Trusted Agent profile · London
★★★★★
851 reviews across 1 platform
400 Wick Lane, London, E3 2JG
Part of Big Yellow Self Storage Co Ltd, see every office.
Big Yellow Self Storage Co Ltd's office in London, at 400 Wick Lane, is rated 4.6 out of 5 across 851 reviews on 1 platform, including 851 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Big Yellow Self Storage Co Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMichael, the gentleman who inducted me into the storage community gets 10 out of 10 for making a potentially daunting experience as easy as possible. Props to George, their recommended removal gentleman, who made it even easier. So now I'm tremendously relaxed about the whereabouts of my cherished chattels.
5/5
GoogleWhat a great reception - arrived at BYS in bow; Chris and his team explained everything very clear and above all helpful and welcoming. Facilities are great.
4/5
GoogleCheck-in was super slick, thanks for Katie for being so friendly and running through how it all works at the site. It was super simple to unload and get everything in the unit, loads of trolleys and parking. It can be a bit difficult to get late access to your unit if you don't organise with customer service when they're open (just let me do it online). So that's something to consider ahead of time.
5/5
GoogleJag was a great help, made the whole process less stressful & easy
5/5
GoogleErnest was absolutely amazing, so helpful and made me feel calm in a very stressful situation!
1/5
GoogleI found out almost all my stuffs in basement floor storage unit was damaged by MICE INFESTATION and the storage & insurance company are both resisting hard to take the responsibility to cover damages. Very frustrating and stressful! Also the manager LIED about having no responsibility to repay the storage fee when they failed at pest control every year judging by Google Reviews here. Both the insurance company & Big Yellow Self Storage HQ have said the otherwise. And when I mentioned that, he changed his words. Worst customer service ever, I also remember other female manager suddenly switching her persona when she was informed about the damage. Getting all defensive and rude. Use the attic storage in Bow instead. Massive regrets for choosing BYSS Bow. Absolute waste of time, money & energy.
5/5
GoogleAdam was extremely helpful and ran us through the entire process smoothly!
5/5
GoogleGreat service. From booking online to checking in at the store. Easy and efficient process. Great customer service, Chris was amazing. Really friendly and helpful.
5/5
GoogleMicheal Mullen was a great help in getting everything processed quickly and explained the whole process. It made the process of self storage far easier with his calmness and precise information.
5/5
GoogleChris and the team at Big Yellow Bow are superb. Customer service is awesome as they couldn't do more to help support my business.
5/5
GoogleEverything was great and Reena was super professional and helpful. Great experience overall
5/5
GoogleFantastic customer service on every interaction. Facilities were great quality also. Definitely recommend
5/5
GoogleAdam was so helpful and friendly. Would definitely recommend.
5/5
GoogleErnest was very helpful. He made the whole experience seem easy. He was very efficient, helping me through alll the paper work
5/5
GoogleHad an amazing, quick and very pleasing experience with the team at BYSS in Bow. Poppy was incredibly lovely and helpful and managed to make my move-in so much easier. Thanks again!
1/5
GoogleDo not be fooled by the online prices. Yes, the prices advertised are correct. What they don't mention is the extra array of hidden charges that they'll bombard you with when you turn up at the desk to confirm booking. Make no mistake customer service from most of the staff working at desk both in person and over the phone are fantastic. However, i had a shock of my life when i turned up to confirm my booking. Expecting to pay just over £8 per week for 8 weeks for a 15sq room (half price promo), I was asked to pay £50 insurance, a deposit and the full 8 weeks sum in advance totalling just over £140. How £8 weekly charge turned over £17 baffled me. I was able to lower the insurance and took the minimum insurance of £3 per week. However be aware you will not be able to use storage without insurance. On the other hand, they do pay your deposit back too. What shocks me is that a company of this size keep these costs hidden until the very end. So unless you have previous experience with storage, you won't have a clue. Ended up paying way in excess of what I budgeted. Very disappointing. Finally, there is a guy called ayub working in front desk who insists you review and give him 10/10 in everything "without reading the questions,". He even requested if I could "do the review now" referring to the email review they send. You are about 2/10 ayub and that's being generous. I'll mention that on the review itself that was sent to me. Speaking to your friend holding the lift door open while customers are waiting to go up for mins and insisting you are given a 10/10 without reading qurstions is bizarre.
1/5
GoogleThe storage itself is fine - you get what you pay for. My problem was the staff and management. I rang them up during my final week of storage to ask whether I could have extra hours access on my checkout day since I wasn't sure I'd be done by closing time. The person I spoke to said this wouldn't be a problem and informed me it costs £5 and I'd just need to call back the day before my check out day to get this booked, and the £5 would be taken from my deposit. I did so, and the lady I spoke to said to make sure I empty my room when I'm done and remove my lock and they'll process my account and deposit the following morning. The following morning, I get a call from Big Yellow Storage asking when I would be checking out. Completely confused, I explained I had checked out the day before as I had communicated to the two people I had spoken to the week before. I then got a credit note email informing me I was only due to get half my deposit back. I called back and they said they had to charge three days extra due to my late check out on Monday. Even more confused, I explained I had checked out on Sunday (which was the day before) and I had asked for extra hours access, and was told this would be £5 and to make sure everything was cleared when I finished on Sunday. I soon realised the guy who did my check in had given me Sunday as my check out, thought it was Saturday - which I can accept as my fault because I should have double checked the paperwork. But at most I could accept being charged for that one extra day from Saturday to Sunday - not three, from Saturday to Monday including both days! How does that even make sense? I asked to speak to the manager and she was not bothered by any of the unfair and incorrect information I had been given. I've dealt with my fair share of crooks over the years, but this was shocking! I will never store my things with Big Yellow again!!
5/5
GoogleI have been using this storage for nearly 20 years and would definitely recommend it. Staff are very friendly, helpful and generous with their time and assistance. I personally use the out-of-hours service and have never had any problems with access. With the alarmed doors and installed sprinkler system you get peace of mind. Have never had reason to look anywhere else. During this pandemic they have been particularly helpful which has prompted me to add this review. Thanks, Big Yellow Bow!
5/5
GoogleGreat service from Big Yellow Storage Bow, what friendly helpful people and what a seamless, organised, efficient, economical process. And brilliant help from George, the mover they recommended, so careful, pleasant and skilled. Great all round.
5/5
GoogleUsed the Camberwell (for 6 weeks) and Bow (for 2 months) Big Yellows while I was away travelling - both great, excellent service, all went smoothly, suuuper friendly positive staff! Would always use again. Only criticism is that the opening times should be longer in the evenings. You can’t go before 530pm if you work until 6 or 7pm.
5/5
GoogleErnest was extremely helpful, I very welcoming. Excellent customer service and I will not hesitate to use Big yellow storage again.
5/5
GoogleChris was really helpful. Such great service and spent time helping me understand where everything is and how to work key codes etc. I was so pleased!
5/5
GoogleI used them recently and would definitely recommend. Khai who did my check in was very friendly and helpful, in fact all of the staff members that I interacted with were lovely. Very straightforward to use, and when I emptied my storage out I got my refund for the time I didn't use promptly. Would happily use again
5/5
GoogleOnly went in to collect boxes. The lass who served me was very attentive and polite. Calm and efficient.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Big Yellow Self Storage Co Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
