Big Yellow Self Storage Co Ltd London reviews

★★★★★ 1/5

Google

I was personally very disappointed with the way business was carried out from what I thought was one of the leading storage companies. While the customer service received from Ayun was very good, and he did offer me a slightly bigger unit for the same price, I couldn't get over the huge amount of hidden costs incurred that I wasn't expecting. While I have since found the small print that very vaguely says you must budget for insurance, deposit and padlock, I have looked back over all the information sent to me and it's actually extremely difficult to get any vague information about what the overall cost will be. All I have is multiple emails telling me about the rental cost alone for one week (£18.50), deceptively making it seem like you've got a good deal, so of course it was a surprise to walk in and be asked to pay £167 on to my card. Now of course I accept that a deposit must be paid but it was not made clear at all, nor that the first 4 weeks rent had to be paid upfront. Personally I will never be using the service again just from the shock of this experience. I think most people would agree that making costs very clear upfront is absolutely vital to good customer experience. Can't stand this sneaky way of doing business. Extremely disappointing.

Seb · 10 December 2019

★★★★★ 5/5

Google

It was a genuine pleasure and took pressure off at a stressful time Thanks for the time and patience Amanda

Amanda · 14 October 2025

★★★★★ 5/5

Google

Adam , thank you for heeelp!!!

Girls · 14 February 2026

★★★★★ 1/5

Google

After a view very professional service from an efficient gentleman called Khai, I've had to update my review from 5 stars to 1 star. I just dealt with Gizem, who was unwilling to move on a small late payment fee of less than £20 due to a direct debit not being set-up correctly. My bill was paid in full during that call and I apologised for the mistake. As such, I will be cancelling my annual storage with Big Yellow at a lost revenue to them of £2,500+. Foolish business decision making from an unflexible person who does not value repeat revenue. Gizem also put the phone down on me once the payment was made and didn't give me a chance to confirm when the account was up to date. If you work for a large business and do not care about your customers, like Gizem, then the business will suffer in the long term. I would not recommend Big Yellow due to Gizem's poor customer service.

Ben · 13 June 2019

★★★★★ 1/5

Google

I was personally very disappointed with the way business was carried out from what I thought was one of the leading storage companies. While the customer service received from Ayun was very good, and he did offer me a slightly bigger unit for the same price, I couldn't get over the huge amount of hidden costs incurred that I wasn't expecting. While I have since found the small print that very vaguely says you must budget for insurance, deposit and padlock, I have looked back over all the information sent to me and it's actually extremely difficult to get any vague information about what the overall cost will be. All I have is multiple emails telling me about the rental cost alone for one week (£18.50), deceptively making it seem like you've got a good deal, so of course it was a surprise to walk in and be asked to pay £167 on to my card. Now of course I accept that a deposit must be paid but it was not made clear at all, nor that the first 4 weeks rent had to be paid upfront. Personally I will never be using the service again just from the shock of this experience. I think most people would agree that making costs very clear upfront is absolutely vital to good customer experience. Can't stand this sneaky way of doing business. Extremely disappointing.

Sebastian · 13 June 2019

★★★★★ 1/5

Google

Firstly google maps doesn’t directly you well On arrival it’s not clearly laid out or marked out . The staff are not the most communicative bunch either. Maybe it was because I was already disconcerted due to the run up to arrival, but not a great experience for me. I’d resolve the mapping issues and then sign post everything clearly if it were my business.

Hitesh · 14 December 2023

★★★★★ 5/5

Google

I had a very positive experience here, from parking up my bicycle (right outside and secure) through the tour at the end. Jagdeep was extremely helpful, definitely went out his way to make my day that bit better, and I couldn't recommend him enough if you get the chance to choose who you deal with here.

Benjamin · 12 June 2023

★★★★★ 5/5

Google

Chris and poppy and all the team were amazing. Changing rooms was made effortlessly easy.

Callum · 14 November 2025

★★★★★ 5/5

Google

Chris at bow yellow storage was incredible. Made it a stress free process. Helped explain everything perfectly . Deserves a medal !!! Thanks again

Ryan · 14 August 2025

★★★★★ 3/5

Google

What can one say, it's a storage facility lol I feel safe and trust my belongings to be secured. However, prices quoted and actual amount paid have a large desparity, therefore felt I was being ripped off, especially as you are there at a time when you don't have time to swop and change. Advice is to ensure you know how much the total is prior to booking, don't rely on emailed quote that doesn't list the little extras lol

David · 13 June 2018

★★★★★ 5/5

Google

I was very pleased with the service presented by Big Yellow in Bow. All staff was polite and helpful taking me through the process, the hallways and my unit was very clean. The trolleys here was great to use as they was very sturdy and you can fit allot onto each with side barriers. They recommended Oliver from Conprehensive Removals to me which was extremely professional, polite and helpful. Would highly recommend! Thanks to both Big Yellow and Comprehensive Removals for making this process allot swifter and stress free.

Billy · 13 June 2018

★★★★★ 5/5

Google

Super fast and easy to complete my check in after having done the preliminary online check in. Michael was very helpful and lovely. Certainly a well oiled team and a great service

Anne · 9 October 2024

★★★★★ 5/5

Google

Chris, Reena and Henry offer warm welcomes, great service and good deals on the best storage units in East London! Thanks so much Big Yellow in Bow 👍🏻 …

Tom · 14 June 2025

★★★★★ 5/5

Google

Superb customer service right from the 1st phone call. Was taken on a tour of the facility to see different storage sizes/options. Payment/documentation was well explained and easy. …

Ayodeji · 14 June 2025

★★★★★ 5/5

Google

Serve by Henry today & was very helpful getting me sorted outside, lovely team environment would recommend

Ricky · 14 October 2025

★★★★★ 5/5

Google

Had a great experience with Big Yellow Bow and it was all so last minute which they really accommodated. A big shout out to Ernest. A true gent and you knew he was the boss! A great extended hours service too. No bother! Many thanks to all of the team at Big Yellow Bow!

Martina · 12 June 2023

★★★★★ 5/5

Google

Perfect service and nice people here!

Fana · 11 September 2026

★★★★★ 4/5

Google

Big Yellow in Bow were clearly under a lot of pressure on a Saturday a few weeks before the start of the Olympics. While I had registered online in advance, I had to queue when I got there, but my man and van managed to unload the van onto the trolleys in the meanwhile - so I didn't really lose any time.Yes, you can save money by buying a padlock in advance (they sell them for about £15), but Big Yellow are pretty clear about that up front. All in all, for short term storage (under 4 weeks), I think it's a decent service at a reasonable price.

Sam · 14 June 2013

★★★★★ 1/5

Google

Staff is not helpful at all. The atmosphere they created is very unwelcoming. The corridor to get to the 15 sqm rooms is extremely tight. Some doors do not open // close correctly. I recommend the Big Yellow in Camberwell MUCH more. I was miss informed by staff twice now which is unacceptable.

Tamara · 12 August 2025

★★★★★ 5/5

Google

Poppy was super helpful throughout the process - on email, when I got there and after (when I didn't sign out properly!). It's a really easy to use, easy to find storage unit building, recommend.

Daisy · 25 June 2024

★★★★★ 4/5

Google

Staff were fantastic (Henry and female colleague) clear and helpful. Dropped 1 star because I thought access was 24/7 but it’s not. Thx

Sue · 14 July 2025

★★★★★ 5/5

Google

Excellent customer service from Henry. Smooth check in, very clear instructions and really helpful when it came to local information and store time.

Karl · 14 July 2025

★★★★★ 2/5

Google

Cost went up 30% once they tell you the insurance is mandatory and was not factored in.

Jean-Baptiste · 16 August 2023

★★★★★ 5/5

Google

A very organised self-storage service. You can check-in online to save time and any nerves you have regarding Covid. Our assistant, Cobra Kahn, was fanrastic. Very detailed and easily understood instructions and he had a great sense of humour too. Cobra is an asset to the company. I would recommend this storage facility and service to anyone in need of storage.

Gabrielle · 12 June 2022