5/5
GoogleThe manager Chris was fantastic. Professional, helpful and very friendly
Trusted Agent profile · London
Big Yellow Self Storage Co Ltd London reviews
★★★★★
855 reviews across 1 platform
400 Wick Lane, London, E3 2JG
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Big Yellow Self Storage Co Ltd's office in London, at 400 Wick Lane, is rated 4.6 out of 5 across 855 reviews on 1 platform, including 855 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleWe have been using the storages from Big Yellow in Bow for 5 years, all the customer service officers here are the best in helping and especially Mr Khairul who is one of the most outstanding personal there.
1/5
GoogleHad a bad experience with this yellow storage, there's a lot of hidden costs which are you not made aware of at the beginning and although the manager offered a discount due to some "misunderstandings" when customer service gave wrong information regarding moving to a smaller unit and the implied costs, he never confirmed via email and was not reachable afterwards on the telephone so didn't get any discount.. would not recommend
5/5
GoogleThe big yellow at wick Lane London, I'm a supervisor work in big yellow since September 2022 and still on going. The staff are great to there customers and great to help out I myself would recommend using big yellow its a big warehousing plenty of parking
5/5
GoogleKatie was a great help, would recommend storing here.
5/5
GoogleAmazing, supportive and very professional team. Special thanks to Mike! Thank you so much guys.
5/5
GoogleStaff are all friendly and willing to help with all storage needs. Poppy was especially great with us today.
5/5
GoogleExcellent. Jagdeep got us checked in very quickly and explained how everything worked. We were able to pull right up to the loading area and transfer onto trolleys which made everything really easy. The alarm plus padlock system makes it feel very secure. Very happy overall!
5/5
GoogleMike was amazing. Always really helpful. 100% recommended
5/5
GoogleReena was very good and very helpful
2/5
GoogleBeen with Big Yellow for a while and it is a safe place to store stuff. It is quite pricey but you can rest assured that your belongings are safe. Unfortunately the Bow branch has some really rude staff who have clearly not been trained in how to speak to customers. Had a very bad experience just before Christmas. If I wasn't so desperate for local storage I would've gone elsewhere.
5/5
Google10/10 service from Jag! He went through everything with me, and the check in process was incredibly easy. Super friendly and he really reassured me about the safety of the building/lockers, made the stress of moving much easier to handle!
5/5
GoogleNaif was really helpful and efficient!
5/5
GoogleAyub was a great help and was very thorough with the induction - would highly recommend!
5/5
GoogleIncredible service from beginning to end - couldn't recommend Big Yellow enough!! Thank you for all of your help is resolving our request so quickly.
5/5
GoogleChris and team are amazing!
5/5
GoogleAwesome customer service by Khairul. His friendly smile and calm approach reduced my stress. Thank you 😎 …
5/5
GoogleChris is very helpful, explained everything thoroughly and so everything went well! Big Thumbs up!!
5/5
GoogleGizem was very helpful, told us everything we needed to know and accommodated our requests
5/5
GoogleGreat service. Really easy to use. Khai was great help at the Bow (London) facility.
5/5
GoogleThe team, both on the phone and in-store were really helpful setting everything up and answering all my questions. Only thing - you need a lock straight away (whether you're filling the space or bringing your items later) so don't forget to bring your lock or you'll be buying a new one!
5/5
GoogleWe were stressed, we didn’t have much time, Chris solved all our problems. He was kind, efficient and helpful. He was also fun and nice to have a few minutes with. Kai helped too Thank you
5/5
GoogleKatie was professional, efficient and funny. 10 out of 10
5/5
GoogleThe manager Ayub here is really nice and helpful, we appreciate his service a lot, thank you Ayub.
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