out and the new person moving in with only a day in between! I most appreciate the really fast replies to emails and everyone's kind and friendly attitude. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Joshua · 25 August 2021

★★★★★ 5/5

Trustpilot

Highly professional and gets things done!

Mandy provided us with excellent service in our recent sale. She went over and above duty and provided regular updates, sound advice and reassurance in a very stressful situation. We highly recommend Carter Jonas (Fulham)!

Ann · 22 March 2023

★★★★★ 5/5

Google

We had a fantastic, friendly and efficient experience renting with Carter Jonas for three years. A special mention has to go to Elizabeth Osborne who helped us overcome all our self inflicted problems with such ease and speed, it made us want to rent forever. Thank you!

Mitch · 25 August 2021

★★★★★ 5/5

Google

Great service from Izzie and Juliana. Made the whole process run smoothly from start to finish, highly recommend!

Harry · 26 April 2024