Trusted Agent profile · London
★★★★★
733 reviews across 2 platforms
19 Bellevue Road, London, SW17 7EG
Carter Jonas's office in London, at 19 Bellevue Road, is rated 4.4 out of 5 across 733 reviews on two platforms, including 223 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI was searching for a 1 year let in…
I was searching for a 1 year let in Fulham and received a prompt and professional service which gave me priority. I was delighted with the service.
Hello Timothy, thank you for taking the time to write us some feedback. We pride ourselves in making an often complicated process simple for our clients. We are happy to have helped!
5/5
TrustpilotVery professional
Very professional, great to be helped by Carter Jonas the movement went absolutely perfect Very professional outfit
5/5
GoogleWe've been discussing letting agents' fees for years, but as far my experience with Carter Jonas and Georgina J. goes, we can finally say we're getting what we've paid for. They helped us find a great flat, and have been kind and helpful in all our queries. Really personable agents and from what I could see during my one visit, great atmosphere in the office as well!
5/5
TrustpilotWe have rented our flats In Fulham…
We have rented our flats In Fulham through CarterJonas and found them very easy to deal with and recently got above the anticipated rent so 5 star performance
Hello Malcolm, thanks for leaving us a review. We pride ourselves in providing helpful advice. Please do not hesitate to contact us in the future.
1/5
TrustpilotPlease boycott this company
Please boycott this company. Carter Jonas are forcing people to break lockdown restrictions and in doing so are fully willing to risk peoples lives and further spread the virus.
The layby in which you parked your motorhome was managed by Carter Jonas on behalf of our client Highways England, who, as owners, have a duty of care to ensure their land is safe for use. We therefore carried out a risk assessment and welfare assessment of the area which concluded the layby was not fit for permanent human residence. Should you need advice or guidance on how to vacate an area in a Covid-safe manner we ask that you call the number supplied on your Notice to Vacate and we would be happy to help.
5/5
GoogleRented a place with them. Excellent service. Very professional, organized and fast response. Such a good experience. Really recommend.
Hi Icaro, thank you for sharing your review about your experience with us. Please don't hesitate to contact us in the future.
5/5
TrustpilotVery happy with Carter Jonas Fulham
Very happy with Carter Jonas Fulham. Incredible service. Igor, Kate, Ana and Zoltan are a dream team! Best estate agents in Fulham. Maybe even London!
Hello Ajay, thank you for taking the time to leave us some feedback. We pride ourselves in supporting our clients the best way we can. Do not hesitate to contact us in the future.
5/5
TrustpilotThe Fulham Palace Road office provided…
The Fulham Palace Road office provided a professional and friendly service helping to secure the ideal rental property for our needs. Would not hesitate to recommend!
Hello Shirley, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotExcellent service
Really professional, helpful and friendly estate agents; the whole process was much smoother and straightforward than we have ever experienced before - highly recommended
Hello Camilla, thank you for leaving us a review, our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotProperty letting/renting
Recently explored letting a property through David Sinclair at Carter Jonas and the service, advice and support I received was second to none.
Hello George, thank you for the 5 star review. Our team are always please to learn how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
GoogleGreat sales and lettings team. I've used them since 2018 and wouldn't use anyone else in this area.
Hi Andrew, thank you for your review. Our teams are always pleased to hear how well we have supported our clients, especially those who have been with us for a number of years.
5/5
GoogleResponsive and friendly agents helped us move hassle free in no time, they provided an excellent service and i would recommend them to anyone.PositiveResponsiveness, Professionalism
Hello George, thank you for taking the time to write us a review, we pride ourselves on making a complicated process simple.
5/5
GoogleIzzie was responsive and helpful through the entire process!
5/5
TrustpilotCarter Jonas offer a professional and friendly service..
Carter Jonas offer a professional and friendly service. They are well organised, thorough and easy to deal with, can’t fault them. Thankyou.
Hello Eliza, thank you for the positive feedback. We are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
GoogleThese guys had clearly done their homework before they first came to look at my house and it made all the difference as they knew the local market better than anyone else. They managed the marketing process exceptionally well to create some tension and secure an offer at asking, something I would surprised if an online agent would be able to replicate. Thank you
5/5
GoogleFound the process of securing our tenancy with Carter Jonas to be very professional and efficient. Finding somewhere to live is stressful at the best of times but all credit to Olivia, who made the process much easier! Olivia, was friendly, helpful, and made sure we were able to quickly agree an offer with the landlord.
5/5
GoogleGreat Customer care and correspondence, very helpful at all times. Highly recommended. Georgie has been fabulous!
5/5
TrustpilotCarter Jonas
Jessica at Carter Jonas is very efficient and takes great care of her properties/ tenants/ landlords. Her level of professionalism is second to none
Hello Kerri, thank you for taking the time to write us a review. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
5/5
GoogleCarter Jonas manage an apartment for me. Fiona, Antonia and all the staff are incredibly professional, hard working and go above and beyond in all the dealings I have had with them. They always make sure the tenants are well looked after, give great advice and have turned over the flat very quickly on two occasions when leases have expired. Strongly recommend!
5/5
GoogleGreat experience with Izzie at Carter Jonas from start to finish - thanks again
Hi Jack, we're so pleased you were happy with your experience with us. Please don't hesitate to contact us in the future.
5/5
TrustpilotVery efficient
Very efficient. Sensitive to existing tenants. good judgement re new tenants. Good pricing advice.
Hi Rupert, thank you for your review. We're so glad to hear you were happy with the service we provided you. Do let us know if we can help with anything else!
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Professional service and great communication from Owen, Vanessa, Lisa and Mikyle.Would recommend !
Hi Helen, thank you for the positive review. Our team are always pleased to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotGood and efficient service selling a…
Good and efficient service selling a flat.
Hi Patrick, thank you for your review. We are delighted to hear that Carter Jonas were able to assist you with selling your flat. Please do not hesitate to get in touch if we can help you with anything else.
2/5
TrustpilotDicriminates against families.
This company discriminates against families: Have enquired about rental of several properties and been told that they "don't rent to people with children". Not good enough.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Carter Jonas, London won Trusted Agent.
