Carter Jonas London reviews

★★★★★ 5/5

Google

I recently relocated from America to London and was completely new to the rental process here. Izzie and the team at Carter Jones made everything incredibly easy and stress-free. They were fantastic in handling all the details, guiding us through the rental process, and answering any questions we had. Their professionalism and responsiveness made a big move feel so much easier. I highly recommend them! Thank you, Izzie and team, for making our transition to London so smooth!

Hanna · 18 October 2024

★★★★★ 1/5

Trustpilot

Renters beware

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.

Claire · 6 March 2026

★★★★★ 5/5

Trustpilot

We have been working with Carter Jonas…

We have been working with Carter Jonas in Fulham (their office is at 361 Fulham Palace Rd) for over 5 years. Igor Simonov leads the team and Sam Jarvis helps us daily. They are very professional and very helpful. Very important for all landlords - and tenants as well for that matter - they are honest and trustworthy. Over the years we dealt with other estate agents, and were pretty much often discontent. I would highly recommend working with Carter Jonas, Sam, Igor and his team.

Luigi · 11 September 2024

★★★★★ 5/5

Trustpilot

Fantastic first-time buyer experience

We recently bought a property through Carter Jonas Fulham and Leo made our first-time buying experience extremely stress-free. With unmatched professionalism and patience, Leo guided us from start to finish. I'd also like to thank Wayland who also helped with this purchase. You know you're in good hands with Carter Jonas Fulham. Highly recommended!

Jonny · 31 July 2025

★★★★★ 5/5

Trustpilot

Fantastic Experience with Carter Jones

The experience with Carter Jonas was fantastic to say the least. Communication and transparency were consistent through out the process. We are so lucky to be in the flat we are in, because of the assistance by Sam and the team at Carter Jonas. Not only did we move into a freshly painted, well looked after apartment, we also have had numerous check-ins since. Very grateful for the team at Carter Jonas

Sophie · 6 November 2024

★★★★★ 5/5

Google

Izzie was our first point of call from Carter Jonas who showed us the flat we were interested in and was very charming and informative. She managed to answer a few of our questions before we had a chance to ask them which was rare! The good service however didn't stop there, we are still due to move into the flat and have had several email exchanges with Juliana and the property manager Marta who I have found are also extremely informative, responsive and altogether friendly. Although we are still due to move into our flat shortly, I do feel like we will be well looked after by the team during our tenancy and they have made the process quite seamless and stress-free. Highly recommend them.

Saffron · 25 June 2024

★★★★★ 5/5

Trustpilot

Huge thanks to Sam Jarvis

What a great agency ! We recently rented our dream flat and Sam was amazing in helping us find the right place for us. One of my best experiences with renting in London. Sam was so kind and understood exactly what we were looking for, accompanied us through the process and was on top of everything to make sure we found the right place and that the process for us was smooth and transparent. 100% recommend working with him to find your next home if you want to make sure you find the best !

Alicia · 10 May 2024

★★★★★ 5/5

Google

Carter Jonas have been fantastic throughout my rental period. Any problems were dealt with quickly and efficiently and the whole team was always friendly and helpful. A particular shout out to Izzy and Elizabeth for all their help. Could not recommend more!

Milo · 16 September 2025

★★★★★ 5/5

Trustpilot

Really great service

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

Archie · 9 February 2026

★★★★★ 5/5

Trustpilot

Izzie made the experience seamless from…

Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!

Soni · 24 February 2026

★★★★★ 5/5

Google

Carter Jonas service has been amazing from the start. I’ve never had a letting experience as good as this. The viewing itself was with Izzie who knew every aspect of the property and was absolutely lovely. We have since dealt with Juliana and Marta who have both been lovely, informative and proactive! I’ve rented from 4 different letting agents now and Carter Jonas have really raised the bar in what i expect from letting agents.

Liam · 25 June 2024

★★★★★ 5/5

Google

Izzie, Geri & Marta were fantastic to deal with, always approachable, responsive, and proactive in keeping things moving. They made what can often be a stressful process feel much more manageable. Really appreciated their professionalism and support throughout. Highly recommend. Thank you ladies!

Kimberly · 15 April 2026

★★★★★ 5/5

Trustpilot

We had an excellent experience…

We had an excellent experience purchasing our home through Carter Jonas. From our first viewing through to completion, the team was professional, knowledgeable, and responsive. They kept us informed throughout the process, were always happy to answer our questions, and helped ensure everything progressed as smoothly as possible.

N · 11 July 2026

★★★★★ 5/5

Google

Izzie was fantastic! She made the whole process easy and straightforward. Cannot recommend her enough.

Eve · 16 March 2026

★★★★★ 5/5

Google

We had a great experience with Carter Jones. The team were incredibly helpful and knowledgeable, guiding us through the entire rental process. Izzie was so helpful and friendly. They were always quick to respond to any questions or concerns, and made sure that everything ran smoothly for our move in. Would highly recommend them to anyone in need of a letting agency.

Rebecca · 22 September 2024

★★★★★ 5/5

Trustpilot

Excellent customer service in finding a…

Excellent customer service in finding a great home for our family. Tanya Hall was so supportive and helpful.

Anon · 18 September 2026

★★★★★ 5/5

Trustpilot

Amazing experience

Fiona and the team at Carter Jonas have been an absolute dream when coming to look for mine and my partners first rental property together! They were fast assertive and had answers to all our questions. Special thank you to the newbury team for being so helpful and supportive for this big move! New flat… Here we come!!

Paris · 31 October 2024

★★★★★ 5/5

Google

Recently moved into an apartment in Wimbledon/tooting area and went through Carter Jonas with Izzie, Hannah, Chattie & Marta. They were all super responsive and helpful at all hours and made the process extremely easy for us and meant we were only having to look for a property for a few days and then secured our ideal place. Experience was fast & professional and took away the pain of going through renting at the moment. Thanks again to the Carter Jonas Bellevue Team!

Sidney · 25 August 2023

★★★★★ 5/5

Google

Selling my property with Carter Jonas was such a positive experience. They are a passionate and dynamic team who work hard and have the market knowledge and experience to do the best for their clients. There was regular and transparent communication and the team was a real pleasure to liaise with. Jamie's direction and market insights, Isabelle's strong sales experience and Hannah's support all made for a fantastic experience. They were involved very closely throughout all stages of the sale process and made the whole journey so effortless for me. I opted for Carter Jonas as two of my neigbours had previously sold their properties with them and strongly recommended them. Look no further, this is an agent you can trust and rely on.

Lenka · 25 August 2023

★★★★★ 5/5

Google

Moving can be such a stressful time but my experience with Carter Jones was great! A positive experience from start to finish. The communication I had with all of the team (Izzie, Hannah and Marta) was great, with any query I had throughout the process answered super quick. All of them have been reliable, friendly and supportive, and I would recommend to anyone who is looking for a straight forward and hassle free move. Can’t thank them enough for how easy they made it all.

Emma · 25 August 2023

★★★★★ 5/5

Google

Carter Jones have been probably the best letting agents we have had yet. The team were incredibly helpful and very quick to respond. They provided thorough guidance over the entire rental process. Izzie was very helpful with the viewing and proceedings and was always very friendly and efficient. Juliana and Marta have also been a great help. Would highly recommend.

Max · 22 September 2024

★★★★★ 5/5

Google

I recently completed a purchase through Carter Jonas on Bellevue, and Jermaine was fantastic from start to finish. He was excellent at keeping negotiations on track, highly proactive in driving the transaction forward, and went above and beyond to solve problems, even those outside his remit. I couldn't have asked for better support, would highly recommend!

Peter · 4 December 2024

★★★★★ 5/5

Trustpilot

Excellent lettings and sales

Carter Jonas has managed lettings for me for many years and are always efficient, sensible and approachable. They have also recently acted on a property sale for me, and found a buyer very quickly. Very satisfied with their service.

P · 5 August 2026

★★★★★ 5/5

Trustpilot

Smooth easy process to fix our tenancy

Smooth easy process to fix our tenancy. Our contact Tanya Hall was extremely helpful throughout.

Ian · 23 September 2026