Carter Jonas London reviews

★★★★★ 5/5

Trustpilot

In safe and experienced hands

Having managed an old property letting for 26 years I decided to place the renovation - much needed - and management in the hands of Rebecca Gee at Carter Jonas . She has project managed extensive work , which , although expensive was done to the highest standards and is entirely satisfactory . She understands completely what is required for a successful letting in contrast to what I in the past have chosen according to my own , perhaps antique , tastes. the work was done in a predetermined timeframe and estimates were adhered to . I can certainly recommend Rebecca as a sound adviser and am most grateful to her .

John · 28 August 2026

★★★★★ 5/5

Trustpilot

recently completed the sale of Burnfoot…

recently completed the sale of Burnfoot Avenue with Carter Jonas and cannot thank Leo and the team enough for their support throughout the process. Leo was professional, proactive, responsive and always willing to pick up the phone and talk things through when needed. His communication was excellent from start to finish, and he consistently kept things moving during what became a complex and sometimes stressful transaction. What stood out most was that I always felt Leo genuinely cared about achieving the best outcome and was prepared to go the extra mile when challenges arose. His advice was calm, practical and honest, which made a huge difference throughout the sale. I would also like to mention Maddie in the office, who was incredibly helpful and supportive. Nothing ever seemed too much trouble, and she went out of her way to assist with administrative issues and paperwork when I needed help. That level of personal service is rare and very much appreciated. I would have no hesitation in recommending Leo, Maddie and the Carter Jonas team to anyone looking for a knowledgeable, professional and genuinely supportive estate agency. Thank you all for your hard work and dedication.

Catherine · 8 June 2026

★★★★★ 1/5

Trustpilot

A lax attitude and a fluid application of the law. Avoid.

I have a property and am due to renew the contract with the tenant in June. The tenant has requested that they pay 12 months in advance as they are unable to provide work references in the UK. We also have a 12 month fixed term contract due for renewal in June. I asked if this was still possible, given the new renters legislation and was assured by the branch that it was. That was a month ago. Yesterday I pushed back and requested that they double check with their legal team and, of course it will not be legal to receive 12 months rent in advance from May 1st. If I hadn’t checked, it would have been June before I was made aware. This comes after the managing agent also instructed the tenant to open my mail when I suspected that something may have been missed by the mail forwarding service. She instructed the tenant to open my PERSONAL mail, rather than apologise to the tenants for any inconvenience and then forward it onto me as I had requested her to do. She then denied that she had done this, despite having copied me into the email chain where she did it and then offered no apology for breaking the law. All in all disgraceful, with a lax attitude to landlords and a rather fluid relationship with the law.

Laura · 23 April 2026

★★★★★ 5/5

Google

We had an excellent experience with Carter Jonas and couldn’t be happier with how smoothly everything went from start to finish. Izzie was fantastic throughout the search process, she showed us a wide range of apartments, was always welcoming, and was very transparent about the financials, which we really appreciated. Communication was clear and consistent, and we always felt well informed and supported. A special thanks as well to Geri, who handled the contractual side before we moved in. Everything was managed efficiently and professionally, making the whole process smooth and stress-free. Highly recommend!

Subial · 16 March 2026

★★★★★ 5/5

Trustpilot

Accommodating, Straightforward, Reasonable

The letting agent we worked with, Tanya Hall, was just fantastic -- a real pleasure to work with. Besides being friendly and straightforward and accommodating in showing the property, she followed through consistently at every stage of the letting process. It was (to me) a complicated process--perhaps we were a complicated case--and Tanya was always there to answer questions promptly, to reassure, and to step in to make sure the process proceeded smoothly when it looked as if it otherwise would not. It was a pleasure and a relief to feel that we were in safe hands, that there was human reasonableness instead of an irrational and inflexible 'bureaucratic system' to engage with--and a great pleasure to find when it was all done that our confidence was well-placed.

Happily · 18 September 2026

★★★★★ 5/5

Google

My housemates and I had an outstanding experience with Carter Jonas while moving into our new property, and we honestly couldn’t recommend them more. From start to finish, the entire process was seamless, professional, and completely stress-free. A huge part of this was down to Izzie, who was absolutely exceptional. She went above and beyond at every stage, keeping us informed, organised, and reassured throughout. Her communication was clear and prompt, nothing was ever too much trouble, and she made what can often be a daunting process feel effortless. Izzie’s professionalism, warmth, and attention to detail truly set her apart - she made the move-in process impeccable. As a group of housemates, we felt genuinely looked after, and it was clear that Izzie cared about getting everything right for us. Thanks to her, moving into our new home was an incredibly smooth and positive experience. Massive thanks to Izzie and the team at Carter Jonas - we wouldn’t hesitate to use them again and highly recommend them to anyone looking for top-tier estate agents!

Danny · 20 December 2025

★★★★★ 5/5

Trustpilot

Carter Jonas Chelsea and Kensington Office

Our Asset Management company have worked with Carter Jonas successfully over many years and would like to recommend Lajla Turner in the Carter Jonas Chelsea & Kensington office in particular. She is a breath of fresh air, sincere, professional and effective. A rare find in this industry

Conor · 3 August 2026

★★★★★ 5/5

Trustpilot

Carter Jonas Fulham Palace Road

We can't recommend Igor Simonov and his team at Carter Jonas on the Fulham Palace Road more highly. They were extremely professional and not only found us suitable tenants quickly, but also helped us find the relevant tradesmen we needed to get the flat up to scratch.

Susan · 13 July 2026

★★★★★ 5/5

Trustpilot

I found the Carter Jonas team extremely…

I found the Carter Jonas team extremely responsive and helpful during our search. James was exceptionally communicative, polite and friendly throughout the process. I would highly recommend Carter Jonas to friends. Thank you James for such a positive experience.

Titti · 4 September 2026

★★★★★ 5/5

Google

One of the best estate agents I’ve had the pleasure of working with. The whole process from the viewing to signing the tenancy agreement has been really clear and smooth sailing. Special thanks to Izzie and Juliana. Izzie for going above and beyond to accommodate various requests for us at the property as we from moved 35 miles away and couldn’t pop in which spared us a 3 hour round trip. And Juliana for her quick responses to multiple questions we had about the tenancy agreement. Thanks again to the whole team who helped with our smooth transition and relocation - they made our stressful move far less so.

Carlota · 11 July 2025

★★★★★ 5/5

Trustpilot

If you want impeccable service come to Carter Jonas!

I spoke to a number of agents and it was clear that Rupert at Carter Jonas was by far the most personable, efficient and supportive. He was brilliant throughout the whole process, and even though he stood to gain a small commission, he treated me as a valuable and important client. I couldn't recommend Rupert and Carter Jonas more highlyl

Alix · 20 January 2026

★★★★★ 5/5

Google

We're currently in the process of moving rentals and Molly has been an absolute dream, making the process feel smooth and quick. She's gone above and beyond and we're super thankful this is our Estate Agent! Geri has also been so quick and efficient with the process to make sure everything goes ahead so thank you both!!

Georgia · 20 December 2025

★★★★★ 5/5

Google

Geri is an amazing asset to Cater Jonas, she made my move smooth and was there to answer queries promptly. I felt welcomed into my new home by Geri as she prepared for my move. There was am ease on the stress of moving which I was super grateful for. Thank you, Geri and thanks Carter Jonas.

Surinder · 13 December 2025

★★★★★ 5/5

Trustpilot

Recommendation Fulham Branch

We sold a property and bought a property through Carter Jonas Fulham. Leo and the team were very helpful and expertly guided us through the process. We would definitely recommend them.

Petra · 29 May 2026

★★★★★ 5/5

Trustpilot

Andrew Maddock went above and beyond…Highly recommended

Andrew Maddock went above and beyond what we deemed to be an estate agents role.

Burn · 15 September 2026

★★★★★ 2/5

Trustpilot

Tenants are not treated as 'customers' in my experience.

I'd be positive if I could be, but I feel like a cash cow and not a customer. The previous agents engaged me in rent reviews, I felt like a valued tenant to them and the owner. For reasons I don't know, they were ousted by Carter Jonas last year 'and then the problems started'. 18% rise last year! These agents just assert rises. They set other houses at a high rent, then point AT THEIR OWN HOUSES to argue the prices have gone up. I sent a reply to their rent proposal this year, they claimed my proposal did 'not comply with tenancy law'. They admit market rate for my house last year has come down (the ONS data says so, too), yet they want more rent from me. 'Go figure' ! They like to assert things and don't seem to like you challenging them. Maybe they think the tenants work for them? They aggressively push rental prices for sitting tenants that my neighbours felt they had to leave, and the owner lost thousands when Carter Jonas could not find any renters at the price they were asking, so had to drop the rate again! What a waste. If they'd just had sensible rises, the owner would have ended up with more money and happy tenants!

Donald · 20 May 2026

★★★★★ 5/5

Trustpilot

Ben Glendewar

Ben Glendewar was excellent in managing our property and in organising the departure of our tenants when we decided to sell the house. He kept me in the loop all the time - he has excellent communication skills, and dealt expertly with all the departure details such as deposits etc.

Helen · 15 December 2025

★★★★★ 5/5

Google

We had a really great experience with Carter Jonas during our year in SW London. Everything felt easy from finding the place to settling in, and the team was always quick to respond and helpful. Special thanks to Izzie, Marta and Juliana who made the whole process smooth and reassuring with a professional approach throughout. Simply the best agents we’ve dealt with in London. Would 100% recommend!

Khellil · 15 April 2026

★★★★★ 5/5

Trustpilot

Smooth and Hassle‑Free Experience from Start to Finish

I had a great experience throughout the entire process, from the initial search right through to moving into the apartment. All the executives were highly professional while also being extremely helpful. The agreement signing and handover of keys were completely hassle-free. They also supported me with raising name‑change requests with the local council and energy providers. The team was always available at the agreed times and responded promptly to all my queries. Overall, the experience was smooth and very well managed.

Sushant · 28 April 2026

★★★★★ 5/5

Google

With Carter Jonas Bellevue rd. I found my new flat , my new home! I could not be more thankful for Izzie's attention and extremely efficient work during all steps , where we all could achieve a good and clear business. Her and Juliana were very friendly and attemptive making communication clear and zero stressful as a renting can be. Definetly recommend their service.

Bianca · 11 July 2025

★★★★★ 5/5

Trustpilot

Superb start to finish service.

From start to finish Carter Jonas were helpful, proactive and friendly in helping us sell our late fathers property. Whlist the property is in a lovely setting it requires a lot of work to bring it up to todays standards. It was also once part of a large country estate and there were various issues with regard to shared facilities and access rights. CJ halped guide us through the process and came up with proactive suggestions on addressing those sticking points. If their lead agent was away for any reason someone immediately stepped in and ensure progress was not interupted.

Mr · 12 April 2026

★★★★★ 5/5

Google

Izzie was very helpful, approachable and flexible whilst completing her inventory duties and when doing the initial viewing with us. Her colleagues that we have liaised with since then have also been helpful.

Gabriella · 16 March 2026

★★★★★ 5/5

Trustpilot

Sam Jarvis

Sam Jarvis was brilliant in the acquisition of the rental for our 2 bed property in Fulham. We wouldn't be living where we are now if he wasn't as quick and efficient with his email replies, always giving us in depth and great answers for any questions we had regarding the property. Naturally, renting somewhere for the first time in London was a tough experience, but having an agent like Sam who was extremely helpful and understanding with his replies made the process so much easier. Couldn't recommend more :)

Liam · 17 October 2024

★★★★★ 5/5

Trustpilot

Great service

Despite being worried about finding a flat in London in the current state of the housing market, CJ made it easy for us to view the flat, did not pressure us to make an offer which made us feel comfortable, and when we did decide to make an offer they, especially Sam, were helpful in letting us know next steps. I also emailed several times with loads and loads of questions which were all answered quickly and with clarity which made me feel better about the whole process.

Emma · 8 October 2024