1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional. They Ignore your emails. Communication is terrible.
Trusted Agent profile · London
Carter Jonas London reviews
★★★★★
744 reviews across 2 platforms
19 Bellevue Road, London, SW17 7EG
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 19 Bellevue Road, is rated 4.4 out of 5 across 744 reviews on two platforms, including 233 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProfessional, honest and down to earth
I would describe Carter Jonas as highly professional and very upmarket but with zero pretention and very down to earth. We had a great experience working with Rupert and felt like our potential buyers were given the right experience which, ultimately, led to selling for a good price and then a relatively easy transaction. We would highly recommend.
Agent replied · 12 June 2024
Hello Iain, thank you for taking the time to write us a review. Our team are always happy to hear how well we have helped our clients. Please do not hesitate to contact us again in the future.
1/5
TrustpilotDo not use these Agents
I wish there was a zero option. Shocking service whilst renting. They tried to keep our entire deposit and claim for things they themselves had removed and damaged that they had never resolved. Had to go to arbitration and we got our deposit back. Bunch of crooks. Our case was particularly stressful and I will be going public with it.
Agent replied · 12 June 2024
Hello Karen, we are very sorry to hear about your experience. On this occasion, this was in the remit of the landlord, and we acted on our client’s instructions based on the information provided to us. If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
1/5
TrustpilotAwful from start to finish.
Awful from start to finish.. crooks never get a deposit back even when you’ve had professionals come in done deep clean always find something wrong to keep your deposit
Agent replied · 12 June 2024
Hi Mark, if you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
5/5
TrustpilotEd and the team at CJ are Great!
We dealt with Ed and the team at CJ on our recent purchase. They were knowledgeable about the property and the area, accommodating and most importantly excellent communicators and readily available to progress things at the right time. I would thoroughly recommend them to others.
Agent replied · 12 June 2024
Hi Ed, thank you for your review. We are so pleased to hear that you were happy with the service provided to you by Ed and the team. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
5/5
GoogleWe rented an apartment with Izzy from Carter Jonas. The whole process was very fast and professional. She and the office team are very efficient and responsive. A very positive experience overall. Highly recommend!
Agent replied · 24 August 2024
Hi Ceci, thank you for your review. It's great to hear that you have received such a professional and efficient service from our Wandsworth team. Please do not hesitate to get in touch if we can help you with anything else at all.
5/5
TrustpilotGreat team
Really helpful team made our relocation to a rental property very easy. Good communication and friendly service.
Agent replied · 23 December 2024
Hi Jerry, thank for your review. It's great to hear that you received such a helpful and friendly service. Please do not hesitate to contact us if there's anything else we can do for you.
5/5
GoogleIsabelle at Carter Jonas found me a fabulous home and was a breath of fresh air to deal with. She knows her area and matches her clients to properties with precision. I only viewed 2 houses and just exchanged on the second property after 9 weeks. Very professional and I would highly recommend their services. Tara Wright
Agent replied · 24 August 2024
Hello Tara, thank you for leaving such positive feedback, we are always happy to hear when we have supported our clients and made the process as simple as possible for them.
1/5
TrustpilotThis company does not settle its…
This company does not settle its accounts. It acts on behalf of National Highways and is grossly inefficient.
Agent replied · 23 December 2024
Hi Christopher, we are sorry to read your review. We have looked into this for you and believe that the relevant teams have been in touch directly to resolve any outstanding issues or payments. If you wish to discuss the matter further, please do contact us on feedback@carterjonas.co.uk. Thank you.
5/5
TrustpilotA big shout out to the team at Carter…
A big shout out to the team at Carter Jonas! Great to work with, professional, organised, friendly manner. Thanks for everything - its been a pleasure working with you.Kind regards
Agent replied · 12 June 2024
Hello, thank you for your review. It's always great to hear positive feedback about our teams' professionalism from those who work alongside them. We look forward to working with you again in future!
1/5
TrustpilotWorst Experience with a letting agency
Worst Experience with a letting agency. They never do the job unless you tell them you are going to complain to the council or sue them, and more than that, they are extremely rude, arriving at the point they insult their customers. Oh, I should not forget to mention they lie when advertising their properties!
Agent replied · 12 June 2024
Hello Sterie,We're very sorry to hear about your experience.Unfortunately, there were a few issues (some beyond our control) which we have resolved or are chasing third parties to resolve. If there is anything else that requires attention please could you send your details to marketing@carterjonas.co.uk, alternatively you can contact our local office directly newbury@carterjonas.co.uk, 01635 263020 so we can look into any other outstanding matters for you.
5/5
GoogleThank you for the fuss-free transactions 😁. They are very professional, but not uptight. It was really comfortable working with them. I never felt pressured or hurried during the entire process. Harry has been very helpful and supportive. Fiona is such a delight! …
5/5
TrustpilotCarter Jonas sales experience
Carter Jonas (Bishops Park) were wonderful as always in the sale of our properties - great communicators and knowledgeable professionals in their field. Thank you!
Agent replied · 12 June 2024
Hi Ann, thank you for your review. It's great to hear how impressed you were with the professional service you received from our Sales team in Bishops Park! Please do not hesitate to get in touch if you need anything else.
1/5
Trustpilot-Mess about with people and waste…
Fulham Branch, 361 Fulham Palace Road-Mess about with people and waste buyers’ time...lie.-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.-Sales manager was borderline racist, explaining to me what “a round number meant in English” with a very patronising tone...AVOID at all costs!
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotWe sold our property in Fulham with the expertise of Carter Jonas
We sold our property in Fulham with the professional help and expertise of Wayland Ward-Smith of the Fulham Palace Road office.Wayland achieved the asking price and the property sold with little fuss or stress so I can only thoroughly recommend using Carter Jonas to sell a property.
Agent replied · 12 June 2024
Hi Tim, thank you for your review. We're so glad we were able to help make the sale of your home as stress-free as possible for you! Please don't hesitate to contact us in future if there's anything else we can help you with.
5/5
GoogleThank you to Izzie and the team for finding us our new home. We received speedy, professional and friendly service from start to finish and I would definitely recommended Carter Jonas to anyone in the market to rent or buy.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotConsiderate Estate Agents
Aileen, Alison, Ann, Debbie and Stan have all been absolutely amazing over the years. They have a personal investment not only towards the Landlord but also more importantly towards the tenant. They are a true vision of how estate agents should be. Thank you for restoring faith back into this industry!
Agent replied · 12 June 2024
Hello Alyma, thank you for taking the time to write a review. We pride ourselves in supporting all our clients as best we possibly can. We are happy to have helped!
5/5
GoogleIf you want to have a practised and knowledgable company to sell your house, use these guys. Isabelle and the team at Carter Jonas we're grown ups with knowledge, experience and friendliness. They have made the journey from sale to completion a smooth and confident event. many thanks
5/5
TrustpilotIt is the beginning of our search for a…
It is the beginning of our search for a property and we met with Sam and Charlotte who were charming and well informed. The viewings went well which could also mean it is the end of our search! We would certainly recommend Carter Jonas - they are very much a cut above many other agents.
Agent replied · 12 June 2024
Thank you for taking the time to leave us some feedback. Our team are always happy to hear from a happy client.
1/5
TrustpilotIn my personal experience and opinion…
In my personal experience and opinion these people are criminals plain and simple. When you point out their mistakes they treat you like dirt, I had never encountered evil people like this before. I would warm anyone thinking of renting or buying with them to think again, I never want to be treated like this again it was a horrible experience.
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotI would highly recommend Carter Jonas
I would highly recommend Carter Jonas. I have used them for many years. Their service is outstanding, they always give solid advice and have always found high quality tenants for my properties. They are also proactive in giving support to busy landords. I always ask for their advice before making any property decisions as well.
Agent replied · 12 June 2024
Hello Sue, thank you for taking the time to write us such lovely feedback. Our team are always happy to hear how well we have supported our clients.
5/5
GoogleRecently rented a 3 bedroom flat in Tooting and Carter Jonas were extremely helpful with every step, making the whole experience completely stress free! Massive thanks to Olivia who showed us around the property and provided excellent service throughout the whole process.
5/5
TrustpilotProfessional service
Ed was extremely helpful and professional, he made the whole process go smoothly.
Agent replied · 23 December 2024
Hi Matt, thank you for your review, It's great to hear that you have received such a professional service from Ed. Please do not hesitate to get in touch if you need anything else in future.
5/5
GoogleIzzie, Marta and everyone else at Carter Jonas have been brilliant with our move. We've had other estate agents in the past but none have been so friendly, responsive and on it! 10/10 recommend :)
Agent replied · 24 August 2024
Hi Naomi, thank you for your lovely review! We are so pleased to hear that you were happy with the service provided to you by Izzie, Marta and the team. Please do not hesitate to get in touch if there's anything else we can help you with.
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Questions about Carter Jonas London
Has Carter Jonas won any awards?
Yes. Carter Jonas won Trusted Agent in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
