Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Edelyn Reynolds always give me very prompt response when I have any questions.
Xu · 30 March 2022
Agent replied · 10 June 2024
Thank you Xu, Edelyn and the Woolwich lettings team are pleased to hear you have had a great service experience. Thanks for rating us with five stars too.- Emily, B&R
★★★★★ 5/5
GoogleA very big thank you to the team that manage my property esp Abbas, very efficient and very helpful!
Shirley · 11 June 2021
Agent replied · 11 June 2024
Thank you very much for rating our lettings and property management with five stars, we are glad you find the service efficient and our staff so helpful. We are delighted to hear this.
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotThorough Professional …
Benham and Reeves is a thorough professional company, which took a great care of my needs. Sarah and Veronica have been very forthcoming and supportive all through out.
Apollo · 19 October 2023
★★★★★ 5/5
GoogleVery good and fast in responding to issue that I facing….
Yeh · 11 June 2022
Agent replied · 11 June 2024
Thank you for rating our Canary Wharf lettings agents with five stars, we are glad to hear you find the service efficient.
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotExcellent service and professional…
Excellent service and professional assistance and expertise from the team and specifically from Abbas Efir. Very helpful, enthusiastic and conscientious.
Fares · 20 October 2020
Agent replied · 10 June 2024
Thank you for reviewing our property management service as excellent - this is much appreciated by Abbas and the team. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotExcellent service from Simon.
Excellent service from Simon.Definitely recommend
Lisa · 18 November 2022
Agent replied · 10 June 2024
Thank you Lisa, great to hear you've had an excellent service from Simon at our Wapping lettings branch. We are happy to help anyone looking for a new home to rent, buy or sell.- Emily, B&R
★★★★★ 5/5
TrustpilotEfficient property management team
Happy with Abbas and property management team's efficiency and service which is always prompt and helpful. Thank you
Sue · 26 October 2020
Agent replied · 10 June 2024
Thanks Sue, we are very glad to hear you are happy with your property manager and for the five star service rating. Much appreciated.Kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleGood professional service for a property I recently rented and moved-in in LondonPositiveResponsiveness, Quality, Professionalism
Mercury · 11 June 2021
Agent replied · 11 June 2024
Thanks very much for rating our Canary Wharf lettings team with five stars, we're glad you found the service professional and wish you well with your tenancy.
best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleRecently my tenancy was up but before that expired Benham had already secured another tenant!
Ask · 11 June 2021
Agent replied · 11 June 2024
Thank you very much for your kind feedback, our Canary Wharf lettings team is very appreciative. We are also pleased that we were able to secure a new tenant so quickly, even in the pandemic, and are glad we have a happy landlord and tenant.
best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleAbbas gave me solid support for all my apartment's matters. Very responsive mgr. .
Julian · 11 June 2021
Agent replied · 11 June 2024
Thanks Julian, great to hear you are finding the service so responsive, that's great to hear. Abbas and our Canary Wharf lettings team were very encouraged to see this.
kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotThe issue was dealt with professionally and nicely.
The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.
Linda · 31 October 2023
★★★★★ 5/5
GoogleThank you for Tan Pham's excellent service.
Jeff · 11 June 2022
Agent replied · 11 June 2024
Thank you Jeff, we appreciate the five star rating and are glad you found the service excellent at our Canary Wharf branch.
kind regards, Emily Taylor, B&R
★★★★★ 4/5
Trustpilotthanks of all team,
thanks of all team,always available and kind
Paolo · 30 March 2022
Agent replied · 10 June 2024
Thank you Paolo, we appreciate your lovely feedback shared here with the community.- Emily, B&R
★★★★★ 5/5
GoogleThe agent (Lonnie) was really friendly and helpful.PositiveResponsiveness, Professionalism
Erzsebet · 24 August 2021
Agent replied · 11 June 2024
Thank you very much for your feedback and five star rating, we appreciate it!
best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleFantastic advice and always had time for me (and my many silly questions)
Bambo · 11 June 2020
Agent replied · 11 June 2024
Thanks Bambo for your review and feedback, I think you dealt with a couple of our branches and have found the service consistent which is really good for us, as a company, to see. Kind regards, Emily Taylor, B&R
★★★★★ 1/5
TrustpilotWould Avoid
My sad experience dictated that they care for their wallet more than customer's satisfaction.
Vas · 15 June 2019
Agent replied · 11 June 2024
Hi Seymour, we are quite new to Trustpilot and trying to respond to all reviews here. I am very sorry to read your comment and wondered if you could please email me with little more information about what happenend so I can investigate it. We do take all comments seriously and hope to learn from them. If you can email info@benhams.com Thanks, Emily Taylor, B&R
★★★★★ 5/5
GoogleExcellent agency. Positive experience with Lonnie and Maria.
Badr · 11 June 2020
Agent replied · 11 June 2024
Thanks Badr, it is really kind of you to take time to provide such positive feedback and give our Canary Wharf lettings team a five star service rating which has encouraged them alot. Best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotExcellent service from Benham & Reeves.
Excellent service from Lisa-Jane. Impressive attention to detail. Made the whole process hassle-free.
Darren · 30 October 2023
★★★★★ 5/5
TrustpilotRent a flat in North London
Rent a flat in North London, straight forward no problem!
Steph · 5 December 2018
Agent replied · 11 June 2024
Hi Steph, we are quite new to Trustpilot hence the delay in saying thanks very much for your review and comment, really good to hear you had a good experience. Kind regards, Emily, B&R
★★★★★ 4/5
TrustpilotResponsive team
Responsive team, quick, effective, responsive
Jim · 23 October 2020
Agent replied · 10 June 2024
Hi Jimmy, thanks for your positive feedback which is appreciated. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better.Thank you, Emily Taylor, B&R
★★★★★ 4/5
TrustpilotResponsive
Responsive, reliable and professional.
Boejono · 31 October 2020
Agent replied · 10 June 2024
Thank you very much for your feedback, we appreciate it. Best regards, Emily Taylor, B&R
★★★★★ 5/5
Trustpilotprofessional
very professional for each step letting agent: Francesca Moralis
Zhiqiang · 18 October 2023
★★★★★ 1/5
GoogleVery bad experience checking out.
Jason · 12 June 2019
Agent replied · 11 June 2024
Sorry we didnt meet your expections, sometimes the check-out is beyond our control but thank you for bringing this to our attention.
★★★★★ 5/5
GoogleVery friendly and helpful staff, prompt and efficient. The apartment was not properly cleaned when I went into the property, but as soon as I informed them they sent a cleaning team and a handyman that fixed the kitchen extractor.
Federico · 12 June 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.