Trusted Agent profile · London
★★★★★
883 reviews across 2 platforms
7 Heritage Avenue, London, NW9 5FW
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 7 Heritage Avenue, is rated 4.6 out of 5 across 883 reviews on two platforms, including 462 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
Tell us what you need and we'll put you in touch. Benham and Reeves Colindale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAgent : Raj Miah Updated: Feb 2026 After so many years, the quality is still top notch. My wife and I are very pleased with the service provided Agent: Sylvie Leslie
Thank you very much for sharing a five star rating for Raj, we really appreciate it! - Emily, B&R
5/5
GoogleVery enthusiastic and helpful agency. The agent who served me was Raj Miah. The property that we originally wish to rent was not available, but he quickly found us other similar options. The renting process was very smooth and quick. Response from Raj is always prompt, this is true even after we moved in and have some problems to solve like registering to utilities.PositiveResponsiveness, Professionalism
Thanks very much for your highly positive feedback about the service you received from Raj at our branch here in Colindale. We're very glad to hear you found the service smooth and quick and our responses were prompt too. We wish you well with your tenancy. - David M, B&R
2/5
GoogleBeaufort Park is huge & B&R are not the only agent , sometimes it's worth taking a look at gumtree , rents can be slightly less and deposits can be upto 6 weeks , you'll find landlords and agents sometimes offering free internet and lower admin fees ... #gumtree As the owner of B&R has responded I feel it's only fair people be made aware of choice , yes people you can shop around for the best deal and an agent that suits your needs , I recently heard you charge 10 weeks deposits to certain renters , again I must say looking on Gumtree would be the best option for an alternative agent .
Thanks for taking the time to post a review here. You are right, we are not the only agent doing rentals at Beaufort Park but we are the only approved letting agent with a branch on-site at the development (opposite Tesco’s). We would advise anyone looking to rent a property to always check the fees and costs involved with renting a property at Beaufort Park. If it seems cheap compared to the majority of properties being offered by most agents, it might not be a legitimate listing.
5/5
TrustpilotQuick service and quick to respond and…
Quick service and quick to respond and quick to reolve a problem
Thanks Gerard, we're glad we've been responsive and quick in our service back to you. Thanks for sharing a five star rating here, its appreciated. - Ruth, B&R
5/5
GoogleI have been renting with B&R for over 3 years now, they've been fantastic. Raj Miah helped me find a flat at Beaufort Park, Raj made the move happen quickly and efficiently! Cheers Raj and Anne.
Thank you Vatsal, we're very grateful for your five star rating and glad to hear you found the service fast and efficient at our Beaufort Park branch. - Emily Taylor, B&R
5/5
TrustpilotMany thanks to Abbas Efir!
Abbas Efir is my property manager and he has been doing a great job, he’s always very responsive and super kindThanks for all your help Abbas you’re the best!
Hi Giulia, thank you for sharing a five star rating here. We are thrilled to hear you are having such a great service experience from Abbas in our property management team. Thanks for your custom.- Ruth, B&R
5/5
Trustpilotimmense gratitude
I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home. His support went above and beyond a transaction and he was there every step of the way, no question was a silly one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.
Hi Munira, its great to hear you've had such a great lettings experience from Benham and Reeves and that Rahim went the extra mile. We're glad you've benefited from his expertise and professionalism. Thanks for your custom.- Ruth, B&R
5/5
GoogleWe recently sold our flat in Colindale Gardens with Benham and Reeves. Our process was complicated from our end but Nick was fantastic with dealing with us, he was transparent, responsive, efficient and polite.
Thanks very much for sharing a five star rating here, we appreciate it. -Ruth, B&R
5/5
TrustpilotYoshi Tsuji and his team are great to…
Yoshi Tsuji and his team are great to work with. Always provide high quality support and introduce professional clients to us. It has been a pleasant experience working with Yoshi.
Thank you very much for sharing a five star rating here and for telling us about your service experience with Mr Tsuji, our Japan Desk Manager. We are very glad you have had such a good experience and found the lettings process to be professional. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotGreat Letting Agents
Benham & Reeves are great at what they do, the staff are efficient and friendly who made the whole process of getting new tenants easy, a pleasure to deal with them - particularly Rahim Velji who was our letting agent
Hi Toulous, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Rahim and our Colindale lettings team. Thank you for your continued custom.- Ruth, B&R
5/5
TrustpilotBengam &Reeves ,very helpful and professional people
Bengam &Reeves is a very serious company! And very very helpful! Rubel is very friendly and he helped me with all I need to know and do . I recommend this company as they are very professional people
Hi Oana, its great to hear you've had such a positive experience with our lettings service in Kensington and we appreciate you recommending us, thank you for your custom.- Ruth, B&R
5/5
TrustpilotKyle and Veronica were really nice and…
Kyle and Veronica were really nice and supportive, they do provide us with useful information and we are happy with the great living experience.
Hi Jiahui, we're pleased to hear you've had such a positive renting experience with Benham and Reeves and are glad you've benefited from Kyle and Veronica's collective expertise. Thanks for your custom.- Ruth, B&R
5/5
TrustpilotMy interactions with Benham and Reeves…
My interactions with Benham and Reeves as managing agent of the property I've been renting for years has always been positive. My property manager Abbas Effir is diligent and follows up regularly, keeping the processes always running smoothly. Grateful to be working with a strong team at B&R.
5/5
TrustpilotMy experience with Francesca Moralis…
My experience with Francesca Moralis was outstanding. She was professional and responsive, swiftly securing reliable tenants for my property. The entire process was seamless and stress-free. I highly recommend her services.
Hi Munera, thank you very much for your lovely service feedback, we're pleased to hear you've had such a great experience as a landlord with Benham and Reeves. We appreciate your custom.- Ruth, B&R
5/5
Trustpilotimmense gratitude
I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home for myself and my daughter. His support went above and beyond a transaction and he was there every step of the way, nothing question was a sill one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.
Hi Munira, its great to hear you've had such a great lettings experience from Benham and Reeves and that Rahim went the extra mile. We're glad you've benefited from his expertise and professionalism. Thanks for your custom.- Ruth, B&R
5/5
GoogleWe are very grateful to Kayleigh for all her help during our one-year tenancy. She resolved every difficulty we faced at the end of the contract perfectly. We are extremely satisfied with her and her company's service. If anyone needs rental services, we highly recommend them!
Hi Yee Mun, thanks for sharing a five star rating and for your ackowledgement of the the property management service being provided by Kayleigh. The Colindale lettings team are very pleased to see this. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotFast and communicative in a scenario…
Fast and communicative in a scenario with lots of moving parts!
Hi Ro, its great to hear you've had a good service experience with Benham and Reeves. We are well used to working fast pace with lots of moving parts and are glad you've benefited from our expertise! Thanks for your custom. - Ruth, B&R
5/5
TrustpilotIvan and team are always very…
Ivan and team are always very professional and available when help is needed with our long term lets.I would have no hesitation in recommending them as letting agents.
Hi Lorraine, its great to hear you are finding the London lettings and property managment service provided by Ivan and the team professional and efficient. We are very grateful for this feedback and for you sharing a five star rating here. Thank you for your continued custom with us.- Ruth, B&R
5/5
TrustpilotThank you Denisa for your excellent service!
We would like to thank Denisa for her high efficient service for the maintenance of the flat. We moved in since 2019, whenever needed, we always can get professional help in time. She and her team is the good reason to keep us renewing our lease year by year. We really appreciate it.Thank you Denisa!
Thank you very much for your very kind words about Denisa and our property management service. We are thrilled to hear you value the service, this is wonderful to hear.- Emily, B&R
5/5
TrustpilotMawaddah
I would like to thank Di who has been looking after us for the last few years as a tenant, i am always able to rely on him on every thing such understanding honest and straightforward and of course i cant forget to thank Jade as well many respect to both of you.
Thank you Mawaddah, its very kind of you to take the time to appreciate Di and Jade at our Hyde Park lettings branch. They are thrilled to see your lovely comment and five star rating.- Emily, B&R
5/5
GoogleOliver has been very helpful, not just during the deal but also after the deal completed. Thanks a lot!
Hi Violet, many thanks for sharing a five star rating here which our Colindale estate agents are thrilled to see, we are very pleased to hear you've had such a good service experience. Thanks for your custom. - Ruth, B&R
5/5
GoogleMy first experience of buying a flat has been totally great with Benham e Reeves estate in Colindale. Smooth and clear, especially thanks to Nick Grossi support, who has been always available, answering all my doubts in a professional and friendly way. Thank you very much, guys! Sabrina Pennone.
Hi Sebastian, this is lovely feedback, Nick and all of us are very pleased to hear you've had such a great experience buying your first home with us. We do hope you will be very happy in it and thanks again for putting your trust in us. - Emily, B&R
4/5
GoogleThankyou Nick we are delighted we have completed today on the sale of our flat in Beaufort Park. Throughout the process you have been attentive and always responded quickly to any issues . Regards Anne
Hi Winifred, thanks very much for your lovely feedback which Nick and the Colindale property sales team are very pleased to see. We are really glad you felt supported throughout the purchase of your property. Thanks for your custom. - Ruth, B&R
1/5
TrustpilotShocking Practice
We had videos of a property and an offer accepted, put down the holding deposit as per requirements. Only to be told, the price had changed (by around 200pcm) and we didn’t have the flat.Incredibly poor service, should not have taken a deposit if this was the case. Then it took them over a week to return the greater than £400 deposit. Cowboy-esc structure to the company in this regard. Would avoid if you can.
Hi ML, we're very sorry for any inconvenience caused to you. The landlord decided not to proceed with the tenancy and it seems we fell short in getting your deposit returned as quickly as we would usually do. We will be looking into this in case of any learning on our part. - David M, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold; Benham and Reeves, Surrey Quays won Trusted Agent.
Tell us what you need and we'll put you in touch. Benham and Reeves Colindale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
