Trusted Agent profile · London
★★★★★
733 reviews across 2 platforms
19 Bellevue Road, London, SW17 7EG
Carter Jonas's office in London, at 19 Bellevue Road, is rated 4.4 out of 5 across 733 reviews on two platforms, including 223 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleIsabelle and Jamie are exceptionally good. We have worked with them on both purchases and sales, and in each case have been impressed with their knowledge, advice and ability to deliver transactions. It is a bonus that they are friendly and pleasant to work with.
5/5
TrustpilotExcellent service
Very professional, and friendly service:)
Hi Emma, thank your for the positive review!
1/5
TrustpilotPoor
As a landlord I won't use them again - released the tenant's deposit without making proper checks.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
GoogleBrilliant! We had a tricky buyer, and Carter Jonas really worked hard to make it all happen. I used to think all agents were the same, but Jamie and Isabelle have been really helpful in all sorts of unexpected ways and a pleasure to deal with too.
5/5
GoogleGreat experience from start to end with Carter Jonas. Elizabeth our property manager had been exemplary throughout the 3 years and I would highly recommend for any Landlord looking to take on property management. 5 stars+ thank you!
5/5
GoogleI asked Carter Jonas to let 3 flats I own in one building near their office and all 3 were rented very quickly and effortlessly. The level of service was excellent and highly professional. All the documentation was very straightforward and all in all a very pleasant experience.
1/5
TrustpilotThey are disgusting
They are disgusting, bad service with bad manners.
Hi Natalie, we are sorry to see this review, if you have any specific feedback for teams to improve our service, please get in touch marketing@carterjonas.co.uk
5/5
TrustpilotMaddy Peris
Excellent service from Maddy Peris
Hi Tiffany, thank you for the five star review!
5/5
GoogleI highly recommend Carter Jonas. Professional yet very personal service - went above and beyond to help find us a rental property that was perfect for our needs. No time wasting. Highly efficient and with an exceptional knowledge of the market, enthusiastic but truely genuine.
5/5
TrustpilotGreat Mayfair Team
Great Mayfair Team! Excellent service.
Hello Hugh, thank you for the great star rating!
5/5
GoogleFantastic service from people that make you feel like they really care. The best experience I've ever had with an estate agency and would highly recommend them.PositiveProfessionalism
5/5
GoogleOur Battersea flat has been managed by Carter Jonas for some time now and we have found them to be proactive and efficient throughout. We would recommend them to anyone looking for a professional property management service.
5/5
GoogleExcellent customer service, made the rental process very easy and kept me up to date through every step. Very genuine which is important when dealing with such an important process.
5/5
GoogleGreat friendly staff in this family run style of agents, even the dogs are catered for with a dog bowl outside and Carter Jonas dog leads. Highly recommend for both rentals and sales.
5/5
GoogleIt has been great having them as Estate agents. The search process and the management of my last two apartments in SW was very easy and agile. Really good professionals.
5/5
GoogleThe team did a great job at selling our flat on a short timeframe. I would use them again!PositiveQuality, Professionalism
5/5
GoogleFrom first contact to property check-in and management Carter Jonas are professional, efficient and responsive. A hard working team and a breath of fresh air amongst London Estate agents.
5/5
GoogleI had the best service from Carter Jonas! They were prompt in their responses and helpful to any queries! Would recommend them to anyone looking for an agency!
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
Hi Laura, thank you for your review. We are delighted to hear that you received such a supportive and professional service from Ed. Please do not hesitate to contact us if you need anything else in the future.
5/5
GoogleI have absolutely no hesitation recommending Carter Jonas. Our letting agent was brilliant in securing our new property - highly efficient, polite and friendly. 5*
5/5
GoogleBeing new to the area I found Carter Jonas went above and beyond to help me with my move. Highly recommend them to anyone moving!
5/5
GoogleVery friendly and easy to work with. One of the better ones I had to deal with :) Definitely recommending this Estate agents.
5/5
GoogleFantastic all round - I've rented several times in London and Carter Jonas provided the easiest move & friendlist service.
4/5
TrustpilotGreat agents very supportive.
Great agents very supportive.Currently in the process of changing our solicitors on their advice. Really great guys.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Carter Jonas, London won Trusted Agent.
