5/5
GoogleWe had a great experience with Carter Jonas. Izzie was very professional from start to finish and made sure we had a smooth transition moving into our new home. We would definitely use them again!
Trusted Agent profile · London
Carter Jonas London reviews
★★★★★
744 reviews across 2 platforms
19 Bellevue Road, London, SW17 7EG
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 19 Bellevue Road, is rated 4.4 out of 5 across 744 reviews on two platforms, including 233 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent
Excellent, a very good, helpful service.
Agent replied · 23 December 2024
Hi Rupert, thank you for your positive star rating! We are so pleased to hear that you received such an excellent service. Please do let us know if there's anything else we can do for you.
5/5
TrustpilotCarter Jones Sales team are excellent
Having used Carter Jonas to arrange letting periods for my property, the transfer to the Sales team was excellent. Their regular contact was excellent, with quick responses to any queries, even if someone was absent from the office
Agent replied · 12 June 2024
Hi Fiona, thank you for your review. We're so glad to have been able to help you with the letting and sale of your property. Please let us know if we can help you with anything else in future.
5/5
GoogleExcellent service from Izzie, Marta, Juliana & the team at CJ. Communicative, attentive & a pleasure to deal with throughout.
Agent replied · 24 August 2024
Hi Guy, thank you for your review. We are so pleased to hear how happy you are with the excellent and attentive service provided to you by Izzie, Marta, Juliana and the team. Please do not hesitate to contact us if you need anything else at all.
5/5
GoogleReally positive experience working with Izzie and Juliana at Carter Jonas to secure our lovely new flat. They were communicative and understanding throughout the process.
5/5
GoogleIzzie showed us our new flat and was really helpful. Not at all pushy - which is rare in the London market. Definitely recommend the Wandsworth team.
Agent replied · 24 August 2024
Hi Nick, thank you for your review. We are so glad that you are so happy with your experience with Izzie and the Wandsworth team. Please do get in touch if you need anything else at all.
5/5
TrustpilotVery Helpful Staff
We have been renting our property through Carter Jonas for almost a year now and only have good things to say about them. Maddy, our property manager in particular is very helpful and responds to queries very quickly. We would not hesitate to recommend.
Agent replied · 12 June 2024
Hello Sarah, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotThanks for excellent relationship and…
Thanks for excellent relationship and customer service in response to our needs
Agent replied · 24 August 2024
Hi Jide, thank you for your review. We are so pleased to hear that you received such an excellent service during your time with us. Please do let us know if there's anything else that we can do for you.
5/5
GoogleIzzie and Cater Jonas have been incredible to work with. She managed to find us our dream home and made the whole process enjoyable and simple.
Agent replied · 24 August 2024
Hi Sam, thank you for the great review. We are delighted to hear that Izzie and the team have been able to find your dream home for you - we hope you enjoy it!
5/5
TrustpilotPerfect home in Fulham
Carter Jonas were excellent in finding me a great rental property in Fulham for a reasonable price. Sam Jarvis in particular a provided timely, polite and commercial service. We are super happy in our new family home!
Agent replied · 12 June 2024
Hi Gesa, thank you for your review. We're so pleased we were able to help you find your new rental property. We hope you enjoy your new home!
5/5
TrustpilotI would just like to thank the staff…
I would just like to thank the staff for all their kindness in my search for rental accommodation. They could not have been more helpful and pleasant.
Agent replied · 12 June 2024
Hi Mark, thank you for your review. We are so pleased that you have had such a positive experience with Carter Jonas throughout your rental search. Please do let us know if we can help you with anything else.
5/5
GoogleThe team were extremely helpful and communicative throughout the letting process! They helped us find our dream flat and couldn't be happier with their service.
Agent replied · 24 August 2024
Hi Holly, thank you for your review. We're delighted to have been able to help you find your dream flat - we hope you enjoy it! Do let us know if we can help you with anything else.
4/5
TrustpilotRelationship
The relationship and the process is great
Agent replied · 26 October 2024
Hi Oduntan, thank you for taking the time to leave a review. It's great to hear that you have had such a positive experience with Carter Jonas. Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotI have dealt with Carter Jonas Barnes…
I have dealt with Carter Jonas Barnes office for many years as a landlord and always found them to be helpful and professional. Most recently dealing with Aileen and Pauline who has been updating me weekly. A very good service which I can recommend.
Agent replied · 12 June 2024
Hello Anthony, thank you for taking the time to write us some feedback. Our team are always happy to hear how well we have supported our clients.
5/5
TrustpilotI would just like to say
I would just like to say , we received fantastic service from Aileen Robertson in the Barnes branch when we sold our property in Westfield Avenue . First class service from start to the finish Thank you for all your help . Mary Worley
Agent replied · 12 June 2024
Hello Mary, thank you for taking the time to leave us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotThank you, Carter Jonas for your job
Thank you, Carter Jonas for your job. All process from start to finish, was absolutely great. We are successfully rented the flat and very excited. I highly recommend Carter Jonas to all.
Agent replied · 12 June 2024
Hi Oleksandr, thank you for your review. We're so pleased to have been able to help you with your rental flat. Please do let us know if there's anything else we can help you with in the future.
5/5
GoogleThe friendly and efficient service received from Carter Jonas is excellent. Everyone in the team has been wonderful to deal with. A thoroughly pleasant experience throughout. I would certainly have no qualms in recommending highly Emily, Fiona, Hannah and Olivia.PositiveResponsiveness, Quality, Professionalism
Agent replied · 24 August 2024
Hello Jamie, thank you for leaving such positive feedback. Our team are always pleased to hear from a happy client. Do not hesitate to contact us for anything else in the future.
5/5
GoogleI've been with Carter Jonas for a long time now, and have always received positive helpful professional service. In the most recent case Izzie found suitable tenants in record time, and managed all the paperwork etc without a hitch. I should also mention that the property maintenance department, where my long-term contact is Sayeh Amirsuleimani, is extremely professional and efficient. And all this is all done with courtesy and mutual respect..PositiveResponsiveness, Quality, Professionalism
5/5
GoogleCarter Jonas seamlessly found me some tenants. Fiona, Izzie and the team kept me informed of the progress of the tenancy and were very professional but friendly.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotWe arrived 10 minutes early for our scheduled viewing, only to be told by the agent that we could not get inside because the key did not work. This was very disappointing, especially as we had made t
Let down by poorly arranged flat viewing
5/5
GoogleMarta and Izzie are very professional, it was a great pleasure to deal with them. Highly recommend.
Agent replied · 24 August 2024
Hi Lena, thank you for your review. It's great to hear that you are so happy with the service provided to you by Marta and Izzie. If you need anything else at all please do not hesitate to get in touch.
5/5
GoogleCarter Jonas helped to ensure that my move will go very smoothly. They are very approachable, very responsive and proactive. Highly recommend.
Agent replied · 24 August 2024
Hi Allan, thank you for your review. We're so glad to hear that our team have helped to make your move go as smoothly as possible! Please don't hesitate to contact us if there's anything else we can help you with in the future.
5/5
TrustpilotHelped me to find a house for me and…
Helped me to find a house for me and three of my friends who were looking for a place in Fulham. They allowed to view the property as and when we needed and were really helpful in the process.
Agent replied · 12 June 2024
Hello Sophia, thank you leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotFulham flat
Professional and accurate valuation, and we achieved our asking price in a difficult market. Thereafter we had friendly and effiicent support to a successful completion. We thoroughly recommend CarterJonas. Many thanks.
Agent replied · 12 June 2024
Hello. Thank you for taking the time to leave us a review. We're so glad we were able to help you with the successful sale of your home. Please don't hesitate to reach out in future if we can help with anything else.
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Questions about Carter Jonas London
Has Carter Jonas won any awards?
Yes. In The Trusted Agent 2026 awards: Carter Jonas, London won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
