Trusted Agent profile · London
★★★★★
511 reviews across 2 platforms
250 City Road, London, EC1V 2AB
Benham and Reeves Shoreditch's office in London, at 250 City Road, is rated 4.6 out of 5 across 511 reviews on two platforms, including 101 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Benham and Reeves Shoreditch, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotReview - Service
I have been dealing with Kayleigh for a while now and she always delivers excellent service - she is thorough and actions all our requirements quickly
Hi Glenn, thank you for your kind feedback about the property management service you've been having from Kayleigh, we are thrilled to hear everything is going well for you and appreciate your custom.- Ruth, B&R
5/5
GoogleVery pleased with the service of Benham & Reeves. Would like to recommend to friends.
Hi Amanda, thanks very much for telling us you are very pleased with the service provided by Benham and Reeves. It has been a pleasure to have your custom. Thanks for sharing a five star rating for our Shoreditch estate agents. - Ruth, B&R
5/5
Trustpilotswift and professional tenant support
Rahim and Anne from B & R provided swift and professional service in renewing our tenancy, handling our queries and concerns promptly. We're so delighted to have them helping us
Hi Vic, we're thrilled to hear you've been delighted with the lettings experience and assistance provided by Rahim and Anne. It is a pleasure to be of service to you and we appreciate you sharing a five star rating here.- Ruth, B&R
5/5
TrustpilotThey are super helpful and cooperative
They are super helpful and cooperative, especially Kyle and Veronica.
5/5
TrustpilotVery good experience
Very good experience, Rahim did great job and helped me renewing my tenancy. They use the help of a platform called Goodlord so everything can be electrically done.
Hi Mr Huang, we're glad our staff are helping you and meeting your service expectations and its good to know our digital system is also serving you well. Thank you for leaving a five star rating here, Rahim is pleased to see this and your kind comments. - Ruth, B&R
5/5
TrustpilotGreat help in negotiation
Lisa Jane was of great help in helping me negotiate with the landlords. Highly recommend!
Thank you Rony for rating our Knightsbridge lettings agency with five stars and the service you have received from Lisa-Jane who runs the branch. We're very pleased to hear this and wish you well with your tenancy. Kind regards, Emily, B&R
5/5
TrustpilotGreat Service
I feel very happy with the service provided, personnel were very attentive to my needs and responded in a timely way. The apartment is as expected and everything flowed very well during my arrival.Thank you
Hi Monica, great to hear you've had such a great service experience renting a property with Benham and Reeves, we appreciate your five star rating.- Emily, B&R
5/5
GoogleThe B&R Team has done an incredible job for our One Park Drive apartment managing the process of securing, managing and renewing our Tenancy. The condition also looks amazing thanks to the portfolio of photos they have also continued to log. Thank you.
Hi Darien, thank you very much for sharing a five star rating here, we're all thrilled to hear you've had such a great service experience with our teams across the different departments. - Emily, B&R
5/5
TrustpilotThomas Grossi at Benham and Reeves…
Thomas Grossi at Benham and Reeves dealt with our flat sale and was excellent. He consistently worked hard from initial viewings to making sure the sale completed which was often a challenge. He was always contactable and we genuinely believe the service we received could not have been any better were we selling a much more expensive property. Thank you!
Hi Lorraine, we are thrilled you had such a positive experience with our Sales team, thank you very much for taking the time to leave feedback and for rating us 5 stars.best regards, Emily, B&R
5/5
GoogleThey were very attentive and provided detailed explanations from finding a house to signing a contract and providing guidance when moving in. Thank you very much for your very encouraging support during my unfamiliar life abroad!
Thank you very much for your kind comments, our Japan Desk team really appreciate this and we hope you are settling well. - Ruth, B&R
5/5
TrustpilotKensington Office
Kensington Office. Jonathan, Kyle and Teresa were so helpful, friendly and patient I would recommend them to anyone.
Hi Steph, as newbies on Trustpilot, we are a bit delayed in saying thanks very much for your review and comment, our Kensington team were very enouraged by your comments. Kind regards, Emily Taylor, B&R
3/5
TrustpilotWas very time consuming and back and…
Was very time consuming and back and for the process of getting into the apartment
Hi Julian, we're sorry if we fell short of your service expectations. We would like to understand your experience better, can you please drop an email to complaints@benhams.com so we can look into this.- Emily, B&R
5/5
TrustpilotGenerally the company has been very…
Generally the company has been very good, but I would particularly like to mention Abbas Efir, who I have dealt with over many years. He has always been extremely helpful and courteous and very efficient at sorting out any queries I may have.
Hi Ruth, thank you for this wonderfully positive review. Abbas and the property management team are very pleased to see this. Courtesy is important to us as well as meeting service expectations, so thank you for mentioning here.- Emily, B&R
5/5
GoogleMuch appreciated for the detailed explanation on move in date. Especially for someone like me who moves to London for the first time, it helps a lot letting me know tips when using all appliances in the room.
Hi Hongchui, thank you very much for telling us about your positive experience of renting with us, we appreciate you giving us a five star rating too. We wish you well with your tenancy. - Emily, B&R
5/5
TrustpilotThe lettings agent I dealt with was…
The lettings agent I dealt with was very personable, listened to my requirements and never tried to ‘sell’ to me what I needed but instead allowed me to lead on what I was looking for. The process from start to end was very straightforward.
Hi Damian, thanks very much for this positive feedback and we're very glad to hear you got the service you expected from us which is great to hear.- Emily, B&R
5/5
TrustpilotWesley & Fiona are true professionals
Wesley & Fiona are true professionals. Great experience from start to finish. High quality property inventory and all admin smooth. Best Bill
Hi Bill, many thanks for your kind service feedback which Wesley and Fiona in our lettings team are very pleased to see here along with your five star rating. We're glad everything has worked out well for you and wish you a happy tenancy. - Ruth, B&R
5/5
Trustpilot5 stars for Mr.Rahim he did incredibly…
5 stars for Mr.Rahim he did incredibly great from start to end.
Hi Mir, many thanks for your kind comments about the service you've had from Rahim at our Colindale branch, this is appreciated. Thanks for your custom.- Ruth, B&R
4/5
TrustpilotAbbas is always there to attend to…
Abbas is always there to attend to needs when they arise.
Thank you for your valued feedback telling us your property manager is reliable and responsive, we are pleased to hear this. Kind regards, Emily Taylor, B&R
5/5
TrustpilotQuick and straightforward communication
Very smooth communication and quick proccess for our rental agreement managed by B&R. From the initial visit with Ivan to the final steps getting the keys, no issues whatsoever. Hope this relationship remains strong for our whole tenancy.
HI JR, thanks very much for your kind feedback here which Ivan is thrilled to see. We are glad the lettings service has met your expectations and we wish you well.- Emily, B&R
5/5
TrustpilotExcellent service for helping to rent flat in UK! Recommend BNO HK people should contact them
My family moved to UK a month ago and very thankful to Sam Shah and Penny Cheung to help us to rent a flat in Colindale. Highly recommend to contact them! I've heard some BNO HK people cannot rent property but Benham & Reeves are so helpful to us in renting the flat before we move to UK!!!!
Thank you very much Mr Lee for your five star rating and for telling us of your positive experience. We are indeed helping many people who are making their transition from Hong Kong to London under the Gov.uk BNO passport scheme. We welcome your recommendations to others who are looking to rent or buy property here.Kind regards, Emily Taylor, B&R
5/5
TrustpilotEfficiency
My previous tenant has completed their contract in May and your staff were so good in finding a new tenant immediately so that there is no gap between two tenants. I highly appreciate their effort and efficiency on this issue.
Thank you David, we are glad to hear you've found our lettings service so efficient and we appreciate the five star rating.- Emily, B&R
5/5
TrustpilotThanks Kayleigh Weston (MARLA)
Dear Benham & Reeves Team specially Ms. Kayleigh Weston (MARLA) for your continuous & timely support. We always appreciate your efforts in maintaining our property.Best RegardsDr. Abdulmajeed Ali Ahmed Alawadhi
Thank you very much Dr Alawadhi, we appreciate you leaving your kind service feedback here for Kayleigh in our property management team. We appreciate your custom and are pleased to hear you are receiving a great service.- Emily, B&R
5/5
TrustpilotAll queries answered in a timely…
All queries answered in a timely fashion pleasure doing business with them
Hi, many thanks for sharing a five star rating here, we are very pleased to hear you've had a great service experience with Benham and Reeves. Thanks for your custom.- Ruth, B&R
5/5
TrustpilotB&R is a very professional agency that…
B&R is a very professional agency that help me lot.Especially for abroad guest,It is worthy to choose.
Hi Vincent, thank you for sharing a five star rating here, we are thrilled to hear you have had such a great service experience with Benham and Reeves. We appreciate your custom.- Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Benham and Reeves Shoreditch's London office has 511 reviews across two platforms: 101 on Google, 410 on Trustpilot (across the whole business).
Benham and Reeves Shoreditch London is rated 4.6 out of 5 across all 511 reviews, and 4.9 out of 5 on Google from 101 reviews.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves Shoreditch, London won Trusted Agent.
Benham and Reeves Shoreditch London, 250 City Road, London, EC1V 2AB.
