Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional teamwork
Benhams manage the letting of my 2 flats and have recently found new tenants for both flats. Amelia Wright & Samuel Collins were both very helpful and the lettings went smoothly apart from a slight glitch where last minute, it was discovered a piece of furniture was missing from one of the flats. Claire Greenwood very smoothly sorted this out and made sure the furniture was in place in time for the new tenants. Thanks to all at Benhams who are involved in managing my flats, your professionalism is much appreciated.
Clare · 31 May 2026
Agent replied · 7 June 2026
Hi Clare, we appreciate you sharing a five star rating here and are thrilled to hear you are having such a good service experience from our lettings and management teams. We are glad you are benefiting from the expertise on offer and things are working well for you as a landlord with Benham and Reeves. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotAbbas Efir was absolutely excellent as…
Abbas Efir was absolutely excellent as Property Management Administrator. He could not have been more helpful and efficient at all times. Shali Motachande as Lettings Negotiator was also terrific. The missing star is because of my unfortunate experience with the Property Manager responsible for making the inventory checkout and deposit nightmarish last year. She knows who she is and I do hope she improves!
Simon · 15 September 2026
Agent replied · 24 September 2026
Hi Simon, thanks for your kind service feedback which is appreciated by our lettings and property management team. Both Abbas and Shali are encouraged to know you've felt well supported by them. We regularly review our training programme and reviews are part of our learning process. Thanks for your custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotA good agency for landlords
Amelia Wright helped me to find tenants for my property. The listing was uploaded with photos and a video very quickly. The property was overpriced initially and issues with the market meant it was empty for 3 months which wasn't ideal. The Property Manager Kaitlyn is very responsive and helpful. I would recommend B&R as their fees are reasonable and they are a well-known company. Sometimes they aren't in the office, but they do respond by telephone, WhatsApp and email in good time.
Natnatnat · 15 May 2026
Agent replied · 7 June 2026
Hi N, we are glad you've found Amelia and Kaitlyn so responsive, this is great to hear. Thanks for sharing this feedback and for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience dealing with Rahim Velji and B&R…
Great experience working with Rahim Velji during the recent process of renting our flat. He highlighted certain areas in the flat that needed refurbishment or improvement, if done, would lead quickly in finding a good tenant. We took his advice and the needful was done. Rahim and his team, as indicated, then were quickly able to find a suitable tenancy.
Salman · 16 August 2026
Agent replied · 24 September 2026
Hi Salman, it’s great to hear you are benefiting from all our services and that the property refurbishment we carried out also led to a good quality tenant. We are glad that as a Colindale landlord you feel well supported by our local team. Thanks for your custom.
- Ruth,B&R
★★★★★ 5/5
TrustpilotVery good services for helping me find…
Very good services for helping me find the perfect place to rent within my budget. Dele is very efficient and professional, tried his best to get a good price. After move in, the management service is also excellent. Zhou Wang responses to all my repairing requests without any delay.
Grace · 18 September 2026
Agent replied · 24 September 2026
Hi Grace, thanks for your kind feedback for the service you are having from Dele in our Hampstead lettings team and Zhou in our property management team. We are very glad to hear that you feel so well supported as a tenant renting a property with us in London. Thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotFive star to Nick
I had a fantastic experience with Nick as my property agent while buying my flat. He was incredibly responsive, always quick with communication, and consistently kind and professional throughout the whole process. Nick arranged multiple viewings for me, we viewed the property three times, and he was patient and helpful every step of the way. His support made the buying process much smoother and far less stressful. I would highly recommend Nick to anyone looking for a reliable and dedicated agent.
Park · 28 January 2026
Agent replied · 24 February 2026
Hi Park, thanks for your lovely feedback shared here. We are very pleased to hear you've had such a great service experience buying a property with Benham and Reeves. Nick and the sales team are glad you've found the process smooth and efficient. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotThank you so much Qilin Wang and Claire Greenwood
Well done and thank you so much Qilin Wang and Claire Greenwood! You are professional and exercise due care to my property and really treat my property as own. Both of them try to save money for me and try every effort to make the discoloured cupboard to be cleaned and even do it by themselves
Suen · 22 June 2026
Agent replied · 24 September 2026
Hi Alice, we are so delighted to hear you've been having such a great service experience from Qilin, Sylvie and Claire in our lettings and property management teams. We are pleased you are benefiting from all the help on offer to you as a Landlord. Thank you for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotOutstanding Service From Start to Finish
Penny Cheung has been exceptional from start to finish. My sale had many delays and stressful moments, but she handled everything with professionalism and persistence. She communicated clearly, followed up constantly, and took action whenever things slowed down. Thanks to her determination, the seller finally completed. I highly recommend Penny for anyone looking for a reliable and hardworking agent.
Margerat · 24 May 2026
Agent replied · 7 June 2026
Hi Margaret, thank you for your very kind feedback shared here. We are thrilled to hear you've had such a great service experience with Penny in our London sales team and you have benefited from her buying and selling expertise. Thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotHighly recommended letting agent
I have made a wise decision of working with B&R from last year - it's an absolutely professional, efficient and thoughtful team, helping me secure a reliable tenancy quickly and just before Christmas holiday! Special thanks to Jenny, Nick, Abbas, Zhou Wang, and Shali for their great and kind support, and I will recommend B&R to anyone who is looking for a letting agent in London.
Customer · 15 March 2026
Agent replied · 10 June 2024
Thank you for your lovely feedback shared here for the lettings and property management service you are receiving from our West London property team. We are glad that as a landlord, you feel well supported with Benham and Reeves as your agent. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotKayleigh Weston
Currently, Kayleigh Weston is our property manager, and we greatly appreciate all her assistance. Whenever we have needed her help, she has always responded promptly to our emails, and the few minor issues we have experienced have been resolved quickly and with genuine care.
Consumer · 12 August 2026
Agent replied · 10 June 2024
Thanks very much for your lovely service feedback which Kayleigh in our London property management team is very pleased to see shared here. We are very glad to hear you feel so well supported in your property rental. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent Service!
We've had an amazing move and stay, thanks to Darcey, Nick, Will and the team! They are quick to respond to matters that we report to them and make sure we are instantly attended.
MLM · 13 August 2026
Agent replied · 24 September 2026
Hi MLM, thanks so much for your kind feedback shared here for our letting agents in Kew. We are really happy to know you are finding the service amazing and the team so responsive. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotI have been tenant in Beaufort park for…
I have been tenant in Beaufort park for 5 years. The team is super helpful especially Kayleigh , she has helped us resolving issue in real quick time . Thanks Kayleigh for quick and prompt resolution on issue in the past.
Shubham · 25 June 2026
Agent replied · 24 September 2026
Hi Shubham, thanks for your lovely feedback shared here, we are very pleased to hear you feel so well supported as a tenant and that the property management service provided by Kayleigh is consistent and meeting your expectations. This is great to hear. Thanks for your custom as a tenant with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotAmelia Wright
I would like to say a big THANKS to Amelia Wright for her work and efforts in handling the tenancy. She delivered professional service and act on my instructions promptly and precisely. Very well done.
EP · 11 July 2026
Agent replied · 24 September 2026
Thanks EP for your kind feedback here for the lettings service provided by Amelia in our Surrey Quays branch, its really appreciated as is your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat value Estate Agency team
The Estate Agent team, Roman and Tommy helped successfully sell our 2 bedroom apartment in Kew Bridge and were excellent in communication and decision making all the way through the process, which was made more complicated by the residential development going through a freehold transfer project during the same period. Very patient and exercising good judgement throughout, we very much appreciated input and support of the Benham and Reeves team.
Mr · 15 September 2026
Agent replied · 24 September 2026
Hi Mr Gibson, thanks very much for sharing a five star rating here which the Kew property sales team are very pleased to see. Roman and Tommy are really glad to hear they exceeded your service expectations and helped make the selling process a little easier for you. It has been our pleasure to assist you with the sale.
- Emily, B&R
★★★★★ 5/5
TrustpilotKayleigh Weston
Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.
Ian · 18 September 2026
Agent replied · 24 September 2026
Hi Ian, thank you for your kind feedback concerning the service you've had from Kayleigh in our property management team here at Benham and Reeves. We are glad you felt well supported throughout your tenancy, thanks for your custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotThe staff were helpful
The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.
Selma · 19 June 2026
Agent replied · 24 September 2026
Hi Selma, thanks for your feedback and for your kind comments about the lettings team who helped you with renting a property.
We are sorry to hear that part of your experience during the referencing process was not as positive as it could have been. Referencing is carried out by an independent third-party provider, but we appreciate your feedback and will ensure it is passed on to them for any learning.
We are pleased that our team was otherwise able to assist you and thank you for taking the time to share your experience with us.
- Emily, B&R
★★★★★ 5/5
TrustpilotSimply the best
Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.
Andrew · 4 August 2026
Agent replied · 24 September 2026
Hi Andrew, thanks for your kind words shared here for Gloria in our Hong Kong team. Its great to hear you feel so well supported and that your property is in good hands with Benham and Reeves.
- Emily, B&R
★★★★★ 5/5
TrustpilotI feel very fortunate to have Benham &…
I feel very fortunate to have Benham & Reeves managing my property, with special thanks to Denisa, my Property Manager, and Di, my Letting Manager.
Eve · 22 July 2026
Agent replied · 24 September 2026
Hi Eve, we are thrilled to hear you are having such a great experience as a landlord of Benham and Reeves. Di and Denisa appreciate your kind acknowledgement of their professional support over the years of looking after your rental property. Thank you for your continued custom, and for sharing a five star rating here.
- Emily, B&R
★★★★★ 5/5
TrustpilotBest letting agent
Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.
Happy · 19 May 2026
Agent replied · 7 June 2026
Hi, we are very pleased to hear you've been having a good renting experience - Iveta is pleased to receive this acknowledgement of her lettings and property management expertise. Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
TrustpilotIncompetent, dishonest, and disgraceful service
If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being.During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road.Upon checking out of the property, they attempted to hit me with a series of spurious charges, including:1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left.2. Smears and marks caused by one of their approved contractors.3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance.4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items.While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear.This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful.I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.
JMJ · 19 December 2024
Agent replied · 24 December 2024
Hi JMJ, we're sorry to hear you have been dissappointed with the process and the arbitration to get this resolved. We do our best to work within current regulations that protect tenant rights and the obligations of our landlords and recognise that sometimes, not all parties will agree with outcomes of disputes over fair wear and tear/dilapidations. - Emily, B&R
★★★★★ 5/5
TrustpilotWe would like to thank Francesca & Team
We would like to thank Francesca Sapiano and her team for helping me manage my property at Embassy Gardens. From the start, Francesca has gone above and beyond in all aspects of their role. Not only is communication prompt and professional, but Francesca consistently answers the phone (much appreciated), providing immediate support and solutions whenever needed. The peace of mind I get from knowing my property is well cared for is invaluable. We are happy to work with such a reliable, responsive, and knowledgeable professional team. Best regards, Dr. T.
Property · 18 November 2024
Agent replied · 24 December 2024
Hi Dr T, it's lovely to see your highly positive feedback and five star rating here for the property management service provide by Francesca for your rental property in Nine Elms. We are thrilled you have been able to benefit from all her expertise. Thank you very much for your custom with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
GoogleI had the pleasure of working with Hasan on my recent flat purchase and I couldn’t be more satisfied with the experience. From start to finish, Hasan was professional, attentive, and highly knowledgeable about the market. He took the time to understand exactly what I need, helped me with negotiations, mediated the communication from the solicitors to the sellers and helped me navigate the entire process smoothly.
What really sets Hasan apart is his exceptional communication. He was always quick to respond (even when he was on holiday!), kept me informed at every step, and was available to answer any questions or concerns I had. His attention to detail and commitment to making sure everything went seamlessly was truly impressive.
Whether you’re buying or selling, I highly recommend Hasan as a trusted and skilled real estate agent. He goes above and beyond for his clients!
Jennie · 8 November 2024
Agent replied · 8 December 2024
Hi Jennie, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Hasan's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotBenham has been helping me to find good tenant
Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.
Paul · 30 March 2026
Agent replied · 7 June 2026
Hi Paul, thank you for taking the time to share such lovely feedback here, your comments are really appreciated particularly by Dele in our Hampstead lettings team. We are delighted you are having a good service experience letting your property with us, thanks for your continued custom.
- Emily, B&R
★★★★★ 5/5
GoogleRenting a property through Benham and Reeves was an absolute pleasure. I would like to extend my special thanks to Rosie for her dedicated assistance in preparing all the required documents, and to Deimante for her prompt and efficient support with maintenance issues
Emily · 14 December 2025
Agent replied · 14 April 2026
Hi Emily, we're thrilled to hear you've had such a great experience renting a property with our City team. We are glad to know you've felt well supported as a tenant. Thank you for your custom.
- Ruth, B&R
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