Trusted Agent profile · London
★★★★★
571 reviews across 2 platforms
Unit 1 Blake House, Admirals Way, Canary Wharf, London, E14 9UJ
Benham and Reeves's office in London, at Unit 1 Blake House, is rated 4.6 out of 5 across 571 reviews on two platforms, including 163 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSylvie from Benham was able to secure the best rental and was very efficiently handled.
Hi Edwin, we're very pleased to hear you've found the lettings service so efficient and well managed, Sylvie is thrilled to see this. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotAll queries answered in a timely…
All queries answered in a timely fashion pleasure doing business with them
Hi, many thanks for sharing a five star rating here, we are very pleased to hear you've had a great service experience with Benham and Reeves. Thanks for your custom.- Ruth, B&R
5/5
TrustpilotB&R is a very professional agency that…
B&R is a very professional agency that help me lot.Especially for abroad guest,It is worthy to choose.
Hi Vincent, thank you for sharing a five star rating here, we are thrilled to hear you have had such a great service experience with Benham and Reeves. We appreciate your custom.- Ruth, B&R
5/5
GoogleGreat service for lettings starting from fast contract signing to apartment maintenance
Hi Andrey, its lovely to hear you've had such a great experience renting a property with us, we are glad things are working well for you. Thanks for your custom. - Ruth, B&R
5/5
GoogleIt's been a very pleasant experience renting a property with B&R. Thuraya from Letting team has been proactively helping me with extension agreement. She also quickly drafted another agreement when my spouse joined me from another country. I would recommend them to anyone looking to rent/buy a property.
Hi Shubhi, thank you very much for your five star rating shared here and your lovely feedback about the service you've had here at our Canary Wharf branch, we're really glad to hear this, thanks. - Emily, B&R
5/5
TrustpilotExcellent agency from start to finish
Excellent agency from start to finish. Addressing issues with the property on time and efficiently! Especially, our property manager, Ms K. Weston, is on the ball with literally every maintenance concern, very approachable and lively! Highly recommending this agency!
Hi Lila, we really appreciate the lovey feedback about the property management service you've been receiving. Kayleigh is thrilled to see this and your five star rating. Thank you!- Emily, B&R
5/5
TrustpilotExcellent Service
Very much happy with Benhams and Reeves, and Lisa Jane Strutton, on the letting side, and William Clark on the property management side. Always trying their best for their clients.
Hi Mohd, thank you very much for leaving this very kind feedback here along with a five star rating. Lisa-Jane and William are very pleased to see this. Always trying our best for our clients is definitely our motto! - Emily, B&R
5/5
GoogleJeffery from Benham & Reeves was great and always replied promptly to all my queries. He helped me find a great flat which is brand new and is in a very good location. Thankyou Jeff! :))
Hi Anupama, thanks very much for sharing a five star rating here, we are very pleased to hear you've had such a great service from Jeffrey in our lettings team and are enjoying the location. We love it too! - David M, B&R
1/5
TrustpilotDeposit troubles
Very helpful finding a flat, quick to respond, helpful in negotiating. However, very slow in releasing the deposit. It was like pulling teeth. Impossible to get the property manager on the phone (tried many many times), they are slow to respond to emails.
Hi Mykolas, glad you had a good experience letting with us and we;re sorry it resulted in a 1 star rating for the deposit release. If there is anything else you would like to share of your experience for learning purposes, please email our service team, info@benhams.comThank you, Emily, B&R
5/5
GoogleI have used Benham and Reeves for the last five years. They provide a highly professional service and are always very responsive. Nick has ensured the flat is always rented out and Abbas has followed up immediately and proactively with any issues during the tenancies.PositiveResponsiveness, Professionalism
Thank you very much for your give star rating and for your lovely feedback about the highly professional lettings & property management service you are receiving for your Canary Wharf property. We thank you for trusting us with your investment. kind regards, Emily Taylor, B&R
5/5
TrustpilotBenham & Reeves managing our property…
Benham & Reeves managing our property since 2019, very professional, Kyle Matthews our letting manager always kept us updated with the tenancy situation, trying to find a new tenant asap
5/5
TrustpilotExcellent service well managed with a…
Excellent service well managed with a very efficante employees
Thank you very much for your telling us you've had an excellent service, we are very happy to see this with your five star rating. Thank you for your custom.- David M, B&R
5/5
TrustpilotHas been a month since we moved to…
Has been a month since we moved to propriety managed by the Kew branch of Benham & Reeves, Tanya, and the pos-rental support team has been just amazing. - Fast response upon our request. - Professional manner to act and take responsibility to get sorted.I truly recommend Benham services.
Thank you William, we really appreciate the highly positive feedback you've given regarding your experience with our Kew lettings and property management team. We're very glad you find us professional and that everything is managed in a timely manner. This is great to hear, thanks.- Emily, B&R
5/5
Trustpilotvery efficient and all the staffs are…
very efficient and all the staffs are great
Hi Michael, many thanks for sharing a five star rating here, we are glad you are finding the service efficient. Thank you for your custom.- Ruth, B&R
1/5
TrustpilotDreadful experience throughout and…
Dreadful experience throughout and after tenancy. I had never heard of this agency and I should have done some research. Avoid from tenant side
Hi Eddie, we're very sorry to hear of your experience after your tenancy ended and we are looking into this to see if anything can be learned for improvement from our side. - Emily, B&R
5/5
Trustpilotour experience with Krystal Richards / Benhams in letting our flats in Royal Mint Street
Krystal Richards tends to respond quickly and politely to any issues that come before us. She gives me a fair assessment of market conditions and will try to achieve the best possible rental rate for our 6 flats.
Thank you very much for your kind review and five star rating. Krystal and all the City teams are very pleased to hear how happy you are with the landlord services we are providing. Thanks for trusting us with your properties.- Emily, B&R
1/5
TrustpilotDreadful customer service and avoid…
Dreadful customer service and avoid this agency at all costs. Have no care for their tenants and leave without heating and hot water for days and weeks. The worst experience I have ever had dealing with a company. Behind the smart exterior and locations of their offices they give appalling customer service.Avoid this company at all costs!
Hi Matthew, I have fully investigated this and the issues were down to the complexity of wiring at your rented property. We share your frustration regarding this.Your issue was reported to the Block Management very quickly and followed up speedly.I have looked at all the correspondence and I think we did our best under the unusual circumstances and we really worked hard to try and act as go between to resolve everthing as best we could but this matter was completely outside of our control. Sorry you felt the need to give us bad reviews on so many social media platforms - it is disapointing to see this, particulalry as you agreed to proportionate compensation. Kind regards, Emily Taylor, B&R
5/5
Googlegood service, both before letting and after letting.
Hi Ms Liu, we are very pleased to hear you've had such a great service experience from our Canary Wharf lettings team. Thank you for sharing a five star rating and your custom. - Ruth, B&R
5/5
TrustpilotAnother successful letting with Benham…
Another successful letting with Benham and Reeves. Always prompt and efficient and little input required from us. On this occasion it was Krystal Richards who has let many of our properties and always achieving excellent rates.
Hi Cornel, thanks very much for your kind service comments here, Krystal in our lettings team is very pleased to see this and your five star rating which is appreciated.- Emily, B&R
5/5
TrustpilotExcellent Service
The team at B&R are responsive and address both the landlord and tenants needs effectively, resulting in trouble free letting.
Hi, we're thrilled to hear you've had a trouble free letting service experience from us. We're glad our expertise is working out for you, thank you for your continued custom.- Ruth, B&R
4/5
TrustpilotDi was helpful and professional
Di was helpful and professional, which made all the difference! He had all the key information and think of every possible solutions to help home owner in renting their property. Thank you for your patience and expertise!
Thank you so much for your lovely feedback here, Di and the lettings team really appreciate it and value your custom.- Emily, B&R
5/5
TrustpilotOur pleasure to work with Ivan Hrissimov
It was our pleasure to work with Ivan Hrissimov for our apartment renting. We are grateful for the prompt, professional and effective services that Ivan and Benhams team provided us.
Hi Ning, thank you very much for sharing a five star rating here and for your kind comments about the lettings service you've had from Ivan which is appreciated.- Emily, B&R
5/5
GoogleNice services. George did a good job!
Thank you SY, appreciate you taking the time to tell us the services are nice. Thanks for your custom. - Ruth, B&R
5/5
GoogleI had a very good experience with Jeffrey from Benham and Reeves. He was transparent and prompt during the time of property search and in general helpful in me securing the flat I liked. I would recommend him going forward to everyone looking for a flat in the area.
Thank you Krishnendu, we really appreciate you rating our Canary Wharf branch as five star and are pleased to hear you had such a great experience renting with us. best regards, Emily Taylor, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Benham and Reeves's London office has 571 reviews across two platforms: 163 on Google, 408 on Trustpilot (across the whole business).
Benham and Reeves London is rated 4.6 out of 5 across all 571 reviews, and 4.7 out of 5 on Google from 163 reviews.
Benham and Reeves London, Unit 1 Blake House, Admirals Way, Canary Wharf, London, E14 9UJ.
