Carter Jonas London reviews

★★★★★ 5/5

Trustpilot

Maddy is very friendly

Maddy is very friendly, helpful and gets the the job when needed. Easy company to deal with.

Sarah · 14 October 2021

★★★★★ 5/5

Trustpilot

ms gozde balkan

Zoltan Dudas helped us so much, with his great follow up our offer is accepted by the landlord. Even we didn't rent the apartment, the process and management of Zoltan was very professional and kind. I highly recommend Carter Jonas Fulham and Zoltan Dudas as a negotiator.

Gözde · 20 January 2022

★★★★★ 5/5

Google

Had a great experience with Carter Jonas, they went above and beyond to make sure make sure we got moved in on time, due to us having a small window to move. Very friendly and professional, would highly recommend them for anyone looking to move in London.

Tom · 25 August 2023

★★★★★ 5/5

Trustpilot

Really happy with the service and help…

Really happy with the service and help provided by Monica through Carter Jonas, efficient work and perfect flat! Can’t recommend more! Thank you!

Vanessa · 3 December 2024

★★★★★ 5/5

Google

I have had such a positive experience buying my first home from Carter Jonas. Of all the estate agents I met in the buying process, Carter Jonas were by far the most professional, helpful, and friendly. I felt so supported, professionally and personally, and will definitely be contacting Carter Jonas when the time comes to sell my property!

Ruby · 25 August 2022

★★★★★ 5/5

Trustpilot

Arabella & team

Arabella has been helpful and professional throughout the whole process.

Henry · 29 July 2022

★★★★★ 5/5

Trustpilot

Highly Recommended.

Highly Recommended.Carter Jonas could not have been more helpful in selling our home, particularly Ed and Rupert, who went out of their way to secure a buyer. The advice offered was first class and they kept us fully informed about potential problems and the progress in general.We can’t thank them enough.Pete and Karen

Pete · 3 February 2023

★★★★★ 5/5

Google

We found the Carter Jonas team on Bellevue Road to be extremely accommodating to our schedule for viewings, as well as very friendly. They made it a point to understand our situation and we very sympathetic to our needs. Key pick-up on move-in day was easy, uneventful and quick. We couldn't recommend Georgie and the others highly enough!

Coleen · 26 August 2017

★★★★★ 5/5

Google

I don't think I have ever received such fantastic customer service before from any company. Its' been a seamless and positive experience dealing with Carter Jonas Wandsworth, Grace.P went above and beyond to ensure we were comfortable and confident with the renting process. I would highly recommend to anyone looking to rent a place to use Carter Jonas whilst doing their search.PositiveResponsiveness, Quality, Professionalism

Lucy · 25 August 2021

★★★★★ 1/5

Trustpilot

Do not rent through these people - South Kensington office

Absolutely diabolical service. After signing the letting agreement for my student son a property manager was appointed who was nothing to do with Carter Jonas. We have been privy to so much email traffic with the 2 agents unable to agree who had responsibility for what. I’m yet to be convinced we will see our deposit returned and a the reference my son will need for his next flat. Please avoid these people as it is an incredibly stressful experience. I’m staggered with the lack of professionalism on display. I’ve made sure I’m telling my friends and colleagues about my experience.

Diane · 30 June 2023

★★★★★ 5/5

Trustpilot

Charlotte was friendly and efficient

Charlotte was friendly and knowledgeable - she came well prepared with local information concerning rental properties.

Amanda · 4 June 2021

★★★★★ 5/5

Trustpilot

Highly positive experience

Julia handled our mother's house sale with an incredible level of professionalism and kindness. She made every step of the way smooth and easy to manage. I would highly recommend her, as would our mother.

Sarah · 5 April 2024

★★★★★ 5/5

Trustpilot

Efficient and Effective

Helen dealt with the sale of the house brilliantly. Great communication throughout the process and made the whole thing seamless.

Sasha · 4 December 2024

★★★★★ 5/5

Google

We recently moved to London, and were looking for a place for my family to live. Carter Jonas was very easy to work with, and very prompt. Issues always arise, but we found that they were very understanding and ultimately things went very smoothly.

Jasse · 25 August 2023

★★★★★ 5/5

Google

I recently dealt with Izzy and the team on a rental and during this difficult time they were quick to respond, proactive and understanding in anything I asked. In changing the reputation of estate agents id certainly use them as my first port of call in the future. Thanks team!

Carl · 25 August 2020

★★★★★ 1/5

Trustpilot

As other GENUINE reviews have indicated..

they are the lowest of lows. I mean, the bar is not set high to begin with due to their line of work. God help anyone that crosses unfortunate paths with this outfit.

Honest · 12 April 2024

★★★★★ 5/5

Google

I had a very good experience dealing with Carter Jonas, especially with Grace Phillips. Grace helped me find exactly what I was looking for. No job was too big for her, she was helpful in all aspects. Thank you for making my experience a pleasure. Will definitely be using Carter Jonas in the future!PositiveProfessionalism

Molly · 25 August 2022

★★★★★ 5/5

Trustpilot

Great move in

Monika was great. The whole tenancy process was easy to deal with and efficient!

Pierre-Emmanuel · 5 June 2021

★★★★★ 5/5

Trustpilot

Great experience

Great experience - very straightforward and supportive; transparent and easy to use as a rental tenant. Excellent service.

Peter · 26 November 2024

★★★★★ 5/5

Trustpilot

Great experience

We had a fantastic experience with Nicholas. He kept us informed throughout the process & had been really helpful & instrumental in the negotiation of a property we’re in the process of buying. Would thoroughly recommend !

Tess · 15 May 2025

★★★★★ 5/5

Trustpilot

Very happy with the service from Carter…

Very happy with the service from Carter Jonas. They helped with all parts of the purchase including the challenges that arose during the process. Very good communication at all times. My particular thanks to Ed who pulled out all the stops to facilitate the completion on the day.

Paul · 3 February 2023

★★★★★ 1/5

Trustpilot

Carter Jones a joke, Terrible estate agent

If i Could give them zero I wouldI contacted these people 4 times regarding a property and left My details with no responseI booked an online viewing and got no responseIf you are selling or buying keep away they are ignorant and useless And it had nothing to do with Covid so please do not use that as an excuse

Martin · 3 July 2021

★★★★★ 5/5

Google

I’ve had a really good move in experience with Carter Jonas. The team seems well organized and everyone is being attentive. I would also like to offer special thanks to their agent Grace Phillips, she’s super professional, responsive and truly polite. I would so much recommend Carter Jonas and their good team.

Norah · 25 August 2022

★★★★★ 5/5

Trustpilot

Great service

We have now bought twice through Carter Jonas and sold once. On all occasions they have been incredibly helpful, professional and supportive. Andrew Maddock in particular goes above and beyond to ensure that everything progresses well. He has single handedly held chains together, and takes the time to ensure that everyone is informed. I have no reservations in recommending them.

Katharine · 8 June 2021