Trusted Agent profile · London
★★★★★
879 reviews across 2 platforms
7 Heritage Avenue, London, NW9 5FW
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 7 Heritage Avenue, is rated 4.6 out of 5 across 879 reviews on two platforms, including 462 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleThankyou Nick we are delighted we have completed today on the sale of our flat in Beaufort Park. Throughout the process you have been attentive and always responded quickly to any issues . Regards Anne
Hi Winifred, thanks very much for your lovely feedback which Nick and the Colindale property sales team are very pleased to see. We are really glad you felt supported throughout the purchase of your property. Thanks for your custom. - Ruth, B&R
5/5
GoogleMy first experience of buying a flat has been totally great with Benham e Reeves estate in Colindale. Smooth and clear, especially thanks to Nick Grossi support, who has been always available, answering all my doubts in a professional and friendly way. Thank you very much, guys! Sabrina Pennone.
Hi Sebastian, this is lovely feedback, Nick and all of us are very pleased to hear you've had such a great experience buying your first home with us. We do hope you will be very happy in it and thanks again for putting your trust in us. - Emily, B&R
1/5
TrustpilotShocking Practice
We had videos of a property and an offer accepted, put down the holding deposit as per requirements. Only to be told, the price had changed (by around 200pcm) and we didn’t have the flat.Incredibly poor service, should not have taken a deposit if this was the case. Then it took them over a week to return the greater than £400 deposit. Cowboy-esc structure to the company in this regard. Would avoid if you can.
Hi ML, we're very sorry for any inconvenience caused to you. The landlord decided not to proceed with the tenancy and it seems we fell short in getting your deposit returned as quickly as we would usually do. We will be looking into this in case of any learning on our part. - David M, B&R
5/5
TrustpilotAbbie White was a pleasure to work with!
Abbie White was a pleasure to work with! She made my entire experience from viewing the flat, to negotiating the offer, to completing the reference process and signing the agreement very straightforward and clear. I would highly recommend working with Abbie to other prospective tenants.
Hi David, thanks very much for your kind words and five star rating shared here for our Hampstead lettings team member, Abbie. We're all thrilled to hear you've had such a great experience renting with us and we hope you enjoy your new home.- Emily, B&R
5/5
GoogleNick and the team went above and beyond to get the sale of my flat completed. They are a very efficient, responsive and high quality team. I would recommend to anyone looking for a fantastic estate agent.
Thanks Krista, we appreciate you taking the time to leave a five star rating for our Colindale sales team. Nick is really pleased to see this and your five star rating and we are all very happy to hear you've found us to be efficient and highly responsive, this is great feedback. Thanks for your custom. - Ruth, B&R
5/5
GoogleRahim Velji did great job with my tenancy renewal as always
Hi Timothy, we are grateful for the acknowledgement left here for Rahim and the lettings service provided to you, thank you for sharing a five star rating, it is appreciated. - Ruth, B&R
5/5
TrustpilotIveta Visnyeiova provided good service…
Iveta Visnyeiova provided good service to help me extend the contract. 5 Star.
Hi Fei Wang, thank you for telling us you've had a great five star service from Iveta at our Hammersmith lettings branch, we are glad your expectations are being met with Benham and Reeves. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotExcellent Service
Many thanks to Rahim Velji and the team at Benham and Reeves for successfully letting my flat again. I have used Benham and Reeves for many years and have always received a very efficient and attentive service.
Hi David, thank you very much for leaving a five star rating here which Rahim and the lettings team are very glad to see. We also glad to hear that as a landlord with us for many years, you are still receiving high levels of service from us. We appreciate your custom.- Emily, B&R
5/5
TrustpilotEdelyn Reynolds was a pleasure to work…
Edelyn Reynolds was a pleasure to work with! She made the entire process very clear and straightforward, was extremely responsive, and came back to me on my queries in amazing time. I would highly recommend working with Edelyn and Benham & Reeves!
Hi David, thanks very much for your very kind words which encouraged Edelyn greatly. Its good to hear you've had such a good service experience and we are worthy of your five star rating. Thanks!- Emily, B&R
5/5
TrustpilotAbbas Efir has been an absolute…
Abbas Efir has been an absolute pleasure to work with. His professionalism, efficiency, and dedication to both his work and clients are truly commendable.Abbas and his team have made every interaction seamless and enjoyable, and I look forward to continuing my relationship with Benham and Reeves thanks to the excellent service they provide.
5/5
GoogleI would really like to thank Kayleigh who has been my flat’s property manager for the past year. She is always understanding and a pleasure to work with, someone who I can depend on to sort things in a swift manner.
Hi Eze, many thanks for sharing such lovely feedback about your property manager Kayleigh who is thrilled to see this and your five star rating. It's appreciated. - Emily, B&R
5/5
TrustpilotGreat rent
Di and Joanna were very helpful to us during our rental and provided great assistance during the process.
Hi Mu, thanks very much for sharing a five star rating here which Di and Joanna are thrilled to see, we are glad you've found the lettings and property management service and the process very helpful. Thanks for your custom, it's appreciated.- Ruth, B&R
5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process. - Emily, B&R
5/5
TrustpilotExcellent service
As a long term oversea property investors in London, We found Benham team very service-oriented and reliable in the property management services. Special mention must go to Abbas who has an exceptional skills in surpassing customers expectation, Abbas is very attentive to details, and communication skill has been excellent. Keep it up Abbas. Thank you.
Thank you very much Dr Wong, Abbas & all of the London property management team are very encouraged by your lovely feedback and five star rating. It's really appreciated and we will endeavour to keep up the good standard!- David M, B&R
5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated. - Ruth, B&R
5/5
TrustpilotI have been a landlord utilizing the…
I have been a landlord utilizing the services of Benhams and Reeves for some time now, and I must say, Dele has consistently exceeded my expectations. His dedication and professionalism shine through in every interaction. Dele has not only found me wonderful tenants but continues to do an outstanding job in managing my property. His attention to detail and proactive approach have alleviated any concerns I've had as a landlord. I confidently recommend both the company and Dele to my peers without hesitation. Thank you, Dele, for your exceptional service and commitment to excellence
Hi Jonathan, it's great to hear we are consistently exceeding your expectations as a landlord. Dele and the lettings and management team here are very pleased to see this and your five star rating. We are glad to hear our proactive approach is working well for you and really appreciate your custom and trust in us.- Ruth, B&R
4/5
TrustpilotI would really like to express my…
I would really like to express my gratitude and appreciation for Francesca, our property manager. She is very prompt and detail oriented, we have never had any issues contact Ms Francesca during our stay at the property as well. She has kindly and promptly resolved all our issues related with the house and the move out. Thank you, appreciate your time and support, always 😊
Hi Amina, thanks for taking the time to leave such a lovely review along with your four star rating. Francesca and the property management team are thrilled to hear you've had such a good service experience renting with Benham and Reeves. Thank for your custom. - Ruth, B&R
5/5
GoogleI rented a property through Benham & Reeves about 2 years ago and found the service to be excellent. Rajib, the agent that helped me, was extremely helpful while negotiating the flat and made sure I was aware of each step of process, which I really appreciated. Also, the property management team, especially Caroline, were very efficient and friendly. Overall I highly recommend them!
Thank you Andre for taking the time to leave a review and it is great for us to know that we are maintaining our high levels of customer service at Beaufort Park. Raj also really appreciated your feedback. Kind regards, Emily Taylor B&R
5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotGreat service by Anna!
The team headed by Anna Kaplan did a brilliant job for us handling the end of one lease and securing a new tenant. All was done seamlessly. It was such a relieve with us being overseas and not having the burden to coordinate all the required stuff like tenancy termination, cleaning , vetting new tenants etc.We were kept updated throughout the process. Fully satisfied with the great customer service.Nathan
1/5
TrustpilotAn UNACCEPTABLE FOUR YEARS,at 8 Clement…
An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7
Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database. Saying that YOU have been living 4 years living at this property is being looked into by our compliance team. WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY. - Emily, B&R
5/5
TrustpilotExcellent Service
We rent our apartment we these guys. Had excellent service from George who we viewed the property with. We have had a few little issues and Tanya Karachorova the Property Manager has been super efficient (new dishwasher supplied and fitted in a few days for example) very helpful and friendly.
Thanks very much for sharing your five star rating and review here Drew.We're pleased to hear you have experienced a great lettings and property management service from our Kew Bridge team.- David M, B&R
5/5
TrustpilotVery efficient and thorough when it…
Very efficient and thorough when it comes to lettings protocols that are easily understood by us, their clients. Thank you to Greta and Tom. They also give us ample time to respond.
Hi Jasmine, thank you for leaving a five star rating and for your lovely feedback. We're glad to hear you've had a really good service experience with Greta and Tom, we appreciate it.- Emily, B&R
5/5
GoogleI express my heartfelt gratitude to Thomas, Nick, and the entire team at Benham and Reeves for their exceptional assistance throughout the acquisition of my flat. Nick played a pivotal role in swiftly securing the acceptance of my offer, making the seemingly unattainable goal of owning a property in London a reality. As a first-time property buyer unfamiliar with the real estate market, Nick alleviated all stress and worry from the process, providing invaluable guidance. Nick's unwavering dedication was evident in his prompt follow-ups with solicitors, ensuring adherence to agreed timelines. His efficiency in keeping us consistently informed and maintaining a smooth flow of information contributed significantly to the seamless progression of the transaction. I wholeheartedly recommend the services of Thomas, Nick, and the team at Benham and Reeves. Their expertise, professionalism, and commitment made the entire experience extremely positive. Thank you for everything!
Hi Nandita, thank you very much for this very kind feedback which Thomas and Nick are thrilled to see and also your five star rating which means alot to us. We're really pleased to hear you've had such a great experience buying your first home with us, it was a pleasure to be of service. - Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold; Benham and Reeves, Surrey Quays won Trusted Agent.
