Trusted Agent profile · London

Benham and Reeves London reviews

4.6

★★★★★ Excellent

579 reviews across 2 platforms

Unit 1 Blake House, Admirals Way, Canary Wharf, London, E14 9UJ

Benham and Reeves's office in London, at Unit 1 Blake House, is rated 4.6 out of 5 across 579 reviews on two platforms, including 163 Google reviews rated 4.7.

Google logo

4.7 / 5

163

Reviews on Google

This office

Trustpilot logo

416

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Outstanding service

Raj has gone above and beyond what could be expected in his efforts to manage my flat in Beaufort Park. Gbe quality of the service has been professional and efficient from the beginning and Benham and Reeves have been outstanding.

Lewis · 27 July 2024

Agent replied · 23 August 2024

Hi Lewis, thanks for letting us know you've had outstanding service from Raj and the Beaufort Park lettings team, this is wonderful to hear and we really appreciate you sharing a five star rating here too. Thanks for your custom.- Ruth, B&R

5/5

Trustpilot

Professional and reassuring

Recently, Shaun Tan helped me clean, repair and rent out my house which had been vacant for many years. He is very professional and careful, and provided me with great help.

子易 · 13 December 2024

Agent replied · 24 December 2024

Thanks very much for your highly positive feedback for the services we've provided. We're glad Shaun was able to guide you with regards getting the property ready for letting and we're pleased to know you've found the service professional and helpful. Thanks for your custom.- Emily, B&R

5/5

Google

Benham and Reeves have managed my property for over 15 years and in that time they have provided top class service in all matters relating to the management of the property They have identified good tenants ,managed any finance or maintenance issues and finally acted in finding a buyer and completed the sale I would recommend then to anyone looking for a professional and trustworthy agent to manage their property in London/UKPositiveResponsiveness, Quality, Professionalism, Value

Ashley · 11 June 2021

Agent replied · 11 June 2024

Thanks for rating our Canary Wharf lettings and management services as five star and for the lovely comments you've posted here, we are thrilled to hear you are getting the professional service you expect. Thank you for your trusting us with your London investment. best regards, Emily Taylor, B&R

5/5

Trustpilot

letting experience with Benham and Reeves

We have used Benham and Reeves for about 6 years to manage our property During that time they have been on call to support any issues raised as quickly as possible for example a broken washing machine door handle was reported, this was quickly rectified by Tanya and various options of repair were given to usWe have also had very positive customer service from George and Haruka with previous tenants

Happy · 30 March 2022

Agent replied · 10 June 2024

Thanks very much for sharing your five star rating here, it means alot. We're really pleased to hear you've had continued good service from our property management team, this highly positive feedback is really appreciated. - Emily, B&R

5/5

Google

Benham and Reeves have been very helpful in our journey of finding a suitable home in London. Jomar and Maria helped us find exactly the type of place we were looking for. Moving in was a very smooth process with the agency ready to help throughout the process. Would definitely recommend finding your next home with B&R!

Anubhav · 16 July 2023

Agent replied · 11 June 2024

Hi Anubhav, thank you very much for your kind comments about the service you've had from Jomar and Maria here in the Lettings team. We are very happy to see we met your service expectations and thank you for the 5 star rating too. - Emily, B&R

5/5

Trustpilot

Compliment to Kayleigh Weston

I would like to send a compliment to Kayleigh Weston of Benham & Reeves, for her professionalism and dedication to providing timely response, and actions, from the moment when she took over as the main point of contact for our account.

A · 3 June 2024

Agent replied · 9 June 2024

Hi, thank you for sharing a five star rating here, we are very appreciative of your kind feedback and Kayleigh is pleased to hear you are benefiting from her property management specialism and very happy with the service. Thanks for your continued custom with Benham and Reeves.- David M, B&R

5/5

Trustpilot

Excellent service

Benham & Reeves has been doing an excellent service in managing our properties for almost a decade.They are very professional in their approach and till date we have been having a pleasant experience.Kudos to them.

GIRIS · 12 September 2024

Agent replied · 22 October 2024

Hi GIRIS, we are very appreciative of your custom and for sharing your kind feedback and five star rating here. Thank you for trusting us as your professional London Estate Agent. We value your trust in us.- Ruth, B&R

5/5

Trustpilot

N & T Grossi, Benham& Reeves, Beaufort Park

25 Nov 23: just sold my flat in Beaufort Park. Live overseas. Nick & Thomas Grossi (and staff in office) did a superb job of getting it sold. Kept me in the loop, rapid response to queries, liaised with my solicitor and purchasers solicitor at all times. Faultless. Highly recommended

Ian · 25 November 2023

Agent replied · 10 June 2024

Hi Ian, we're pleased to hear you've found the property sales service from Nick and Tom "faultless". This is great to hear and makes us feel very satisfied knowing we are hitting our own high standards. We appreciate your custom.- Emily, B&R

5/5

Trustpilot

property manager Kayleigh

My property manager Kayleigh at Beaufort park is very professional and extremely helpful. I had a few annoyances at my flat when first moving in - she handled everything swiftly and kept me in the loop at all times. Her communication skills are fantastic. Very happy to have her as my property manager.

Sammy · 22 August 2023

Agent replied · 10 June 2024

Hi Sammy, thanks very much for sharing a five star rating here for the property management service you have received from Kayleigh, we appreciate it.- Emily, B&R

5/5

Google

Amazing and smooth experience. The Agent, Tan, has been friendly and available pushing things forward throughout the entire process. He has found the perfect property for my family and secured a deal in a spot where pets are generally disallowed, in a brand new flat. Great work, everything has been explained in details and the team has been really helpful. Will surely use this agency’s services again in future!PositiveResponsiveness, Quality, Professionalism, Value

Alessandro · 11 June 2021

Agent replied · 11 June 2024

Thanks for your five star rating Allesandro and for your highly positive feedback about our Canary Wharf lettings service. We're glad its all working out ok for you and your family. best, Emily Taylor, B&R

5/5

Trustpilot

We were satisfied with the service of…

We were satisfied with the service of Anne Benjamin for renewal of tenancy agreement in November. We were also happy with Rahim Velji who conducted a view of our apartment this March when we were in London. He was very helpful and professional when providing the service

Connie · 21 December 2023

Agent replied · 10 June 2024

Hi Connie, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R

5/5

Trustpilot

Dinesh was really helpful and the…

Dinesh was really helpful and the communication was great throughout the entire process.

KG · 12 November 2022

Agent replied · 10 June 2024

Thank you very much for your five star rating. We're pleased to hear that you've had a great service experience from Dinesh in our SE London sales team. - Emily, B&R

5/5

Google

Thuraya from Benham & Reeves has always been so helpful from the moment we moved in. She quickly sorts out any issues and is always available when we have a question and then need to call her about an issue. Her warm personality has made her such a reliable person to reach out to and really grateful we get to work with her directly.

Sam · 11 June 2022

Agent replied · 11 June 2024

Thanks Sam, we're thrilled to read this and see your five star rating shared here. Thuraya gets a lot of great feedback and its great to know that you are also so happy with the service you are recieving. Many thanks. - Emily, B&R

5/5

Trustpilot

Smooth process

Jomar is pretty nice.And he got Smooth process; good service; high efficiency

Haojin · 17 November 2022

Agent replied · 10 June 2024

Hi Haojin, thank you for telling us you've had such a great lettings experience with us, Jomar and our Canary Wharf branch are very pleased to hear this. Thank you for the five star rating too, it's appreciated.- Emily, B&R

5/5

Trustpilot

Moving out

Kayleigh Weston (MARLA) and Raj were helpful for arranging my checkout.

Rainbow · 21 December 2022

Agent replied · 10 June 2024

Thanks very much for sharing a five star rating here, Kayleigh in our property management team is very pleased to hear you've had a good service experience with us, this is encouraging feedback.- Emily, B&R

5/5

Trustpilot

My experience with Benham & Reeves in…

My experience with Benham & Reeves in both renting and purchasing a property is superb. The agents are very helpful, professional and responsive giving useful advice fit for our needs and follow up our requests promptly. Highly recommended.

May · 31 May 2024

Agent replied · 9 June 2024

Thank you May, it's great to hear are met your service expectations and were able assist you with buying and letting a property. We are glad you have benefited from our expertise. Thanks for sharing a five star rating here, we appreciate your custom.- Ruth, B&R

5/5

Google

Would like to thank the service manager George Georgalli for his professionalism and support during my rent. I wish all the managers would be that attentive and could react to the customer’s needs in such a short time. My experience is great because of the level of the service I get from George.

Olga · 11 June 2023

Agent replied · 11 June 2024

Hi Olga, we're thrilled to hear how happy you are with the property management service, George is very pleased to see this and your five star rating too. Thank you! - Emily, B&R

5/5

Trustpilot

Prompt and efficient service to matters relate to letting and tenancy

Prompt and efficient service for rental, dealing with mates affecting the tenants and flat that need rectification. Timely repairs and replacement of furnitures etc .

FOOK · 3 December 2024

Agent replied · 24 December 2024

Hi Fook Kow, many thanks for your kind feedback here, we're very pleased to hear you are finding the lettings and property management service prompt and efficient, thank you for your custom.- Ruth, B&R

5/5

Trustpilot

Benham and Reeves Property Agents in…

Benham and Reeves Property Agents in London exceeded my expectations. Their team provided impeccable service, guiding me through the entire rental process with professionalism and expertise. Thanks to their efforts, I found my dream tenant for my unit.

Noel · 1 May 2024

Agent replied · 10 June 2024

Hi Noel, many thanks for your lovely feedback. We are thrilled to hear our lettings service exceeded your expectations and we found you the righ tenant for your rental property. We're really glad to know you've benefited from our expertise and appreciate your custom.- Ruth, B&R

5/5

Google

Jammie Li and team helped me find a new set of tenants in record time and at mutually beneficial terms - they come highly recommended! Have used B&R for years with zero headache.

YC · 24 July 2024

Agent replied · 23 August 2024

Thanks very much for sharing a five star rating here, we appreciate it. -Ruth, B&R

3/5

Google

The person who’s responsible for viewings is very nice and quite helpful. However, I can’t say the same for the rest of the team. We were keep calling them and sending emails for some issues - literally they could have been shorted within 1-2 days- for more than a week. Not to mention that we have asked for professional cleaning before moving to the flat which never happened.

Katerina · 11 June 2021

Agent replied · 11 June 2024

Hi Katerina, thank you for your review here and I'm sorry if some things werent quite as you expected from our usual high service levels. Can you please email me so I can take a look into this so we can learn from your experience. Email to info@benhams.com Bes regards, Emily Taylor, B&R

5/5

Trustpilot

Happy to recommend

I've been renting out my property through B&R more than 5 years now. They respond promptly to my emails and I've had no problems dealing with them. I've dealt with various staff and this time it was Abbas who assisted me. Thank you.

Fong · 26 May 2025

5/5

Trustpilot

Bravo Abbas - and Thank You!

This rating relates to my experience and cooperation with Mr. Abbas Efir. Abbas takes care of my property issues as if they were his own. He proactively spots and resolves problems. His knowledge is thorough and help - invaluable. Thank you!

Olga · 13 February 2024

Agent replied · 10 June 2024

Thank you Olga, we are very appreciative of you recognising Abbas for his property management skills and knowledge. We know how important this is for landlords and tenants and are glad you are benefiting from his invaluable help. Thank you for your continued custom.- Emily, B&R

5/5

Google

We had a great experience with George as our Property Manager at Benhams & Reeves. They were incredibly helpful, especially during the process of returning our deposit.

Starly · 20 October 2024

Agent replied · 25 October 2024

Hi Starly, thank you for sharing a five star rating here. We are pleased to hear you've had such a great service experience from George in our property management team and that your vacation process was smooth. - Ruth, B&R

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Benham and Reeves's Google reviews

Questions about Benham and Reeves London

How many reviews does Benham and Reeves London have?

Benham and Reeves's London office has 579 reviews across two platforms: 163 on Google, 416 on Trustpilot (across the whole business).

What is Benham and Reeves London's rating?

Benham and Reeves London is rated 4.6 out of 5 across all 579 reviews, and 4.7 out of 5 on Google from 163 reviews.

Where is Benham and Reeves's London office?

Benham and Reeves London, Unit 1 Blake House, Admirals Way, Canary Wharf, London, E14 9UJ.

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