Benham and Reeves London reviews

★★★★★ 5/5

Google

Secured a tenancy quickly and smoothly with Benham & Reeves. My contact, Jeffrey, was very professional and provided ample information in a timely and unambiguous manner. I would definitely recommend Benham & Reeves and Jeffrey if you are looking for a flat in London.PositiveResponsiveness, Quality, Professionalism, Value

Simon · 24 August 2021

★★★★★ 5/5

Trustpilot

I had a good experience with B&R

I had a good experience with B&R. Things got dealt with promptly. Particularly good was Tom in the Beaufort Park office. He got things done and always seemed to have the next task taken care of before I’d even had a chance to speak to him. Recommended. Paul P

Paul · 19 February 2021

★★★★★ 5/5

Trustpilot

Services especially response and…

Services especially response and turnaround time is excellent! Services are almost personalized and well tailored!Working with Kayleigh (Marla) is absolutely awesome; extremely pleasant and responsive; excellent agent!

Joseph · 15 September 2023

★★★★★ 5/5

Trustpilot

Good service ever experienced before

Good service ever experienced before. Thanks to my property manager Tamae!

Kaihong · 6 August 2024

★★★★★ 5/5

Trustpilot

Exemplary Service

I've dealt with Benham & Reeves for a number of years now and have always received exemplary service. I especially appreciate being kept in the loop with regards to the changes in the property market, and rely on their regular newsletters to keep me abreast of developments. Keep doing what you're doing!

Emma · 29 November 2019

★★★★★ 5/5

Trustpilot

B&R and Wesley always respond to my…

B&R and Wesley always respond to my questions promptly. They are very efficient and professional. Thank you B&R.

Helen · 9 March 2024

★★★★★ 5/5

Google

Our lease has just been renewed, and the whole process is very smooth thanks to our agent Rahim Velji 👍 …

Tommy · 20 May 2025

★★★★★ 5/5

Trustpilot

Veronica,Francesca Sapiano,Adrian Ciot,KyleMathews, Sarah

Mr. Kyle Mathew and all the members in team are very supportive with timely responses and constructive action on times.Thanks for all the support given and in future in advance.

AMUTHA · 20 April 2023

★★★★★ 5/5

Trustpilot

Great service from Benhams

Great from Benhams secured the original tenants for my property very quickly and with a rental price that suited all parties. Thanks for Nick Hubbard

Zibo · 4 September 2023

★★★★★ 5/5

Trustpilot

All those experieces are totally well.

All those experieces are totally well.thanks for asking.

野风 · 14 August 2024

★★★★★ 4/5

Trustpilot

Professional and helpful …

Benham and Reeves have been been my letting agents since 2020 . I have found both my past and present agents professional and very helpful. Would reccomend

Tina · 23 June 2023

★★★★★ 5/5

Trustpilot

I'm a tenant in a B&R managed property

I'm a tenant in a B&R managed property. Any problems I have had are always resolved by my property manager Kayleigh swiftly, effectively and courteously.

Paul · 17 July 2023

★★★★★ 5/5

Trustpilot

I was unable to make contact with an…

I was unable to make contact with an utilities company. I contacted Abbas and he resolved the impasse very quickly. This was an excellent service.

Brian · 14 July 2023

★★★★★ 1/5

Trustpilot

Worst renting experience in my life

Worst renting experience in my life so far. In short:• Unprofessional as how can you get renting property address wrong in the contract? Absolutely joke! So you would end up doing address changes all over again. • You’d better have thought about everything and put them into writing at outset. Otherwise, it won’t get delivered by this agent. They won’t say no to you but dragging it on and on with lots of excuses. • If you have any issue with your rented property, don’t expect they will get it resolved soon even urgent issues. I don’t think a tenant can delay paying rent, isn’t it? Also note that they have sub-contractors of sub-contractors which means your problem will be dealt with multiple parties…• No matter how well the property is kept and cleaned when you move out. They will charge hefty cleaning fee regardless. So called "professional cleaning"! If invoice came out with wrong amount, they won’t even bother to apologies act like it is ok to charge people wrong…• Be prepared they will delay your deposit returning. There are so many issues with this agent…absolutely horrendous!

Mr · 31 October 2019

★★★★★ 5/5

Trustpilot

Rubel and Thuraya

Rubel and Thuraya, thank you so much for assisting with the renewal of my tenancy!

Igor · 29 February 2024

★★★★★ 5/5

Trustpilot

Great agent!

I’m very grateful to Greta and Darcy for their amazing job performance. They were always quick and very helpful.They are absolutely trustworthy.

Moeri · 13 September 2023

★★★★★ 5/5

Trustpilot

Shali Motichande

Efficient and excellent service

David · 9 September 2024

★★★★★ 5/5

Trustpilot

We bought our first apartment in London…

We bought our first apartment in London with Benham & Reeves. The sales team is really helpful and efficient. Thank you so much especially to Thomas who answered and helped us till completion. Highly recommend

Mrs · 28 June 2022

★★★★★ 5/5

Google

Excellent service from Benham & Reeves, and specifically Tan Pham who dealt with our requests quickly and efficiently. It has been an easy process and we are very thankful for the service we have received throughout. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism

Keiron · 14 June 2021

★★★★★ 5/5

Trustpilot

I’m very pleased by the services…

I’m very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend Benham & Reeves without any hesitation to every owner that wants to sell their property.Thank you again

Patti · 30 March 2022

★★★★★ 1/5

Trustpilot

Incompetent agency avoid at all costs

The worst agency I have ever dealt with.

Alice · 25 August 2025

★★★★★ 1/5

Trustpilot

avoid at all cost

Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if at all) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Ridiculous.Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the depositAccording to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint thatWe are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).That said notification wasPlease be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. If I were to express my intention to pay the rent each month, and actually pay it in 6 weeks, this cannot be also a breach of the contract according to their logic.I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings in their contract.

H · 13 December 2018

★★★★★ 1/5

Trustpilot

AVOID!!

AVOID!!! AVOID!! AVOID!!! This agency fraud us. We found an apartment in Notting Hill, transferred the deposit and the first month of rent. Two days before the moving in date the agent Sam called us and told us that the old tenant does not want to move out and he or she renewed their contract. And on top of that, they did not want to take any responsibility for their mistake. We told them on the same day we want our money back but this took them over three weeks to transfer this back. So we arrived in London without an accommodation and had to find another apartment and had to pay for the hotel and etc. We also could not even make a new offer for a new apartment because Benham and Reeves still had ours. They even lost one of the transfers and just realized after I told them. And it gets worst.... they transferred us less money than the amount we were supposed to transfer. Because they did not pay the bank fees and let us pay them again. How ridiculous. We are taking legal actions and hoping to get compensation at least. Was just a horrible experience and costs us our last nerves.

Christine · 9 October 2018

★★★★★ 5/5

Trustpilot

Good and detailed service

Good and detailed service, handle the lease properly.

Nic · 24 May 2024