Trusted Agent profile · London
★★★★★
881 reviews across 2 platforms
7 Heritage Avenue, London, NW9 5FW
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 7 Heritage Avenue, is rated 4.6 out of 5 across 881 reviews on two platforms, including 462 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotall staff very kindly and ready to give…
all staff very kindly and ready to give me answer
Hi Paolo, thank you for your kind comment shared here, we are glad you have found our staff kind and helpful, this is great to hear. Thanks for your custom with Benham and Reeves. - Ruth, B&R
1/5
Google!!!!Be carefule of this agent!!! (Final update: I got back my deposit in full after a time-consuming argument process which was not necessary.) In short, letting agent is good but property mangement team will unreasonably deduct of deposit at end of lease. 1 of issues as example, they diposed landlord's furnitures mistakenly, but said they disposed my stuff remained in flat and charge me GBP50. Secondly, the property manager tries to ignore my arguments or selectively reply my arguments which is not honest but just trying to force me accept it. Another example is joiner between freezer door and exterior door, because of aged, the exterior door keeps detaching from freezer door, no matter how many times it has been fixed. I also have requested to fix it before end of lease but it quickly becomes detached again after a few days. The Benham requests to deduct deposit on this problem, however, in fact it will alaways detach again.
Hi Wong, your vacation process is still ongoing and our management team are in the midst of negotiating between you and the landlord for the dilapidations which is standard practice so this should all be resolved soon. - David M, B&R
4/5
TrustpilotFinding New Tenant
Benhams has looked after my properties in London for a long time. During a recent experience when finding a new tenant for one of my vacated properties, I was a bit disappointed the rental agent was not aggressive enough to ask for what I believed the market rent was. I insisted and we ended up finding a tenant at the rent that I wanted and thought reflected a fair price.On the actual ongoing management of my flats, Benhams does a good job and my agent is very responsive.
Hi Babak, thank you for your continued custom which we do appreciate. We are very pleased to hear you are finding the management service so responsive and meeting your high expectations. - Emily, B&R
5/5
TrustpilotExcellent service! Thank you!
Nick Grossi has been very polite and helpful, always responds quickly when I need him assistance. The whole buying experience was stress free. I cannot recommend them enough! Thank you so much for helping me buy my first home!
Hi Zi, Nick and all the Colindale property sales team are very encouraged by your lovely feedback here. We are really glad we were able to play a small part in your first foray into owning your first home. Best of luck to you!- Emily, B&R
5/5
TrustpilotWe have been dealing with Mr Raj Miah…
We have been dealing with Mr Raj Miah for letting agents for the two property we have in Colindale .The one in Beaufort Park our experience is for last 6 years . We have found service professional and excellent. We decided to use Raj for our another property at Silver work last year as we found Raj Miah better than the agent we were using at Siver work. We will continue to support him and his team .
Hi VV, we're very happy to hear you've had such a great experience as a landlord with us. Raj would also like to thank you for leaving a five star rating here, it's appreciated.- David, B&R
1/5
Trustpilot!!!!Be carefule of this agent!!!
!!!!Be carefule of this agent!!!(Final update: I got back my deposit in full after a time-consuming process which was not necessary.)In short, letting agent is good but property mangement team will unreasonably deduct of deposit at end of lease.1 of issues as example, they diposed landlord's furnitures mistakenly, but said they disposed my stuff remained in flat and charge me £50.Secondly, the property manager tries to ignore my arguments or selectively reply my arguments which is not honest but just trying to force me accept it.Another example is joiner between freezer door and exterior door, because of aged, the exterior door keeps detaching from freezer door, no matter how many times it has been fixed. I also have requested to fix it before end of lease but it quickly becomes detached again after a few days. The Benham requests to deduct deposit on this problem, however, in fact it will alaways detach again.
Hi Wong, the process for deposit return takes time when all parties have to agree on dilapidations. Our records show that your complaint was looked into already and you were satisfied with the final outcome so its disappointing to see your 1 star review but we take on board your comments and have relayed them to the management team.- David M, B&R
5/5
TrustpilotGreat team and support from Benham &…
Great team and support from Benham & reeves thanks to Wesley for finding the right home for me and Fiona for all the support she provided, wish them best of luck
Hi Mustafa, thanks very much for sharing a five star rating here. Wesley and Fiona are very pleased to hear you've felt well supported in your property search and were glad to help you secure the right home. - Emily, B&R
5/5
GoogleVery good and incredibly easy Lettings estate to deal with. With commission prices increasing, Benham and Reeves, have delivered their worth. Always being prompt, efficient and on time with all communications and works that have to be done to my property. With finding renters and managing the property to repairs, their infrastructure for managing properties is a five star, it’s best that I have seen. Very good for landlords who do not reside in the UK, makes it easy to be away as they really manage and handle everything. I have dealt with two Lettings managers, currently now with Kayleigh Weston, and they both have been great! Super friendly, down to earth and very approachable even through email. Will continue to work and recommend Benham and Reeves to other prospective landlords.
Hi, thanks very much for leaving such positive detailed feedback regarding the lettings and property management service you've had from our Colindale estate agents. We're really pleased to hear you are a satisfied landlord and are finding everyone here friendly and professional - we do really strive hard to reflect these attributes. We really appreciate this feedback and your custom. - David M, B&R
5/5
TrustpilotGreat service
my experience with B&R has always been a smooth, no problems service. I have worked with Ivan for many years and he has always been extremely quick and helpful in finding suitable lettings. Overall very satisfied.
Hi Franco, thank you very much for your wonderfully positive feedback about the lettings service you've had from Ivan at our Highgate branch. We really appreciate your custom too.- Emily, B&R
1/5
TrustpilotHorrendous Experience: Unprofessionalism, Neglect, and Anxiety-inducing Tactics
Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with monosyllabic responses like "No." If you try to talk to anyone above the agent, you are fully neglected. They operate like a bunch of shark lawyers, always in favor of the landlords, neglecting completely that you are a human being. It was a terrible, toxic, and extremely harmful experience. I even had an anxiety attack because of them. Avoid them at all costs.
Hi Javier, our lettings director has reviewed all the correspondence and could not find anything untoward, it was all routine exchanges between us and yourself. We are sorry you did not like the outcome but the deposit laws are in place to protect applicants, tenants and landlords interests equally, these are not our own laws. Further details can be sent to you if you email to info@benhams.com- David M, B&R
5/5
TrustpilotThomas Grossi
Thomas Grossi, Benham & Reeves, Ealing branch is an experienced and talented sales person who is completely reliable ensuring a thorough job from start to finish. My experience of Tom and his awareness of the housing market has always been first class. I would highly recommend him as an extremely nice chap to deal with.
Hi, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Tom's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R
5/5
GoogleI rented a property at Beaufort Park through Benham & Reevs. Rahim Velji helped us in finding the perfect property as per our needs and requirements. The service provided by Rahim was excellent right from start to completion, he was very friendly, helpful in resolving all queries. Would highly recommend.Thanks!
Thanks for your five star review, Rahim was very glad to see this and only to happy to help. Thanks and wish you well with your ongoing tenancy. Kind regards, Emily Taylor, B&R
5/5
TrustpilotThank you Rahim!
Rahim has always been very responsive and helpful for all my queries. Thank you Rahim.
Hi Debaleena, many thanks for sharing a five star rating here - we are all very pleased to hear you've been finding Rahim so responsive, he is a long-standing member of our lettings team and its great you are benefiting from his expertise. Thanks for your custom.- Ruth, B&R
5/5
GoogleI highly appreciate all the help and support I was offered by Thomas and Nick at Benjamin and Reeves with the purchase of my flat. Thomas assisted with liaising with the seller regarding the offer so swiftly and professionally. Nick helped from the moment of viewing and right until the end. Communication with him was invaluable in keeping things smooth and on track. The process would have taken much longer without his help. Many thanks for everything
Hi Natalie, thanks very much for sharing a five star rating re your property purchase. We are very pleased that you've had such a positive experience and everything went smoothly for you. We value your custom and appreciate your positive feedback. - David M, B&R
5/5
GoogleRahim and Anne was very helpful and supportive in resolving all the issues
Hi Pradeep, thank you for sharing your positive feedback and a five star rating for the service you've had from our lettings team. We're glad you have felt well supported throughout the process. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotMy letting agent
My letting agent, Rahim Velji, is very professional and helpful.
Hi Aoran, thanks for sharing your lovely service feedback here for Rahim in our Colindale lettings team. We are glad to hear you feel well supported with Benham and Reeves as your letting agent! Thanks for your custom. - Ruth, B&R
4/5
TrustpilotFriendly and easy to deal with.
Hi SP, thanks very much for your review, we are glad to hear you've found us friendly and easy to deal with, this is great to hear. Thanks for your custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotExceptional Service
I highly appreciate all the help and support I was offered by Thomas and Nick at Benjamin and Reeves with the purchase of my flat. Thomas assisted with liaising with the seller regarding the offer so swiftly and professionally. Nick helped from the moment of viewing and right until the end. Communication with him was invaluable in keeping things smooth and on track. The process would have taken much longer without his help. Many thanks for everything
Hi Natalie, thanks very much for your five star rating re your property purchase. We are very pleased that you've had such a positive experience and everything went smoothly for you. We value your custom.- David M, B&R
5/5
TrustpilotVery prodessiona ,helpful and…
Very prodessiona ,helpful and supportive team.At all times with all the enquires during the letting process and after Highly recommend Big thank you to Kevin, Joyce and Maria who assisted with our new tenancy.RegardsAlejandro
Thanks Alejandro for your lovely feedback about the suport you've had from our Surrey Quays lettings team. We're glad you like your new London home.- David M, B&R
5/5
GoogleThank you for perfect service! 🥰 …
Thank you for sharing a five star rating here for our Colindale Estate Agents, we are pleased to hear you've had a perfect service. Thank you for your custom. - Emily, B&R
5/5
TrustpilotResponsive and Flexible
The team are responsive and are as flexible as possible which is great when you're a landlord overseas. I want to call out Abbas who truly is a pleasure to work with - kind, approachable and ever the professional. Thank you Abbas for making this journey a lot easier for me!
Thanks very much for your lovely feedback about our property management service. We understand the hassle it can be when you are overseas and far away from your London property investment. Abbas was very encouraged to see your kind words here. Thanks again, Emily , B&R
5/5
TrustpilotShaun and Edelyn have both been…
Shaun and Edelyn have both been fantastic. I had a great experience and would definitely recommend Benham & Reeves.
Hi Yi, thanks very much for sharing a five star rating here and for your positive feedback which Shaun and Edelyn n our Woolwich lettings team are thrilled to see shared here. - Ruth, B&R
5/5
TrustpilotEfficient Sales Team
The property sales manager and sales negotiator successfully assisted me in selling my property within a short period at a satisfactory price. They were very professional and reliable and constantly updated me on sales progress. In addition, they were responsive to my needs and coordinated well with other professionals such as my solicitor till the completion of the sale.
Hi Y, we are very pleased to hear that you've had such a positive service experience in the selling of your property and that you found the Benham and Reeves sales team professional and efficient. We appreciate your custom and you sharing a five star rating here.- Emily, B&R
5/5
TrustpilotBenham & Reeves
Good customer service... Nick has been a huge help to me whilst buying my first home recently, answered my queries promptly, patiently and made the process smooth. Thank you for making it easy from viewing to completion.
Thank you Sultan, it's great to see your highly complimentary feedback about Nick in our Colindale Sales team. We're pleased to hear you had such a great experience buying your first property with us and wish you all the best.- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold; Benham and Reeves, Surrey Quays won Trusted Agent.
