Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotletting experience with Benham and Reeves
We have used Benham and Reeves for about 6 years to manage our property During that time they have been on call to support any issues raised as quickly as possible for example a broken washing machine door handle was reported, this was quickly rectified by Tanya and various options of repair were given to usWe have also had very positive customer service from George and Haruka with previous tenants
Happy · 30 March 2022
Agent replied · 12 June 2024
Thanks very much for sharing your five star rating here, it means alot. We're really pleased to hear you've had continued good service from our property management team, this highly positive feedback is really appreciated. - Emily, B&R
★★★★★ 5/5
GoogleThey explained in an easy-to-understand manner the differences between rental contracts and Japan, and provided detailed guidance on everything from how to use the equipment and home appliances to how to choose detergents. Recommended for Japanese people living in the UK for the first time.
浮穴さやか（Sayaka · 13 April 2024
Agent replied · 12 June 2024
Hi Mrs Ukena, thank you for your review and kind words. We are pleased you appreciate the service we provided. We hope you enjoy your new home.
-Ruth, B&R
We are very happy that you were satisfied with our move-in guidance.
All of us at our company sincerely hope that you will find your new home a comfortable one.
★★★★★ 5/5
GoogleTheir Japan desk is quite good. They provided a good and useful instruction session when you move to a new housing.
Yuichiro · 17 April 2025
Agent replied · 24 August 2024
Hi Yuichiro, thank you for your kind comments and five-star rating. We are pleased to hear you had a good experience with our Japan Desk team and wish you well.
We sincerely hope that your new home will be a comfortable place to live.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service
Benham & Reeves has been doing an excellent service in managing our properties for almost a decade.They are very professional in their approach and till date we have been having a pleasant experience.Kudos to them.
GIRIS · 12 September 2024
Agent replied · 22 October 2024
Hi GIRIS, we are very appreciative of your custom and for sharing your kind feedback and five star rating here. Thank you for trusting us as your professional London Estate Agent. We value your trust in us.- Ruth, B&R
★★★★★ 5/5
TrustpilotN & T Grossi, Benham& Reeves, Beaufort Park
25 Nov 23: just sold my flat in Beaufort Park. Live overseas. Nick & Thomas Grossi (and staff in office) did a superb job of getting it sold. Kept me in the loop, rapid response to queries, liaised with my solicitor and purchasers solicitor at all times. Faultless. Highly recommended
Ian · 25 November 2023
Agent replied · 12 June 2024
Hi Ian, we're pleased to hear you've found the property sales service from Nick and Tom "faultless". This is great to hear and makes us feel very satisfied knowing we are hitting our own high standards. We appreciate your custom.- Emily, B&R
★★★★★ 5/5
Trustpilotproperty manager Kayleigh
My property manager Kayleigh at Beaufort park is very professional and extremely helpful. I had a few annoyances at my flat when first moving in - she handled everything swiftly and kept me in the loop at all times. Her communication skills are fantastic. Very happy to have her as my property manager.
Sammy · 22 August 2023
Agent replied · 12 June 2024
Hi Sammy, thanks very much for sharing a five star rating here for the property management service you have received from Kayleigh, we appreciate it.- Emily, B&R
★★★★★ 5/5
TrustpilotDinesh was really helpful and the…
Dinesh was really helpful and the communication was great throughout the entire process.
KG · 12 November 2022
Agent replied · 12 June 2024
Thank you very much for your five star rating. We're pleased to hear that you've had a great service experience from Dinesh in our SE London sales team. - Emily, B&R
★★★★★ 5/5
TrustpilotWe were satisfied with the service of…
We were satisfied with the service of Anne Benjamin for renewal of tenancy agreement in November. We were also happy with Rahim Velji who conducted a view of our apartment this March when we were in London. He was very helpful and professional when providing the service
Connie · 21 December 2023
Agent replied · 12 June 2024
Hi Connie, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
★★★★★ 5/5
GoogleThey provided very thorough support and explanations, from house hunting to signing the contract and guidance when moving in.
I'm very grateful for their reassuring support during my unfamiliar life abroad!
Shiori · 11 October 2024
Agent replied · 12 June 2024
Thank you very much for your kind comments, our Japan Desk team really appreciate this and we hope you are settling well.
- Ruth, B&R
★★★★★ 5/5
GoogleAlthough I didn't know where to go from left to right, he was very thorough in giving me information about the property, the surrounding area, and how to use the facilities in the house.
Also, the people who helped me were very kind and explained things in an easy-to-understand manner.
It was very helpful.
鈴木洋平 · 13 June 2023
Agent replied · 12 June 2024
Hi Mr Suzuki,
We are very happy to hear that you were satisfied with our move-in guidance. All of us at our company sincerely hope that you will find your new home a comfortable one.
Thank you for your five star rating. We are very pleased to hear you are very satisfied with the move-in guidance from our Japan Desk and wish you well in your new home.
- Emily, B&R
★★★★★ 5/5
TrustpilotSmooth process
Jomar is pretty nice.And he got Smooth process; good service; high efficiency
Haojin · 17 November 2022
Agent replied · 12 June 2024
Hi Haojin, thank you for telling us you've had such a great lettings experience with us, Jomar and our Canary Wharf branch are very pleased to hear this. Thank you for the five star rating too, it's appreciated.- Emily, B&R
★★★★★ 5/5
TrustpilotMoving out
Kayleigh Weston (MARLA) and Raj were helpful for arranging my checkout.
Rainbow · 21 December 2022
Agent replied · 12 June 2024
Thanks very much for sharing a five star rating here, Kayleigh in our property management team is very pleased to hear you've had a good service experience with us, this is encouraging feedback.- Emily, B&R
★★★★★ 5/5
GoogleI received a thorough explanation upon moving in, which helped me understand how to use the various machines and the precautions to take. It would have been even better if I had received the instruction materials used, as I could refer back to them later. Thank you very much.
加藤民吉 · 11 October 2023
Agent replied · 12 June 2024
Hi Mr. Kato
We are very pleased to hear that you were satisfied with the service provided by our Japan Desk. We sincerely hope that your new home will be a comfortable place to live.
Thank you very much for your five-star rating. We are very pleased to hear you are satisfied with and received thorough service from our Japan Desk, and we wish you well in your new home.
- Emily, B&R
★★★★★ 5/5
TrustpilotMy experience with Benham & Reeves in…
My experience with Benham & Reeves in both renting and purchasing a property is superb. The agents are very helpful, professional and responsive giving useful advice fit for our needs and follow up our requests promptly. Highly recommended.
May · 31 May 2024
Agent replied · 12 June 2024
Thank you May, it's great to hear are met your service expectations and were able assist you with buying and letting a property. We are glad you have benefited from our expertise. Thanks for sharing a five star rating here, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleThey provided thorough guidance from the viewing to the contract and even when moving in. We were able to move in with peace of mind because any problems that we had after that were dealt with in a courteous manner. All of the staff were also very kind.
M · 24 October 2023
Agent replied · 12 June 2024
Thank you very much for your review of our Japan Desk service. We are very pleased to hear that our efficiency has been of help to you and you have settled in well.
We are very honored to receive your compliments. All of us at our company sincerely hope that you will find your new home a comfortable one.
- Emily, B&R
★★★★★ 5/5
GoogleI think Benham & Reeves' Japan desk is wonderful. Everyone in charge of sales, contracts, and property are all very supportive.
I moved to another place in London, and they quickly found the property I wanted, which was relatively new and had a modern image. They are professionals who can proactively propose solutions during contract negotiations.
Very satisfied. I really recommend it.
Shintaro · 13 June 2022
Agent replied · 12 June 2024
Thank you very much for sharing your five star rating here, our Japan Desk team are very proud of the high service levels they provide and are very pleased to hear you have found the service professional and helpful. We are thrilled to hear you will recommend us too, thank you!
- David M, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves Property Agents in…
Benham and Reeves Property Agents in London exceeded my expectations. Their team provided impeccable service, guiding me through the entire rental process with professionalism and expertise. Thanks to their efforts, I found my dream tenant for my unit.
Noel · 1 May 2024
Agent replied · 12 June 2024
Hi Noel, many thanks for your lovely feedback. We are thrilled to hear our lettings service exceeded your expectations and we found you the righ tenant for your rental property. We're really glad to know you've benefited from our expertise and appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotPrompt and efficient service to matters relate to letting and tenancy
Prompt and efficient service for rental, dealing with mates affecting the tenants and flat that need rectification. Timely repairs and replacement of furnitures etc .
FOOK · 3 December 2024
Agent replied · 26 December 2024
Hi Fook Kow, many thanks for your kind feedback here, we're very pleased to hear you are finding the lettings and property management service prompt and efficient, thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotBravo Abbas - and Thank You!
This rating relates to my experience and cooperation with Mr. Abbas Efir. Abbas takes care of my property issues as if they were his own. He proactively spots and resolves problems. His knowledge is thorough and help - invaluable. Thank you!
Olga · 13 February 2024
Agent replied · 12 June 2024
Thank you Olga, we are very appreciative of you recognising Abbas for his property management skills and knowledge. We know how important this is for landlords and tenants and are glad you are benefiting from his invaluable help. Thank you for your continued custom.- Emily, B&R
★★★★★ 5/5
GoogleGood work, nice service, great communication. Highly recommended.
UFC · 28 June 2025
Agent replied · 11 August 2025
Hi, thanks very much for sharing a five star rating here for the service you've had from our Shoreditch estate agents. We appreciate your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotChris is very great!
Chris is very knowledgeable, helpful and really knows his stuff! Wouldn't hesitate to recommend to anyone.
HFW · 13 December 2021
Agent replied · 12 June 2024
Thanks very much for your service review, Chris was very pleased to hear you have benefitted from his 20+ years of property sales expertise. He is the 'go-to' for many of our Hampstead and Highgate clients so its great to know you have found his knowledge so helpful too. - Emily, B&R
★★★★★ 5/5
TrustpilotDele Lawal from B & R has served with a…
Dele Lawal from B & R has served with a very professional service with the old tenant moving out and the new tenant moving in on the same day. This has given me very deep impression.
Jun · 5 May 2024
Agent replied · 12 June 2024
Hi Jun, so glad you have benefited from our good tenancy turn around which Dele has overseen for you. We are glad our lettings systems are working well for you and appreciate you leaving a five star rating here, thank you.-Ruth, B&R
★★★★★ 5/5
TrustpilotFrancesca Sapiano did a terrible job as…
Francesca Sapiano did a terrible job as a property manager. If you are going to deal with Benham and Reeves just make sure Francesca isn’t your property manage. My new property manager did a great job. 6 march 2024
Chris · 6 March 2024
Agent replied · 12 June 2024
Hi Chris, we appreciate your custom and listened to your concerns back at the time you mentioned to us and I can see we switched you to a different property manager which I hope is working well for you now.- Emily, B&R
★★★★★ 5/5
TrustpilotExemplary Service from Bentham & Reeves to manage…
We have used Bentham & Reeves to manage a flat we rent out for c15 years. The service we have received in this time has consistently been excellent whether finding tenants, suggesting pricing, dealing with repairs, financial information and statements - on all aspects of our relationship. The information flow has been exemplary with prompt action, feedback and a proactive approach.
RonaC · 11 April 2022
Agent replied · 12 June 2024
Thank you RonaC for sharing your five star rating here and telling us how happy you've been with our letting & property management service over the last 15 years. We are thrilled to hear you find the service so prompt & exemplary, we are all very encouraged by this. - David M, B&R
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