1/5
TrustpilotIncompetent agency avoid at all costs
The worst agency I have ever dealt with.
Trusted Agent profile · London
Benham and Reeves London reviews
★★★★★
571 reviews across 2 platforms
Unit 1 Blake House, Admirals Way, Canary Wharf, London, E14 9UJ
Benham and Reeves's office in London, at Unit 1 Blake House, is rated 4.6 out of 5 across 571 reviews on two platforms, including 163 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleExcellent service from Benham & Reeves, and specifically Tan Pham who dealt with our requests quickly and efficiently. It has been an easy process and we are very thankful for the service we have received throughout. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Agent replied · 13 June 2024
Thank you Keiron for rating our Canary Wharf estate agents with five stars, its great to hear we were prompt and efficient throughout the property process and that you got the professional service you expected. best regards, Emily Taylor, B&R
5/5
TrustpilotI’m very pleased by the services…
I’m very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend Benham & Reeves without any hesitation to every owner that wants to sell their property.Thank you again
Agent replied · 10 June 2024
Hi Patti, thanks for sharing this lovely feedback here. Sara and all the Kensington sales team were very pleased to see your lovely feedback. Being professional and ethical are attributes we really strive to reflect so its great to hear we met your expectations here.- Emily, B&R
1/5
Trustpilotavoid at all cost
Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if at all) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Ridiculous.Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the depositAccording to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint thatWe are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).That said notification wasPlease be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. If I were to express my intention to pay the rent each month, and actually pay it in 6 weeks, this cannot be also a breach of the contract according to their logic.I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings in their contract.
1/5
TrustpilotAVOID!!
AVOID!!! AVOID!! AVOID!!! This agency fraud us. We found an apartment in Notting Hill, transferred the deposit and the first month of rent. Two days before the moving in date the agent Sam called us and told us that the old tenant does not want to move out and he or she renewed their contract. And on top of that, they did not want to take any responsibility for their mistake. We told them on the same day we want our money back but this took them over three weeks to transfer this back. So we arrived in London without an accommodation and had to find another apartment and had to pay for the hotel and etc. We also could not even make a new offer for a new apartment because Benham and Reeves still had ours. They even lost one of the transfers and just realized after I told them. And it gets worst.... they transferred us less money than the amount we were supposed to transfer. Because they did not pay the bank fees and let us pay them again. How ridiculous. We are taking legal actions and hoping to get compensation at least. Was just a horrible experience and costs us our last nerves.
5/5
TrustpilotGood and detailed service
Good and detailed service, handle the lease properly.
Agent replied · 10 June 2024
Hi Nic, thanks very much for your kind feedback and five star rating, we're glad to hear you feel well looked after. Thanks for your continued custom.- Ruth, B&R
5/5
GoogleI rent a studio around Limehouse with B&R. Jeffrey, Maria and Francesca are very professional and helpful in assisting me to settle. Thanks!
Agent replied · 11 June 2024
Thank you Kin Wu, we are very pleased to hear you've had such a great service from our lettings team here in Canary Wharf. Getting people settled in is an important part of what we do so you will come to know the area the way we do. We wish you well with your tenancy. - Emily, B&R
5/5
GoogleTrustful agency for property hunting. Jeffery and Maria helped a lot on renting process and moving to my new property.
Agent replied · 11 June 2024
Hi 1Skyler, thank you for taking the time to share a five star rating for the service you've had from our Canary Wharf lettings team, we are pleased to hear you've such a pleasant experience with us. - Emily, B&R
5/5
TrustpilotNice
They are very professional .And their resource is good. Well，the communication is effective and smooth.
Agent replied · 10 June 2024
Thanks very much for leaving a five star rating and for telling us you've found the service smooth, professional and effective. This is great feedback to receive, thank you!- Emily, B&R
1/5
TrustpilotThe most unpleasant renting experience…
The most unpleasant renting experience ever from check-in to check-out. Avoid at all cost.
Agent replied · 10 June 2024
Hi, we are sorry to see your feedback here, we did not see this sooner as we had difficulties accessing our page until today. As you havent given your name, we cannot identify you so would you please email us with details at info@benhams.com so we can understand your experience better. - Emily, B&R
5/5
TrustpilotDinesh has done a great job helping me…
Dinesh has done a great job helping me with purchasing by chasing the solicitors on both sides!
Agent replied · 10 June 2024
Hi Yanting, thanks very much for sharing a five star rating here. We are very pleased to hear your property purchase was handled well by Dinesh.- Emily, B&R
5/5
TrustpilotSlick experience renting a property…
Slick experience renting a property through Abbie. She was kind helpful and pleasant to deal with. I would highly recommend.
Agent replied · 10 June 2024
Thank you Toby. Abbie and the Hampstead team are very pleased to hear this and we appreciate you sharing a five star rating here with the Trustpilot community.- Emily, B&R
1/5
GooglePathetic service. Stay away!
Agent replied · 23 August 2024
Hi, we are not sure why you are placing one star reviews on all our Google branch pages. If you have a complaint, can you please make yourself known by emaoling to info@benhams.com and we will be happy to investigate any issues. Thanks, Emily, B&R
1/5
TrustpilotBenham & Reeves hidden fees
My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.
Agent replied · 10 June 2024
Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com
5/5
GoogleAlthough from my experience letting agencies are quite nasty, I must admit interacting with Benham & Reeves was a super smooth process. Don't have anything negative to say.PositiveResponsiveness, Quality, Professionalism
Agent replied · 11 June 2024
Thank you for your positive feedback Dimitris, our Canary Wharf lettings agents are pleased to know we met your high service expectations and we appreciate the five star rating too. kind regards, Emily Taylor, B&R
5/5
TrustpilotCustomer experience
Property manager Claire DeVantier is a very considerate, hardworking, and responsible person whom I greatly admire.
Agent replied · 10 June 2024
Thanks very much for your kind words which Claire and our property management team are very pleased to see here. We're glad everything is working out as expected, this is great feedback.- Emily, B&R
5/5
TrustpilotExcellent service
Excellent service. Tan Pham and Jeffrey Boateng have always give us very prompt response when we had any questions and our property hunting and shifting was very smooth.Would definitely recommend them!!
Agent replied · 10 June 2024
Thank you Sonat, we really appreciate your five star rating and lovely feedback about our Canary Wharf lettings team. Jeff and Tan are very pleased to hear you've had a good service experience with us.- Emily, B&R
5/5
TrustpilotGreat service
Great service. Always very quick to deal with any issues.
Agent replied · 10 June 2024
Hi Maivand, we're pleased to see your five star rating here and glad to hear you're happy with the service. Thanks for your custom.- Emily, B&R
5/5
TrustpilotWonderful experience
Wonderful experience！
Agent replied · 23 August 2024
Hi, many thanks for leaving a five star rating here. We are very pleased to hear you've had a wonderful experience with the services we've provided. Thank you!- Ruth, B&R
5/5
GoogleGood professional service for a recent property I rented and moved-in in London. I was communicating with Jeffrey Boateng for viewing, contract, reference checks etc all processes were done in smooth, professional mannerPositiveResponsiveness, Quality, Professionalism
Agent replied · 11 June 2024
Thanks Rohan, we really appreciate your five star rating and feedback. Great to hear you were happy with our Canary Wharf lettings service. - Emily Taylor, B&R
5/5
TrustpilotA great service and never have any…
A great service and never have any problems.
Agent replied · 10 June 2024
Thank you Richard, it's great to hear you're happy with the service and never have any problems. This is music to our ears! We appreciate your custom.- Emily, B&R
5/5
TrustpilotWesley Ramsay has done a good job
Wesley Ramsay has done a good job. Many thanks for the wonderful service!
Agent replied · 10 June 2024
Thank you Sally, we appreciate you sharing a five star rating here for the service provided by Wesley at our Hammersmith lettings branch. - Emily, B&R
5/5
GoogleI recently had the pleasure of dealing with Harry Neal on the sales front. He was responsive, helpful and solution oriented. I would highly recommend his services.
Agent replied · 11 June 2024
Thank you Samanatha, we appreciate you sharing your five star rating for our Canary Wharf sales service here. Great to hear Harry was responsive and helpful, its all part of the service! - David M, B&R
5/5
TrustpilotSmooth process
Jomar has helped me throught it all since the day I arrived. He is a smart, helpful and efficient lad! Thanks alot Jomar
Agent replied · 10 June 2024
Thanks very much Omar, it's lovely to hear you've had such a good service experience from Jomar at our Canary Wharf branch. We're particularly glad to hear you found him helpful. Thank you for sharing a five star rating too. It's really apprecaited.- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Benham and Reeves London
How many reviews does Benham and Reeves London have?
Benham and Reeves's London office has 571 reviews across two platforms: 163 on Google, 408 on Trustpilot (across the whole business).
What is Benham and Reeves London's rating?
Benham and Reeves London is rated 4.6 out of 5 across all 571 reviews, and 4.7 out of 5 on Google from 163 reviews.
Where is Benham and Reeves's London office?
Benham and Reeves London, Unit 1 Blake House, Admirals Way, Canary Wharf, London, E14 9UJ.
