Trusted Agent profile · London

Benham and Reeves London reviews

4.6

★★★★★ Excellent

571 reviews across 2 platforms

Unit 1 Blake House, Admirals Way, Canary Wharf, London, E14 9UJ

Benham and Reeves's office in London, at Unit 1 Blake House, is rated 4.6 out of 5 across 571 reviews on two platforms, including 163 Google reviews rated 4.7.

Google logo

4.7 / 5

163

Reviews on Google

This office

Trustpilot logo

408

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service

Excellent service. Edelyn Reynolds always give me very prompt response when I have any questions.

Xu · 30 March 2022

Agent replied · 10 June 2024

Thank you Xu, Edelyn and the Woolwich lettings team are pleased to hear you have had a great service experience. Thanks for rating us with five stars too.- Emily, B&R

5/5

Google

A very big thank you to the team that manage my property esp Abbas, very efficient and very helpful!

Shirley · 11 June 2021

Agent replied · 11 June 2024

Thank you very much for rating our lettings and property management with five stars, we are glad you find the service efficient and our staff so helpful. We are delighted to hear this. best regards, Emily Taylor, B&R

5/5

Trustpilot

Thorough Professional …

Benham and Reeves is a thorough professional company, which took a great care of my needs. Sarah and Veronica have been very forthcoming and supportive all through out.

Apollo · 19 October 2023

5/5

Google

Very good and fast in responding to issue that I facing….

Yeh · 11 June 2022

Agent replied · 11 June 2024

Thank you for rating our Canary Wharf lettings agents with five stars, we are glad to hear you find the service efficient. best regards, Emily Taylor, B&R

5/5

Trustpilot

Excellent service and professional…

Excellent service and professional assistance and expertise from the team and specifically from Abbas Efir. Very helpful, enthusiastic and conscientious.

Fares · 20 October 2020

Agent replied · 10 June 2024

Thank you for reviewing our property management service as excellent - this is much appreciated by Abbas and the team. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Excellent service from Simon.

Excellent service from Simon.Definitely recommend

Lisa · 18 November 2022

Agent replied · 10 June 2024

Thank you Lisa, great to hear you've had an excellent service from Simon at our Wapping lettings branch. We are happy to help anyone looking for a new home to rent, buy or sell.- Emily, B&R

5/5

Trustpilot

Efficient property management team

Happy with Abbas and property management team's efficiency and service which is always prompt and helpful. Thank you

Sue · 26 October 2020

Agent replied · 10 June 2024

Thanks Sue, we are very glad to hear you are happy with your property manager and for the five star service rating. Much appreciated.Kind regards, Emily Taylor, B&R

5/5

Google

Good professional service for a property I recently rented and moved-in in LondonPositiveResponsiveness, Quality, Professionalism

Mercury · 11 June 2021

Agent replied · 11 June 2024

Thanks very much for rating our Canary Wharf lettings team with five stars, we're glad you found the service professional and wish you well with your tenancy. best regards, Emily Taylor, B&R

5/5

Google

Recently my tenancy was up but before that expired Benham had already secured another tenant!

Ask · 11 June 2021

Agent replied · 11 June 2024

Thank you very much for your kind feedback, our Canary Wharf lettings team is very appreciative. We are also pleased that we were able to secure a new tenant so quickly, even in the pandemic, and are glad we have a happy landlord and tenant. best regards, Emily Taylor, B&R

5/5

Google

Abbas gave me solid support for all my apartment's matters. Very responsive mgr. .

Julian · 11 June 2021

Agent replied · 11 June 2024

Thanks Julian, great to hear you are finding the service so responsive, that's great to hear. Abbas and our Canary Wharf lettings team were very encouraged to see this. kind regards, Emily Taylor, B&R

5/5

Trustpilot

The issue was dealt with professionally and nicely.

The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.

Linda · 31 October 2023

5/5

Google

Thank you for Tan Pham's excellent service.

Jeff · 11 June 2022

Agent replied · 11 June 2024

Thank you Jeff, we appreciate the five star rating and are glad you found the service excellent at our Canary Wharf branch. kind regards, Emily Taylor, B&R

4/5

Trustpilot

thanks of all team,

thanks of all team,always available and kind

Paolo · 30 March 2022

Agent replied · 10 June 2024

Thank you Paolo, we appreciate your lovely feedback shared here with the community.- Emily, B&R

5/5

Google

The agent (Lonnie) was really friendly and helpful.PositiveResponsiveness, Professionalism

Erzsebet · 24 August 2021

Agent replied · 11 June 2024

Thank you very much for your feedback and five star rating, we appreciate it! best regards, Emily Taylor, B&R

5/5

Google

Fantastic advice and always had time for me (and my many silly questions)

Bambo · 11 June 2020

Agent replied · 11 June 2024

Thanks Bambo for your review and feedback, I think you dealt with a couple of our branches and have found the service consistent which is really good for us, as a company, to see. Kind regards, Emily Taylor, B&R

1/5

Trustpilot

Would Avoid

My sad experience dictated that they care for their wallet more than customer's satisfaction.

Vas · 15 June 2019

Agent replied · 11 June 2024

Hi Seymour, we are quite new to Trustpilot and trying to respond to all reviews here. I am very sorry to read your comment and wondered if you could please email me with little more information about what happenend so I can investigate it. We do take all comments seriously and hope to learn from them. If you can email info@benhams.com Thanks, Emily Taylor, B&R

5/5

Google

Excellent agency. Positive experience with Lonnie and Maria.

Badr · 11 June 2020

Agent replied · 11 June 2024

Thanks Badr, it is really kind of you to take time to provide such positive feedback and give our Canary Wharf lettings team a five star service rating which has encouraged them alot. Best regards, Emily Taylor, B&R

5/5

Trustpilot

Excellent service from Benham & Reeves.

Excellent service from Lisa-Jane. Impressive attention to detail. Made the whole process hassle-free.

Darren · 30 October 2023

5/5

Trustpilot

Rent a flat in North London

Rent a flat in North London, straight forward no problem!

Steph · 5 December 2018

Agent replied · 11 June 2024

Hi Steph, we are quite new to Trustpilot hence the delay in saying thanks very much for your review and comment, really good to hear you had a good experience. Kind regards, Emily, B&R

4/5

Trustpilot

Responsive team

Responsive team, quick, effective, responsive

Jim · 23 October 2020

Agent replied · 10 June 2024

Hi Jimmy, thanks for your positive feedback which is appreciated. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better.Thank you, Emily Taylor, B&R

4/5

Trustpilot

Responsive

Responsive, reliable and professional.

Boejono · 31 October 2020

Agent replied · 10 June 2024

Thank you very much for your feedback, we appreciate it. Best regards, Emily Taylor, B&R

5/5

Trustpilot

professional

very professional for each step letting agent: Francesca Moralis

Zhiqiang · 18 October 2023

1/5

Google

Very bad experience checking out.

Jason · 12 June 2019

Agent replied · 11 June 2024

Sorry we didnt meet your expections, sometimes the check-out is beyond our control but thank you for bringing this to our attention.

5/5

Google

Very friendly and helpful staff, prompt and efficient. The apartment was not properly cleaned when I went into the property, but as soon as I informed them they sent a cleaning team and a handyman that fixed the kitchen extractor.

Federico · 12 June 2016

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Benham and Reeves's Google reviews

Questions about Benham and Reeves London

How many reviews does Benham and Reeves London have?

Benham and Reeves's London office has 571 reviews across two platforms: 163 on Google, 408 on Trustpilot (across the whole business).

What is Benham and Reeves London's rating?

Benham and Reeves London is rated 4.6 out of 5 across all 571 reviews, and 4.7 out of 5 on Google from 163 reviews.

Where is Benham and Reeves's London office?

Benham and Reeves London, Unit 1 Blake House, Admirals Way, Canary Wharf, London, E14 9UJ.

The Trusted Agent

Is this your office? Claim your page.