5/5
Great work
Great work from Shanghai office, always help at the right time.
Agent replied · 12 June 2024
Thank you Yi, we are are very pleased to hear you are happy with the service and receiving timely help when you need it. - David M, B&R
Trusted Agent profile
★★★★★
502 reviews across 2 platforms
250 City Road, London EC1V 2AB
Benham and Reeves Shoreditch's London office at 250 City Road is rated 4.6 out of 5 across 502 reviews on two platforms, including 101 Google reviews rated 4.9. The 401 Trustpilot count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Benham and Reeves Shoreditch. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Great work
Great work from Shanghai office, always help at the right time.
Thank you Yi, we are are very pleased to hear you are happy with the service and receiving timely help when you need it. - David M, B&R
5/5
Thank you very much for your detailed and easy to understand explanation.
Greetings Mr Morimoto. Thank you for your review and kind words of appreciation. We are pleased you found the lettings service we provided helpful. We hope you enjoy your new home. Thank you for your kind words. All of us at our company sincerely hope that you will find your new home a comfortable one. - Emily, B&R (for the Japan Desk team)
5/5
No complaint at all. She explained everything very kindly and in details.
Hi Mr Shirai, thank you very much for sharing your kind feedback, our Japan Desk team are very pleased to hear they met your service expectations. - Emily, B&R
5/5
The prompt and courteous response when a problem arose was excellent. Also, they responded in the same way over and over again, not just once.PositiveResponsiveness, Quality, Professionalism
Thank you Ms Taguchi for your kind feedback about our Japan Desk service, we value your custom and thank you for rating our service as five star, we really appreciate it. Best regards, Emily Taylor, B&R
5/5
Abbie White helped us tremendously in…
Abbie White helped us tremendously in sorting out our new flat and was a pleasure to work with every step of the way.
Thank you Frank for sharing your five star rating here and with the TP community, we really appreciate it. Abbie was thrilled to see this lovely feedback. We wish you well with your tenancy.- Emily, B&R
5/5
Nick Hubbard
Very professional service being offered especially their prompt action to locate suitable tenant.
Hi Aga, thanks very much for your kind feedback and five star rating. Nick and all the Ealing lettings team are pleased to hear you've found the service professional. Thanks for trusting us with your property.- Emily, B&R
5/5
Professional agency
Great experience, we were assisted by Di and Jade with utmost professionalism
Thank you Pietro, we're thrilled to hear you've had such a great experience with Di and Jade from our lettings team. - Emily, B&R
5/5
Great service and friendly staff! Check-in to my new accommodation was smooth with excellent explanation of the facilities :)
Thanks Ryo, we appreciate you taking the time to give this positive feedback and five star rating! - David M, B&R
5/5
My agent is Mr Di Gong
My agent is Mr. Di Gong
Thank you for sharing a five star rating here Cathleen, Di is very appreciative. - Emily, B&R
5/5
Thank you for your detailed explanation.
Thank you very much for your five star rating. Our Japan Desk team were pleased to be able to assist you with your property enquiry. - Emily, B&R
5/5
YOSHI TSUJI offers an excellence service
Thank you Anna, Yoshi is very pleased to hear you've had such an excellent service. We appreciate you sharing a five star rating here with the community too. - Emily, B&R
5/5
Good feedback received from this Agency
Hi Alastair, thanks very much for leaving a five star rating here and we're pleased to hear you've had a good service experience from our Shoreditch team. - Emily, B&R
5/5
Tanya manages my property so well she…
Tanya manages my property so well she is great as dealing with difficult tenants and resolving situations.
Thank you for the five star rating shared here Hannah and also for telling us how happy you are with the way Tanya in our property management team manages your property. It can be a very stressful job so this feedback means alot - thank you.- Emily, B&R
1/5
If you book a viewing the agent may not turn up
Book a viewing with an agent to view a property at Imperial Wharf.The agent cancel the viewing 15 min earlier our appointment and they didn't even apologise.Very unprofessional estate agency
Hi Max, we have joined Trustpilot recently and hope to respond as quickly as we can to reviews. Sorry you did not have a good experience on that occasion. Our negotiators do have mobile phones so I can only apologise on their behalf if they were late. Kind regards, Emily Taylor, B&R
5/5
Great experience for property sale
Jeremy found a suitable buyer for our property in a difficult market after another estate agent didn't succeed. Definitely recommend.
Thanks very much for your feedback, we're thrilled to hear you had such a great selling experience with us and will be recommending us.best regards, Emily Taylor, B&R
5/5
Excellent service
Excellent service. Edelyn Reynolds always give me very prompt response when I have any questions.
Thank you Xu, Edelyn and the Woolwich lettings team are pleased to hear you have had a great service experience. Thanks for rating us with five stars too.- Emily, B&R
5/5
Excellent service everything.
Thanks Karl, we're glad you've found the service from our Shoreditch team excellent, this is really great to hear. Thanks! - Emily, B&R
5/5
Thorough Professional …
Benham and Reeves is a thorough professional company, which took a great care of my needs. Sarah and Veronica have been very forthcoming and supportive all through out.
5/5
Excellent service and professional…
Excellent service and professional assistance and expertise from the team and specifically from Abbas Efir. Very helpful, enthusiastic and conscientious.
Thank you for reviewing our property management service as excellent - this is much appreciated by Abbas and the team. Kind regards, Emily Taylor, B&R
5/5
Great service, with careful instructions and help. Highly recommended.
Thanks Maria, we appreciate you sharing your five star rating for our Shoreditch estate agents here, it's much appreciated. - Emily, B&R
5/5
Excellent service from Simon.
Excellent service from Simon.Definitely recommend
Thank you Lisa, great to hear you've had an excellent service from Simon at our Wapping lettings branch. We are happy to help anyone looking for a new home to rent, buy or sell.- Emily, B&R
5/5
Efficient property management team
Happy with Abbas and property management team's efficiency and service which is always prompt and helpful. Thank you
Thanks Sue, we are very glad to hear you are happy with your property manager and for the five star service rating. Much appreciated.Kind regards, Emily Taylor, B&R
5/5
The issue was dealt with professionally and nicely.
The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.
4/5
thanks of all team,
thanks of all team,always available and kind
Thank you Paolo, we appreciate your lovely feedback shared here with the community.- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Benham and Reeves Shoreditch's London office has 502 reviews across two platforms: 101 on Google, 401 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Benham and Reeves Shoreditch is rated 4.6 out of 5 across all 502 reviews, and 4.9 out of 5 on Google from 101 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves Shoreditch, London won Trusted Agent.
Benham and Reeves Shoreditch, 250 City Road, London EC1V 2AB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.