Trusted Agent profile · London
★★★★★
502 reviews across 2 platforms
250 City Road, London, EC1V 2AB
Benham and Reeves Shoreditch's office in London, at 250 City Road, is rated 4.6 out of 5 across 502 reviews on two platforms, including 101 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Benham and Reeves Shoreditch, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVeronica,Francesca Sapiano,Adrian Ciot,KyleMathews, Sarah
Mr. Kyle Mathew and all the members in team are very supportive with timely responses and constructive action on times.Thanks for all the support given and in future in advance.
Thank you very much for your kind feedback which has been passed on to our Nine Elms lettings & management team, they will be very pleased to see this service appreciation.- Emily, B&R
5/5
TrustpilotGreat service from Benhams
Great from Benhams secured the original tenants for my property very quickly and with a rental price that suited all parties. Thanks for Nick Hubbard
Hi Zibo, its great to hear you've had such a great service experience with Nick and our Ealing lettings team. We appreciate this feedback and five star rating, thank you.- David M, B&R
5/5
TrustpilotAll those experieces are totally well.
All those experieces are totally well.thanks for asking.
Hi, thanks very much for your feedback here, we're glad the service provision is going well for you. We appreciate your custom.- Emily, B&R
4/5
TrustpilotProfessional and helpful …
Benham and Reeves have been been my letting agents since 2020 . I have found both my past and present agents professional and very helpful. Would reccomend
Thanks Tina, we are pleased to hear the lettings service is working well for you as a landlord, we value your custom. - Emily, B&R
5/5
TrustpilotI'm a tenant in a B&R managed property
I'm a tenant in a B&R managed property. Any problems I have had are always resolved by my property manager Kayleigh swiftly, effectively and courteously.
Hi Paul, thank you for sharing your positive feedback and five star rating here. Kayleigh and the management team are pleased to hear you are happy with the service, this is great to hear.- Emily, B&R
5/5
TrustpilotI was unable to make contact with an…
I was unable to make contact with an utilities company. I contacted Abbas and he resolved the impasse very quickly. This was an excellent service.
Thanks for your lovely review Brian. Abbas is an experienced member of the team and we're pleased to hear you have benefiited from his persuasive skills! - Emily, B&R
5/5
TrustpilotRubel and Thuraya
Rubel and Thuraya, thank you so much for assisting with the renewal of my tenancy!
Hi Igor, you are very welcome and thank you for sharing a five star rating here, we appreciate it and hope you enjoy your home for another year!- Emily, B&R
1/5
TrustpilotWorst renting experience in my life
Worst renting experience in my life so far. In short:• Unprofessional as how can you get renting property address wrong in the contract? Absolutely joke! So you would end up doing address changes all over again. • You’d better have thought about everything and put them into writing at outset. Otherwise, it won’t get delivered by this agent. They won’t say no to you but dragging it on and on with lots of excuses. • If you have any issue with your rented property, don’t expect they will get it resolved soon even urgent issues. I don’t think a tenant can delay paying rent, isn’t it? Also note that they have sub-contractors of sub-contractors which means your problem will be dealt with multiple parties…• No matter how well the property is kept and cleaned when you move out. They will charge hefty cleaning fee regardless. So called "professional cleaning"! If invoice came out with wrong amount, they won’t even bother to apologies act like it is ok to charge people wrong…• Be prepared they will delay your deposit returning. There are so many issues with this agent…absolutely horrendous!
5/5
TrustpilotGreat agent!
I’m very grateful to Greta and Darcy for their amazing job performance. They were always quick and very helpful.They are absolutely trustworthy.
Hi Moeri, Greta and Darcy are thrilled to see your lovely feedback and five star rating here, we're very pleased to hear you've had such a great service experience with us.- Emily, B&R
5/5
TrustpilotShali Motichande
Efficient and excellent service
Hi David, thanks very much for sharing a five star rating here which Shali is thrilled to see, we are glad you've found the lettings service efficient and excellent. Thanks for your custom, it's appreciated.- Ruth, B&R
5/5
TrustpilotWe bought our first apartment in London…
We bought our first apartment in London with Benham & Reeves. The sales team is really helpful and efficient. Thank you so much especially to Thomas who answered and helped us till completion. Highly recommend
Thank you very much Mrs Lee, we are thrilled to hear you've found our sales service and Thomas, so helpful and efficient, this is great to hear. Thank you for sharing your five star rating here, we really appreciate it.- Emily, B&R
5/5
TrustpilotI’m very pleased by the services…
I’m very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend Benham & Reeves without any hesitation to every owner that wants to sell their property.Thank you again
Hi Patti, thanks for sharing this lovely feedback here. Sara and all the Kensington sales team were very pleased to see your lovely feedback. Being professional and ethical are attributes we really strive to reflect so its great to hear we met your expectations here.- Emily, B&R
1/5
Trustpilotavoid at all cost
Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if at all) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Ridiculous.Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the depositAccording to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint thatWe are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).That said notification wasPlease be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. If I were to express my intention to pay the rent each month, and actually pay it in 6 weeks, this cannot be also a breach of the contract according to their logic.I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings in their contract.
1/5
TrustpilotAVOID!!
AVOID!!! AVOID!! AVOID!!! This agency fraud us. We found an apartment in Notting Hill, transferred the deposit and the first month of rent. Two days before the moving in date the agent Sam called us and told us that the old tenant does not want to move out and he or she renewed their contract. And on top of that, they did not want to take any responsibility for their mistake. We told them on the same day we want our money back but this took them over three weeks to transfer this back. So we arrived in London without an accommodation and had to find another apartment and had to pay for the hotel and etc. We also could not even make a new offer for a new apartment because Benham and Reeves still had ours. They even lost one of the transfers and just realized after I told them. And it gets worst.... they transferred us less money than the amount we were supposed to transfer. Because they did not pay the bank fees and let us pay them again. How ridiculous. We are taking legal actions and hoping to get compensation at least. Was just a horrible experience and costs us our last nerves.
5/5
TrustpilotGood and detailed service
Good and detailed service, handle the lease properly.
Hi Nic, thanks very much for your kind feedback and five star rating, we're glad to hear you feel well looked after. Thanks for your continued custom.- Ruth, B&R
5/5
TrustpilotNice
They are very professional .And their resource is good. Well，the communication is effective and smooth.
Thanks very much for leaving a five star rating and for telling us you've found the service smooth, professional and effective. This is great feedback to receive, thank you!- Emily, B&R
1/5
TrustpilotThe most unpleasant renting experience…
The most unpleasant renting experience ever from check-in to check-out. Avoid at all cost.
Hi, we are sorry to see your feedback here, we did not see this sooner as we had difficulties accessing our page until today. As you havent given your name, we cannot identify you so would you please email us with details at info@benhams.com so we can understand your experience better. - Emily, B&R
5/5
TrustpilotDinesh has done a great job helping me…
Dinesh has done a great job helping me with purchasing by chasing the solicitors on both sides!
Hi Yanting, thanks very much for sharing a five star rating here. We are very pleased to hear your property purchase was handled well by Dinesh.- Emily, B&R
5/5
TrustpilotSlick experience renting a property…
Slick experience renting a property through Abbie. She was kind helpful and pleasant to deal with. I would highly recommend.
Thank you Toby. Abbie and the Hampstead team are very pleased to hear this and we appreciate you sharing a five star rating here with the Trustpilot community.- Emily, B&R
5/5
TrustpilotVery satisfied
Very satisfied, great communication, Wesley & Veronica in the Fulham Reach office we're superb in both setting up and later renewing our lease
Hi Roly, thanks very much for your five star rating and kind comments, this is greatly appreciated by Wesley & Veronica at the Hammersmith lettings branch, thank you!- Emily, B&R
1/5
TrustpilotBenham & Reeves hidden fees
My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.
Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com
5/5
GoogleI currently have 15 properties let via B&R and I have always been very pleased with their efficiency and professionalism
Hi Denis, we're thrilled you are finding our service efficient and professional and we really value your trust in us regarding the rental and management of your properties. Thanks very much for your five star rating, we appreciate it. - Emily, B&R
5/5
GoogleI was satisfied with the detailed guidance and easy-to-understand answers to my questions. I think it is reassuring to know that you will continue to support us in the future.
Thank you Ms Susuki, our Shoreditch team are very appreciative of your kind comments. We are glad to hear you found our Japan Desk team polite and helpful, this are gateful for this feedback and your five star rating shared here with our community. - David M, B&R
5/5
TrustpilotB&R Colindale branch
We are happy with the service provided by B&R Colindale branch. Raj Miah together with his colleagues are very helpful and professional.
Hi Ed, thanks very much for your five star review, we're pleased Raj and our Colindale team continue to meet your service expectations. Thanks for your custom.- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Benham and Reeves Shoreditch's London office has 502 reviews across two platforms: 101 on Google, 401 on Trustpilot (across the whole business).
Benham and Reeves Shoreditch London is rated 4.6 out of 5 across all 502 reviews, and 4.9 out of 5 on Google from 101 reviews.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves Shoreditch, London won Trusted Agent.
Benham and Reeves Shoreditch London, 250 City Road, London, EC1V 2AB.
