Trusted Agent profile · London
★★★★★
511 reviews across 2 platforms
250 City Road, London, EC1V 2AB
Benham and Reeves Shoreditch's office in London, at 250 City Road, is rated 4.6 out of 5 across 511 reviews on two platforms, including 101 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Benham and Reeves Shoreditch, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMr. Mori gave us an explanation when we moved in, and he was very thorough and gave us advice on how to live here. We were able to get off to a great start. Thank you very much. Thank you for your continued support.
Thank you for your feedback. thank you very much. Thanks very much for your kind feedback, our City Japan Desk team really appreciate it. - David M, B&R
5/5
TrustpilotExcellent agency from start to finish
Excellent agency from start to finish. Addressing issues with the property on time and efficiently! Especially, our property manager, Ms K. Weston, is on the ball with literally every maintenance concern, very approachable and lively! Highly recommending this agency!
Hi Lila, we really appreciate the lovey feedback about the property management service you've been receiving. Kayleigh is thrilled to see this and your five star rating. Thank you!- Emily, B&R
5/5
TrustpilotExcellent
Yuan at the Hammersmith branch is exactly what anyone is looking for in a successful agent navigating a highly competitive property market - efficient, reliable, transparent. She is fantastic and a great reflection on Benham&Reeves as a company. Very impressed.
Hi Sarah, great to hear you've had such great service from Yuan. All the Hammersmith team are very encouraged to see this and your five star rating, thank you!- David M, B&R
5/5
TrustpilotExcellent Service
Very much happy with Benhams and Reeves, and Lisa Jane Strutton, on the letting side, and William Clark on the property management side. Always trying their best for their clients.
Hi Mohd, thank you very much for leaving this very kind feedback here along with a five star rating. Lisa-Jane and William are very pleased to see this. Always trying our best for our clients is definitely our motto! - Emily, B&R
5/5
TrustpilotBenham and Reeves are really great
Benham and Reeves are really great Agents. I used them as a tenant for 2 different apartments, and my experience has been amazing.
1/5
TrustpilotDeposit troubles
Very helpful finding a flat, quick to respond, helpful in negotiating. However, very slow in releasing the deposit. It was like pulling teeth. Impossible to get the property manager on the phone (tried many many times), they are slow to respond to emails.
Hi Mykolas, glad you had a good experience letting with us and we;re sorry it resulted in a 1 star rating for the deposit release. If there is anything else you would like to share of your experience for learning purposes, please email our service team, info@benhams.comThank you, Emily, B&R
5/5
TrustpilotExcellent service well managed with a…
Excellent service well managed with a very efficante employees
Thank you very much for your telling us you've had an excellent service, we are very happy to see this with your five star rating. Thank you for your custom.- David M, B&R
5/5
TrustpilotHas been a month since we moved to…
Has been a month since we moved to propriety managed by the Kew branch of Benham & Reeves, Tanya, and the pos-rental support team has been just amazing. - Fast response upon our request. - Professional manner to act and take responsibility to get sorted.I truly recommend Benham services.
Thank you William, we really appreciate the highly positive feedback you've given regarding your experience with our Kew lettings and property management team. We're very glad you find us professional and that everything is managed in a timely manner. This is great to hear, thanks.- Emily, B&R
5/5
GoogleThank you very much for your kind and easy-to-understand explanation. I will be relying on you in many ways in the future.
Hi Mr. Hagiwara, thank you so much for sharing your kind feedback. Our Japan Desk team is very pleased to hear they met your service expectations. We appreciate your five-star rating here. … More
5/5
Trustpilotvery efficient and all the staffs are…
very efficient and all the staffs are great
Hi Michael, many thanks for sharing a five star rating here, we are glad you are finding the service efficient. Thank you for your custom.- Ruth, B&R
1/5
TrustpilotDreadful experience throughout and…
Dreadful experience throughout and after tenancy. I had never heard of this agency and I should have done some research. Avoid from tenant side
Hi Eddie, we're very sorry to hear of your experience after your tenancy ended and we are looking into this to see if anything can be learned for improvement from our side. - Emily, B&R
5/5
Trustpilotour experience with Krystal Richards / Benhams in letting our flats in Royal Mint Street
Krystal Richards tends to respond quickly and politely to any issues that come before us. She gives me a fair assessment of market conditions and will try to achieve the best possible rental rate for our 6 flats.
Thank you very much for your kind review and five star rating. Krystal and all the City teams are very pleased to hear how happy you are with the landlord services we are providing. Thanks for trusting us with your properties.- Emily, B&R
1/5
TrustpilotDreadful customer service and avoid…
Dreadful customer service and avoid this agency at all costs. Have no care for their tenants and leave without heating and hot water for days and weeks. The worst experience I have ever had dealing with a company. Behind the smart exterior and locations of their offices they give appalling customer service.Avoid this company at all costs!
Hi Matthew, I have fully investigated this and the issues were down to the complexity of wiring at your rented property. We share your frustration regarding this.Your issue was reported to the Block Management very quickly and followed up speedly.I have looked at all the correspondence and I think we did our best under the unusual circumstances and we really worked hard to try and act as go between to resolve everthing as best we could but this matter was completely outside of our control. Sorry you felt the need to give us bad reviews on so many social media platforms - it is disapointing to see this, particulalry as you agreed to proportionate compensation. Kind regards, Emily Taylor, B&R
5/5
TrustpilotAnother successful letting with Benham…
Another successful letting with Benham and Reeves. Always prompt and efficient and little input required from us. On this occasion it was Krystal Richards who has let many of our properties and always achieving excellent rates.
Hi Cornel, thanks very much for your kind service comments here, Krystal in our lettings team is very pleased to see this and your five star rating which is appreciated.- Emily, B&R
5/5
TrustpilotExcellent Service
The team at B&R are responsive and address both the landlord and tenants needs effectively, resulting in trouble free letting.
Hi, we're thrilled to hear you've had a trouble free letting service experience from us. We're glad our expertise is working out for you, thank you for your continued custom.- Ruth, B&R
5/5
GoogleThey introduced me to a good property and were very helpful in explaining everything I needed to know before moving in.
Hi Mr. Shimanuki, We are very pleased to hear that you were satisfied with the service provided by our Japan Desk. We sincerely hope that your new home will be a comfortable … More
5/5
TrustpilotExcellent service
Excellent service by Nick very professional indeedDarcey also very helpfulHighky recommend them both
Thanks very much for your lovely feedback which has been passed on to our Wapping team, we're glad you've had such a good renting experience with us.- Emily, B&R
4/5
GoogleAbbas did a very good job, well done!
Hi Dr Chinpilas, many thanks for sharing a five star rating here, we are pleased to here you are happy with the service provided by Abbas. Thanks for your custom. - Ruth, B&R
4/5
TrustpilotDi was helpful and professional
Di was helpful and professional, which made all the difference! He had all the key information and think of every possible solutions to help home owner in renting their property. Thank you for your patience and expertise!
Thank you so much for your lovely feedback here, Di and the lettings team really appreciate it and value your custom.- Emily, B&R
5/5
TrustpilotI have had a good experience with B&R
I have had a good experience with B&R. They are really efficient and quick! I had to move in quicker than I expected and they were really helpful with that! Define recommended.
Thanks Mohammed, we're glad you had such a great experience letting with us. - Emily, B&R
5/5
GoogleWe've been with BnR from the time we acquired our apts and we;re very happy with the service .
Hi CB, thank you very much for sharing a five star rating here for our Shoreditch estate agents, we are very glad to hear you are having a good service experience with us. - Ruth, B&R
5/5
TrustpilotThank you Welsey and Yuan
Thank you Welsey and Yuan, you are really professional and helpful.
5/5
GoogleI've been with B&R for almost a decade and their ability to find quality corporate Japanese tenants is remarkable. Keep up with the good work Japanese Desk and well done Ryota Yoshida.
Hi Gnowy, thank you very much for sharing a five star rating here for the service you've had from Ryota and our Japan Desk team. We're very pleased to hear you've benefitted from our corporate experience and thank you for taking the time to share this kind feedback here. - Emily, B&R
5/5
TrustpilotHigh recommend to anyone who wants to let out their property
My letting agent was Jomar and he was very helpful throughout the whole process. I would highly recommend B&H to anyone who wants to let out their property.
Hi Caroline, great to hear we met your service expectations as a landlord, thank you for sharing a five star rating here. We value your custom.- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Benham and Reeves Shoreditch's London office has 511 reviews across two platforms: 101 on Google, 410 on Trustpilot (across the whole business).
Benham and Reeves Shoreditch London is rated 4.6 out of 5 across all 511 reviews, and 4.9 out of 5 on Google from 101 reviews.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves Shoreditch, London won Trusted Agent.
Benham and Reeves Shoreditch London, 250 City Road, London, EC1V 2AB.
